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Digiop AH Series, Systems Setup Manual

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61

NVR and hDVR Systems Setup Guide

APPENDIX B: SERVER HARDWARE TROUBLESHOOTING

If all troubleshooting fails, contact your dealer for technical support.

TROUBLESHOOTING A SERIAL I/O DEVICE

1. 

Turn off the system and any peripheral devices connected to the serial port.

2. 

Swap the serial interface cable with another working cable, and turn on the system and the serial device. If the problem is 
resolved, replace the interface cable.

3. 

Turn off the system and the serial device, and swap the device with a comparable device.

4. 

Turn on the system and the serial device. If the problem is resolved, replace the serial device. 

If all troubleshooting fails, contact your dealer for technical support.

TROUBLESHOOTING A NIC

1. 

Run the appropriate online diagnostic test. 

2. 

Restart the system and check for any system messages pertaining to the NIC controller.

3. 

Check the appropriate indicator on the NIC connector. 

 

—

If the link indicator does not light, check all cable connections.

 

—

If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the 
drivers if applicable. See the NIC’s documentation.

 

—

Change the auto-negotiation setting, if possible.

 

—

Use another connector on the switch or hub. 

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

4. 

Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC’s documentation.

5. 

Enter the System Setup program and confirm that the NIC ports are enabled. See the “Integrated Devices” screen.

6. 

Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the 
documentation for each network device.

7. 

Ensure that all network cables are of the proper type and do not exceed the maximum length.

If all troubleshooting fails, contact your dealer for technical support.

Summary of Contents for AH Series

Page 1: ...ries DH Series DM Series EH Series PH Series Hybrid DVRs AI Series DI Series EI Series NVRs PLEASE READ THIS MANUAL BEFORE USING YOUR SYSTEM and always follow the instructions for safety and proper use Save this manual for future reference DO_V8 7_NVR hDVR_SI 9 20 13 ...

Page 2: ...tly prohibited by law DIGIOP makes no representations concerning the legality of certain product applications such as the making transmission or recording of video and or audio signals of others without their knowledge and or consent We encourage you to check and comply with all applicable local state and federal laws and regulations before engaging in any form of surveillance or any transmission ...

Page 3: ...ith the SV4000 StorageVault 19 3 8 Configure NVR hDVR clock and network settings 19 3 9 Add cameras to the NVR hDVR 20 3 9 1 Login to DIGIOP Control 21 3 9 2 DIGIOPVIDEO SERVER Edit Settings 22 3 9 3 hDVRs only configure hDVR capture board 23 3 9 4 hDVRs only Add analog cameras 25 3 9 5 Add a Discovered IP cameras to the NVR hDVR 27 3 9 6 Add an IP camera not Discovered 30 3 10 Edit camera setting...

Page 4: ...r launches 71 C 5 Unit powers on then shuts off 71 APPENDIX D Troubleshooting DIGIOP and BLACK Brand The Black Line IP Cameras 72 D 1 IP Camera reset 72 D 2 Set camera to factory default network settings 72 D 2 1 Checking your firmware 73 D 3 Support 73 APPENDIX E Configuring the DIGIOP and Black Brand The Black Line IP Camera Address 74 E 1 Install IPAdminTool 74 E 2 Configure the camera network ...

Page 5: ...GIOP Core manages records and stores digital video and images and controls camera PTZ It also includes several surveillance management features including system security and activity logging Core software can be configured to display live video as it s recorded or to run in the background and archive video data for display using DIGIOP Connect DIGIOP Data A data management software that integrates...

Page 6: ... through the Enterprise Configuration Application in the Windows Start menu IP Cameras DIGIOP Connect DIGIOP Control remote access Router Modem Analog Cameras DIGIOP Core Video Data Servers DIGIOP Control NVR IP and Data Devices or hDVR IP Analog and Data Devices Local System IPAdmin Tool DIGIOP Connect DIGIOP Control remote access ...

