Draytek VigorBX 2000 Series, User Manual

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VigorBX 2000 Series User’s Guide 314
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In the past, the timeout setting in Hunt Group can be set with “forward to other extension” or
“forward to e-mail”. Yet, the caller always wants to wait for a while until the callee picks the
phone up. Therefore, a new function of “queuing” offered by Hunt Group can help to
complete user’s desire.
When there are several incoming calls to VigorBX 2000, after forwarding them to different
hunt groups, VigorBX 2000 will accept all the phone calls and queue them one by one. Then,
VigorBX 2000 will arrange them according to the priority of each hunt group for picking up.
Such design can enhance the convenience for the users and make the phone call answering
application more elastical.
You can find the function of “Queueing” from the Overflow Rule option. Refer to the
following figure:
Queuing can specify the priority for the Hunt Group. There are five levels. See below:
For example, the advanced setting for Queue Setting is shown as the following: