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Installation and Service Guide: Color Controller E-45

Introduction

Power supply cord notice

Lithium battery notice

Short circuit protection

Important:

The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/

installed near the equipment and is easily accessible.

Caution: 

There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with 

the same type recommended by the manufacturer. Dispose of used batteries according to local regulations.

Warning:

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a 

fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase 
conductors (all current-carrying conductors).

Summary of Contents for E-45

Page 1: ...ntroller E 45 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change For a current parts list contact your authorized service support...

Page 2: ...s subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be p...

Page 3: ...the E 45 18 Optional Connecting the monitor keyboard mouse and power 21 Connecting to the printer and the network 21 Starting the E 45 for the first time 24 Configuring a static IP address for the E 4...

Page 4: ...w diagrams 46 Accessing internal components 50 Shutting down the system 50 Opening the E 45 50 Fiery QuickTouch display module 54 Removing and replacing boards 57 Printer interface board 57 Motherboar...

Page 5: ...ing System Software 97 When you reinstall from the System Software DVDs 97 Installing system software 99 To install and verify the system software installation 99 System software installation error me...

Page 6: ...6 Installation and Service Guide Color Controller E 45 Contents Servicing the E 45 with furniture 122 Procedures 122 Index 123...

Page 7: ...el features 32 Figure 12 Fiery QuickTouch Home screen 33 Figure 13 Queue job list 34 Figure 14 Printed jobs list 34 Figure 15 Quick launch menu 35 Figure 16 Quick options menu 36 Figure 17 The printer...

Page 8: ...1 Motherboard battery 74 Figure 32 Removing replacing the fan 76 Figure 33 Removing replacing the power supply 78 Figure 34 Removing replacing the hard disk drive bracket 81 Figure 35 Removing replaci...

Page 9: ...data to and from the motherboard and runs the PostScript interpreter DIMMs hold image data during printing The interpreter rasterizes the page description file and compresses the image pattern into m...

Page 10: ...e support center Do not change an existing network The E 45 is probably connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s comput...

Page 11: ...tand zu den sich bewegenden Ventilatorbl ttern Advertencia Este producto contiene piezas m viles peligrosas Cuando realice el mantenimiento de este producto mant ngase alejado de aspas de ventilador e...

Page 12: ...e replacement power cable For replacement parts see your authorized service support center Before you open the E 45 unplug the E 45 Keep the power cable away from foot traffic Do not place objects on...

Page 13: ...ly accessible Caution There is a danger of explosion if the battery is replaced with an incorrect type Replace a battery only with the same type recommended by the manufacturer Dispose of used batteri...

Page 14: ...rt dialog box appears click Continue It takes up to 15 minutes to change languages You can also change the default language using the Fiery Quick Touch menu Select Quick Launch Settings and log in to...

Page 15: ...y take up to 15 minutes to complete the system language change Checking the customer site Before you install the E 45 check site conditions and inform the customer of any installation requirements Fig...

Page 16: ...se a surge suppressor for the E 45 Network Make sure that the network is available at the time set for installation Verify with the network administrator that the network is functioning before you att...

Page 17: ...e E 45 The E 45 weighs approximately 20Kg Be careful when moving the device To unpack the E 45 It is strongly recommended that you save all packing materials in case you need them later for example if...

Page 18: ...he decal to the printer Connecting the E 45 You are now ready to make the following connections Optional Keyboard monitor and mouse Optional Fiery NX Station furniture Note The Fiery NX Station furnit...

Page 19: ...ctions for the service purpose 7 Power switch Power On O Power Off 13 Crossover Ethernet cable port Lower RJ 45 8 Type A USB2 ports x2 14 Printer interface Data Transfer Unit cable port A Y M 3 Fiery...

Page 20: ...20 Installation and Service Guide Color Controller E 45 Installing Hardware Figure 4 Inside the front door 1 DVD drive inside behind door 2 Eject button inside behind door 1 2...