Page 7: ...232 cable on some systems Recovery DVD Application disk Hardware Quick Start Guide Software Quick Start Guides Surge protection and anti virus warning document Accessories you ordered Refer to the user manual for the product for a list of specific items included with the product The user manual may be provided on the CD included with the product NOTE Large systemsmaybeshippedinseveralcartons 2 2 S...

Page 8: ...ch as fluorescent lighting Electrical noise and magnetic fields produced by these devices may affect video signal quality NVR hDVR placement Your monitoring and recording equipment is central to the accurate capture of video evidence and constant surveillance DIGIOP strongly suggests that it be installed in a secure location with access limited to authorized personnel Additionally NVRs and hDVRs g...

Page 9: ...onnect the speaker to replay the recorded audio The output signal is line level and requires an amplifier to boost the output signal for a speaker Sensor inputs These are activated by dry contact devices the contact of a relay that does not make or break a current usually some other relay or device starts or stops the current and are not balanced Inputs connect to either N O normally open or N C n...

Page 10: ...rmine the network settings for all IP devices Section 3 2 Install IP camera or encoder Connect audio etc Connect network cable Connect power Section 3 3 Configure camera encoder network settings Section 3 3 Setup the camera configuration Video settings Setup motion detection Etc Section 3 3 Install another IP camera Section 3 4 Yes No Install NVR hDVR hardware Install and setup a monitor Sections ...

Page 11: ...ollowing steps to check the network before connecting your camera to ensure that network conflicts won t occur On networks with DHCP skip to section 3 2 1 At a Microsoft Windows computer attached to the LAN subnet where the camera will be connected surveillance network open a Command Prompt window a Click the Windows Start button If using Windows XP select Run b In the Search field Windows Vista o...

Page 12: ...nfigureditwith 3 Use the ping command to verify that the static IP addresses of other devices in your surveillance system won t conflict with devices already installed on the network 3 2 Determine the network settings for each IP device Consult with your LAN network administrator to obtain a list of network settings for each IP device including the NVR or hDVR and all cameras and encoders you will...

Page 13: ...ideo settings setup the motion detection configuration time and time zone etc if necessary 5 Verify connectability to the device using network based software as suggested by the manufacturer For DIGIOP cameras and encoders see Appendix D 3 4 Repeat for all IP cameras Repeat step 3 3 for each camera or encoder you install Setup one camera at a time to prevent network conflicts between cameras that ...

Page 14: ...arly audio sources are associated with camera channels by attaching them to the audio connector associated with the camera channel NOTE IfyoupurchasedaDIGIOP serverpre configuredwithanSV4000StorageVault anexpansioncardslotwillincludeanSTR CTRL controller card Theexpansioncardarrangementwillbedifferentfromthatshownbelowforyourserver 3 Connect the video adapter cable s provided with your system to t...

Page 15: ...nnelaudiocableadapter Power On Off switch Back panel Power cable connector Expansion cards FlexVR 2Ubackpanel DMseriessystems The FlexVR 2U chassis DI series systems has no expansion cards Video In DVI connector for video adapter dongle DM16seriesexpansioncards SECTION 3 SYSTEM SETUP ...

Page 16: ...ssis DI series systems have no expansion cards Video capture card Ch 1 16 in Spot out 1 2 DM16seriesexpansioncards Video capture card Ch 1 8 in Ch 9 16 in Audio Ch 9 16 in Audio Ch 1 8 in RS485 TX TX RX RX Spot out Ch 1 16 Sensors and Control Terminals Control 1 Sensor 1 Sensor 2 Sensor 3 Sensor 4 Control 2 Control 3 Ground Ground Control 4 DH16seriesexpansioncards ...

Page 17: ...pot out Ch 25 32 Sensors and Control Terminals Control 1 Sensor 1 Sensor 2 Sensor 3 Sensor 4 Control 2 Control 3 Ground Ground Control 4 RS485 TX TX RX RX DH32seriesexpansioncards Power Supply Diagnostic Light Power Supply Diagnostic Button Security Cable Slot Back Panel Connectors Expansion Card Slots Padlock Ring Power Connector OptiPlex990backpanel AI50 AH PHseriessystems ...

