Dish Network DuoDVR ViP 622, User Manual

Page: 144 / 170

Reference
135
Troubleshooting Tables
Caller ID
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
• You do not have Caller ID
service from your local
phone company. • Verify that Caller ID is a service provided by
your local phone company and you have
subscribed to it.
Caller ID is not working.
• Your phone line is not
connected to the phone jack
on the back of the receiver. • Verify that you have connected the phone line
to the phone jack on the back of the receiver.
• You do not have the Caller
ID option enabled. • Press the
MENU
button on your remote. From
the Main Menu, select System Setup, then
Installation, and then Caller ID. Select the
Enable Caller ID option.
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
The receiver may have tried to
send Pay-Per-View purchase
information to DISH Network
using your phone line. When
the receiver found that the
telephone was busy, it
automatically disconnected.
You do not have to do anything. You can always
use your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
The receiver was sending Pay-
Per-View purchase information
to DISH Network using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
Hang up, and then pick up the telephone again to
get a dial tone.
Your computer or FAX
machine tries to send a FAX
or modem transmission, but
fails.
The receiver was sending Pay-
Per-View purchase information
to DISH Network using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected. The fax or
modem found that there was
no dial tone, and cancelled the
transmission.
Re-send the FAX or modem transmission.
Your computer or FAX
machine was receiving a FAX
or modem transmission, but
an error occurred.
The receiver may have tried to
send Pay-Per-View purchase
information to DISH Network
using your phone line during
the fax or modem call. When
the receiver found that the
telephone was busy, it
automatically disconnected.
This generated “clicks” that
caused an error in the FAX or
modem transmission.
Have the sender resend the FAX or modem
transmission.