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Dell PowerEdge T605, Hardware Owner'S Manual

The Dell PowerEdge T605 server brings robust performance and reliability to your business. Ensure a seamless setup and operation with the comprehensive "Getting Started Manual" available for free download at our website. Delve into the manual and optimize your experience with this exceptional product.

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196

Running the System Diagnostics

•

Test Iterations

 — Selects the number of times the test is run.

•

Log output file pathname

 — When checked, enables you to specify where 

the test log file is saved.

Viewing Information and Results

The tabs in the 

Customize

 window provide information about the test and 

the test results. The following tabs are available:

•

Results

 — Displays the test that ran and the result.

•

Errors

 — Displays any errors that occurred during the test.

•

Help

 — Displays information about the currently selected device, 

component, or test.

•

Configuration

 — Displays basic configuration information about the 

currently selected device.

•

Parameters

 — If applicable, displays parameters that you can set for the 

test.

Summary of Contents for PowerEdge T605

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge T605 Systems Hardware Owner s Manual ...

Page 2: ...erEdge and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft Windows Windows Server and MS DOSare either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries EMC is a registered trademark of EMC Corporation Red Hat and Red Hat Linux are regi...

Page 3: ... Features and Indicators 13 Back Panel Features and Indicators 15 Connecting External Devices 16 Power Indicator Codes 17 NIC Indicator Codes 18 LCD Status Messages 18 Solving Problems Described by LCD Status Messages 31 Removing LCD Status Messages 32 System Messages 32 Warning Messages 41 Diagnostics Messages 41 Alert Messages 41 ...

Page 4: ...es Screen 51 Serial Communication Screen 52 System Security Screen 53 Exit Screen 56 System and Setup Password Features 56 Using the System Password 56 Using the Setup Password 59 Disabling a Forgotten Password 60 Baseboard Management Controller Configuration 60 Entering the BMC Setup Module 61 BMC Setup Module Options 61 3 Installing System Components 63 Recommended Tools 64 Inside the System 64 ...

Page 5: ...e Expansion Card Shroud 75 Power Supplies 75 Removing a Redundant Power Supply 76 Installing a Redundant Power Supply 77 Removing a Non redundant Power Supply 78 Installing a Non redundant Power Supply 81 Hard Drives 82 Hard Drive Installation Guidelines 82 Removing a Hard Drive 82 Installing a Hard Drive 84 Removing a Hot plug Hard Drive 88 Installing a Hot plug Hard Drive 89 Removing a Hot plug ...

Page 6: ...15 Installing a RAID Battery 116 Removing a RAID Battery 117 Configuring the Boot Device 118 RAC Card 118 Removing the RAC Card 118 Installing a RAC Card 120 Internal USB Memory Key Connector 121 Installing the Optional Internal USB Memory Key 121 Integrated TOE 123 Cooling Fans 123 Removing the Expansion Card Fan 123 Installing the Expansion Card Fan 124 Removing the System Fan 125 Installing the...

Page 7: ...tch 143 Power Supply Distribution Board 144 Removing the Power Supply Distribution Board 144 Installing the Power Supply Distribution Board 148 SAS SATA Backplane 149 Removing the SAS SATA Backplane 149 Installing the SAS SATA Backplane 151 Control Panel 152 Removing the Control Panel 152 Installing the Control Panel 154 System Board 154 Removing the System Board 154 Installing the System Board 15...

Page 8: ...leshooting a Wet System 168 Troubleshooting a Damaged System 169 Troubleshooting the System Battery 170 Troubleshooting Redundant Power Supplies 171 Troubleshooting System Cooling Problems 172 Troubleshooting a Fan 172 Troubleshooting System Memory 173 Troubleshooting an Internal USB Key 175 Troubleshooting a Diskette Drive 176 Troubleshooting an Optical Drive 178 Troubleshooting a SCSI Tape Drive...

Page 9: ...tem Diagnostics 194 Running the System Diagnostics 194 System Diagnostics Testing Options 194 Using the Custom Test Options 195 Selecting Devices for Testing 195 Selecting Diagnostics Options 195 Viewing Information and Results 196 6 Jumpers and Connectors 197 System Board Jumpers and Connectors 197 SAS SATA Backplane Board Connectors 201 Disabling a Forgotten Password 203 7 Getting Help 205 Conta...

Page 10: ...10 Contents Glossary 207 Index 223 ...

Page 11: ...e any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system ...

Page 12: ...again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program see Entering the System Setup Program on page 43 F10 Opens the utility partition allowing you to run the system diagnostics see Running the System Diagnostics on page 193 F11 Enters the boot mode selection screen allowing you to choose a boot device F12 Starts PXE boot Ctrl E Enters th...

Page 13: ... Figure 1 1 Front Panel Features and Indicators Ctrl S If you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 51 this keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Table 1 1 Keystrokes for Accessing System Features continued Keystroke Description 8 1 2 4 5 3 6 7 ...

Page 14: ...is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 5 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operati...

Page 15: ...n buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 8 USB conn...

Page 16: ...device itself See the documentation that accompanied the device for specific installation and configuration instructions Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 43 for information about enablin...

Page 17: ...3 lists the power supply indicator codes Figure 1 3 Redundant Power Supply Indicators Table 1 3 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational and providing DC power to the system Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the ...

Page 18: ...he LCD scrolls a message that includes a status code followed by descriptive text Table 1 5 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation 1 link indicator 2 activity indic...

Page 19: ...rogram The SYSTEM NAME displays under the following conditions The system is powered on The power is off and active errors are displayed This message is for information only You can change the system ID and name in the System Setup program see Entering the System Setup Program on page 43 E1000 FAILSAFE Call Support Check the system event log for critical failure events See Getting Help on page 205...

Page 20: ...oltage regulator for the VM dual signal has failed Recycle power to the system or clear the SEL If the problem persists see Getting Help on page 205 E1227 Linear PwrGd Linear voltage regulator s has failed Represents status of multiple voltage regulators used in the video and LOM circuitry See Getting Help on page 205 E1229 CPU VCORE Processor VCORE voltage regulator has failed See Getting Help on...