Page 18: ...essystems Video In CH9 CH16 Audio In CH3 CH4 PH only Video In CH1 CH8 Audio In CH1 CH2 PH only Sensor 1 Ground Sensor 2 Ground Sensor 3 Ground Ground Sensor 4 Relay 2 Ground RS485 TRX RS485 TRX Ground Relay 1 Optiplex990expansionslots PHseriessystems The OptiPlex 990 chassis AI series system hardware has no expansion cards Power Status LED Power Self Test Button Cover Release Latch Security Cable ...

Page 19: ...chassis EI series system has no expansion cards Diagnostic LED Power Supply Diagnostic Button Security Cable Slot Padlock ring Power Cable Connector Back Panel Connectors Expansion Slots Optiplex790chassisbackpanel EH21seriessystems The OptiPlex 790 chassis EI21 series system has no expansion cards Output 1 Output 2 Ground Input 1 Input 2 Ground TRX TRX RX RX Input 3 Input 4 Video In Connector Net...

Page 20: ...790EH2108 EH2116expansionslots Security Cable Slot Padlock ring Cover Release Latch Power Cable Connector Back Panel Connectors Expansion Slots Optiplex780Chassisbackpanel EH20seriessystems Output 1 Output 2 Ground Input 1 Input 2 Ground TRX TRX RX RX Input 3 Input 4 Video In Connector Audio Inputs CH1 CH4 bottom to top Optiplex780EH2008 EH2016expansionslots SECTION 3 SYSTEM SETUP ...

Page 21: ...to top Network Interface Card Output 1 Output 2 Ground Input 1 Input 2 Ground TRX TRX RX RX Input 3 Input 4 Video In Connector Network Interface Card Spot Out Connector Output 1 Output 2 Ground Input 1 Input 2 Ground TRX TRX RX RX Input 3 Input 4 EH2204 left andEH2208 EH2216 right expansionslots NOTE Ifyour computer hardwareincludesa4 channelaudioPCcardandyouareinstallingacamerawithaudio connectth...

Page 22: ...r cable s to the audio capture card of the monitoring console computer The audio capture card may have 4 inputs numbered 1 4 bottom to top or an audio adapter cable similar to the video adapter cable but includes RCA female connectors instead of a BNC connectors 5 Connect the analog camera video cables to the video adapter cable Note that the each connector is numbered for the assigned camera chan...

Page 23: ... was pre configured by DIGIOP use the instructions provided with the SV4000 to setup the hardware connect SAS interface cable to the DIGIOP server STR CTRL controller card and power it on No additional software configuration of the server is required Wait at least 30 seconds before powering on the DIGIOP server in the steps below If you purchased an SV4000 that is not pre configured with your DIGI...

Page 24: ... system tray of the desktop Click Change Date and time settings then use the accepted Windows 7 system procedure to configure your server with the local time and time zone 3 Use the accepted Windows 7 system procedure to configure the network settings of you NVR 4 Skip to the next subsection of this manual 3 9 Add cameras to the NVR hDVR IP cameras are added to the NVR hDVR and configured through ...

Page 25: ... the browser and use the URL IPAddress digiop digiop where IPAddress can be the fixed IP address of the DVR or the DNS address In the examples shown here the IP address is 192 168 5 11 and is on the same subnet as the computer that is accessing it from The URL to use is http 192 168 5 11 digiop c For DIGIOP hosted servers Open Microsoft Internet Explorer Use the URL elements digiop com 2 In the We...

Page 26: ...utton to change object options Delete Button delete objects Info Button displays software version status license capabilities Secure Permissions Button to set an object permission Log Off exit 3 9 2 DIGIOP VIDEO SERVER Edit Settings To open DIGIOP VIDEO SERVER the settings window click the Video Sever icon in the object tree to highlight it then click the Edit button in the application header The ...

