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140

Solving Problems

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Finding Solutions

This section describes computer hardware and software problems, offers 
corrective actions, describes the 

Dell Diagnostics

 utility, and provides 

system messages and codes. Before you call Dell for technical assistance, 
complete the following tasks to help you resolve computer problems:

•

Read "

About Your Computer

," including "

Finding Information and 

Assistance

."

•

Read "

Safety First—For You and Your Computer

."

•

Take the problem-solving action listed in the following table for the 

component or equipment that is not working properly.

S o l v i n g   P r o b l e m s

Problem

Action

Computer power light does not stay on 

solid green

See "

Power Problems

"

Monitor power light does not turn on

See "

Monitor Problems

"

No video display on the monitor

See "

Video Problems

"

No sound

See "

Sound and Speaker Problems

"

Printer not working properly

See "

Printer Problems

"

Serial or other parallel devices not 

working properly

See "

Serial or Parallel Device Problems

"

Mouse not working properly

See "

Mouse Problems

"

Keyboard not working properly

See "

Keyboard Problems

"

Cannot read or access diskettes

See "

Diskette Drive Problems

"

Cannot boot the computer or access a 

hard drive

See "

Hard Drive Problems

"

System time resets or loses time

See "

Battery Problems

"

Expansion card errors or malfunction

See "

Expansion-Card Problems

"

Cannot communicate with the network See "

Network Problems

"

A program locks up

See "

Recover From a Program That Is 

Not Responding

"

Summary of Contents for Precision Workstation 530

Page 1: ...www dell com support dell com Dell Precision WorkStation 530 USER S GUIDE ...

Page 2: ... OptiPlex Dell OpenManage Dimension Inspiron Latitude the DELL logo DellNet and DellWare are trademarks of Dell Computer Corporation Microsoft Windows MS DOS and Windows NT are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and Xeon is a trademark of Intel Corporation IBM is a registered trademark of International Business Machines Corporation 3Com is a ...

Page 3: ...About Your Computer Finding Information and Assistance 18 Front View of Your Computer 21 Controls and Lights 23 Connecting Devices 24 Back View of Your Computer 26 Connecting Devices 26 Inside Your Computer 30 System Cables 31 System Board Components 33 Front Panel Components 36 3 Advanced Features System Settings 40 Entering System Setup 40 System Setup Screens 41 System Setup Navigation Keys 41 ...

Page 4: ...tion 48 Security Cable Slot and Padlock Ring 49 Jumper Settings 50 Password Protection 51 System Password 51 Setup Password 54 Installing and Configuring Software 58 TAPI 59 Installing a TAPI Device 59 Installing a TAPI Sound Card 60 IEEE 1394 FireWire 62 Power Management 63 Dell System Utilities 65 AutoShutdown 65 Asset Tag 65 Auto Power On 65 4 Removing and Installing Parts Computer Cover 68 Ope...

Page 5: ...er Externally Accessible Drive 88 Installing a Hard Drive 98 EIDE Device Installation Guidelines 105 SCSI Device Installation Guidelines 106 Expansion Cards 109 Installing an Expansion Card 111 Removing an Expansion Card 115 Microprocessor Airflow Shroud 117 Removing the Microprocessor Airflow Shroud 117 Installing the Microprocessor Airflow Shroud 118 Microprocessor 120 Installation Guidelines 12...

Page 6: ...lems 161 Expansion Card Problems 162 Network Problems 164 Recover From a Program That Is Not Responding 166 Restart a Computer That Is Not Responding 166 Repair a Wet Computer 166 Repair a Dropped or Damaged Computer 168 Hardware Conflicts 169 System Memory Problems 169 Microprocessor Problems 171 System Board Problems 174 Reset Corrupted BIOS Settings 175 Dell Diagnostics 177 When to Use the Dell...

Page 7: ...rs 206 Memory Resident Programs 206 Program Conflicts 206 Memory Address Conflicts 207 Interrupt Assignment Conflicts 207 BIOS Recovery Utility 208 7 Microsoft Windows XP Features Overview of Windows XP 213 Help and Support Center 213 New User Interface 215 Switching to Classic View 215 Clean Desktop Wizard 216 Taskbar Grouping 217 Notification Area Cleanup 217 Files and Settings Transfer Wizard 2...

Page 8: ...mall Office Networking 231 Network Setup Wizard 231 Internet Connection Firewall 233 8 Getting Help Help Overview 236 Technical Assistance 236 Help Tools 236 Problems With Your Order 239 Product Information 239 Returning Items for Warranty Repair or Credit 239 Before You Call 240 Dell Contact Numbers 242 9 Additional Information Regulatory Notices 258 FCC Notices U S Only 259 IC Notice Canada Only...

Page 9: ...nly 270 Información para NOM únicamente para México 271 ENERGY STAR Compliance 273 Limited Warranty and Return Policy 274 Three Year Limited Warranty U S Only 274 Three Year Limited Warranty Canada Only 277 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 281 Total Satisfaction Return Policy U S and Canada Only 283 Glossary 285 ...

Page 10: ...10 Contents ...

Page 11: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 1 Safety Information Safety First For You and Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits ...

Page 12: ...ding strap and clip it to an unpainted metal surface such as the padlock loop on the back of the chassis If a wrist grounding strap is not available ground yourself by touching an unpainted metal surface on the chassis such as the power supply before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static e...

Page 13: ...pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins Al...

Page 14: ...ically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic pa...

Page 15: ...the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always lea...

Page 16: ...ation w w w d e l l c o m s u p p o r t d e l l c o m Monitor and keyboard positioned directly in front of the user Monitor screen at or below eye level Feet flat on the floor Arms at desk level Wrists relaxed and flat ...

Page 17: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 2 About Your Computer Finding Information and Assistance Front View of Your Computer Back View of Your Computer Inside Your Computer ...

Page 18: ...Service Tag Number Product Key also called the Product ID or COA The labels located on your Dell computer The Express Service Code and Service Tag Number are unique identifiers for your Dell computer You will need the Product Key or Product ID number to complete the OS setup For more information see the Setup and Quick Reference Guide Dell Precision ResourceCD Dell Diagnostics Drivers Utilities Co...

Page 19: ...lation guide for information on reinstalling and configuring your OS User s guides for your computer and devices Depending on your operating system double click the User s Guides icon on your desktop to access the electronic documentation stored on your hard drive or click Start and select Help and Support Obtain information on the following Using your computer Configuring system settings Removing...

Page 20: ...ore a list of online links to Dell s primary vendors Dell Premier Support website Service call status Top technical issues by product Frequently asked questions by product number Customized service tags System configuration detail Go to http premiersupport dell com The Dell Premier Support website is customized for corporate government and education customers It may not be available in all regions...

Page 21: ... features on the front panel of your computer The drive door can open and fold against the side of the computer This allows fully unobstructed use of the externally accessible drives See Opening the Drive Door Fro n t Vie w of th e Co mp u te r power button power light hard drive access light externally accessible drive door front I O panel door ...

Page 22: ...o mp u t er Do o rs Op e n NOTE See System Lights and Diagnostic Lights for descriptions of light codes and operations diagnostic lights Port 2 USB connectors 2 speaker headphone jack diskette drive externally accessible drives IEEE 1394 connector power button power light hard drive access light ...

Page 23: ...puter 23 Op e ni ng t h e D ri v e Do or Controls and Lights Power button controls the computer s AC input power See the following table for power button functions on computers running Microsoft Windows or Windows NT ...

Page 24: ...configuration instructions For example you must connect most devices to a particular I O port or connector to operate properly Also external devices like a printer usually require you to load device drivers before they will work Computer Status Power Button Function Off Press and release to turn the computer on On Press and hold for more than 6 seconds to immediately turn the computer off NOTE Usi...

Page 25: ...rning off the computer to avoid possible damage to the system board Speaker Headphone Jack Used to connect computer speakers headphones or other audio output devices This jack is amplified to support headphones IEEE 1394 FireWire Connector Used to attach high speed serial multimedia devices For more information see IEEE 1394 FireWire USB Connectors Used to attach USB compliant devices such as prin...

Page 26: ...k panel follow these guidelines Check the documentation that accompanied the device for specific installation and configuration instructions Port 1 USB connectors 2 serial port 1 connector serial port 2 connector parallel port connector PS 2 mouse connector PS 2 keyboard connector network adapter AGP expansion slot network link integrity light network activity light IEEE 1394 connector cover relea...

Page 27: ...ign the serial port s designation in system setup if you add an expansion card containing a serial port using this designation If you set the computer s serial ports to Auto in system setup and add an expansion card containing a serial port configured to a specific designation the computer automatically maps assigns the integrated ports to the appropriate COM setting as necessary Before you add a ...

Page 28: ...t to operate a PS 2 mouse and a USB mouse simultaneously PS 2 Keyboard Connector Attach the PS 2 keyboard cable to the 6 pin keyboard connector on the back panel NOTE This connector is similar to the mouse connector Ensure that you correctly identify the keyboard connector before you connect the device IEEE 1394 FireWire Connector Used to attach high speed serial multimedia devices For more inform...

Page 29: ...wer Management NOTICE Do not connect a modem cable to the network adapter Voltage from telephone communications can damage the network adapter Network Connection Requirements Press one end of the UTP Ethernet cable into the network adapter on your computer until the cable snaps securely into place Connect the other end to an RJ45 jack wall plate or to an RJ45 port on a UTP concentrator or hub depe...

Page 30: ... l l c o m s u p p o r t d e l l c o m Inside Your Computer System cables System board components Front panel components The following figure shows the computer with the cover open NOTE User service access points are color coded green ...

