6
INTRODUCTION
We thank you for choosing an Electrex instrument
We invite you to carefully read this instructions manual for the best use of the
X3M
instruments.
1.1
COPYRIGHT
Electrex S.r.l. All rights are reserved.
It is forbidden to duplicate, adapt, transcript this document without Electrex written authorization, except
when regulated accordingly by the Copyright Laws.
Copyright© 2003-2004
1.2
WARRANTY
This product is covered by a warranty against material and manufacturing defects for a period of 36 months
period from the manufacturing date
The warranty does not cover the defects that are due to:
• Negligent and improper use
• Failures caused by atmospheric hazards
• Acts of vandalism
• Wear out of materials
Electrex reserves the right, at its discretion, to repair or substitute the faulty products
The warranty is not applicable to the products that will result defective in consequence of a negligent and
improper use or an operating procedure not contemplated in this manual.
1.3
RETURN AND REPAIR FORMALITIES
Electrex accepts the return of instruments for repair
only
when authorized in advance. For instrument
purchased directly, the repair authorization must be requested to Electrex directly by using the enclosed
RMA form. We recommend otherwise to contact your local distributor for assistance on the return/repair
formalities. In both the cases, the following information must be supplied:
•
Company full data
•
Contact name for further communication
•
Product description
•
Serial number
•
Description of the returned accessories
•
Invoice / Shipping document number and date
•
Detailed description of the fault and of the operating condition when the fault occurred
The Electrex repair lab will send the authorization number to the customer directly or to the distributor as per
applicable case.
The RMA authorization number shall be clearly marked on the packaging and on the return transport
document.
WARNING:
Failure to indicate the RMA number on the external packaging will entitle our warehouse to
refuse the delivery upon arrival and to return the parcel at sender’s charge.
The material must be shipped:
-
within 15 working days from the receipt of the return authorization number
-
free destination i.e. all transport expenses at sender’s charge.
-
to the following address:
Electrex S.r.l.
Via Claudia 96 - 41056 Savignano s/P (MO) - Italy
Atn. Repair laboratory
-
the units covered by warranty must be returned in their
original packaging
.
1.3.1
RE-SHIPPING OF REPAIRED PRODUCT
The terms for re-shipment of repaired products are ex-works, i.e. the transport costs are at customer charge.
Products returned as detective but found to be perfectly working by our laboratories, will be charged a fixed
fee (40.00 Euro + VAT where applicable) to account for checking and testing time irrespective of the
warranty terms.