Page 27: ...s feature The Auto Configure IP Cameras option causes the server to add all compatible IP cameras it finds on the network to the system If the network contains more cameras than you have licenses for or some IP cameras on the network are used by other DVRs using this feature may cause configuration issues After changing any of these parameters click Save Click Cancel to close the window without sa...

Page 28: ... NTSC or PAL 2 Open the CODEC drop down menu then select either MPEG4 or H 264 NOTE H 264compressiondemandsalargeamountofprocessoruse Itisnotrecommendedonsystemswithmorethan8cameras 3 Click Save to retain your settings or Cancel to close the window CREATE NEW ANALOG PTZ PROFILE If your DIGIOP system will include PTZ cameras use the following steps to configure the PTZ interface Click the link Crea...

Page 29: ...pture card Each cameras is assigned to the video channel is physically connected to Analog cameras appear in DIGIOP Control as Camera 1 for the camera connected to analog channel 1 Camera 2 for the camera connected to channel 2 etc 1 Find the Systems entry in the list in the left frame of the home page then click the icon to open the Systems list 2 Find the Video Server entry then click the icon t...

Page 30: ... Drag the marker on the Video Quality slider bar to set the video quality you need g Click Configure Motion Settings to setup the motion detection zone s then scroll down to the bottom of the frame The grid overlay identifies the area of the video that is sensed for motion Initially the entire video image is selected for motion sensing The Sensitivity setting is represents how sensitive the motion...

Page 31: ...indow below the DIGIOP server will automatically discover the DIGIOP compatible IP cameras it can connect to To add these IP cameras to the NVR hDVR 1 Find the Systems entry in the list in the left frame of the home page then click the icon to open the Systems list 2 Find the Video Server entry then click the Newbutton When the DIGIOP Video Server was setup see 3 9 2 DIGIOP VIDEO SERVER Edit Setti...

Page 32: ...28 www digiop com SECTION 3 SYSTEM SETUP 4 Edit the fields shown in the menu as needed 5 Click Configure Motion Settings to setup the motion detection areas s then scroll down to the bottom of the frame ...

Page 33: ...selected for motion detection To improve processor efficiency select only the portions of the image that need to be sensed for motion Click Remove Selected to clear all motion detection areas Using a mouse drag a rectangle over the area you want to sense for motion The selected area is masked by a semi opaque box with a light colored border For the area selected adjust the Sensitivity slider of th...

Page 34: ...a you want to add was not Discovered you can manually add IP cameras to DIGIOP Control The cameras you add must be compatible with DIGIOP ELEMENTS 1 Click the new action link in the Add a Camera pane New Camera Action Link IP Cameras Added to These Channels 2 In the Camera settings list select the brand from the drop down list then enter the remaining settings as needed ...

Page 35: ... SECTION 3 SYSTEM SETUP 3 Edit the files in the menu as needed to identify the camera 4 Click Save to update the video server with the new IP camera 5 In the device tree click the entry for the camera you added then click the Edit button ...

Page 36: ...32 www digiop com SECTION 3 SYSTEM SETUP Edit Button IP Camera Added 6 In the camera menu below note that additional fields appeared Edit those fields as needed ...

Page 37: ...lick Save to update the IP camera settings 9 Repeat this of additional IP cameras not discovered 3 10 Edit camera settings Camera settings such as the Name Brand resolution frame rate record mode etc are edited within DIGIOP Control Note that changing network settings here for an IP camera must also be performed within the camera setup 1 In the list of cameras added to the video server click the e...

Page 38: ... 1 Trigger recording on sensor input hDVRs only Digital Inputs to the server sensor board are useful for triggering camera s to record Because DIGIOP Control is preset with the rule to Record Video On Digital Input associating a camera with a digital input data device sensing the input can trigger DIGIOP Control to record the camera channel The digital inputs to the sensor board must be activated ...

Page 39: ...ver menu of the Digital Input 6 Click Save NOTE Other datadrivers suchasPhidgetsserverinputs canbeconfiguredinDIGIOP Controltotriggervideorecordingandother actions Refer totheDIGIOPControlV8 7UserManualformoreinformation 3 12 Configure system notifications Systems hosted by DIGIOP include the Notifications feature which reports certain video server events to the user through DIGIOP Connect Notific...

