Dish Network DishPro, User Manual

Page: 99 / 139

Trouble-Shooting Tables
Page 97
015
You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver may
have temporarily lost the signal. Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the
Signal Strength
bar in the
Point Dish/Signal
menu is green and displays the word
Locked
. If not, contact your
installer to re-aim the satellite dish.
018
The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been exceeded. You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the Smart Card credit
limit.
Call the Customer Service Center for help checking the credit limit,
and/or to get authorization to make a purchase.
019
The Smart Card may be inserted up
side down or backwards. Check that the Smart Card is inserted right side up, with the picture
on top and the arrow facing into the receiver front panel slot.
020
The receiver will work only with the
Smart Card that was inserted in the
receiver when the Customer Service
Center authorized the receiver. Insert the proper Smart Card into the receiver front panel slot.
Call the Customer Service Center for help.
021
The Smart Card may be missing or
may not be inserted correctly. Check that the Smart Card is fully inserted into the receiver front
panel slot.
022
The receiver may not yet have been
electronically linked with the Smart
Card, via the satellite signal. The
satellite dish may have moved so
that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal. If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the
Signal Strength
bar in the
Point Dish/Signal
menu
is green and displays the word
Locked
. If not, contact your
installer
to re-aim the satellite dish. If you have not authorized the receiver,
call the Customer Service Center for help.
026
The receiver may have temporarily
lost the satellite signal. Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the
Signal Strength
bar in the
Point Dish/Signal
menu
is green and displays the word
Locked
. If not, contact your
installer
to re-aim the satellite dish.
028
The receiver may need to get new
software before you can use it to
order pay per view programs. Turn the receiver off. Doing this allows the receiver to “download”
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
pay per view programs.
032
You may have tried to set a VCR
Event Timer without having set up
the receiver to control the VCR.
You must set up the receiver to control the VCR before you can set
a VCR Event Timer.
059
You may have tried to close an
installation menu without having
done the
Check Switch
test.
If your setup includes a multi-dish switch, you must do
the
Check Switch
test.
060
You may have aimed the satellite
dish
at one satellite, but selected the
option
for another satellite on the
Point
Dish/Signal
menu.
Make sure that you have selected the option for the right satellite on
the
Point Dish/Signal
menu.
Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.