Page 31: ...t panel power supply diskette drive bracket externally accessible drive bracket expansion card slots I O panel connectors AC power receptacle expansion card cooling fan memory riser board retention bracket if needed microprocessor airflow shroud power supply airflow vents front panel speaker system board chassis intrusion switch hard drive bracket AGP card brace interior service label cable retain...

Page 32: ...l l c o m System C abling speaker diskette drives externally accessible EIDE bootable EIDE and or LVD SCSI front panel control panel chassis intrusion switch microprocessor 0 fan microprocessor 1 fan expansion card fan power supply telephony modem expansion card ...

Page 33: ...ls the power button power light and hard drive access light The chassis intrusion switch and the chassis speaker are mounted inside the computer cover For more information on these components see the Service Manual System Board Components The following figure shows the principal connectors and components on the system board ...

Page 34: ...onnector telephony connector power 1 connector microprocessor 0 fan connector CD audio input connector standby power light suspend to RAM light chip set with heat sink system board speaker front panel audio connector primary EIDE connector power 2 connector 64 bit PCI expansion card connectors 2 VRM 1 connector microprocessor 0 with heat sink microprocessor 1 fan connector front panel IEEE 1394 co...

Page 35: ...ssor 0 with heat sink CPU_1 Microprocessor 1 with heat sink DISKETTE Diskette drive connector FAN_CCAG Expansion card fan connector FAN_P0 Microprocessor 0 fan connector FAN_P1 Microprocessor 1 fan connector FPAUDIO Front panel audio connector FRONT1394 Front panel IEEE 1394 connector IDE1 Primary EIDE connector IDE2 Secondary EIDE connector KYBD_MOUSE PS 2 keyboard and mouse connectors PANEL Fron...

Page 36: ...tem board speaker STANDBY_LED Standby power light STR_LED Suspend to RAM light TAPI MODEM Telephony TAPI connector USB_NIC Network and Port 1 USB 2 connectors VRM_0 VRM 0 connector VRM_1 VRM 1 connector S y s t e m Boa r d L a b e l s cont inued Connector or Component Label chassis intrusion switch connector system board connector chassis speaker connector front panel audio connector front panel I...

Page 37: ...al Front Panel Labels The following table lists the labels for connectors on the front panel and briefly describes the function of each Fro n t Pa n e l L a b e l s Connector Label 1394 System board IEEE 1394 connector 1394_FNT IEEE 1394 connector AUDIO System board audio connector CTRL_PNL Control panel connector DIAGLED Diagnostic lights EXT_SPKR Chassis speaker connector FNT_PNL System board co...

Page 38: ...38 Ab o u t You r C o mp u t er w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 39: ... p o r t d e l l c o m SE CT ION 3 Advanced Features System Settings Manageability Security Password Protection Jumper Settings Installing and Configuring Software TAPI IEEE 1394 FireWire Power Management Dell System Utilities ...

Page 40: ...the current configuration information such as the amount of memory or type of hard drive installed You can view the current settings at any time Dell recommends that you record the information for future reference If you have a line printer connected to the parallel port on your computer you can print the system setup screens by pressing Print Screen Before you use system setup you need to know th...

Page 41: ...ervice tag number and the version number of the BIOS Options a scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the option titles contain settings or values Those that you can change appear bright on the screen Those that you cannot change because they are set by the computer a...

Page 42: ...S y s t e m S e t up N av i g a t i o n Ke ys Key s Action Moves to the next field Moves to the previous field Cycles through the options in a field In many fields you can also type the appropriate value To access a field s pop up options menu press Enter Scrolls through help information Accesses the selected field s pop up options menu spacebar or In the selected field s pop up options menu cycle...

Page 43: ...e system does not find an operating system on the drive it attempts to boot from the next device in the list CD Drive The system attempts to boot from the CD drive If the system does not find a CD in the drive or if there is not an operating system on the CD the system attempts to boot from the next device in the list MBA The system prompts you to press Ctrl Alt b at the Dell logo screen during bo...

Page 44: ...erver Remote Wake Up Remote Wake Up provides the ability either to remotely wake a computer from a low power sleep state or to remotely start up a computer that is turned off but connected to a power source Option settings On The computer will start up when the appropriate signal is received by the network adapter WOL or modem WOR On w Boot to NIC When the network adapter or modem receives the app...

Page 45: ...SI IEEE 1394 PS 2 mouse USB Ne tw or k Op tio n Se ttin g s Network Interface Controller Boot Sequence Remote Wake Up Function Off MBA is not available Not available The computer attempts to boot from the devices specified in the Boot Sequence The computer cannot be remotely started On MBA is not available Available The computer attempts to boot from the devices specified in the Boot Sequence The ...

Page 46: ...latest remote management technology to provide asset management configuration management event alert management and security management for systems equipped with industry standard management software Software of this type is called system management instrumentation IT Assistant supports instrumentation that conforms to the following industry standards SNMP DMI CIM The instrumentation available for...

Page 47: ...n see the Dell OpenManage Client Instrumentation User s Guide available on the Dell support website See Downloading Systems Management Utilities for more information Downloading Systems Management Utilities The systems management utilities are available for download from the Dell support website See Finding Information and Assistance for more information 1 Go to http support dell com If this is yo...

Page 48: ...ress the spacebar to select an option setting Option settings Enabled When the computer cover is opened a DMI event is generated the setting changes to Detected and the following message appears at the next system start up Alert Cover was previously removed To reset the Detected setting enter system setup In the Chassis Intrusion option press the left or right arrow key to select Reset and then ch...

Page 49: ...the computer chassis and cover Security cable slot to prevent unauthorized removal of your computer loop the galvanized security cable around an immovable object insert the attached locking device into the security cable slot on the back of your computer and lock the device with the key provided To locate the computer security features see Back Panel Features and Opening the Computer Cover NOTE Be...

Page 50: ...ictable results may occur To locate this light see System Board Components or the interior service label To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated The following table lists the system board jumpers and their settings Sy ste m Boa r d Ju m p er Se ttin g s Jumper Setting Description PSWD default Password features are enabled Password f...

Page 51: ...such as data encryption programs NOTICE If you leave your computer running and unattended without having a system password assigned or if you leave your computer unlocked so that someone can disable the password by changing a jumper setting anyone can access the data stored on your hard drive System Password settings in system setup NOTE You cannot change or enter a new system password if either E...

Page 52: ...ring your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Tab or the Shift Tab combination to move to another field or press Esc at any time before completing step 5 4 Press Enter If the new system password is less than 32 characters the whole field fills with placeholders Then the option heading changes to Verify Password foll...

Page 53: ... and on the previous message is displayed each time an incorrect or incomplete system password is entered NOTE To further protect your computer from unauthorized changes you can use the Password Status system setup option in conjunction with the System Password and Setup Password options Deleting or Changing an Existing System Password 1 Enter system setup and verify that Password Status is set to...

Page 54: ...s in system setup Enabled does not allow assignment of setup passwords users must enter a setup password to make changes to system setup Not Enabled allows assignment of setup passwords password feature is enabled but no password is assigned Assigning a Setup Password 1 Enter system setup and verify that Setup Password is set to Not Enabled 2 Highlight Setup Password and press the left or right ar...

Page 55: ... or Changing an Existing Setup Password To change an existing setup password you must know the setup password 1 Enter system setup 2 If you have already assigned a setup password type it at the prompt 3 Highlight Setup Password and press the left or right arrow key to delete the existing setup password The setting changes to Not Enabled 4 If you want to assign a new setup password perform the step...

Page 56: ...hassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 8 Proceed to step 9 if you want to assign a new password NOTE Before you assign a new system and or setup password you must install the PSWD jumper plug to reenable the password feature 9 Turn off the computer and devices disconnect them from their electrical outl...

Page 57: ...Advanced Features 57 options appear as Not Enabled meaning that the password feature is enabled but that no password is assigned 16 Assign a new system and or setup password ...

Page 58: ...l a program read its documentation to learn how the program works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskette s or CD s The software installation routine assists you in transferring the appropriate program files to your computer s hard drive Ins...

Page 59: ...r the interior service label Your computer supports TAPI compliant cards using the standard TAPI connector For example you can connect your modem to the TAPI connector and then use your audio speakers and microphone as a speakerphone The microphone carries your voice into the computer and then through the TAPI system board connector to your modem card The caller s voice enters through the modem ca...

Page 60: ...the next system start up ALERT Cover was previously removed 10 Install the appropriate TSP for the TAPI device See the manufacturer s documentation and your Windows documentation for more information Installing a TAPI Sound Card You can install a TAPI compliant sound card that has a standard TAPI connector For example you can connect your modem to the TAPI sound card connector and then use the aud...

Page 61: ...able to the TAPI sound card connector To locate the TAPI connector on the sound card see the manufacturer s documentation 8 Connect the 4 pin TAPI cable to the TAPI expansion card connector To locate the TAPI connector on the expansion card see the manufacturer s documentation 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets...

Page 62: ...mcorders video tape drives video disks high resolution scanners and music systems Microsoft Windows 2000 and Windows XP support the IEEE 1394 standard ensuring that OSs drivers and applications work properly with any compliant hardware Your computer provides a standard IEEE 1394 connector on both the front and back panels See Front View of the Computer Doors Open and Back Panel Features This allow...

Page 63: ... system power Waking up from this state restarts the computer and the memory contents are restored Operation then resumes where the computer left off when it entered the hibernation state This state is not supported by Windows NT 4 0 NOTE All components installed in the computer must support this feature and have the appropriate drivers loaded to enter hibernation For more information see the manu...