Page 21: ...Getting Help on page 205 E1234 PCIX 12V PwrGd PCI X 12V voltage regulator has failed See Getting Help on page 205 E1235 USB 1 8V Linear PwrGd 1 8V voltage regulator for the USB linear has failed See Getting Help on page 205 E1236 VID 1 8V Mem Linear PwrGd Linear memory 1 8V voltage regulator has failed See Getting Help on page 205 E1237 VID 1 2V Linear PwrGd 1 2V video voltage regulator has failed...

Page 22: ...fied cooling fan is out of acceptable operating range See Troubleshooting System Cooling Problems on page 172 E1313 Fan Redundancy The system is no longer fan redundant Another fan failure will put the system at risk of over heating Check control panel LCD for additional scrolling messages see Troubleshooting System Cooling Problems on page 172 Table 1 5 LCD Status Messages continued Code Text Cau...

Page 23: ... or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or bad and the system is in an unsupported configuration See Troubleshooting the Microprocessors on page 188 E141C CPU Mismatch Processors are in a configuratio...

Page 24: ...pplies on page 171 E1614 PS Status No power is available from the specified power supply specified power supply is improperly installed or faulty See Troubleshooting Redundant Power Supplies on page 171 E1618 PS Predictive Power supply voltage is out of acceptable range specified power supply is improperly installed or faulty See Troubleshooting Redundant Power Supplies on page 171 E161C PS Input ...

Page 25: ...e Check the AC power source E1710 I O Channel Chk The system BIOS has reported an I O channel check See Getting Help on page 205 E1711 PCI PERR B D F The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 186 PCI PERR ...

Page 26: ...n the system but is unable to determine its origin See Getting Help on page 205 E171F PCIE Fatal Err B D F The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 186 PCIE Fatal Err Slot The system BIOS has reported a ...

Page 27: ...that the chipset IO55 heat sink is missing Heat sink sensor reports that the chipset MCP heat sink is missing See Getting Help on page 205 E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 205 E1A15 SAS Cable B SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If...

Page 28: ...oblem persists replace cable If the problem persists see Getting Help on page 205 E1B01 USB Overcurrent Device plugged in the specified USB port caused an overcurrent condition Reseat the device cable If the problem persists replace or remove the device E2010 No Memory No memory is installed in the system Install memory see Installing Memory Modules on page 131 E2011 Mem Config Err Memory detected...

Page 29: ...8 Prog Timer Programmable interval timer error See Getting Help on page 205 E2019 Parity Error Parity error See Getting Help on page 205 E201A SIO Err SIO failure See Getting Help on page 205 E201B Kybd Controller Keyboard controller failure See Getting Help on page 205 E201C SMI Init System management interrupt SMI initialization failure See Getting Help on page 205 E201D Shutdown Test BIOS shutd...

Page 30: ...ure after video Check screen for specific error messages E2110 MBE DIMM One of the DIMMs in the set implicated by has had a memory multi bit error MBE See Troubleshooting System Memory on page 173 E2111 SBE Log Disable DIMM The system BIOS has disabled memory single bit error SBE logging and will not resume logging further SBEs until the system is restarted represents the DIMM implicated by the BI...

Page 31: ... the events I1912 SEL Full System Event Log is full of events and is unable to log any more events Clear the log by deleting event entries I1915 Video Off LCD lights with a blue or amber background The video has been turned off by the RAC remote user Information only I1916 Video Off in LCD lights with a blue or amber background The video will be turned off in xx seconds by the RAC remote user Info...

Page 32: ...wer cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL...

Page 33: ...mation If the problem persists see Troubleshooting System Memory on page 173 Alert Redundancy was previously lost Power cycle required to reconfigure redundant memory A spare rank event occurred during the previous boot See General Memory Module Installation Guidelines on page 128 for memory configuration information If the problem persists see Troubleshooting System Memory on page 173 Attempting ...

Page 34: ...set Please check the system event log for details A fatal system error occurred and caused the system to restart Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 159 for any faulty components specified in the SEL Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 20...

Page 35: ... mode detected System is in manufacturing mode Restart to take the system out of manufacturing mode Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Faulty or improperly installed ...

Page 36: ...or on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program see Entering the System Setup Program on page 43 If necessary install the operating system on your hard drive see your operating system documentation No timer tick interrupt Faulty system board See Getting Help on pag...

Page 37: ...umper location If the problem persists see Troubleshooting Expansion Cards on page 186 Read fault Requested sector not found The operating system cannot read from the hard drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the USB medium or device Ensure that the USB or hard drive cables are properly connected See Troubleshoot...

Page 38: ...um See Troubleshooting a USB Device on page 165 or Troubleshooting a Hard Drive on page 181 for the appropriate drive s installed in your system Shutdown failure Shutdown test failure See Troubleshooting System Memory on page 173 Spare bank enabled DIMM sparing has been enabled Information only The amount of system memory has changed Memory has been added or removed or a memory module may be fault...

Page 39: ...Battery on page 139 Timer chip counter 2 failed Faulty system board See Getting Help on page 205 TPM configuration operation honored System will now restart Information only TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 205 TPM operation is pending Press I to Ignore or M to Modify to allow this change and reset the system Configuration change has been reque...

Page 40: ...he SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 159 for any faulty components specified in the SEL Warning No micro code update loaded for processor n Micro code update failed Update the BIOS firmware see Getting Help on page 205 Warning The installed memory configuration is not optimal For more information o...

Page 41: ...s run on your system See Running the System Diagnostics on page 193 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault W...

Page 42: ...42 About Your System ...

Page 43: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 44: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 45: ... Setup program screen NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar ...

Page 46: ...latest support information about booting from external devices Hard Disk Drive Sequence Determines the order in which the system searches the hard drives during system startup The selections depend on the hard drives installed in your system USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Fl...

Page 47: ...rts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not a...

Page 48: ...m can support Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Memory Optimizer Technology Enabled default Sets the behavior of the two DRAM controllers for memory optimization When set to Enabled the two controllers run in parallel 64 bit mode for improved memory performance runni...

