Dish Network DuoDVR ViP 622, User Manual

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136
Troubleshooting Tables
Reference
Locks
Buying a Pay-Per-View Program
Menus
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock
on programs by ratings), but the lock
does not take effect.
You may not have locked the
receiver. You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that
you are unable to unlock the
receiver.
You may not have written
down the password.
Call the Customer Service Center at 1-800-
894-9131.You must be able to verify your
account information with the customer
service representative.
What Is Happening Possible Reason What to Do
Someone orders a Pay-Per-
View program without your
permission. You may have been away from
the receiver, and someone
else used it.
Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order
a Pay-Per-View program must enter the
password.
You find that you are not able
to order a Pay-Per-View
program.
The receiver may not be
connected to an active
telephone line or broadband
Internet connection.
Connect each receiver to a phone line or a
broadband Internet connection for Pay-Per-View
ordering using the remote control.
You find that you are not able
to cancel a Pay-Per-View
program. You ordered a Pay-Per-View
program, and then decided not
to watch it. You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
Your setup includes more
than one receiver. You order a
Pay-Per-View program, but it
does not appear on all of the
receivers.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup. If you want to watch a Pay-Per-View program on
TVs connected on each receiver, you must order
the program for each receiver but you only pay
for the program once.
What Is Happening Possible Reason What to Do
You were using a menu, and it
suddenly closed.
You may not have done
anything with the remote
control or front panel buttons
for several minutes.
The receiver has a time-out feature that
closes any menu after several minutes of
no activity. This will discard any changes
you have made, but otherwise does no
harm to the receiver. Start over again.