Page 64: ...ds Windows 2000 and Windows XP Windows NT 4 0 Standby Press the power button Auto power on PME Move or click the PS 2 mouse Move or click the USB mouse Type on the PS 2 keyboard Type on the USB keyboard USB device activity Not supported Hibernate Press the power button Auto power on PME Not supported Shutdown Press the power button Auto power on PME Press the power button Auto power on PME ...

Page 65: ...such as Microsoft Word and Excel NOTICE The AutoShutdown utility is intended only for use in Windows NT The functions of this utility are incorporated into Windows 2000 and Windows XP To verify whether the utility is installed and running under Windows NT open the Control Panel and double click Services If the AutoShutdown service is installed and running it is listed with the status Started Asset...

Page 66: ...66 Adv a n c ed Fe a tu r es w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 67: ... p p o r t d e l l c o m SE CT ION 4 Removing and Installing Parts Computer Cover Interior Service Label Computer Memory Disk Drives and Media Expansion Cards Microprocessor Airflow Shroud Microprocessor VRM Computer Battery ...

Page 68: ... a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 If you have installed a padlock through the padlock ring on the back panel remove the padlock 3 Lay the c...

Page 69: ...sure that no tools or extra parts including screws are left inside the computer 3 Close the computer cover by pivoting the cover down toward the back of the chassis and into position Ensure that the release latch clicks into place see the following figure NOTE As you close the cover hold the release latch to the left in its open position and then slide the release latch to the right to latch the c...

Page 70: ... d e l l c o m s u p p o r t d e l l c o m C l o s i n g th e C o mp u t er C o ve r 4 Stand the computer upright 5 If you are using a padlock to secure your computer install the padlock padlock ring cover release latch security cable slot ...

Page 71: ...nstalling Parts 71 Interior Service Label A service label affixed to the inside of your computer cover provides information about working inside your computer In te r ior Se r v ic e L a b e l interior service label ...

Page 72: ...kets on the system board see System Board Memory Components To locate the memory sockets on the optional memory riser boards see Memory Riser Board Components To reach the maximum 4 GB memory total you must install the optional memory riser boards and use eight 512 MB modules that each have a maximum of 16 memory devices See Memory Module Label for the location of the label on a module that identi...

Page 73: ...alling Parts 73 M em o r y M o d u l e L a b e l S ys te m B oa rd M e m or y Co mp o n e n ts 128MB 16 ECC xxx number of memory devices in RIMM suspend to RAM STR light pair 1 socket 1 socket 4 socket 3 socket 2 pair 2 ...

Page 74: ... configurations System Board Installation When installing memory modules in the system board sockets and not using the optional memory riser boards observe the following guidelines Each memory socket on the system board must be occupied either by a RIMM or a CRIMM suspend to RAM STR light socket 4 pair 4 socket 4 socket 3 pair 3 socket 3 socket 2 pair 2 socket 2 socket 1 pair 1 socket 1 riser boar...

Page 75: ...d in system board socket 2 System board memory sockets 3 and 4 can either be empty or contain CRIMMs Sockets 3 and 4 cannot contain RIMMs with memory riser boards installed in sockets 1 and 2 See System Board Memory Components to identify the system board sockets Memory sockets on the riser boards must be upgraded in matched pairs In other words two sockets in a pair must contain modules of identi...

Page 76: ...rated PCI devices such as the network adapter SCSI controller and IEEE 1394 controller PCI and AGP expansion cards The AGP Aperture size specified in system setup At system start up the BIOS identifies the components that require address space Starting at the highest end of the 4 GB range it assigns those addresses working downward All remaining addresses are then available for use by installed co...

Page 77: ...1280 MB 512 MB 512 MB 128 MB 128 MB 1536 MB 512 MB 512 MB 256 MB 256 MB 2048 MB 512 MB 512 MB 512 MB 512 MB S am p l e C o n fi g u ra ti o n s w ith M e mo r y R i s e r B o a rd s Total Memory Riser Board A Riser Board B Socket 1 Socket 2 Socket 3 Socket 4 Socket 1 Socket 2 Socket 3 Socket 4 128 MB 64 MB CRIMM empty empty 64 MB CRIMM empty empty 256 MB 64 MB 64 MB CRIMM empty 64 MB 64 MB CRIMM e...

Page 78: ...its right side 3 Open the computer cover 4 To access system board memory sockets remove the microprocessor airflow shroud 512 MB 256 MB CRIMM empty empty 256 MB CRIMM empty empty 1024 MB 256 MB 256 MB CRIMM empty 256 MB 256 MB CRIMM empty 1280 MB 256 MB 256 MB 64 MB 64 MB 256 MB 256 MB 64 MB 64 MB 1536 MB 256 MB 256 MB 128 MB 128 MB 256 MB 256 MB 128 MB 128 MB 2048 MB 256 MB 256 MB 256 MB 256 MB 2...

Page 79: ...the System Memory option in system setup 8 If you removed the memory riser boards install the riser boards 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously remo...

Page 80: ...s turned off To locate this light see System Board Components or the interior service label NOTICE To avoid damage to the memory module press the securing clips with equal force applied at each end of the memory socket 1 Press the securing clips at each end of the memory socket outward simultaneously until the module pops out slightly from the socket see the following figure NOTE To access the sec...

Page 81: ...e socket until the securing clips snap into place at the ends of the module Inst alli ng a Memo r y Mo dule Removing Memory Riser Boards NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To lo...

Page 82: ...the system board memory sockets it may be necessary to remove the fan for microprocessor 0 For instructions on removing and installing the processor fan see the Service Manual a Press the securing clips of system board memory socket 1 outward simultaneously until riser board A pops out slightly from the socket b Lift riser board A away from the retention brackets on riser board B 4 Remove memory r...

Page 83: ...Removing and Installing Parts 83 Re m ov i n g M e mo r y R is e r B o a rd s memory riser board retention bracket memory riser board B system board memory riser board A securing clips 2 ...

Page 84: ...board B with the ridges inside memory socket 2 on the system board The memory sockets on the riser board will face away from the microprocessor s b Press riser board B straight down into socket 2 until the securing clips snap into place at the ends of the riser board 3 Install memory riser board A a Align the edges of riser board A with the retention brackets on riser board B b Align the slots on ...

Page 85: ...Removing and Installing Parts 85 Inst alli ng Memor y Riser B oards memory riser board retention bracket memory riser board B system board memory riser board A memory sockets 4 ...

Page 86: ...e Externally accessible drive bay holds up to three 5 25 inch 1 6 inch high externally accessible drives or up to two 5 25 inch 1 6 inch high externally accessible drives and one 3 5 inch 1 inch high hard drive NOTE The bottom externally accessible drive bay does not support a 3 5 inch 1 6 inch high hard drive Hard drive bay holds up to three 3 5 inch hard drives The bay can hold three 1 inch high...

Page 87: ... diskette drive 5 25 inch drive 2 1 6 inch high 3 5 inch drive 3 1 inch high 3 5 inch drive 2 1 inch high or 1 6 inch high 3 5 inch drive 1 1 6 inch high 5 25 inch drive 1 1 6 inch high 5 25 inch drive 3 1 6 inch high or 3 5 inch drive 4 1 inch high ...

Page 88: ...power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the computer on its right side 3 Open the computer cover 4 If you are replacing a drive that is already installed in the computer continue with step 5 If you ar...

Page 89: ...Removing and Installing Parts 89 Re m ov i n g a n Ext e rn a l l y Acc e ssib l e Dr i ve ...

Page 90: ... v e 7 Unpack the replacement drive and prepare it for installation NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer See the documentation that accompanied the drive to verify that the drive is configured for your computer Change any settings necessary for your configuration ...

Page 91: ...rive see the following figure NOTE If you are not replacing an existing drive and the new drive does not have bracket rails attached install the extra rail set that is located inside your computer in an empty drive bay Att aching Bracket Ra ils f o r an Externally A ccessible Drive 9 Slide the drive bracket assembly into the drive bay until both drive bracket tabs snap securely into place see the ...

Page 92: ...92 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m Inst alli ng an Externally Access ible D rive ...

Page 93: ...expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer Change any settings necessary for correct configuration 11 Connect the cables to the drive See Attaching Cables for an Externally Accessible Drive Connect a DC power cable to the power input connector on the back of the drive ...

Page 94: ...TICE To avoid possible damage you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors NOTICE To avoid possible damage ensure that drive cables are secured in the cable retainer and in the drive bay cable clips See Attaching Cables for an Externally Accessible Drive and Attaching Cables for the Diskette Drive For a diskette drive or non EIDE ...

Page 95: ...h as a CD drive connect the audio cable to the audio CD input connector on the system board Att aching Cables for an Externally Acce ssible Dr ive DC power cable drive interface cable secondary EIDE system board connector LVD SCSI system board connector cable clips 2 cable retainer ...

Page 96: ... o m Att ac h in g Ca b les fo r t h e D isk et te Dri ve 13 Ensure that all cables are firmly connected Fold cables out of the way to provide airflow for the fan and cooling vents diskette system board connector DC power cable drive interface cable cable clips 2 cable retainer ...

Page 97: ...tem setup and update your drive configuration information If you installed a diskette drive update the Diskette Drive A option to enable your new diskette drive If you installed an EIDE CD zip or tape drive set the appropriate Drive option 0 or 1 under Secondary Drives to Auto If you installed a hard drive update the drive settings under Primary Drives After you update the system settings exit sys...

Page 98: ... from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the computer on its right side 3 Open the computer cover 4...