Page 21: ...ture table top 5 Connect the wireless adapter for the keyboard and mouse to one of the USB ports Use the USB ports that is attached at the front of the furniture 6 Power on the mouse by using the powe...

Page 22: ...Image quality problems or E 45 shutdowns could result Important The straight through network cable at the customer site and the crossover Ethernet cable included with the E 45 look similar but are not...

Page 23: ...interface automatically detects the speed of the network environment Depending on your network speed the following unshielded twisted pair UTP network cables are supported 10BaseT Category 3 or highe...

Page 24: ...45 for the first time after connecting the cables To start the E 45 1 Make sure that the power switch on the back of the E 45 is in the ON position Figure 7 E 45 power switch 2 Power on the E 45 usin...

Page 25: ...the Login screen press Password Enter Fiery 1 Press OK Type Fiery 1 exactly as shown The password is case sensitive for example fiery 1 will not work 6 On the Setup screen do the following Press WINS...

Page 26: ...on status If the printer powers off the E 45 receives signals from the printer through the printer interface Data Transfer Unit cables connected to the printer interface board and automatically start...

Page 27: ...e power switch on the connector panel of the E 45 is OFF position 3 Set the switch on the printer interface board to the OFF position 4 Start the E 45 see page 41 Completing the installation To comple...

Page 28: ...the site administrator completes Setup use the Fiery System Installer to copy the contents of the E 45 hard disk drive to an image file Fiery System Installer is provided in System Software DVD 1 For...

Page 29: ...ker status bar You can perform the following tasks using the Fiery Ticker Monitor the activities of the E 45 and printer using the Fiery Notes Manage the E 45 by using Command WorkStation or WebTools...

Page 30: ...to print look up printing problems in Table 4 E 45 error messages and condition on page 111 When you examine the Test Page keep in mind the following All color patches should be visible even though t...

Page 31: ...e Fiery Setup Wizard from Command WorkStation or WebTools and click Finish at the end of the wizard the Fiery Setup dialog box does not display again in any location Using the E 45 on Fiery QuickTouch...

Page 32: ...llation and Service Guide Color Controller E 45 Using the E 45 Figure 11 Fiery QuickTouch touch panel features 1 Touch panel 3 USB 3 0 ports 2 Power button 4 Fiery QuickTouch Reset button requires pin...

Page 33: ...hows more information about the E 45 and the network address 6 Number of pages and copies that are printing 2 Icon of the print job type If there are no print jobs being processed an Idle status displ...

Page 34: ...Using the E 45 Figure 13 Queue job list The Printed jobs list provides job status and details about the jobs that have been printed Figure 14 Printed jobs list In either the Queue jobs or Printed job...

Page 35: ...t application icon appears when you insert the motherboard replacement dongle Figure 15 Quick launch menu Tapping the Home icon takes you back to the Home screen Before accessing Fiery System Restore...

Page 36: ...ions menu Using the printer touch panel The EFI Fiery icon of the printer touch panel allows you to interact with the E 45 from the printer The menus provide access to many of the same options availab...

Page 37: ...Printed Jobs windows in Command WorkStation The lists are as follows To change from one list to another press the desired tab at the bottom of the printer touch panel On each of these lists you can s...

Page 38: ...provides color and grayscale samples to troubleshoot problems with the printer or the E 45 Settings on the Test Page may include Server Name color settings printer model and date and time the Test Pa...

Page 39: ...the front panel and allow it to start up completely approximately three minutes 3 Make sure that Idle appears on the Fiery Main menu If Busy or Printing appears the E 45 is processing and you must wa...

Page 40: ...lor quality may indicate a need to calibrate the system or service the printer Information on the Test Page includes the date and time of the last calibration so the Test Page can be kept for future r...

Page 41: ...any cables to it To start the E 45 1 Make sure that the power cable is attached and that the power switch is in the ON position LINK ACTIVITY LED Network link status Off No link to network Solid green...

Page 42: ...l 1 Make sure that the E 45 is not receiving processing or printing any files If the system just finished processing wait at least five seconds after the system reaches Idle before you proceed 2 Close...

