Action
Yes
No
Step 3
a
Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Go to step 4.
The problem is
solved.
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage:
Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?
Contact
The problem is
solved.
Shadow images appear on prints
Action
Yes
No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Go to step 4.
The problem is
solved.
Troubleshooting
129