Page 99: ...t drive and prepare it for installation NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer See the documentation that accompanied the drive to verify that the drive is configured for your computer Change any settings necessary for your configuration ...

Page 100: ...bracket rails to the replacement drive see the following figure NOTE If you are not replacing an existing drive and the new drive does not have bracket rails attached install the extra rail set that is located inside your computer in an empty drive bay Att aching Bracket Ra ils f o r a Hard Dr ive 9 Slide the drive bracket assembly into the drive bay until both drive bracket tabs snap securely int...

Page 101: ...n an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer Change any settings necessary for correct configuration 11 Connect the cables to the drive See Attaching Cables for a Hard Drive Connect a DC power cable to the power input connector on the back of the drive ...

Page 102: ...e installing See Attaching Cables for a Hard Drive NOTE To locate system board drive connectors see System Board Components or the interior service label NOTICE To avoid possible damage you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors For an EIDE hard drive connect the drive interface cable to the primary EIDE connector on the system ...

Page 103: ... les fo r a Ha rd D riv e 13 Ensure that all cables are firmly connected Fold cables out of the way to provide airflow for the fan and cooling vents DC power cable primary EIDE system board connector LVD SCSI system board connector drive interface cable ...

Page 104: ...electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 18 Enter system setup and update your drive configuration information After you update the system settings exit system setup and reboot the computer 19 Partition and logically format the drive before proceed...

Page 105: ...evice drive 1 Refer to the documentation in your drive upgrade kit for information on setting devices to the Cable Select jumper position General Guidelines With the two EIDE interface connectors on the system board your computer can support up to four EIDE drives The primary EIDE system board connector should be cabled to EIDE hard drives The secondary EIDE connector should be cabled to EIDE CD D...

Page 106: ...es how to configure and install SCSI devices in your computer To install a SCSI device you can use one or both of the following SCSI controllers The SCSI connector on the system board To locate the SCSI system board connector see System Board Components or the interior service label NOTE The system board SCSI controller will support hard drives only Do not connect CD or DVD drives tape drives DAT ...

Page 107: ... for the two devices at opposite ends of the SCSI chain and disabled for all devices in between Dell recommends that you use terminated cables and that you disable termination on all devices See the documentation provided with any optional SCSI device you purchase for information on disabling termination on the device General Guidelines Follow these general guidelines when installing SCSI devices ...

Page 108: ...any EIDE devices on the second EIDE channel such as a CD or tape drive Secondary Drive 0 and or Secondary Drive 1 should be set to Auto You may need to use programs other than those provided with the operating system to partition and format SCSI hard drives Refer to the documentation that came with your SCSI software drivers for information on installing the appropriate drivers and preparing your ...

Page 109: ... Up to three 32 bit 33 MHz PCI cards Up to two 64 bit 66 MHz PCI expansion cards One 32 bit AGP card The expansion slot supports AGP 4x or 2x Pro110 modes operating at 1 5 V See Expansion Card Types for examples of these cards NOTE To meet PC99 Workstation requirements your Dell computer does not support ISA expansion cards This is an industry standard for ease of use ...

Page 110: ...and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m E x p an s i o n C a rd Ty p es NOTE The AGP expansion slot only supports 1 5 V cards 32 bit PCI card 64 bit PCI card AGP 4x card AGP 4x Pro card ...

Page 111: ... to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the compute...

Page 112: ...expansion card that is already installed in the computer remove the expansion card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 7 Prepare the new expansion card for installation See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise custom...

Page 113: ...fy that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 8 Insert the expansion card into the expansion card connector If the expansion card is full length insert the end of the card into the expansion card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into...

Page 114: ...d See the documentation for the card for information about the card s cable connections NOTICE Do not route expansion card cables over or behind the expansion cards Cables routed over the expansion cards can prevent the computer cover from closing properly or cause damage to the equipment Cables routed toward the rear of the expansion cards can prevent proper airflow from the expansion card coolin...

Page 115: ...llowing steps a Enter system setup select Integrated Devices and change the setting for Network Interface Card to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the computer back panel see Back Panel Features Removing an Expansion Card CAUTION Before you perform this procedure see Safety First For You and Y...

Page 116: ...retention arm and press it into place securing the expansion card s in the chassis 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 12 If you removed a ...

Page 117: ...outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the computer on its right side 3 Open the computer cover 4 Remove the airflow s...

Page 118: ... Airflow Shroud 1 Install the airflow shroud Insert the bottom anchor tabs of the shroud into the chassis anchor slots Press the shroud toward the chassis until the top anchor tabs on the shroud snap securely into place See Removing the Microprocessor Airflow Shroud 2 Close the computer cover 3 Stand the computer upright airflow shroud bottom anchor tabs 2 top anchor tabs 2 ...

Page 119: ... Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed ...

Page 120: ...r operations the two processors and the two VRMs must be identical If the processors do not match you receive a system message the diagnostic lights indicate an error and the computer may not startup If the VRMs do not match the diagnostic lights will indicate an error If installing a Dell processor upgrade kit for either single or dual processors remove and discard the original VRM s Then install...

Page 121: ...icroprocessor heat sink a For each of the metal clips that secure the heat sink to the microprocessor press down on the clip s latch to release it from the heat sink retention base Then lift the clip away from the heat sink see the following figure b Lift the heat sink away from the microprocessor NOTE If you are upgrading your microprocessor keep your original microprocessor heat sink and securin...

Page 122: ... its connector Your microprocessor uses a ZIF socket with a lever type handle that secures or releases the microprocessor To remove the microprocessor pull the socket lever up until the microprocessor is released Then remove the microprocessor from the socket see the following figure securing clip latch heat sink retention base microprocessor socket securing clip latch ...

Page 123: ...socket b Align pin 1 of the new microprocessor with pin 1 of the socket NOTE Pin 1 of the microprocessor is indicated by a small triangle in one corner of the microprocessor Pin 1 of the socket is indicated by a small triangle in one corner of the socket See Installing the Microprocessor NOTICE The microprocessor pins are delicate To avoid damage ensure that the microprocessor aligns properly with...

Page 124: ...rocessor heat sink NOTICE If you are not installing a microprocessor upgrade kit from Dell reuse the original heat sink and securing clips when replacing the microprocessor a Remove the film covering the thermal grease on the bottom of the heat sink b Lower the heat sink to the microprocessor so that the heat sink fits in the heat sink retention base microprocessor pin 1 indicator socket pin 1 ind...

Page 125: ...tand the computer upright 9 Reconnect the computer and devices to their electrical outlets and turn them on NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed 10 Enter system setup and confirm that the top line in the System Data area correctly identifies the new microprocessor Also confirm th...

Page 126: ...d Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Remove the airflow shroud 2 Press the securin...

Page 127: ...open see Removing a VRM 2 Align the slots on the bottom of the module with the ridges inside the socket 3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module 4 Install the airflow shroud 5 Close the computer cover 6 Stand the computer upright 7 Reconnect the computer and devices to their electrical outlets and turn them on VRM VRM conne...

Page 128: ...nstalling Parts w w w d e l l c o m s u p p o r t d e l l c o m NOTE If enabled the Chassis Intrusion option will cause the following message to be displayed at the next system start up ALERT Cover was previously removed ...

Page 129: ...ufacturer s instructions CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System ...

Page 130: ...ttery Otherwise you may damage the system board Pry the battery out of its socket with your fingers or with a blunt nonconductive object such as a plastic screwdriver 6 Install the new battery Orient the battery with the side labeled facing up see the following figure Then insert the battery into the socket and snap it into place Inst alli ng t h e C omputer Bat ter y 7 Close the computer cover 8 ...

Page 131: ...m setup and enter the current time and date Then exit system setup and save the information 11 Turn off your computer and disconnect it from its electrical outlet Leave the computer off for at least 10 minutes 12 Reconnect the computer to its electrical outlet and turn it on 13 Enter system setup and check the date and time 14 If the time and date are still incorrect contact Dell for technical ass...

Page 132: ...132 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 133: ...c o m s u p p o r t d e l l c o m SE CT ION 5 Technical Specifications Microprocessor Memory System information Video Audio Expansion bus Drives Ports Key combinations Controls and lights Power Physical Environmental ...

Page 134: ... eight with optional memory riser boards RIMM capacities 64 128 256 and 512 MB Standard RAM 128 MB minimum Maximum RAM 2 GB on the system board 4 GB with optional memory riser boards BIOS address F000 0000h F000 FFFFh System Information Chip set Intel 860 PCI AGP Data bus width 64 bits Address bus width 32 bits DMA channels eight IRQs 15 SCSI controller integrated Adaptec AIC 7892 Ultra 160m LVD N...

Page 135: ...ector data width maximum 32 64 bits PCI expansion card connector size 32 bit 33 MHz connector 120 pins 64 bit 66 MHz connector 184 pins AGP expansion card connectors one AGP expansion card connector data width maximum 32 bits AGP expansion card connector size 172 pins AGP bus protocols 4x 2x Pro110 modes at 1 5 V Drives Externally accessible bays Up to two 5 25 inch 1 6 inch high externally access...

Page 136: ...crophone jack IEEE 1394 two 6 pin receptacle connectors one on front panel one on back panel Internally accessible SCSI drive 68 pin connector Primary EIDE drive 40 pin connector Secondary EIDE drive 40 pin connector Diskette drive 34 pin connector CD drive audio interface 4 pin connector Fans three 3 pin connectors TAPI 4 pin connector Key Combinations Ctrl Alt Del restart reboot the computer F2 ...

