Digital Link DL600E, User Manual

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xx DL600E E1 Data Multiplexer UserÕs Guide
Digital Link Technical Support
If you encounter a problem with the DL600E unit, prepare the
following information and contact Digital Link Technical Support.
1
What is the software revision?
2
What is the hardware revision?
3
How is the unit conÞgured?
4
When was the unit conÞguration last changed? How?
5
What is connected to the unit (routers, test equipment, and so on)?
6
What operation was in progress when the failure occurred?
7
What was the state of the
LED
s on the front panel when the failure
occurred?
8
What methods did you use in trying to resolve the problem?
9
Is the problem repeatable? If so, how?
10
Are the cables attached securely to the unit?
11
Are the cables shielded?
12
What is the unitÕs clock source?
13
Who can be contacted to discuss the problem?
14
What is the unit password(s)?
15
What information is on the conÞguration, error statistics and event
history display screens at the time of the error? (Please provide a
hard copy capture of the screens.)
Tech Support U.S.A.:
Company FAX:
Email:
(408) 745-4200
(408) 745-6250
support@dl.com
Hours: 24-hour service, 7 days a week
Tech Support UK:
+44 171 244-7660