Page 49: ...rmation screen Virtualization Technology Enabled default NOTE Disable this feature if your system will not be running virtualization software Displays when the processors support virtualization technology Enabled permits virtualization software to use virtualization technology incorporated in the processor design This feature can only be used by software that supports virtualization technology Dem...

Page 50: ...2 5 SATA Configuration Screen Option Description SATA Controller QDMA default Allows the integrated SATA controller to be set to Off or QDMA mode Off disables the SATA subsystem QDMA mode sets the SATA subsystem to native SATA mode Port A Off default Displays the model number drive type and size of the device attached to Port A When set to Auto default the port is enabled if devices are attached t...

Page 51: ... s user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or disables the system s internal USB port Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the system s integrated NIC Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system to boot fro...

Page 52: ...reen Options Option Description Serial Communication On without Console Redirection default Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off External Serial Connector COM1 default Specifies whether COM1 COM2 or Remote Access Device has access to the external serial connector for serial communications Failsafe Baud Rate 115...

Page 53: ... using the system password feature NOTE See Using the Setup Password on page 59 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and...

Page 54: ...e TPM to the operating system and stores the pre boot measurements compliant with Trusted Computing Group standards to the TPM during POST When set to On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation Changes the operational state of the TPM When set to Activate the TPM is enabled and activated at default settings ...

Page 55: ...enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NMI Button Disabled default NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating...

Page 56: ...password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 58 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the p...

Page 57: ...can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid To erase a character when entering your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Es...

Page 58: ...have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until t...

Page 59: ...s an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid To erase a character when entering your password pre...

Page 60: ...ity option 2 Highlight the Setup Password option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 59 Disabling a Forgotten Password See Disabling a Forgotten Password on page 203 Baseboard Management Contro...

Page 61: ...n on using BMC see the documentation for the BMC and systems management programs Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module option...

Page 62: ...62 Using the System Setup Program ...

Page 63: ...ing shrouds Power supplies Hard drives Diskette drive Optical and tape drives Expansion cards SAS controller card RAID battery RAC card Internal USB memory key Expansion card fan System fan Memory Integrated TCP IP Offload Engine TOE Processors System battery Chassis intrusion switch Power distribution board SAS SATA backplane Control panel System board ...

Page 64: ...ors five expansion cards and eight memory modules The hard drive bays provide space for up to four SAS or SATA hard drives Drive bays in the front of the system provide space for an optical drive an optional tape drive or second optical drive an optional diskette drive and hot pluggable hard drives when available A controller expansion card is required for SAS hard drives Power is supplied to the ...

Page 65: ...ure 3 1 Inside the System 1 system cover 2 expansion card shroud 3 processor shroud 4 system fan 5 power supplies 6 power distribution board shroud 7 heat sink and processor 8 drive release latch 3 1 4 5 14 2 6 8 15 9 11 12 10 7 16 17 13 ...

Page 66: ...e 3 1 see Opening the System on page 68 Removing the Front Drive Bezel 1 Using the system key unlock the bezel 2 Slide the lever in the direction of the arrow until it releases the bezel from the top of the chassis see Figure 3 2 3 Rotate the top end of the bezel away from the chassis and lift the bezel out from the chassis removing the bezel tabs from the slots as shown in Figure 3 2 Installing t...

Page 67: ...t tabs inward to unhook it from the tab notch and pull the insert away from the bezel see Figure 3 3 Installing an Insert on the Front Drive Bezel If you remove a drive in the 3 5 inch or 5 25 inch drive bays replace the corresponding insert on the front drive bezel From the back of the bezel fit one of the insert tabs into a tab notch on the bezel and push the insert into the bezel until the oppo...

Page 68: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Press the power button to ground the system board 1 front drive bezel ...

Page 69: ... cover turn the latch release lock on the cover latch counterclockwise to the unlocked position See Figure 3 4 6 Lift up the cover latch See Figure 3 4 7 Grasp the cover on both sides and carefully lift the cover away from the system Figure 3 4 Opening and Closing the System 1 latch release lock 2 system cover 3 hook slot 4 cover latch 5 foot 4 3 1 2 5 ...

Page 70: ... See Figure 3 4 4 Place the system upright and on its feet on a flat stable surface 5 Rotate the system feet outward see Figure 3 4 6 Reattach any peripherals then connect the system to the electrical outlet 7 Turn on the system and attached peripherals After you open and close the cover the chassis intrusion detector if enabled causes the following message to appear on the screen at the next syst...

Page 71: ...r electromagnetic interference EMI protection You must remove the blank drive EMI filler if you decide to replace it with an optional diskette or optical drive Squeeze the filler tabs and pull the filler out of the chassis See Figure 3 5 To replace the blank drive EMI filler push the filler into the slot on the chassis until the filler tabs lock into place Figure 3 5 Removing and Installing a Blan...

Page 72: ...uctions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 68 3 Press the shroud latch in the direction of the arrow Holding the shroud by the gripping points lift the shroud upward and away from the back of the system until the shroud tabs are free...

Page 73: ...ponents 73 Figure 3 6 Removing and Installing the Expansion Card and Processor Shrouds 1 expansion card shroud 2 rear shroud alignment tabs 2 3 processor shroud 4 shroud alignment tabs 2 2 6 1 15 14 13 8 9 10 3 4 5 7 11 12 ...

Page 74: ...the chassis Make sure that no cables are pinned under the bottom edges of the shroud and press down on the shroud until the shroud latch locks into place See Figure 3 6 2 Route the SATA cable s under the cable guides and connect the SATA cables to the SATA connectors on the system board See Figure 3 11 for SATA hard drive cable routing guidelines and Figure 3 22 for SATA optical drive cable routin...

Page 75: ...t on a flat stable surface 4 Reattach any peripherals then connect the system to the electrical outlet 5 Turn on the system and attached peripherals Power Supplies Depending on your configuration your system supports up to two hot pluggable redundant power supplies rated at 675 W or a single non redundant power supply rated at 650 W If your system has redundant power supplies see Removing a Redund...