Page 137: ...hts on integrated network adapter green light for 10 Mb operation orange light for 100 Mb operation Diagnostic code lights four dual color yellow and green lights located on front panel Power DC power supply Wattage 460 W Heat dissipation 1000 BTU hr fully loaded computer without monitor Voltage 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz auto switching Backup battery 3 V CR2032 coin cell Physical ...

Page 138: ...ncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 16 to 3048 m 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft ...

Page 139: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 6 Solving Problems Finding Solutions Dell Diagnostics Messages and Codes Software Problems ...

Page 140: ...ction Computer power light does not stay on solid green See Power Problems Monitor power light does not turn on See Monitor Problems No video display on the monitor See Video Problems No sound See Sound and Speaker Problems Printer not working properly See Printer Problems Serial or other parallel devices not working properly See Serial or Parallel Device Problems Mouse not working properly See Mo...

Page 141: ...ee Microprocessor Problems System board malfunctions See System Board Problems System board is damaged See Reset Corrupted BIOS Settings An error message See Messages and Codes A series of beeps on system startup See Messages and Codes Po w er Lig h t C od e s Power Light Cause Solid green Power is on and the computer is operating normally Blinking green The computer is in the sleep state Microsof...

Page 142: ... same circuit or operating in close proximity to the computer can cause interference Test the power cable swap the power cables between the computer and the monitor to see whether the problem symptoms change If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer and devices disconnect them from t...

Page 143: ...trical outlet to ensure that the monitor turns on Do not connect it to a power protection device UPS power strip or extension cord Ensure that the monitor power cable is firmly connected verifying that the power cable is adequately connected at the monitor and to the electrical outlet Test the electrical outlet ensure that the electrical outlet is working by testing it with a different device such...

Page 144: ...ics Checklist as you perform the following steps 1 Turn off the computer wait 30 seconds and then turn the computer back on 2 Allow 1 minute for the computer to initialize its components and then adjust the monitor s brightness and contrast controls Is the monitor readable Yes The problem is resolved No Go to step 3 3 Turn off nearby fans lights lamps or other electrical devices Is the monitor rea...

Page 145: ...r user s guide Check the monitor power light Listen for system beep codes that may indicate a display problem Connect the monitor power cable directly to an electrical outlet to verify that the monitor turns on Do not connect it to a power protection device UPS power strip or extension cord If the monitor display is blank the computer may be in suspended or hibernate state Push and release the pow...

Page 146: ...I expansion card If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Perform the procedure in Monitor Problems Is the computer working properly Yes The problem is resolved No Go to the next question Do you have another computer that is working properly Yes Go to step 2 No Go to step 6 2 Turn off the original comput...

Page 147: ...al assistance No Go to step 8 8 Run video diagnostics from the Dell Diagnostics menu Did any of the tests fail Yes The video controller on the system board may be defective Contact Dell for technical assistance No Contact Dell for technical assistance Sound and Speaker Problems Basic Checks Check the diagnostic lights to see if the specific problem is identified If using external speakers Ensure t...

Page 148: ...e If you are trying to listen to an audio CD try different CDs Reinstall the audio driver for your operating system Check for interference electrical appliances on the same circuit or operating in close proximity to the computer can cause interference If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off nea...

Page 149: ...for bent or broken pins Check for damaged or frayed cables If the cable is not damaged ensure that it is firmly connected to the computer Test the electrical outlet ensure that the electrical outlet is working by testing it with a different device such as a lamp Ensure that the printer is turned on Check for interference electrical appliances on the same circuit or operating in close proximity to ...

Page 150: ... to perform incorrectly or not at all the source of the problem can be any of the following A faulty connection between the port and the device Incorrect settings for system setup options Incorrect settings in the operating system s configuration files A faulty cable between the port and the device A faulty device Faulty port logic on the system board If the problem is with a serial port conflicti...

Page 151: ...Port options See the device s documentation for additional information on port settings and configuration requirements Is the device working properly Yes The problem is resolved No Go to step 2 2 Run the Serial Ports device group and or the Parallel Ports device group in the Dell Diagnostics These device groups check the basic functions of the system board s I O port logic If a printer is connecte...

Page 152: ...cks Check the diagnostic lights to see if the specific problem is identified Disconnect the cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables Ensure that the cable is firmly connected to the computer If you are using a USB mouse ensure that you connect to one of the Port 1 USB connectors on the computer back panel see Back Panel Featur...

Page 153: ...No Go to the next question Do you have another mouse that is working properly Yes Turn off the computer wait 10 to 20 seconds and disconnect the mouse Then go to step 6 No Contact Dell for technical assistance 4 Turn off the original computer wait 10 to 20 seconds and disconnect the mouse 5 Turn off your other computer wait 10 to 20 seconds and disconnect its mouse Connect the mouse from the origi...

Page 154: ... Enhanced XT AT or PC AT The switch settings are usually on the bottom of the keyboard sometimes behind a panel Refer to the documentation that came with the keyboard for more information Check for interference Keyboard extension cables can cause problems Restart the computer If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the follo...

Page 155: ...rom the original computer and then turn the computer on Is the keyboard working properly Yes There is a problem with the original computer Contact Dell for technical assistance No The keyboard may be defective Contact Dell for technical assistance 6 Connect a different keyboard to the computer and then turn the computer on Is the keyboard working properly Yes The original keyboard is defective The...

Page 156: ... open My Computer from the desktop and double click the diskette drive icon Check the settings in system setup Clean the drive using a commercially available cleaning kit NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads rendering the drive inoperable If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as y...

Page 157: ...chnical assistance Does the computer display a drive error message Yes See System Messages for an explanation of the message and then go to step 9 No The problem is resolved 9 Insert a bootable diskette into the diskette drive and reboot the computer Does the drive boot the operating system Yes The problem is probably resolved If you continue to experience trouble contact Dell for technical assist...

Page 158: ...till exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify tha...

Page 159: ...ll Diagnostics For an IDE or EIDE hard drive run the IDE Devices device group For a SCSI hard drive run the SCSI Devices device group Did any of the diagnostics tests fail Yes Go to the next question No Go to step 4 Did any of the diagnostics tests indicate a faulty drive Yes The hard drive may be faulty Contact Dell for technical assistance No Go to the next question Did any of the diagnostics te...

Page 160: ...er 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on Does the hard drive activity light blink during the boot routine Yes Go to the next question No The system board may be faulty Contact Dell for technical assistance Does the computer display a drive error message Yes See System Messages for an explanation of the message If you cannot...

Page 161: ...efore removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the computer on its right side 3 Open the computer cover 4 Reseat the battery in its so...

Page 162: ...e Diagnostics Checklist as you perform the following steps CAUTION Before you perform this procedure see Safety First For You and Your Computer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned of...

Page 163: ...s to their electrical outlets and turn them on Is the computer working properly Yes The problem is resolved No You may have a faulty expansion card Go to step 10 10 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 11 Lay the computer on its right side 12 Open the computer cover 13 Remove all expansion cards installed in the computer except t...

Page 164: ...o Repeat step 18 and step 21 with a different expansion card Go to step 22 22 If you have reinstalled all the expansion cards and the problem is not resolved contact Dell for technical assistance Network Problems Basic Checks Check the network activity lights to see if the computer is communicating with the network If you are using a modem and a network adapter ensure that the modem cable is not c...

Page 165: ...If you are using a network expansion card go to step 2 If you are using the integrated network adapter skip to step 3 2 Perform the procedure in Expansion Card Problems Is the computer operating properly Yes The problem is resolved No Go to step 4 3 Run the Network Adapter Diagnostics from the Dell Diagnostics menu Did any of the tests fail Yes Contact Dell for technical assistance No Go to step 4...

Page 166: ... off the computer Did the computer turn off Yes Skip to step 3 No Go to step 2 2 Disconnect the AC power cable from the computer wait 10 to 20 seconds and reconnect the AC power cable 3 Press the power button to turn on the computer NOTICE If your computer is not responding turning off power or unplugging the power cord should be done only as a last resort Doing so can cause problems with system s...

Page 167: ...ry for at least 24 hours Ensure that it is thoroughly dry before you proceed 5 Remove all expansion cards installed in the computer except the video card NOTE If your primary hard drive is connected to a drive controller card and not one of the system board EIDE connectors leave the drive controller card installed in the computer 6 Close the computer cover 7 Stand the computer upright 8 Reconnect ...

Page 168: ... light on the system board has turned off To locate this light see System Board Components or the interior service label Fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Lay the computer on its right side 3 Open the computer cover 4 Check all the expansion card connect...

Page 169: ...e pointer hangs and will not move or moves in a stuttering fashion Messages stating that the computer is not operating at maximum performance While running Microsoft Windows the computer switches to Safe Mode Errors and crashes of applications for no apparent reason Nothing displays on the video monitor To resolve hardware conflicts Ensure that the conflict is not a software problem Remove any new...

Page 170: ...n matched pairs Ensure that the modules installed in system board or memory riser board socket pairs are identical To identify system board socket pairs see System Board Memory Components To identify memory riser board socket pairs see Memory Riser Board Components If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps ...

Page 171: ...tem board or riser board sockets 8 If you removed the memory riser boards install the riser boards 9 Close the computer cover 10 Stand the computer upright 11 Reconnect the computer and devices to their electrical outlets and turn them on Does the RAM count displayed correctly match the actual amount of memory installed in the computer Yes The memory module s were defective The problem is resolved...

Page 172: ...identical The computer may not start or function properly if two VRMs are installed that are not identical If a system message indicated a problem with one or both of the microprocessors the processor s may need to be replaced If a system message indicated a problem with one or both of the VRMs the VRM s may need to be replaced Run the System Board Devices and Processor Cache test groups in the De...

