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ACD

User Guide

92600ACDU03

92600ACDU03.qxd 3/12/01 11:14 AM Page 1

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Summary of Contents for i-Series

Page 1: ...ACD User Guide 92600ACDU03...

Page 2: ...Answer enabled and you are using a customer provided headset the next call waiting is picked up as soon as you press SPK Log In or Out of Your ACD Group Keyset 1 OR 1 ACD Log On Off DSL or SLT 1 Lift...

Page 3: ...upted This gives you time to fill out important logs and records as soon as you are finished with your call There are two types of Work Time Manual and Automatic Manual Work Time allows you to put you...

Page 4: ...de temporarily logs your phone out of your ACD Group This may be required if you get called away for your desk There are two types of Rest Mode Manual and Automatic Manual Rest Mode allows you to temp...

Page 5: ...on t have to wait while ACD rings your extension when you re not there The type of Rest Mode you have is determined by system programming Keyset 1 Rest Mode OR 1 SLT DSL 1 Lift handset 2 Dial Keyset 1...

Page 6: ...ACD Group are unavail able an incoming call will queue and cause the Queue Status Display to appear on any display phones programmed to receive it The Queue Status Display shows the number of calls q...

Page 7: ...rgency Call key and join in the conversation 1 While talking to your caller press Emergency Call The Emergency Call key lights steadily and the display shows EMG CALL CALLING The Emergency Call key on...

Page 8: ...April 2001 Printed in U S A P N 92600ACDU03 Issue 1 0 NEC America Inc Corporate Networks Group 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 cng nec com...

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