Edgetech 2000-DSS, User Hardware Manual

Page: 7 / 131

vii
SOFTWARE SERVICE OVERVIEW
EdgeTech provides software services free of charge. This software agreement does not address customer-
specified modifications or enhancements. These services may be ordered separately. Furthermore,
EdgeTech software upgrades are meant for the sole use of EdgeTech customers. Any reproduction of
EdgeTech-supplied software or file sharing is strictly prohibited.
Software Updates and Enhancements
EdgeTech customers can download new software releases with all modifications and enhancements from
the EdgeTech ftp site. Major software bugs, should they occur, will be reported directly to the customer.
New software releases consist of the following:
•
Software enhancements
•
Software fixes and changes
•
Product integration
•
Documentation updates to on-line help
•
Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
•
Minor software enhancements
•
Software fixes and changes
•
Software Telephone, Facsimile, and E-mail Support
EdgeTech customers are entitled to contact
EdgeTech Customer Service
by telephone, facsimile, or e-mail
to report a difficulty, to discuss a problem or to receive advice on the best way to perform a task. When
contacted, EdgeTech Customer Service will do the following:
•
Calls made to the 24-hour tech support line will be answered the same day
•
Email inquiries will be answered within 24 hours
• Immediately attend to serious problems affecting operations
• Attempt to find an immediate work-around