Page 173: ...es Go to step 2 No Go to step 3 2 Enter system setup and ensure that values for Processor 0 and Processor 1 under the CPU Information option are identical Are the two microprocessors identical Yes Go to step 3 No You must replace one or both of the microprocessors to make them identical Contact Dell for technical assistance 3 Turn off the computer and devices disconnect them from their electrical ...

Page 174: ...omputer NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components or the interior service label 1 Reboot the computer and run the System Board Devices ...

Page 175: ...ed No Go to step 12 12 Perform the procedure in Reset Corrupted BIOS Settings Is the computer working properly Yes The problem is resolved No Contact Dell for technical assistance Reset Corrupted BIOS Settings If the computer cannot boot and you have exhausted all other troubleshooting options perform the following steps CAUTION Before you perform this procedure see Safety First For You and Your C...

Page 176: ...r you can use the PSWD jumper However ensure that you install the PSWD jumper back on the PSWD pins before you turn on the computer 5 Close the computer cover 6 Stand the computer upright 7 Reconnect the computer and devices to their electrical outlets and turn them on 8 Enter system setup and change the configuration information appropriate for your computer After you change the system settings e...

Page 177: ...you will need when talking to Dell s service and support personnel NOTICE Only use the Dell Diagnostics to test your Dell computer Using this program with other computers may cause incorrect computer responses or result in error messages Also only use the Dell Diagnostics that came with your computer or an updated version of the program for your computer Do not use Dell Diagnostics from another mo...

Page 178: ...n WorkStations ResourceCD User s Guide located on the Dell ResourceCD See Finding Information and Assistance for more information 1 Insert the Dell Precision ResourceCD into the CD drive Microsoft Windows automatically runs the ResourceCD and the main menu appears NOTE If this is the first time you have used the ResourceCD an installation utility automatically runs and then the main menu appears 2...

Page 179: ...data or the entire hard drive Helps you reinstall Windows NT Workstation on your computer Use this option if your computer has become unusable or if you require a clean installation of this OS To complete the reinstallation you will need your Windows NT CD your service pack CD and your Windows NT Product Key also called the Product ID or COA For more information refer to the Windows NT installatio...

Page 180: ...led in your computer and then runs diagnostic tests on the video controller you select NOTE To find out what video adapter you have click the Start button click Settings click Control Panel and double click the Display icon In the Display Properties window click the Settings tab For Windows the video adapter is listed For Windows NT click Display Type to list the video adapter After a diagnostic t...

Page 181: ...nd additional information on the Dell Diagnostics Program Options Allows you to change the settings of the Dell Diagnostics Exit to MS DOS Exits to the MS DOS prompt 8 Select the type of tests to perform To perform a quick check of your computer or a specific device select Quick Tests from the Test All Devices or Test One Device option Quick Tests runs only the tests that run fast and do not requi...

Page 182: ...ou select Advanced Testing from the Diagnostics Menu the following screen appears Ad v an c e d Te sti n g S c re e n NOTE The groups and devices listed in your screen can vary somewhat based on the components installed in your computer Information in the Advanced Testing screen is presented as follows Device Groups lists the diagnostic test groups in the order they will run if you select All from...

Page 183: ... title NOTE The options displayed on your screen should reflect the hardware configuration of your computer Advanced Testing Help Menu The Help options and a description of their functions are presented in the following table A d va n c ed Te s ti n g H el p C a t eg o rie s Help Option Description Menu Describes the Advanced Testing screen the Device Groups and the diagnostic menus and commands a...

Page 184: ...ng problems indicated by the message The system messages are listed alphabetically CAUTION Before servicing any components inside your computer see Safety First For You and Your Computer The messages can help you determine what to do to resolve a problem If a problem resolution requires you to open the computer cover refer to Removing and Installing Parts for procedures you must complete before pe...

Page 185: ...ed Enter system setup and reset the Chassis Intrusion option Alert CPU 0 failed Build In Self Test BIST The microprocessor 0 is faulty or improperly seated See Microprocessor Problems Alert CPU 1 failed Build In Self Test BIST The microprocessor 1 is faulty or improperly seated See Microprocessor Problems Alert CPU 0 fan not detected The microprocessor 0 cooling fan is not installed has failed or ...

Page 186: ...t the checkpoint code nnnn to the support technician Alert Previous fan failure One of the fans caused an error the last time you used the computer Ensure that nothing is blocking the chassis airflow vents on the back of the computer and that all fans inside the computer are working properly Alert Previous processor thermal failure One or both of the microprocessors overheated the last time you us...

Page 187: ...ne processor Two processors with different steppings are installed See Microprocessor Problems Alert Processor Type Mismatch Install like processors or one processor System Halted Two processors with different types are installed See Microprocessor Problems Alert System battery voltage is low System battery is providing inadequate voltage See Battery Problems Alert Unable to initialize all install...

Page 188: ...e See your operating system documentation for more information If you are using a different operating system run the appropriate utility to check the file structure of the diskette or hard drive See your operating system documentation Decreasing available memory One or more memory modules may be faulty or improperly seated See System Memory Problems Diskette drive 0 seek failure A cable may be loo...

Page 189: ...iguration information does not match the hardware configuration Enter system setup and correct the system configuration information Keyboard controller failure Keyboard failure Keyboard stuck key failure A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty See Keyboard Problems Memory address line failure at address read value expecting value One or more mem...

Page 190: ...necessary correct the information No boot sector on hard drive The system configuration information in system setup may be incorrect or the operating system may be corrupted Enter system setup check the system configuration information for the hard drive and if necessary correct the information If the message persists reinstall your operating system See the documentation that came with your operat...

Page 191: ...unable to locate a sector on the diskette or hard drive See Diskette Drive Problems and Hard Drive Problems Seek error The operating system is unable to find a specific track on the diskette or hard drive If the error is on the diskette drive try a different diskette in the drive Shutdown failure A chip on the system board might be malfunctioning Run the System Board Devices tests in the Dell Diag...

Page 192: ...very Utility for information on restoring the BIOS WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Computer Corporation POST has queried the EIDE drive for status information The dr...

Page 193: ...dentified or used See System Memory Problems 3 1 1 Slave DMA register failure Run the System Board Devices tests in the Dell Diagnostics if possible 3 1 2 Master DMA register failure Run the System Board Devices tests in the Dell Diagnostics if possible 3 1 3 Master interrupt mask register failure Contact Dell for technical assistance 3 1 4 Slave interrupt mask register failure Contact Dell for te...

Page 194: ...ideo ROM failure Run the VESA VGA Interface tests in the Dell Diagnostics 4 2 1 Timer tick failure Contact Dell for technical assistance 4 2 2 Shutdown failure Contact Dell for technical assistance 4 2 3 Gate A20 failure Contact Dell for technical assistance 4 2 4 Unexpected interrupt in protected mode Contact Dell for technical assistance 4 3 1 Memory failure above address 0FFFFh Run the System M...

Page 195: ...ion requires you to open the computer cover refer to Removing and Installing Parts for procedures you must complete before performing the suggested resolution If the problem persists after you perform the suggested resolution contact Dell for technical assistance System Lights The following table lists the codes for the system lights gives probable causes and suggests corrective actions S ys te m ...

Page 196: ...ee if the specific problem is identified Also see System Board Problems Solid green and a beep code during POST N A A problem was detected while the BIOS was executing See System Beep Codes for instructions on diagnosing the beep code Also check the diagnostic lights to see if the specific problem is identified Solid green power light and no beep code and no video during POST N A The monitor or th...

Page 197: ...lights gives probable causes and suggests corrective actions The lights are labeled to help you match the pattern on your computer with one shown in the tables Diagnostic Light Codes Before POST Diagnostic Light Codes During POST Preboot Diagnostic Codes The following table lists the codes for the diagnostic lights that occur before the computer begins the POST Diagnost ic Light Codes Befo re POST...

Page 198: ... assistance Computer is in a reduced power or sleep state Use one of the appropriate methods to wake up the computer See Power Management If the problem is still not resolved contact Dell for technical assistance BIOS is not executing Perform the procedure in Reset Corrupted BIOS Settings Possible power supply or power cord failure Perform the procedure in Power Problems Possible system board fail...

Page 199: ...rocessor Problems Possible VRM 0 and VRM 1 failure Perform the procedure in Microprocessor Problems Possible memory riser board A failure Perform the procedure in System Memory Problems Possible memory riser board B failure Perform the procedure in System Memory Problems Possible memory riser board A and riser board B failure Perform the procedure in System Memory Problems Diagnost ic Light Codes ...

Page 200: ...ure in System Memory Problems Possible expansion card failure or conflict Perform the procedure in Expansion Card Problems and see Hardware Conflicts Possible video card failure Reseat the video card and restart the computer to retest For instructions on removing and installing an expansion card see Removing an Expansion Card If the problem is not resolved perform the procedure in Expansion Card P...

Page 201: ...al assistance Possible system board resource and or hardware failure Perform the procedure in System Board Problems and see Hardware Conflicts Possible system board resource and or hardware failure Perform the procedure in System Board Problems and see Hardware Conflicts Possible expansion card failure or conflict Perform the procedure in System Board Problems and see Hardware Conflicts Possible s...

Page 202: ...S NM P P l a tf or m Eve n t Tra p s Description Code BIOS boot failure 02 03 23 6f 00 Fan failure 02 03 04 06 01 Chassis intrusion 02 03 05 6f 00 Temperature failure 02 03 01 06 01 Invalid password 02 03 06 6f 01 Voltage failure 02 03 02 06 01 PC presence 02 03 25 6f 00 ...