Page 76: ... one or both of the LEDs are not green see Troubleshooting Redundant Power Supplies on page 171 1 If your system has a single hot plug power supply turn off the system and all attached peripherals For a redundant system you can leave the system running and proceed to the next step 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the c...

Page 77: ...r Supply 1 With the power supply handle in the extended position slide the new power supply into the chassis See Figure 3 7 2 Rotate the handle down until it is completely flush with the power supply faceplate and the locking tab engages See Figure 3 7 1 locking tab 2 power supply handle 3 cable retention bracket 1 2 3 ...

Page 78: ...nician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the sys...

Page 79: ...ou plan to replace a non redundant power supply with redundant power supplies you will need to replace the power supply cage cover with the power supply distribution board and its shroud a Remove the power supply cage cover by pulling the blue release pins until they unlock from the power supply cage and lift the cover out of the chassis See Figure 3 41 b Install the power supply distribution boar...

Page 80: ...g System Components Figure 3 8 Removing and Installing a Non redundant Power Supply 1 system top 2 power supply distribution board shroud 3 power supply release tab 4 non redundant power supply 5 screws 2 2 4 3 1 5 ...

Page 81: ...ce See Figure 3 8 3 Install the two Phillips screws to secure the power supply to the system See Figure 3 8 4 Depending on your system configuration connect the following power cables PWR1 connector on the system board PWR2 connector on the system board PWR3 connector on the system board BP_PWR connector on the optional SAS SATA backplane Hard drives Diskette drive Tape backup unit Optical drives ...

Page 82: ...n cause a drive failure When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th...

Page 83: ...ack into the drive bay This eliminates the likelihood that the empty bracket will be misplaced or improperly stored while not in use 5 Close the system See Closing the System on page 70 6 Place the system upright and on its feet on a flat stable surface 7 Reattach any peripherals then connect the system to the electrical outlet 8 Turn on the system and attached peripherals 1 hard drive 2 data cabl...

Page 84: ...e drive is configured for your system 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 4 Open the system See Opening the System on page 68 5 If you are replacing a hard drive remove the drive that you are replacing See Removing a Hard Drive on page 82 If there is a hard drive bracket in the empty hard drive bay remove the bracket b...

Page 85: ...connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A first drive and SATA_B second drive connectors on the system board See Figure 3 11 See Figure 6 1 for the location of the hard drive connectors on the system board For connection to a SAS or SAS RAID controller expansion card SAS or SATA hard drives connect the data cables from the controll...

Page 86: ...the Integrated SATA Controller 1 processor shroud 2 shroud cable guides 4 3 SATA power cables 4 drive bay release latch 5 SATA_A cable to primary hard drive 6 SATA_B cable to secondary hard drive 7 SATA_B cable to system board 8 SATA_A cable to system board 6 1 8 3 4 5 7 2 ...

Page 87: ...e system See Closing the System on page 70 12 Place the system upright and on its feet on a flat stable surface 13 Reattach any peripherals then connect the system to the electrical outlet 1 processor shroud 2 shroud cable guides 3 SAS power cables 4 drive release latch 5 SAS connector to hard drive 6 SAS data cables 7 SAS controller card 8 connector to SAS controller card 1 8 3 4 5 7 2 6 ...

Page 88: ...e bay providing space for up to four hot plug SAS or four hot plug SATA hard drives The hard drives plug into the SAS SATA backplane and they are supplied in special hot plug drive carriers that fit in the lever release drive bays 1 Remove the front drive bezel if attached See Removing the Front Drive Bezel on page 66 2 From the RAID management software prepare the drive for removal and wait until...

Page 89: ... only drives that have been tested and approved for use with the SAS SATA backplane NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the front drive bezel if attached See Removing the Front Drive Bezel on page 66 2 If a drive blank is present in the bay remove it See Removing a Hot plug Hard Drive Blank on page ...

Page 90: ...ve See Figure 3 14 The SAS SATA hard drive bracket has mounting holes to enable either a SAS or SATA mounting position depending on your hard drive type See Figure 3 14 Figure 3 14 Removing and Installing a Lever release Hard Drive Bracket 4 Install the hot plug hard drive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the ...

Page 91: ...lide the drive blank out until it is free of the drive bay Installing a Hot plug Hard Drive Blank Install the drive blank as you would a hot plug hard drive 1 Remove the front bezel if attached See Removing the Front Drive Bezel on page 66 2 Open the handle on the drive blank 3 Insert the drive blank into the drive bay until the blank is fully seated 4 Close the handle to lock the blank in place 5...

Page 92: ...ttached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 68 3 Remove the front drive bezel See Removing the Front Drive Bezel on page 66 4 Disconnect the power and data cables from the diskette drive 5 Slide the drive release latch in the direction of the arrow See Figure 3 15 6 Hold the latch in position and slowly p...

Page 93: ...rt on the front drive bezel See Installing an Insert on the Front Drive Bezel on page 67 If you are replacing the diskette drive see Installing a Diskette Drive on page 94 8 Replace the front drive bezel See Installing the Front Drive Bezel on page 66 1 diskette drive 2 diskette drive shoulder screws 3 drive bay screw slots 4 drive release latch 1 3 2 4 ...

Page 94: ...nd follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and attached peripherals 2 Open the system See Opening the System on page 68 3 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 4 Unpack the replacement diskette drive and prepare it for installation 5 Che...

Page 95: ... their slots and snap securely into the sliding plate 11 Connect the power cable to the drive 12 Connect the data cable from the drive to the diskette drive connector FLOPPY on the system board See Figure 6 1 for the connector location 13 Route the diskette drive data cable through the ribbon cable notch and ribbon cable guides in the processor shroud as shown in Figure 3 17 1 screws 4 1 ...

Page 96: ...Optional Diskette Drive to the System Board 1 ribbon cable guides 2 diskette drive power cable 3 diskette drive 4 diskette drive connectors 5 FLOPPY connector on system board 6 diskette drive data cable 7 ribbon cable notch 8 processor shroud 5 6 2 4 3 7 8 1 ...