Page 40: ...he system does not respond to a ping command This event is reported when it occurs and once per day during a sustained outage Video Loss No video signal was received by the DVR This event is reported when it occurs and once per hour during a sustained outage 3 In the menu that opens in the right pane select or deselect the system events you want to report through DIGIOP Control Notifications 4 Cli...

Page 41: ...out saving NOTE DONOTDELETEtheIPaddressesdeterminedbyDIGIOPELEMENTS listedontheDIGIOPDataServerscreen Onthescreenshown above these addressare192 168 75 11 24752and12 125 219 54 24752 theyarelikelytobedifferentonyoursystem Administrative actions allows allow for a download to upload from or execute remote execute commands on the system This feature is useful for system maintenance To use this featu...

Page 42: ... hDVR system software During the installation process the DIGIOP Connect installer will load Microsoft NET Framework 4 0 if not previously installed 1 Insert the Application disk into a DVD drive on your computer and allow it to open automatically If the disk does not open automatically open the disk in Windows Explorer then execute the file runApplicationCD exe 2 Click the Install Software bar 3 ...

Page 43: ... permission see the DIGIOP ControlV8 7UserManual for more information can logout of Connect but cannot close the application or access the Windows desktop Users with System Configure permission can close the application and access the Windows desktop when they logout To use Kiosk mode it must be selected during the installation of DIGIOP Connect Check box for Kiosk mode 5 After you the software is...

Page 44: ...arrow to open a dropdown list and then click the language you prefer to use 5 In the Customer field enter either digiop or for systems hosted by DIGIOP the customer name assigned to the system by DIGIOP In this example the system is not hosted locally not by DIGIOP 6 Click Login to start DIGIOP Connect If you are notified that a newer version of DIGIOP Connect is available follow the on screen ins...

Page 45: ... mode installation Click the DIGIOP logo in the upper left corner of the DIGIOP Connect application window then select Logout Logout and close DIGIOP Connect default installation Click the window close icon in the upper right corner of the DIGIOP Connect application window Logout and close DIGIOP Connect Kiosk mode installation For users with users with System Configure permission click the window...

Page 46: ...s and roles set in DIGIOP Control associated with live video To get the DIGIOP GoMobile app for your iPhone or iPad go to the Apple AppStore and search for DIGIOP GoMobile requires IOS 5 x platform and DIGIOP server 8 0 1 283 or newer You can download the GoMobile for Android from your Android app store To test the app on a DIGIOP demo system do the following 1 Open DIGIOP GoMobile app 2 When prom...

Page 47: ...rk where your system is installed so the system is accessible from the Internet For port usage information refer to APPENDIX F TCP IP Port Settings and the Firewall on page 78 2 Follow the example above for accessing the DIGIOP demo system using the credentials you normally use to connect to your system from the Internet with DIGIOP Connect ...

Page 48: ...ctors including compression level capture size and the maximum frame rate of your recorder Most NVR hDVRs record at frame rates of 30 90 or 120 frames per second fps The frame rate of your NVR hDVR is divided between each channel being recorded For example a 90 fps DVR recording 4 channels will record 22 fps per channel which will appear very smooth A 120 fps NVR hDVR recording 9 channels will rec...

Page 49: ... lights for further information Solid Amber Second state of the light at power up Indicates the POWER_GOOD signal is active and it is probable that the power supply is fine Look at the diagnostic lights for further information Blinking Green System is in a low power state either S1 or S3 Look at the diagnostic lights to determine which state the system is in Solid Green System is in S0 state the n...

Page 50: ...t failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace failure 3 4 3 Search for video ROM failure 4 2 1 No timer tick 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode 4 3 1 Memory failure above address 0FFFFh 4 3 3 Timer chip counter 2 failure 4 3 4 Time of day clock stopped 4 4 1 Serial or parallel port test failure 4 4 2 Failure to decompress...