Page 43: ...down system Allow the system to shut down and power off or restart If you tapped Restart server you may need to wait one minute or more for the server software to restart 4 Before accessing internal c...

Page 44: ...d reset Shuts down all E 45 activity properly and then reboots Network access to the E 45 is temporarily interrupted and all currently processing jobs are aborted and may be lost Shut Down Shuts down...

Page 45: ...s are available from your authorized service representative The terms replace and replacing are used throughout this document to refer to the reinstallation of existing components Install new componen...

Page 46: ...and Service Guide Color Controller E 45 Replacing parts E 45 overview diagrams Figure 19 Front and connector panel Figure 20 Inside the front door 1 DVD drive inside behind door 2 Eject button inside...

Page 47: ...ce purpose 7 Power switch Power On O Power Off 13 Crossover Ethernet cable port Lower RJ 45 8 Type A USB2 ports x2 14 Printer interface Data Transfer Unit cable port A Y M 3 Fiery QuickTouch reset but...

Page 48: ...ouch display 8 Hard disk drive 14 Printer interface board 3 DVD drive 9 Motherboard 15 DVD drive data cable 18 Fiery QuickTouch power cable 4 Front panel 10 Battery 16 Hard disk drive data cables 5 Po...

Page 49: ...with data d Hard disk drive power connector e Fiery QuickTouch power connector 2 Fiery QuickTouch USB cable Fiery QuickTouch Motherboard connectors J26 USB3 0 Header 3 SATA Data cable DVD drive Mothe...

Page 50: ...5 through the Fiery QuickTouch power off by holding down the power button on the side of the E 45 for up to eight seconds For more information on how to shut down the E 45 see page 41 Opening the E 45...

Page 51: ...to remove see the service procedures that accompany a given component Note When removing multiple panels from the E 45 use the following order Left side panel Right side panel Front panel Top panel wi...

Page 52: ...left of the chassis Figure 24 Removing the right panel 4 From the back of the unit slide the left side chassis cover toward the rear of the unit and remove To remove the front panel 1 Remove the ancho...

Page 53: ...six tabs See Figure 26 2 Insert the anchor screw to secure the front bezel See Figure 25 3 Slide the right chassis cover into place and secure with two screws on backside of the unit 4 Slide the left...

Page 54: ...Follow the instructions to remove the side and front chassis covers 2 To remove the top bezel slide the bezel forward and release it from the top of the chassis 3 Stabilize the unit and set the Fiery...

Page 55: ...unplugging it c Remove the two screws from the USB connector and then unplug the connector 5 Turn the unit so it is faced down on the work surface Caution Use a screwdriver with a magnetic tip so you...

Page 56: ...that the Fiery QuickTouch moves properly from side to side 3 Place the top bezel with Fiery QuickTouch atop the unit on its side 4 Plug in the USB cable and insert the plug so that the mark on the ca...

Page 57: ...rinter It is installed in motherboard connector PCIE x16 The printer interface board processes the image data and sends it to the printer through the printer interface Data Transfer Unit cable availab...

Page 58: ...n secure it to the chassis with the board mounting bracket screw that you removed earlier The printer interface board edge connector is keyed to fit in the motherboard connector only when properly ori...

Page 59: ...hard disk drive Reinstall system software Problem solved Yes Reassemble system and verify functionality No Reinstall old hard disk drive Replace the motherboard Connect the motherboard replacement don...

Page 60: ...information about the following Replacing or adding DIMMs Replacing the CPU Replacing the battery Jumper configurations Important Follow standard ESD and other safety precautions when handling compone...

Page 61: ...IMM0 A1 16 SATA0 DVD drive data connection 3 Monitor port DVI 10 DIMM2 B1 17 SATA1 Hard disk drive data connection 4 Crossover Ethernet port Type A USB ports x2 11 CPU fan power CPU FAN 18 Clear CMOS...

