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Action
Yes
No
Step 3
a
Review the tips on avoiding jams. For more information, see
.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
The problem is
solved.
Paper jam message remains after jam is cleared
Action
Yes
No
a
From the printer control panel, navigate to:
Next
>
>
Clear the jam, press OK
>
b
Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
a
Turn on jam recovery.
1
From the control panel, navigate to:
Settings
>
General Settings
>
Print Recovery
>
Jam
Recovery
2
Select
On
or
Auto
.
3
Depending on your printer model, press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact
Troubleshooting
121