Page 203: ...ting information on a particular application program see the documentation that accompanied the software or consult the support service for the software vendor If your computer is behaving erratically back up your files immediately If your computer has a tape drive installed see the documentation that came with the tape backup software for instructions on performing a backup operation Otherwise se...

Page 204: ...m to check the software installation diskettes or CDs before using them After you have checked the software installation diskettes or CDs with a virus scanning application program you should disable the virus scanning application program before installing the software You should also disable any other application programs that are hidden or operate in the background Verify that the program s devic...

Page 205: ...older applications cannot use multiple processors If you have verified that your applications will support multiple processors but the problem still exists perform the procedures in Microprocessor Problems Input Errors If a specific key or set of keys is pressed at the wrong time a program may give you unexpected results See the documentation that came with your application program to ensure that ...

Page 206: ...resident in system memory and thus always be available for use Because they remain in the computer s memory memory conflicts and errors can result when other programs require use of all or part of the memory already occupied by these TSR programs Typically your operating system s startup files or folder contain commands to start TSR programs when you turn on your computer If you suspect that one o...

Page 207: ...errupt Assignment Conflicts Problems can arise if two devices attempt to use the same IRQ To avoid this type of conflict check the documentation for the default IRQ setting for each installed expansion card Then consult the following table to configure the card for one of the available IRQs NOTE The following table lists default IRQ settings In computers with Plug and Play capabilities you can mod...

Page 208: ...ite NOTE After you download the BIOS update utility generate the BIOS recovery utility To generate the recovery utility you can use any functioning computer You do not have to use a computer of the same type or model as the malfunctioning computer a Go to http support dell com If this is your first time to use this website complete the one time registration b Click Downloads for Your Dell c Enter ...

Page 209: ...oaded the utility 6 Type the command xxxxx writehdrfile where xxxxx is the name of the BIOS update executable file on the diskette and press Enter This generates a file with an hdr extension and a message appears indicating that the hdr file has been written 7 Copy the hdr file to a blank formatted diskette NOTE This diskette does not have to be bootable All operations for the recovery utility are...

Page 210: ...210 So lv ing Pr o ble m s w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 211: ...TIAL PRELIMINARY 10 25 01 DELL CONFIDENTIAL PRELIMINARY 10 25 01 w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 7 Microsoft Windows XP Features Overview of Windows XP New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall ...

Page 212: ... r t d e l l c o m FILE LOCATION FILE LOCATION FILE LOCATION FILE LOCATION S SYSTEMS Tesla Ug A02 1xpfeat fm DELL CONFIDENTIAL PRELIMINARY 10 25 01 DELL CONFIDENTIAL PRELIMINARY 10 25 01 DELL CONFIDENTIAL PRELIMINARY 10 25 01 DELL CONFIDENTIAL PRELIMINARY 10 25 01 ...

Page 213: ...interface Files and Settings Transfer Wizard Application program compatibility enhancements System Restore Fast User Switching Expanded home and small office networking functions A personal firewall for always on Internet connections Home and small office features Help and Support Center The Help and Support Center introduced with Microsoft Windows Millennium Edition Me replaces Windows Help from ...

Page 214: ...Start then click Help and Support From the home page you can conduct a search or select categories of information leading to task and information topics covering the use of your computer Click User and System Guides for information on using your Dell computer including installed hardware devices and software ...

Page 215: ...e computer and finding information and assistance The Dell Solution Center icon opens a portal to services and application programs installed on your Dell computer Switching to Classic View If you wish you may change the appearance of the Start menu desktop and windows or Control Panel layout to that of earlier Windows operating systems These classic view options are independent of each other You ...

Page 216: ...sktop Cleanup Wizard first opens a dialog box informing you that there are unused icons on the desktop and asking whether you want to run the wizard If you elect to run the wizard it places unused desktop icons in the folder C Desktop Icons The default for the Desktop Cleanup Wizard is on To turn the wizard off 1 Right click anywhere on the main desktop screen and click Properties 2 Select the Des...

Page 217: ... taskbar Windows XP consolidates all the Internet Explorer buttons into a single button When clicked that button expands to a menu of the six Internet Explorer active sessions Notification Area Cleanup Over time software icons tend to proliferate in the notification area the area in the bottom right corner of the Windows desktop Windows XP detects when icons in the notification area are not being ...

Page 218: ...218 Ad v a n c ed Fe a tu r es w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 219: ...e new Windows XP computer You transfer the data to the new computer over a network or direct serial connection or store it on a removable medium such as a floppy disk Zip disk or writable CD To use the Files and Settings Transfer Wizard 1 On the new Windows XP computer click Start point to All Programs Accessories System Tools and click Files and Settings Transfer Wizard 2 On the Files and Setting...

Page 220: ...220 Ad v a n c ed Fe a tu r es w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 221: ... operating systems with Windows application programs that when installed replace current versions of certain Windows files with older versions This situation can cause problems with the newer application programs which rely on the replaced files To eliminate this problem and improve operating system stability Windows XP manages multiple versions of files and invokes the correct version required by...

Page 222: ...some games select display settings for the program 6 Click Next 7 To test the compatibility settings for the program click Next After you have determined whether the program is running correctly return to the Program Compatibility Wizard window 8 Select Yes if the program ran correctly No try different compatibility settings or No I am finished trying compatibility settings and click Next 9 Select...

Page 223: ...work mail or browsing history and favorites NOTE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files In the event the original data on the hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard drive malfunction backup files are required to recover lost or damaged data Using System Rest...

Page 224: ...e feature creates a restore point before the actual installation of the update begins Restore operation The restore operation itself also creates a restore point for undo purposes Microsoft Backup Utility recovery Before Microsoft Backup Utility only available in Windows XP Professional performs a backup recovery System Restore creates a restore point Unsigned driver installation The INF installer...

Page 225: ... is unsuccessful then use System Restore To return your computer to a previous stable condition perform the following steps 1 Click Start point to All Programs Accessories System Tools and then click System Restore 2 Select Restore my computer to an earlier time and click Next The Select a Restore Point screen appears The calendar on the left indicates in bold the dates on which restore points wer...

Page 226: ...ously installed version When you install a new device driver that causes system instability use Driver Rollback to reinstall the previous drivers In the event that Driver Rollback cannot reinstall your previous driver you can use System Restore to return your operating system to its state before the new device driver installation To use Driver Rollback perform the following steps 1 Click Start and...

Page 227: ...omplished without the delay of each individual user logging off the computer During setup the computer administrator creates all the accounts that will be used on the computer For information on types of accounts and adding new accounts see How to Add Users When the computer starts the main user Welcome screen appears with all of the user names From this screen you select an account and log in to ...

Page 228: ...t User Switching Considerations when using Fast User Switching include Some older Windows games may not operate with a fast user switch Multimedia games may shut down on a fast user switch DVD software shuts down and requires a restart when the user comes back Computers with low memory configurations can experience problems The computer uses memory to keep the first user s programs running in the ...

Page 229: ...during the initial setup All user accounts created during setup have administrator rights After initial operating system setup the computer administrator or a user with administrator rights can create additional user accounts To add users perform the following steps 1 Click the Start button and click Control Panel 2 In the Control Panel window click User Accounts 3 In the User Accounts window unde...

Page 230: ... e l l c o m s u p p o r t d e l l c o m A limited account user can change only a few settings such as their own password 6 Click Create Account After the accounts are created each shows up on the Fast User Switching Welcome screen ...

Page 231: ...documentation and support for setting up a home or small office network The new wizard automatically enables the personal firewall discussed later in this section see Internet Connection Firewall To use the wizard perform the following steps 1 Click Start point to All Programs Accessories Communications and click Network Setup Wizard 2 When the welcome screen appears click Next 3 Click checklist f...

Page 232: ...232 Ad v a n c ed Fe a tu r es w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 233: ...d when you run the Network Setup Wizard When the firewall is enabled for a network connection its icon appears with a red background in the Network Connections portion of the Control Panel The Internet Connection Firewall can be applied to each Internet connection on the computer The firewall also provides basic logging capabilities Not all events that appear in the log are hacker attacks Many dif...

Page 234: ...234 Ad v a n c ed Fe a tu r es w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 235: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 7 Getting Help Help Overview Dell Contact Numbers ...

Page 236: ...on see World Wide Web 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions N...

Page 237: ...formation to access help tools and information Dell can be accessed electronically using the following addresses World Wide Web http www dell com http www dell com ap for Asian Pacific countries only http www euro dell com for Europe only http www dell com la for Latin American countries Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your ...

Page 238: ...nds of technical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax number you designate For the TechFax telephone number to call see Dell Contact Numbers Automated Order Status System You can call this automated service to check on the status of any Dell products that you have ordered A record...

Page 239: ...ber and write it clearly and prominently on the outside of the box For the telephone number to call see Dell Contact Numbers 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with the item s bei...

Page 240: ...cklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure that the system documentation is available CAUTION Before servicing any comp...

Page 241: ...__________________________________ ________________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ___________________________________...

Page 242: ...e City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Car...

Page 243: ...enang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400...

Page 244: ...unts East toll free 800 858 2020 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts HK toll free 800 964108 Large Corporate Accounts GCP HK toll free 800 907308 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2...

Page 245: ...l com Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website http support euro...

Page 246: ...1 00 Fax 01 55 94 71 01 Website http support euro dell com E mail http support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560...

Page 247: ...tp support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Website http support euro dell com E mail http support euro dell com it it emaildell Corporate Technical Support 02 577 826 90 Customer Care ...

Page 248: ...to 400 employees 044 556 3494 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3440 Public Sales Government Agencies Educational Institutions and Medical Institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website http support jp dell...