Page 97: ...ive bays you can install optical SATA or PATA or tape drives SATA SAS or SCSI Removing an Optical or Tape Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized...

Page 98: ... release the shoulder screws 6 Slide the drive out to remove it from the drive bay Figure 3 18 Removing and Installing an Optical or Tape Drive SCSI or PATA Connection 1 drive release latch 2 drive bay screw slots 3 drive alignment screws 4 optical tape drive 5 data cable 6 power cable 3 5 1 6 2 4 ...

Page 99: ...ystem Components 99 Figure 3 19 Removing and Installing an Optical Drive SATA Connection 1 drive release latch 2 drive bay screw slots 3 drive alignment screws 4 optical drive 5 data cable 6 power cable 6 5 1 2 4 3 ...

Page 100: ...ical or Tape Drive on page 101 8 If the drive is being permanently removed install an insert on the front drive bezel See Installing an Insert on the Front Drive Bezel on page 67 9 Replace the front drive bezel See Installing the Front Drive Bezel on page 66 1 drive release latch 2 drive bay screw slots 3 drive alignment screws 4 SAS tape drive 5 SAS cable 5 1 2 4 3 ...

Page 101: ...ansion Card on page 111 You must configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default...

Page 102: ...ee Figure 3 21 7 If the drive bay is empty remove the insert on the front drive bezel See Removing an Insert on the Front Drive Bezel on page 67 8 Remove the three shoulder screws from the insert and attach one of them to the top row of holes and two to the bottom row of holes on the drive See Figure 3 21 Figure 3 21 Installing Optical or Tape Drive Shoulder Screws 9 Gently slide the drive into pl...

Page 103: ...S tape drive or SCSI tape drive attach the SCSI PATA power cable see Figure 3 18 SATA power cable see Figure 3 19 or SAS cable see Figure 3 20 to the drive Ensure that cables are secured in their respective clips 11 Attach the data cable and check the cable connections If you are installing a SATA optical or tape drive connect the cable from the SATA connector on the system board to the drive See ...

Page 104: ...from the connector on the SAS expansion card to the tape drive See Figure 3 20 for SAS drive connections see Figure 3 23 for SAS cabling guidelines 1 processor shroud 2 shroud cable guides 3 SATA power cable 4 SATA drive connector 5 SATA optical tape drive 6 SATA_D connector on system board 7 SATA_C connector on system board 1 7 3 4 5 6 2 ...

Page 105: ... from the IDE connector on the system board to the optical drive See Figure 3 18 for PATA drive connections see Figure 3 24 for PATA cabling guidelines 1 processor shroud 2 shroud cable guides 3 SAS power cable 4 SAS drive connector 5 SAS tape drive 6 SAS data cable 7 SAS expansion card 8 SAS connector on expansion card 1 8 3 7 2 5 4 6 ...

Page 106: ...able in the drive kit from the SCSI controller card to the drive See Figure 3 18 for SCSI drive connections see Figure 3 25 for SCSI cabling guidelines 1 processor shroud 2 ribbon cable guides 3 IDE power cables 4 PATA drive connectors 5 PATA optical drives 6 PATA data cable 7 IDE connector on system board 8 ribbon cable notch 1 7 3 4 6 8 2 5 ...

Page 107: ...talling the Front Drive Bezel on page 66 13 Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 1 processor shroud 2 shroud cable guides 3 power cable 4 SCSI drive connector 5 SCSI tape drive 6 SCSI data cable 7 SCSI expansion card 8 SCSI expansion card connector 1 8 3 4 7 2 5 6 ...

Page 108: ... location of the expansion card slots Removing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read a...

Page 109: ...r bracket in the empty card slot NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system ...

Page 110: ... card shroud See Installing the Expansion Card Shroud on page 75 9 Close the system See Closing the System on page 70 10 Place the system upright and on its feet on a flat stable surface 1 expansion card latch 2 expansion card tab 3 expansion card guide slot 4 expansion card connector 5 expansion card 4 3 5 1 2 ...

Page 111: ...d Shroud on page 72 4 If you are installing a new card remove the filler bracket NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Prepare the card for instal...

Page 112: ...hard drive configurations The controller also enables you to set up the hard drives in RAID configurations as supported by the version of the SAS controller included with your system Both RAID and non RAID versions of the controller are available for your system A SAS RAID controller card can only be installed in its dedicated slot slot 2 on the system board See the RAID user documentation for inf...

Page 113: ...n the slot See Figure 6 1 for the location of the expansion card slots on the system board 7 Close the expansion card retainer to secure the card in the system NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment 8 Your SAS controller card can either be cabled directly to the intern...

Page 114: ...troller Card Cabling to SAS SATA backplane 1 processor shroud 2 SAS SATA backplane power cable routed under processor shroud 3 SAS SATA backplane power connector 4 SAS data cable routed through hole in top of processor shroud 5 SAS SATA backplane data connector 6 SAS SATA backplane 7 SAS controller card 8 SAS controller card connector 2 1 6 4 7 5 3 8 ...

Page 115: ...attery cable if applicable from the SAS controller card 2 Grasp the card by its top corners and ease it out of its connector See Removing an Expansion Card on page 108 3 If you are removing the card permanently install a filler bracket in the empty card slot NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the...

Page 116: ... battery carrier and RAID battery into the system s battery carrier slots ensuring that the battery carrier is aligned and fully seated in the slots 4 Connect the battery cable to the SAS RAID controller card See the documentation for your card for more information 5 Route the battery cable through the cable guides on the side of the processor shroud and through the battery cable slot in the chass...

Page 117: ...AID Battery Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS controller card and remove the battery cable from the battery cable slot in the chassis 1 RAID battery 2 battery carrier 3 battery carrier slots 2 4 battery cable slot 4 2 1 3 4 ...

Page 118: ... for installed boot devices See Using the System Setup Program on page 43 for information about the System Setup program RAC Card The optional Remote Access Controller RAC provides a set of advanced features for managing the server remotely Removing the RAC Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as aut...