Page 51: ...ter If the problem persists contact Dell A possible floppy drive or hard drive failure has occurred Reseat all power and data cables A possible USB failure has occurred Reinstall all USB devices and check all cable connections No memory modules are detected If two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts norma...

Page 52: ...e display cannot show errors or problems These series of beeps called beep codes identify various problems The delay between each beep is 300 ms the delay between each set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process an...

Page 53: ...re only active and visible during the POST process The diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Once the operating system starts to load they turn off and are no longer visible The system includes pre POST and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more acc...

Page 54: ...les then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If only one memory module is installed try moving it to a different DIMM connector and re start the computer If available install verified working memory of the same ty...

Page 55: ...e module see your service manual and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer Optiplex 990 only A possible graphics card failure has occurred Ensure that the display monito...

Page 56: ...it is functioning properly If the operating system is attempting to boot from a device such as the floppy drive or optical drive check system setup to ensure the boot sequence is correct for the devices installed on your computer ERROR MESSAGES Error Message Description Address mark not found The BIOS found a faulty disk sector or could not find a particular disk sector Alert Previous attempts at ...

Page 57: ...ize a memory module The module should be re seated or installed Keyboard failure A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty Memory address line failure at address read value expecting value A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory allocation error The software you are attem...

Page 58: ...k Timer chip counter 2 failed A chip on the system board may be malfunctioning Unexpected interrupt in protected mode The keyboard controller may be malfunctioning or a memory module may be loose WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data an...

Page 59: ...evices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed 1 Power on the computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics ...

Page 60: ...re 2 5 corrupt BIOS 2 6 CPU configuration failure or CPU failure 2 7 memory modules are detected but a memory failure 3 1 possible peripheral card or system board failure 3 2 possible USB failure 3 3 no memory modules are detected 3 4 possible system board error 3 5 memory modules are detected but a memory configuration or compatibility error 3 6 possible system board resource and or hardware fail...

Page 61: ...utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility Decreasing available memory One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them Diskette drive 0 seek failure A cable may be loose or the computer configuration information may not match the ha...

Page 62: ... computer configuration information does not match the memory installed in the computer Memory tests terminated by keystroke A keystroke interrupted the memory test No boot device available The computer cannot find the floppy disk or hard drive No boot sector on hard disk drive The computer configuration information in System Setup may be incorrect No timer tick interrupt A chip on the system boar...

Page 63: ...er Write fault The operating system cannot write to the floppy or hard drive Write fault on selected drive The operating system cannot write to the floppy or hard drive B 4 Dell PowerEdge R210 chassis troubleshooting CAUTION Many repairs should only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as...

Page 64: ...ck if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices and disconnect them from the system 8 Restart the system a...

Page 65: ...NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the auto negotiation setting if possible Use another connector on the switch or hub If yo...

Page 66: ...ollowing components from the system Hard drives USB memory key NIC hardware key VFlash media Expansion card and expansion card riser iDRAC6 Enterprise card iDRAC6 Express card Power supply Fans Processor and heat sink Memory modules 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system See Closing the System If the system does not...

Page 67: ...rd drive carriers Cooling shroud 3 Ensure that all cables are properly connected 4 Close the system 5 Run the system board tests in the system diagnostics If all troubleshooting fails contact your dealer for technical support TROUBLESHOOTING THE SYSTEM BATTERY NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This ...

Page 68: ...ting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power su...

Page 69: ... memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines and verify that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the sy...

Page 70: ...tem 17 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system 18 If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory modules have been checked contact your dealer for technical support TROUBLESHOOTING AN INTERNAL USB KEY CAUTION Many repairs may...

Page 71: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup progr...

Page 72: ...C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your control...

Page 73: ...act your dealer for technical support TROUBLESHOOTING THE PROCESSOR CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by your warranty Read and fo...

