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Installation and Service Guide: Color Controller E-45
Troubleshooting
Conditions to verify
Part and additional page references
When the problem occurs, verify the following:
•
Power cable is connected properly to the E-45 and to the power outlet.
•
The E-45 is powered on.
•
Chassis fans are operating.
•
At least one LED on the network connector is lit.
•
All external cables required are present, in correct connectors, well-seated.
•
Cables, cable connectors, and mating connectors appear undamaged.
External connectors, chassis fan, and power
button,
“Checking external connections”
“Checking internal components”
When the problem occurs, collect logs by doing the following:
1 Log into the E-45.
You can log into the E-45 with a monitor, keyboard, and mouse, or from a
client computer with Remote Desktop.
2 On a web browser, type the following URL:
http://10.10.100.2:8080/getlog
Note:
You may need to either add the URL to your trusted sites list, or set the
URL to bypass proxy depending on your network security settings.
3 Save the log file to your local system.
Click
File > Save As
..., and save the log file as a .txt file.
You can send the log to EFI technical support.
If the problem occurs at power up or reboot, verify that:
•
The Fiery QuickTouch is turned on and functional.
•
The system does not hang, and no error messages occur before the systems
reaches Idle.
•
After the system reaches Idle, the Fiery QuickTouch LCD touch screen has
functionality.
If the Fiery QuickTouch does not power up after a reboot, do one of the
following:
•
Restart the E-45.
•
Reboot the E-45.
•
Shut down the E-45, wait one minute, and then power on the E-45 by
pressing the power button on the front panel.
•
Reset the Fiery QuickTouch: press the reset button on the Fiery QuickTouch
through the pinhole, and hold the button down for two seconds.
Fiery QuickTouch,
.