Page 119: ...moving and Installing a RAC Card 5 Remove the RAC card from the expansion slot See Removing an Expansion Card on page 108 for information on removing the card 1 RAC card 2 RAC card cables 2 3 RAC card connector 4 RAC card cable connectors 2 1 3 4 2 ...

Page 120: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the syst...

Page 121: ... option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See System Setup Options on page 44 For information on creating a bootable file on the USB memory key see the user documentation that accompan...

Page 122: ... on page 75 7 Close the system See Closing the System on page 70 8 Place the system upright and on its feet on a flat stable surface 9 Reattach any peripherals then connect the system to the electrical outlet 10 Turn on the system and attached peripherals 11 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program on page 43 Figu...

Page 123: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet and peripherals 2 ...

Page 124: ...Expansion Card Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 fan release tab 2 expansion card fan 3 securing slots 1 2 3 ...

Page 125: ...ing the System on page 70 7 Place the system upright and on its feet on a flat stable surface 8 Reattach any peripherals then connect the system to the electrical outlet 9 Turn on the system and attached peripherals Removing the System Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product...

Page 126: ...nstalling the System Fan on page 126 Figure 3 32 Removing and Installing the System Fan Installing the System Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 system fan 2 securing slots 3 fan release tab 2 1 3 ...

Page 127: ...ring slots until the fan release tab locks into place See Figure 3 32 3 Connect the cable to the FAN_2 connector on the system board see Figure 6 1 for the connector location 4 Install the processor shroud See Installing the Processor Shroud on page 74 5 Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 6 Close the system See Closing the System on page 70 7 Plac...

Page 128: ...allation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory Memory must be installed in configurations of two four or eight DIMMs The minimum configuration for a two processor system is four DIMMs DIMMs must be installed in matched pairs of identical speed technology and size in the following pairs of sockets DIMM A1 and DIM...

Page 129: ...of memory from the installed DIMMs to act as spare memory in the event of a memory channel failure A memory channel uses paired DIMMs for memory sparing to work DIMMs must be paired as spares also Memory sparing allocates only the first rank of memory of a DIMM For a single rank DIMM the entire capacity of the DIMM must be allocated for sparing along with the adjacent single rank DIMM to spare a m...

Page 130: ...gh to spare an available memory channel the system spares the DIMM ranks in the lower numbered sockets Table 3 2 shows how memory sparing works in various memory configurations Table 3 2 Memory Sparing in Single and Dual Processor Configurations Processor 1 Processor 2 Available Memory Spared Memory DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM B1 DIMM B2 DIMM B3 DIMM B4 1 CPU 2 CPUs 1 CPU 2 CPUs 512 MB 51...

Page 131: ...stem on page 68 3 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 4 Remove the processor shroud See Removing the Processor Shroud on page 72 NOTICE Never remove the expansion card shroud or processor shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 5 Locate the m...

Page 132: ...up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 6 through step 8 of this procedure to install the remaining memory modules 10 Install the processor shroud See Installing th...

Page 133: ...lled properly Repeat step 2 through step 16 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 18 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 193 Removing Memory Modules CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as...

Page 134: ...rocessor shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 9 Close the system See Closing the System on page 70 Processors You can upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is ...

Page 135: ...or might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 6 Unlatch the two heat sink release levers by pressing down on the ends of the levers and pullin...

Page 136: ... bottom of the heat sink NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 35 10 Rotate the processor shie...

Page 137: ... the processor Bending the pins can permanently damage the system board Installing a Processor 1 Unpack the new processor 2 If you are installing a second processor for the first time remove and discard the protective shield on top of the ZIF socket See Figure 3 35 3 Align the processor with the socket keys on the ZIF socket See Figure 3 35 1 notch in processor 2 2 processor 3 ZIF socket shield 4 ...

Page 138: ...d in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 35 5 Install the heat sink NOTE If you did not receive a replacement heat sink re use the heat sink that you removed from the old processor a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease laye...

Page 139: ...3 13 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 193 for information about running the diagnostics System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple rep...

Page 140: ...y the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firml...

Page 141: ... page 74 9 Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 10 Close the system See Closing the System on page 70 11 Place the system upright and on its feet on a flat stable surface 12 Reattach any peripherals then connect the system to the electrical outlet 13 Turn on the system and attached peripherals 14 Enter the System Setup program to confirm that the ba...

Page 142: ...is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 68 3 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 4 Disconnect the chassis intrusion switch cable from the INTRUSI...

Page 143: ... the securing bracket notch 3 Connect the switch cable to the INTRUSION connector on the system board See Figure 6 1 for the connector location 4 Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 5 Close the system See Closing the System on page 70 6 Place the system upright and on its feet on a flat stable surface 1 securing bracket notch 2 chassis intrusion sw...

Page 144: ...ttached peripherals and disconnect the system from the electrical outlet 2 Remove the redundant power supplies See Removing a Redundant Power Supply on page 76 3 Open the system See Opening the System on page 68 4 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 5 Remove the processor shroud See Removing the Processor Shroud on page 72 6 Remove the power supply di...

Page 145: ...he four power cables from the connectors on the power supply distribution board See Figure 3 39 If you intend to replace the power supply distribution board leave the power cables attached to the system board 1 shroud touch point 2 power supply distribution board shroud 3 shroud release latch 4 shroud alignment guides 1 3 2 4 ...

Page 146: ... the blue release pin and slide the board to the left Pull the board away from the power supply cage until the securing slots are free from the securing tabs and lift the board out of the chassis See Figure 3 40 1 system board 2 power cables 4 3 power connectors 4 4 power supply distribution board 2 1 3 4 ...

Page 147: ... power supply cage a Press the power supply cage cover into the power supply cage until the the blue release pins lock into the release pin alignment holes See Figure 3 41 To remove the power supply cage cover pull the blue release pins until the cover is free from the alignment holes and lift the cover out of the chassis 1 release pin 2 securing slots 4 3 power supply distribution board 4 securin...

