Troubleshooting
The E-45 is a server for printers, and is generally part of a configuration that has connectivity to the printer and
workstations or computers. Problems may occur in one of three areas:
•
Inside the E-45
•
In the interface between the E-45 and the printer
•
In the interface between the E-45 and the workstations or computers to which it is connected
This chapter identifies the source of common problems that may occur with the E-45 and suggests ways of correcting
them. This chapter does not attempt to provide troubleshooting information for attached computers such as Windows or
Mac OS computers, printeres, or extensive networks. Refer problems in these areas to the appropriate service departments
and network administrators.
If network administrators need to troubleshoot job errors that occur with Command WorkStation, refer them to
Configuration and Setup
for more information, including how to use the Job Error Report feature to collect error
information to send to EFI Technical Support.
Preliminary on-site checkout
Most problems with the E-45 are caused by loose board or cable connections. This section describes the quick checks that
you can do to locate and fix obvious problems. It describes how to eliminate any problems with external connections to the
back of the E-45, and then addresses checking internal board and cable connections. Check external and internal
connections before replacing any components.
Note:
Verify that the network is functioning, no unauthorized software or hardware is installed on the E-45, and no
problems have occurred with a particular print job or application. The on-site administrator can help you verify these
issues.
For problems that persist after you check the external and internal connections, this section provides a comprehensive list
of internal and external checks that may help you fix the problem.
Checking external connections
Before removing the side and front panels of the E-45 to check internal components, eliminate the most obvious sources of
problems. Make sure that:
•
All interface cables to the system are plugged into the proper connectors (see
).
•
The power cable is plugged into the wall power outlet.
•
The LED on the network port is blinking to indicate network activity.
Important:
When performing the service procedures described in this chapter, follow the precautions listed in
.