1838-066-E-12-16
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4.2 Troubleshooting Table
Symptom
Possible Solution(s)
• Wrong master code entered. Start over.
• Waiting too long between pushing buttons. Enter information quicker.
• Keypad is not plugged into board correctly. Cable points down.
• Waiting too long between pushing buttons.
• Forgetting to press “
*”
first when programming.
• No power. Check for 16 VAC input power.
• Check that the keypad is properly connected to the circuit board. The cable on the plug points down
when connected to the circuit board.
• Check for a short to ground behind the circuit board.
• Check for pinched wires near the door hinge.
• Check for 16-volt power shorted to a conduit.
• Check for a phone line shorted to ground.
• Check that the phone wires are twisted.
• Check that all wires, speaker, keypad, etc., are isolated from ground.
• Check that the cabinet is properly grounded. Be sure case ground (terminal 3) is not used as a low
voltage
common.
• Check for excessive voltage drop on 16 VAC power.
• Check phone line with telephone test set.
• Answer incoming call feature is turned off. Turn answer incoming call feature on.
• Number of rings to answer may be programmed too high. Reprogram number of rings to answer.
• Excessive voltage drop on 16 VAC line.
• Hold open schedule is enabled. Turn off hold open schedule or reprogram time zone.
• Access code used was programmed under a hold location code. Reprogram access code into a
momentary activation location code.
• A hold command was sent to the relay from the resident’s phone. Deactivate the relay using the
resident’s
phone.
• Forgetting to press # first.
• Access code is time zone restricted and the access code time zone is enabled. Turn access code time
zone off, reprogram time zone boundaries or reprogram access code without a time zone.
Cannot get into
programming mode.
System emits a long tone
and cancels programming.
Buzz or noise on the line.
Keypad is dead.
System will not answer
when called from a
remote location.
Electric strike locks on or
gate operator holds open.
Access code will not work.
• No power. Check for 16 VAC input power.
• If OV LED is ON, input voltage is too high. Insure that the transformer connected to the input terminals is
16
VAC.
Board does not power up.
Summary of Contents for 1838 Access Plus
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