
Section 7: Troubleshooting
Trouble [11] Communications
Press [11] to determine specific trouble
[05] Alternate Comm Ethernet
The alternate communicator has detected a
network absent condition.
See the communicator installation manual for details.
[06] Receiver 1-4 Absent
Alternate communicator supervision loss or
failure to initialize a receiver.
See the communicator installation manual for details.
[07] Receiver 1-4 Supervision
The alarm system loses communication with an
Ethernet or cellular receiver on the system.
See the communicator installation manual for details.
[09] Alternate Comm Fault
The alternate communicator has not responded
to any poll commands. Alt Comm Fault is
displayed in [*][2] and the event buffer.
See the communicator installation manual for details.
[10] Alternate Comm FTC Fault
See the communicator installation manual for details.
Trouble [12] Not Networked
Press [12] to toggle through troubles
Trouble
Troubleshooting
[01] Zones 1-128
[02] keypad 1-16
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-16
A device is out of sync with the wireless network
or was not synchronized with the network after
enrollment.
Ensure the device is physically present.
Check the current signal strength and during the last 24 hours.
Replace the battery or press the tamper switch.
Enroll the device again.
IMPORTANT!
Ensure you have the following information available before contacting Customer Support :
Alarm controller type and version, (e.g., HSM2064 1.0):
Note: Version number can be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also loc-
ated on a sticker on the printed circuit board.
List of modules connected to control panel, (e.g., HSM2108, HSM2HOSTx etc.) .
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Summary of Contents for Neo
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