Page 249: ...1 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website http support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 ...

Page 250: ...81 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website http support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Busi...

Page 251: ...City Code 22 Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website http support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 800 300 415 or 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800...

Page 252: ...outheast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website http support euro dell com E mail http support euro dell com es...

Page 253: ...ort Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website http support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers http support euro dell com ch fr emaildell Taiwan International Access...

Page 254: ...port Direct PAD and General 0870 908 0800 Global Accounts Customer Care 01344 723186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 72 3185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales ...

Page 255: ... Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare toll free ...

Page 256: ... c o m US Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 257: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 8 Additional Information Regulatory Notices ENERGY STAR Compliance Limited Warranty and Return Policy ...

Page 258: ...tem has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following me...

Page 259: ...em or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels locat...

Page 260: ...ss B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no ...

Page 261: ...cations not expressly approved by Dell could void your authority to operate this equipment CE Notice European Union Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Dell system meets the following technical standards EN 55022 Limits and Methods of Measurement of Radio Inter...

Page 262: ... a Class A product In a domestic environment this product may cause radio frequency RF interference in which case the user may be required to take adequate measures This Dell device is classified for use in a typical Class B domestic environment A Declaration of Conformity in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products E...

Page 263: ...ry Mark and VCCI Class B ITE Regulatory Mark located on the bottom or back panel of your computer Once you have determined your system sVCCI classification read the appropriate VCCI notice This device belongs to Class B devices as described in EN 55022 unless it is specifically stated that it is a Class A device on the specification label The following applies to devices in Class A of EN 55022 rad...

Page 264: ... When such trouble occurs the user may be required to take corrective actions VCCI Cla ss A I TE Re gula to r y Ma rk Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio interference Install an...

Page 265: ...other regulatory marking applied to your product Line three of the label identifies the emissions class for the product A for Class A products or B for Class B products NOTE MIC emissions requirements provide for two classifications Class A devices are for business purposes Class B devices are for nonbusiness purposes Class A Device Please note that this device has been approved for business purpo...

Page 266: ...e gulat o r y L a bel Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device ...

Page 267: ...a elektryczna pomieszczenia powinna zawieraÊ w przewodzie fazowym rezerwow ochronÍ przed zwarciami w postaci bezpiecznika o wartoúci znamionowej nie wiÍkszej niø 16A amperÛw W celu caŠkowitego wyŠ czenia urz dzenia z sieci zasilania naleøy wyj Ê wtyczkÍ kabla zasilaj cego z gniazdka ktÛre powinno znajdowaÊ siÍ w pobliøu urz dzenia i byÊ Šatwo dostÍpne Znak bezpieczeÒstwa B potwierdza zgodnoúÊ urz ...

Page 268: ...y upewniæ siê aby nic nie le a o na kablach systemu komputerowego oraz aby kable nie by y umieszczone w miejscu gdzie mo na by oby na nie nadeptywaæ lub potykaæ siê o nie Nie nale y rozlewaæ napojów ani innych p ynów na system komputerowy Nie nale y wpychaæ adnych przedmiotów do otworów systemu komputerowego gdy mo e to spowodowaæ po ar lub pora enie pr dem poprzez zwarcie elementów wewnêtrznych S...

Page 269: ...Solving Problems 269 BSMI Notice Taiwan Only ...

Page 270: ...Information Mexico Only The supply voltage frequency and current consumption figures may vary from computer to computer The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM ...

Page 271: ...r Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Input current rating WCM WCP 6 0 3 0 A Exportador Dell Computer Corporation One Dell Way Round Rock TX...

Page 272: ...ter de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 VAC Frecuencia 60 50 Hz Consumo de corriente WCM WCP 6 0 3 0 A Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 ...

Page 273: ...uration such as installing additional expansion cards or drives may increase the system s power consumption beyond the limits set by the EPA s ENERGY STAR Computers program ENERGY STAR Em ble m The EPA s ENERGY STAR Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy efficient computer products The EPA estimates that use of ENE...

Page 274: ...vicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system...

Page 275: ... lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an ex...

Page 276: ... LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOM...

Page 277: ...described in the preceding text the option you chose will be listed on your invoice Three Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and wor...

Page 278: ...that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Getting Help to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent pac...

Page 279: ...ll may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell...

Page 280: ...TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance wi...

Page 281: ...ts resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and...

Page 282: ...quential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commerc...

Page 283: ...rmation for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for re...

Page 284: ...284 Addit ional Inf o r mat ion w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 285: ...hat produces fast communication between the graphics controller and computer It allows the video controller to directly access the computer s main memory and bypass the PCI bus A video expansion card installed in this port can run almost twice as fast as that in a PCI slot This also helps to reduce the traffic on the PCI bus ANSI American National Standards Institute An organization that publishes...

Page 286: ...the temperature at which water has its greatest density 39 F Bus An electronic pathway that links computer components such as the microprocessor RAM expansion cards and so on The width of a bus indicates the amount of data that can move along the bus and is determined by the number of parallel conductors in the bus For example a 32 bit bus has 32 conductors and can move 32 bits of data at once Bus...

Page 287: ...ications port The typical designation for a serial port connection to a modem or other serial device Most computers support one or two serial ports designated as COM1 and COM2 Control Code An I O character that causes an action rather than appears as part of the data You can input most controlcodesbysimultaneously pressing the Ctrl key and a letter or character on the keyboard Some control codes u...

Page 288: ...a transmission DCE is the RS 232 interface that a modem or other serial device uses to exchange data with the computer See also DTE Device Any piece of equipment that is not part of the essential computer such as the microprocessor RAM and data buses but isconnected to or installed in the computer Some devices are installed inside the main part of the computer such asthe hard drive CD drive and ne...

Page 289: ... EPP it uses DMA to transfer data and often improves performance Devices such as printers that connect to the computer s parallel port are designed to take advantage of the ECP standard EDO Extended data out A type of RAM that improves the time to read from memory on faster microprocessors such as the Intel Pentium For faster computers different types of DRAM are considered See also ECC EIDE Enhan...

Page 290: ...quals temperature in C FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations on how much radiation computers and other electronic equipment can emit FSB Front side bus The data path and physical interface between the microprocessor and RAM ft Foot feet A measurement of length that equals 12 inches FTP File Transfer Protocol A standard Inter...

Page 291: ...to communicate with that device IC Industry Canada The Canadian regulatory body responsible for regulating emissions from electronic equipment much as the FCC does in the United States IC polices the Canadian marketplace to ensure that equipment manufactured in or imported into Canada meet the proper emissions limits IC Integrated circuit A microelectronic semiconductor component consisting of man...

Page 292: ...KB Kilobyte s A measurement of data that equals 1 024 bytes 1024 KB equals 1 MB kg Kilogram s A measurement of mass that equals 1 000 grams kHz Kilohertz A measurement of frequency that equals 1 000 Hz L1 Cache Level 1 cache A small very fast primary cache that is stored inside the microprocessor It is faster than the L2 cache L2 Cache Level 2 A larger slower secondary cache used with the L1 cache...

Page 293: ...server MBps MB s per second A measurement of data transmission speed Memory Address Addresses assigned to physical memory locations by the computer at start up These addresses allow devices and software applications to identify information that the microprocessor can access This process is referred to as Memory Mapping Memory Mapping The process by which the computer assigns memory addresses to ph...

Page 294: ...r computer NVRAM is used for maintaining the system configuration information such as date time and other user settable system setup options On Board Usually refers to components that are physically located on a circuit board For example the system boards of many present day computers have integrated video sound and or network controllers OS Operating system The program that after being loaded ini...

Page 295: ...ta transfer rates mode 3 at 11 1 MBps and mode 4 at 16 6 MBps A recent alternative to PIO is DMA Plug and Play Often referred to as Plug n Play or PnP A technology that can automatically configure devices at start up to use or share certain IRQs For this to work properly thecomputer sBIOSandOSmustbothsupportPnP and all devices being configured must also be PnP compliant PCI devices are PnP complia...

Page 296: ...ory subsystem that can optimally transfer up to 1 6 billion bytes of data per second The subsystem consists of RAM the RAM controller and the bus connecting RAM to the microprocessor and other devices in the computer See also DRDRAM Remote Wake Up A standard of WfM that provides the ability either to remotely wake a computer from a low power sleep state or to remotely start a computer that is turn...

Page 297: ...er on your Dell computer This code is programmed into your computer s system setup by Dell during the manufacturing process Dell customer support applications use the Service Tag to display all of the configuration and support history information for your specific computer See also Express Service Code For more information see http support dell com SIMM Single in line memory module A slim circuit ...

Page 298: ...net Protocol IP The basic communication protocol of the Internet It can also be used in a private network TCP IP is a two layer system The higher layer TCP manages the assembling of a file into smaller packets that are transmitted by one computer over the Internet and received by the TCP layer on another computer The receiving computer s TCP layer reassembles the packets into the original message ...

Page 299: ...pere will flow across the resistance VAC Volt s alternating current AC VDC Volt s direct current DC VRM Voltage regulator module A component installed on the system board that senses the voltage requirements for a microprocessor and ensures that the correct voltage is maintained W Watt A measurement of electrical power that equals 1 ampere of current flowing at 1 volt WBEM Web Based Enterprise Man...

Page 300: ...nd Remote Wake Up WOR Wake on Ring Technology that allows a computer to be remotely turned on or awakened from sleep mode through a modem See also WOL and PME ZIF Zeroinsertion force Atypeofsocketorconnectorthat allows a computer chip to be installed or removed with no stress applied to either the chip or its socket See LIF ...

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