Page 62: ...power cable CPU fan cable In line spectrophotometer cable For motherboard connector locations see page 59 To remove the motherboard Note This procedure assumes that you have already performed the pro...

Page 63: ...riginal hard disk drive in the system and then replace the motherboard Motherboard cautions Do not transfer the BIOS chip from the old motherboard onto the new motherboard BIOS chips are not interchan...

Page 64: ...ile transferring options to the new motherboard Removing the motherboard replacement dongle prematurely will corrupt the dongle and possibly damage the motherboard If either become corrupted you must...

Page 65: ...bracket to provide clearance for removing the motherboard 2 Replace the following cables see page 61 for the connector locations CPU fan cable 24 pin motherboard power cable 8 pin motherboard power ca...

Page 66: ...kStation Help for more information Verifying new motherboard installation and transferring options and BIOS information After you install a new motherboard and reassemble the system do the following V...

Page 67: ...r USB port Reconnect other dongles and USB devices only after you verify that the E 45 starts up successfully in Service Mode 4 Power on the E 45 and allow it to boot without interruption At the log o...

Page 68: ...d Note This procedure which takes approximately 15 20 minutes assumes that the E 45 is fully assembled with the new motherboard and verified in Service Mode see page 67 1 Verify that all power is turn...

Page 69: ...board from the motherboard see page 57 3 To release a DIMM push outward on the levers on each side of the DIMM 4 Pull the DIMM straight out of the socket 5 To replace a DIMM insert the DIMM straight i...

Page 70: ...gle 2 Fastener screw 1 of 4 6 Load plate open 3 Heatsink 7 Yellow triangle 4 CPU Important If you remove the CPU from the motherboard in order to install it on a new motherboard unpack the new motherb...

Page 71: ...f you remove the CPU from the motherboard to install it on a new motherboard unpack the new motherboard and remove the protective plastic cover from the CPU socket Transfer the protective cover to the...

Page 72: ...remove any thermal compound residue on the surface of the CPU and the base of the heatsink and then apply a fresh thermal compound square to the base of the heatsink When installing the thermal compou...

Page 73: ...les us es conform ment aux r glementations locales en vigueur ADVARSEL Litiumbatteri Eksplosionsfare ved fejlagtig h ndtering Batteriet m kun udskiftes med et andet batteri af samme fabrikat og type B...

Page 74: ...atselijke voorschriften To replace the battery 1 Shut down and then open the E 45 see pages 50 and 50 2 Locate the battery on the motherboard see Figure 28 on page 61 3 Carefully push the clip away fr...

Page 75: ...there may be a faulty power connection The following procedures describe how to remove and replace the fan To remove the fan 1 Shut down and then open the E 45 see pages 50 and 50 To access the fan yo...

Page 76: ...ing replacing the fan 4 Remove the fan from the chassis To replace the fan 1 Align the fan with the four holes on the connector panel 2 Install the four screws you removed earlier to secure the fan as...

Page 77: ...ector PWRCONN1 on the motherboard 4 Remove the SATA power cables from the hard disk drives 5 Detach the SATA power cable from the power connector of the dual cable for the DVD drive 6 Detach the 8 pin...

Page 78: ...2 Position the power supply inside the chassis see Figure 33 on page 78 Insert the power supply unit under the chassis bar and place the power supply on top of the left and right chassis bars Positio...

Page 79: ...es are not shipped with preinstalled system software It is unlikely that both the hard disk drive and the motherboard are defective Avoid replacing both to solve one problem If troubleshooting strateg...

Page 80: ...guration page and Font List 2 Shut down and open the E 45 see pages 50 To access the hard disk drive you must remove the left panel 3 Remove the power supply cable from the hard disk drive 4 Remove th...

Page 81: ...Color Controller E 45 Replacing parts Figure 34 Removing replacing the hard disk drive bracket 1 Tension points 4 Shelf 2 Latch 5 Screw 3 Hard disk drive bracket Note Printer interface board and inter...

Page 82: ...all the appropriate system software To replace the hard disk drive 1 If you are installing a new hard disk drive unpack the drive Do not drop jar or bump the hard disk drive Do not touch the hard disk...

