Dell XPS 720, Owner'S Manual

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Troubleshooting
NOTICE:
If you do not want to proceed with Factory Image Restore, click Cancel .
7
Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the
system software to the factory condition, then click
Next .
The restore process begins and may take five or more minutes to complete. A message appears when
the operating system and factory-installed applications have been restored to factory condition.
8
Click Finish to reboot the system.
Using the Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct a problem with a newly
installed driver, first try using Windows Device Driver Rollback. See "Using Windows Device Driver
Rollback" on page 76. If Device Driver Rollback does not resolve the problem, then use
System Restore to
return your operating system to the operating state it was in before you installed the new device driver.
See "Using Microsoft
Windows System Restore" on page 78.
NOTICE:
Before performing the installation, back up all data files on your primary hard drive. For conventional
hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows, you need the following items:
• Dell™ Operating System media
• Dell Drivers and Utilities media
NOTE:
The
Dell Drivers and Utilities media
contains drivers that were installed during the assembly of the
computer. Use the
Dell Drivers and Utilities media
to load any required drivers. Depending on the region from
which you ordered your computer, or whether you requested the media, the
Dell Drivers and Utilities media
and
Operating System
media may not ship with your computer.
Reinstalling Windows XP or Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE:
The Operating System media provides options for reinstalling Windows XP. The options can overwrite
files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP
unless a Dell technical support representative instructs you to do so.
1
Save and close any open files and exit any open programs.
2
Insert the Operating System disc.
3
Click Exit if the
Install Windows
message appears.
4
Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop; then, shut down your computer and try again.