DETEWE OpenPhone61, User Manual

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Team Functions Managing Calls in a Team
70
Using Team Keys
For calls for another team member, the call number of the caller (or the name if
there is a corresponding entry in the telephone book) and the user name of the
team member are shown alternately in the display. You can accept a call for
another team member by pressing the appropriate team key on your telephone.
You can put the accepted call through to the team member using the team key.
You can change the call signalling mode via the trunk keys (see the section
entitled
MenuCard “Team Key” starting on page 73).
Using Busy Keys
When a call comes in for a team member, the LED for the programmed busy
key flashes. You accept the call by pressing the busy key. As opposed to the team
key, the call here is taken on your own trunk key, so that the called telephone
number remains free. You can forward the accepted call to the team member
(refer to section
Transferring on page 71
).
Using Direct-call Keys
Via direct-call keys you can only make calls to team and trunk keys pro-
grammed with the same telephone number. No calls are signalled to direct-call
keys.
3.1.3 Enquiry, Toggling and Transfer
For information on how to use these functions, please also refer to the chapter
entitled
Enquiry, Toggling, Transfer and Conference starting on page 55.
Within a team you can put a call on hold for enquiries or transfers. Calls on hold are
indicated by the LED flashing slowly on your telephone.
While the call is on hold you can make an enquiry call to another member in the
team and transfer the call.
The following is a brief description of all call keys (trunk key, team key, busy key
and direct-call key).
Enquiry Calls
Press the call key of the team member with whom you want to consult. The ori-
ginal call is put on hold.