Page 83: ...rd disk drive data cable to the hard disk drive and the other end to SATA1 on the motherboard see Figure 28 on page 61 7 Connect the power cable to the hard disk drive 8 Reassemble the E 45 see page 8...

Page 84: ...side of the DVD drive using the eight screws you removed earlier 2 Insert the DVD drive into the front panel cutout until the latch snaps 3 Connect the data power cables to the connectors on the back...

Page 85: ...panels that you removed earlier as described on page 50 4 If you replaced the motherboard make sure that the new motherboard solves the problem that you are troubleshooting and then transfer options t...

Page 86: ...on on the Fiery System Installer and Fiery System Restore Command WorkStation and Configure WebTools This backup captures the customer settings and data You can restore the custom settings after you r...

Page 87: ...em Restore Schedule backup Customized image automatically backed up Includes same content as manually backed up customized image described in previous row Non bootable image only Internal hard drive F...

Page 88: ...ckup media you have created with Fiery System Installer Use a descriptive and consistent naming convention when saving image files such as date product name product version and short description After...

Page 89: ...e and Font List if possible 2 Launch Command WorkStation and connect to the E 45 with Administrator privilege The default Administrator password is Fiery 1 case sensitive but the site administrator ma...

Page 90: ...ation 1 Launch Command WorkStation and connect to the E 45 with Administrator privilege The default Administrator password is Fiery 1 case sensitive but the site administrator may have changed the pas...

Page 91: ...inistrator password is Fiery 1 case sensitive but the site administrator may have changed the password 2 From Server menu select Device Center 3 Click Tools on the left side and then click Fiery Syste...

Page 92: ...ialog box Prepare the USB flash drive with enough capacity Note Due to a file system restriction the maximum size of the USB flash drive is 32GB if the Create bootable image option in ON You can use a...

Page 93: ...here is no backup available in the system or in any attached devices you can only perform the restore from the recovery partition Back up hard disk drive s Use this option when you create the system b...

Page 94: ...backup media to avoid the situation where the HDD fails and cannot boot the E 45 See page 94 for booting from the bootable media Bootable media is used for system restoration when a hardware failure...

Page 95: ...rom this system This lets you select a backup from a displayed list Alternatively you can select Refresh Import backup history or Search the network for backups If a backup image exists the installer...

Page 96: ...mage Platform Utilities Use Fiery System Installer for advanced procedures such as erasing hard disks or launching Windows Task Manager These utilities are available when you select Platform Utilities...

Page 97: ...be reinstalled by the site administrator see Command WorkStation Help To determine which additional fonts were downloaded to the E 45 print the Font List before you reinstall the system software and...

Page 98: ...al Tools 3 Click Manage in Calibration area 4 In the Calibrator window select the calibration settings you want to save click View Measurement and then click Export Measurement 5 Specify the location...

Page 99: ...omer site on page 102 Before you install or upgrade system and user software 1 Before you proceed do the following Ask the site administrator to Print the Job Log Server Configuration page and Font Li...

Page 100: ...message displays select Continue 6 After copying the System Software 1 DVD contents to the hard drive eject DVD 1 and insert System Software DVD 2 7 After copying the System Software DVD 2 contents t...

Page 101: ...nd reactivate Fiery Impose and or Compose on the E 45 6 Optional Set up the proxy configuration if you have a proxy server In Configure click Fiery Server System Updates HTTP Proxy Settings and enter...

Page 102: ...stalling or upgrading the system and user software with Fiery System Installer on page 99 If you cannot correct the error contact your authorized service support center A log or error message may help...

Page 103: ...103 Installation and Service Guide Color Controller E 45 Installing System Software...

Page 104: ...board or cable connections This section describes the quick checks that you can do to locate and fix obvious problems It describes how to eliminate any problems with external connections to the back...

Page 105: ...system If the system you are servicing does not meet a condition and it is not obvious what action s you should take to fix the problem for example if the system hangs before reaching Idle identify t...

