TROUBLESHOOTING
EATON
Powerware
®
BladeUPS
®
(12 kVA) User's Guide
S
164201649 Rev 3
www.powerware.com
123
Silencing the Alarm
Before silencing an alarm, check the alarm condition and perform the
applicable action to resolve the condition.
Press any button on the front panel display to silence the alarm. If the
alarm status changes, the alarm beeps again, overriding the previous
alarm silencing.
Service and Support
If you have any questions or problems with the UPS, call your
Local
Distributor
or the
Help Desk
at one of the following telephone numbers
and ask for a UPS technical representative.
United States:
1-800-843-9433
or
1-919-870-3028
Canada:
1-800-461-9166 ext 260
All other countries:
Call your local service representative
Please have the following information ready when you call for service:
S
Model number
S
Serial number
S
Firmware version number
S
Date of failure or problem
S
Symptoms of failure or problem
S
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE
For critical applications, immediate replacement may be available. Call the
Help
Desk
for the dealer or distributor nearest you.