Page 148: ...1 If present remove the power supply cage cover Pull the blue release pins until the cover is free from the alignment holes and lift the cover out of the chassis See Figure 3 41 2 Position the power supply distribution board so that the securing tabs on the chassis are fully inserted into the securing slots on the board See Figure 3 40 1 power supply cage cover 2 release pins 2 3 release pin align...

Page 149: ...surface 10 Install the redundant power supplies See Installing a Redundant Power Supply on page 77 11 Reattach any peripherals then connect the system to the electrical outlet 12 Turn on the system and attached peripherals SAS SATA Backplane If your system has front loading hot plug hard drives when available the system contains a SAS SATA backplane board to which the hard drives connect Removing ...

Page 150: ...the drive carrier release handle on each hard drive and partially extend the drive s out of their drive bays See Removing a Hot plug Hard Drive on page 88 7 Disconnect the following cables from the backplane see Figure 3 42 SAS cable Power cable Backplane cable 8 Remove the SAS SATA backplane a Pull the blue backplane release pin See Figure 3 42 b While pulling the release pin slide the backplane ...

Page 151: ...so that the securing tabs on the chassis are fully inserted into the securing slots on the backplane See Figure 3 42 2 Slide the backplane to the right until the release pin snaps into place 1 backplane release pin 2 securing tabs 4 3 securing slots 4 4 SAS connector 5 backplane connector 6 SAS SATA backplane 7 SAS cable connector 8 power cable 1 8 4 7 5 3 2 6 ...

Page 152: ...alling the Front Drive Bezel on page 66 10 Reattach any peripherals then connect the system to the electrical outlet 11 Turn on the system and attached peripherals Control Panel Removing the Control Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th...

Page 153: ...the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Figure 3 43 Removing and Installing the Control Panel 5 Remove the two screws that secure the control panel to the system and remove the panel See Figure 3 43 1 control panel cable 2 screw holes 2 3 screws 2 4 control panel 4 3 2 1 ...

Page 154: ... by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The heat sink can get hot during ...

Page 155: ...m the FAN1 connector System fan cable from the FAN2 connector SAS LED cable from the PERC_LED connector SAS SATA backplane cable from BP_12C connector Intrusion switch cable from the INTRUSION connector 6 If applicable remove all expansion cards and any attached cables See Removing an Expansion Card on page 108 7 If applicable remove the RAC card See Removing the RAC Card on page 118 8 If applicab...

Page 156: ...on page 134 13 If applicable remove the SAS SATA backplane See Removing the SAS SATA Backplane on page 149 14 Carefully route any loose cables away from the edges of the system board 15 Remove the system board from the chassis See Figure 3 44 a Pull and hold the blue system board release pin b While holding the release pin and the system board touch point slide the system board towards the front o...

Page 157: ...l the TOE NIC hardware key if previously present See Figure 6 1 for the TOE_KEY socket location 7 Install the internal USB memory key if previously present See Installing the Optional Internal USB Memory Key on page 121 8 If applicable install the SAS controller card See Installing a SAS Controller Card on page 112 9 If applicable install the RAC card See Installing a RAC Card on page 120 10 If ap...

Page 158: ...nnector SAS SATA backplane cable to BP_12C connector Intrusion switch cable to the INTRUSION connector 12 Close the system See Closing the System on page 70 13 Place the system upright and on its feet on a flat stable surface 14 Install the front drive bezel See Installing the Front Drive Bezel on page 66 15 Reattach any peripherals then connect the system to the electrical outlet 16 Turn on the s...

Page 159: ...rvice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start up Routine Indications Look listen for Action A status or error message displayed on the front...

Page 160: ...nectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 15 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor The USB diskette drive activity indicator See Troubleshooti...

Page 161: ...keyboard and mouse USB ports power off the devices and disconnect them from the USB ports An overcurrent event on another USB device will cause both the keyboard and mouse to stop functioning If the mouse and keyboard do not immediately return to operation after disconnecting the other USB devices restart your system If the mouse and keyboard operations are restored after system restart reconnect ...

Page 162: ...ion Card Shroud on page 75 f Close the system See Closing the System on page 70 g Reconnect the system and peripherals to power and restart If the mouse and keyboard are operational proceed to the next step If the mouse and keyboard are still not operational see Getting Help on page 205 h Repeat step a through step c i Set the NVRAM_CLR jumper to the default position see Table 6 2 j Install the ex...

Page 163: ...e next step 4 Reset the system BIOS to the default settings by setting the NVRAM_CLR jumper inside your system Use the following procedure CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi...

Page 164: ...r the System Setup program and reenter any custom BIOS settings that were reset Be sure to leave all USB ports enabled Troubleshooting Serial I O Problems Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your program...

Page 165: ...urn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 205 If the problem persists see Getting Help on page 205 Troubleshooting a USB Device Problem System message indicates a problem with a USB device One or more USB devices are not operating properly Action 1 If a single USB device is experiencing a problem perform the following proc...

Page 166: ...the problem is not resolved proceed to the next step 4 Reset the system BIOS to the default settings by setting the NVRAM_CLR jumper inside your system Use the following procedure CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone ser...

Page 167: ...d restart m Enter the System Setup program and reenter any custom BIOS settings that were reset Be sure to leave all USB ports enabled Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics on page 194 2 Check the appropriate indicator on the NIC connector See...

Page 168: ...05 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not c...

Page 169: ...d Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pro...

Page 170: ... the time and date through the System Setup program See Entering the System Setup Program on page 43 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program See Entering the System Setup Program on page 43 If the date and time are not correct in the System Setup ...

Page 171: ...t 3 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes on page 17 NOTICE You can hot plug the redundant power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the sy...

Page 172: ...ooling fan is removed or has failed See Troubleshooting a Fan on page 172 Troubleshooting a Fan Problem Systems management software issues a fan related error message Front panel LCD indicates a problem with the fan Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or...

Page 173: ... page 123 If the replacement fan is working properly close the system See Closing the System on page 70 If the replacement fan does not operate see Getting Help on page 205 Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system memory Action CAUTION Many repairs may only be done by a certified service technician You sho...