Page 74: ...d the power supply and CPU fans are operating Switch the power cord to another outlet Switch to another power cord Open the cover to check voltages with a voltmeter on the power supply These should be 12 Vdc and 5 Vdc Inspect the main board for bulging capacitors Check the processor heat sink and make sure it is properly installed Check the diagnostic lights for hardware reference Boot the system ...

Page 75: ...he software check the Microsoft Windows System Device manager for conflicts with device drivers Re install driver s as needed Load the BIOS update from the Recovery disk Perform field recovery with the factory setting options If all these items were checked and the problem still cannot be solved in the field contact DIGIOP Support at 1 877 572 2522 C 5 Unit powers on then shuts off The unit powers...

Page 76: ... IPAdmin Tool a Start the IPAdmin Tool b Find the entry for the camera you want to reboot and click it to select highlight it c Click the Reboot button and enter the administrator ID and PW d Click Refresh to re discover the camera Using the reset button on the camera a Press and hold the reset button on the camera for 5 seconds b Click Refresh to re discover the camera D 2 Set camera to factory d...

Page 77: ...ng video from the camera in IE and then clicking SETUP About Version Contact your supplier for firmware updates D 3 Support If you cannot resolve an issue please contact your supplier for support assistance When you contact support please provide the server reports log file and a brief description of the problem if possible To generate server reports enter the following into the IE address field h...

Page 78: ... on the CD 3 Copy the IPAdminTool directory with its contents to your computer hard drive E 2 Configure the camera network settings Devices attached to a Local Area Network LAN are each assigned a unique address IP address that they use when sending messages with each other No two devices on a single Ethernet network can have the same IP address Otherwise addressing conflicts will occur When your ...

Page 79: ...ower on the camera 2 Open the IPAdminTool directory on your computer then double click the file IPAdminTool exe to start the application When the IPAdmin Tool starts it will discover all the IP devices it supports that exist on the network The discovery process may take a few minutes Check the list of IP devices found by IPAdmin Tool You can identify your camera by its MAC address If the camera wa...

Page 80: ... ID and PW the IP Setup window closes 6 In the IPAdmin Tool window click Refresh and verify that the entry representing the camera now shows the new IP address E 4 Connect to the camera with IE To further test the connectability of the camera network settings and verify video streaming 1 Open Microsoft Internet Explorer IE 2 In the Internet address field enter the newly configured IP address for y...

Page 81: ...hesecuritysettingsof yourbrowserto acceptadd insfrom unknownpublishers Typicalinitialcameraview NOTE If after loggingintoyourcamera youcannotseelivevideoandthemessage CannotCreateXMLDOMDocumentInstallMSXML4 0 appears downloadandinstalltheMSXML4 0library Thislibrarycan be foundat http www microsoft com downloads details aspx familyid 3144B72B B4F2 46DA B4B6 C5D7485F2B42 displaylang en ...

Page 82: ...Connection for server diagnosis 8002 Transmission for alarmed video notification 8003 Time synchronization 3000 SMTP for email event notification 25 Two Way Audio 7021 Event notification 8875 UDP Each port number is fixed Multicast protocol port IP 230 255 255 255 DIGIOP Data 24752 Table 2 Router Ports Forwarded Function Ports Function Forward Required Optional Logon 7000 TCP Yes Required Live tra...

Page 83: ...nput voltage range and provides a regulated low ripple and low noise output The ac dc converter also has built in overload and short circuit output protection G 1 PoE compatibility With non Power Sourcing Equipment PSE When it is connected with non PSE use the power adaptor to provide power to the camera With power adaptor Connecting both a PSE and a power adaptor does not do any harm to the produ...

Page 84: ...LOG APPENDIX H Device Log The following table is provided as an aid to setting up and logging the IP devices on your network IP Device Summary Description SKU MAC address IP Address Subnet Mask Gateway Location username password NVR hDVR ...

Page 85: ... NVR and hDVR Systems Setup Guide APPENDIX H DEVICE LOG Analog Camera Device Summary hDVR Channel Camera Model Audio Y N Location username password 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ...

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