Page 106: ...106 Installation and Service Guide Color Controller E 45 Troubleshooting...

Page 107: ...a web browser type the following URL http 10 10 100 2 8080 getlog Note You may need to either add the URL to your trusted sites list or set the URL to bypass proxy depending on your network security s...

Page 108: ...ppears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed Motherboard with the motherboard replacement dongle page 58 Important When rep...

Page 109: ...ctors are Firmly connected Not visibly damaged Installed in the correct devices Power supply page 77 The hard disk drives are Present Correctly installed Not visibly damaged Hard disk drive data cable...

Page 110: ...ed The drive required is Present Correctly installed Not visibly damaged Jumpered as the master secondary according to label Activity LED lights on power up DVD drive SATA cable is Firmly connected to...

Page 111: ...ector panel power switch is in the OFF position Fiery QuickTouch cables are not connected to the motherboard the Fiery QuickTouch or both Faulty power cable Faulty power supply power supply may not be...

Page 112: ...t system software media 2 If the problem persists ask the site administrator if the BIOS chip has been swapped from different motherboard If so replace the BIOS chip with the one from the original mot...

Page 113: ...ally Possibly one of the following Board or cable connections are loose or faulty System software is corrupted Missing or faulty DIMM s CPU is overheated or faulty Motherboard is faulty 1 Recheck all...

Page 114: ...97 2 If the problem persists obtain another User Software DVD and begin software installation again starting with the System Software DVD see page 97 3 If the problem persists you may need to replace...

Page 115: ...If the rest of the network is functioning properly and the problem persists replace the motherboard see page 63 System starts up slowly then displays one or more DHCP error messages on the Fiery Quic...

Page 116: ...from a different application to determine if the problem is associated with a particular application 2 Make sure that the connection between the E 45 and the workstation is working by downloading a Te...

Page 117: ...application cannot find the appropriate printer description file The system is out of calibration 1 Print a E 45 Test Page 2 If the quality of the E 45 Test Page is good the error condition may be a f...

Page 118: ...2 If accessing from a Windows client computer press Ctrl and right click the job If accessing from a Mac OS client computer press Command and right click the job 3 In the shortcut menu click Create Er...

Page 119: ...s to the report The job error report size can be up to 2GB If the selections and attachments result in a report larger than 2GB the report must be reduced in order to be completed 6 Optionally if any...

Page 120: ...Relative Humidity 10 85 non condensing Power Supply Voltage Frequency Input 100 240V 50 60Hz Power Supply Current Input 100V 6A Max 240V 3A Max Rated Power Consumption 350W Dimensions Depth x Height...

Page 121: ...CSA C22 2 No 62368 1 14 T Mark by TUV EN 60950 1 2006 A11 A1 A12 A2 and EN 62368 1 2014 A11 CCC China EAC Russia EMI EMC approvals FCC Title 47 Part 15 Subpart B Class A NA Industry Canada ICES 003 C...

Page 122: ...ore performing most service procedures Figure 37 E 45 installed on the furniture Removing the E 45 from the furniture 1 Make sure the E 45 is powered off and all the cables are removed from the back o...

Page 123: ...inting 38 Configure 30 browser access 30 changing language 15 from Command WorkStation 31 saving system configuration 89 Configure tool using to change the server s default language 14 configuring a s...

Page 124: ...80 83 capacity 120 caution about replacing 82 110 data cable 80 83 description 79 mounting screws 82 83 proper handling 79 removing 80 replacing 82 hard disk drives cable 79 heatsink CPU 69 71 I inst...

Page 125: ...29 service calls checklist 15 27 84 Service Mode 63 66 68 service procedures overview 45 Setup 36 Setup options recording 97 shutting down 43 44 50 software system 63 user 17 63 97 specifications 120...

Page 126: ...g a new motherboard 63 installing on client systems 17 troubleshooting problems during installation 114 User Software DVD 99 V verifying functionality 84 verifying new motherboard installation 66 vide...

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