Page 174: ... See Entering the System Setup Program on page 43 If the installed memory does not match the amount of memory shown in the System Setup program proceed to the next step If the memory settings and installed memory indicate no problems go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 68 ...

Page 175: ...rror message that appears and the diagnostic indicators on the front of the system 18 If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists see Getting Help on page 205 Troubleshooting an Internal USB Key Problem System cannot read data from a USB memory key Action CAUTION Many repairs may only be done by a certified servic...

Page 176: ...on page 75 12 Close the system See Closing the System on page 70 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 205 Troubleshooting a Diskette Drive Problem Error message indicates a diskette drive problem Action CAUTION Many repairs may only be done by a certified service technician You shoul...

Page 177: ...tem to the electrical outlet and turn on the system and attached peripherals 11 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the problem persists continue with the following steps 12 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 13 Open the system See Opening the System on page 68 14 Remove the e...

Page 178: ...Expansion Card Shroud on page 75 25 Close the system See Closing the System on page 70 26 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 27 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 28 Repeat step 20 through step 27 until all expansion cards are reinstalled or one of the expansion cards causes the tes...

Page 179: ...68 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that the power cable is properly connected to the drive 8 Close the system See Closing the System on page 70 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 205 Troubleshooting a SCSI T...

Page 180: ...form troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 8 Open the system See Opening the System on page 68 9 Remove the expansion card shroud See Remo...

Page 181: ...roceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 193 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 6 For a problem with a single hard drive continue to the next step 3 If your system has a SAS...

Page 182: ...on page 82 e Verify that the SAS or SATA cables are securely seated in their connectors f Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 g Close the system See Closing the System on page 70 h Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 205 Troubleshooting a Hot ...

Page 183: ... the host adapter for information about the configuration utility b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system 6 Ensure that the required device drivers for your controller are installed and are configured correctly See the operating system documentation for more information 7 Verify th...

Page 184: ...stalling the SAS SATA Backplane on page 151 f Verify that the SAS cables are securely seated in their connectors g Verify that the power cable on the SAS SATA backplane is securely seated in the connector h Install the processor shroud See Installing the Processor Shroud on page 74 i Install the expansion card shroud See Installing the Expansion Card Shroud on page 75 j Close the system See Closin...

Page 185: ...system and press the applicable key sequence to enter the configuration utility Ctrl C for a SAS controller Ctrl R for a SAS RAID controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step 5 Turn off the system and attache...

Page 186: ...sts see Getting Help on page 205 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Many repairs may only be done by a certified service technician You should only perform tr...

Page 187: ...t step 9 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 10 Open the system See Opening the System on page 68 11 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 12 Remove all expansion cards in the system See Removing an Expansion Card on page 108 NOTE If your operating system is running off a disk controller card...

Page 188: ...card until you are able to single out the faulty expansion card If the tests fail for all expansion cards see Getting Help on page 205 Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action CAUTION Many repairs may only be done by a ...

Page 189: ...on page 70 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 If possible run the appropriate online diagnostic test See Running the System Diagnostics on page 193 If the tests fail or the problem persists continue to the next step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 13 Open the system...

Page 190: ...e tests fail the processor is faulty See Getting Help on page 205 22 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 23 Open the system See Opening the System on page 68 24 Remove the expansion card shroud See Removing the Expansion Card Shroud on page 72 25 Remove the processor shroud See Removing the Processor Shroud on page 72 26 Swap processor ...

Page 191: ...Troubleshooting Your System 191 ...

Page 192: ...192 Troubleshooting Your System ...

Page 193: ...nications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the...

Page 194: ... system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press F10 during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagno...

Page 195: ...omponents that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not ...

Page 196: ...window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable d...

Page 197: ...ly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 6 1 shows the locations of the configuration jumpers and the system board connecto...

Page 198: ...198 Jumpers and Connectors Figure 6 1 System Board Jumpers and Connectors 12 15 16 18 19 22 23 25 39 40 41 1 2 3 4 5 6 7 8 9 24 38 37 36 35 34 33 32 31 29 28 26 27 11 13 14 21 20 10 17 30 ...

Page 199: ...onnector 10 VGA Video connector 11 RAC_CONN2 Remote Access Control RAC card 2 12 DIMM4B B1 First memory module slot processor 2 13 DIMM4A B2 Second memory module slot processor 2 14 DIMM3B B3 Third memory module slot processor 2 15 DIMM4A B4 Fourth memory module slot processor 2 16 CPU2 Microprocessor 2 17 RAC_CONN1 Remote Access Control RAC card 1 18 DIMM2B A1 First memory module slot processor 1...

Page 200: ...tch connector 32 PERC_LED SAS card LED connector 33 SATA_D SATA_D drive connector 34 SATA_C SATA_C drive connector 35 SATA_B SATA_B drive connector 36 TOE TCP IP Offload Engine Key 37 USB_INT Internal USB key 38 SATA_A SATA_A drive connector 39 FAN1 Front system fan connector 40 NVRAM_CLR NVRAM jumper 41 PWRD_EN Password clear jumper Table 6 1 System Board Jumpers and Connectors continued Item Con...

Page 201: ...lane is present in systems that have a front loading hot plug hard drive bay when available Figure 6 2 shows the locations of the SAS SATA backplane connectors Table 6 2 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings are retained at system boot The configuration se...

Page 202: ...pers and Connectors Figure 6 2 SAS SATA Backplane Connectors 1 release pin 2 SAS SATA connector 3 backplane connector 4 SAS SATA backplane 5 power connector 6 SAS SATA drive connectors 4 front back 2 3 1 5 4 6 ...

Page 203: ...rd jumper on the system board 4 Close the system See Closing the System on page 70 5 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must move the jumper plug to the enabled position NOTE I...

Page 204: ...204 Jumpers and Connectors ...

Page 205: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 206: ...206 Getting Help ...

Page 207: ...run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files f...

Page 208: ...n the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program m...

Page 209: ...ntially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuratio...

Page 210: ...orrection EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus th...

Page 211: ...ory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a da...

Page 212: ...nterface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is abou...

Page 213: ... a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN lb Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linu...

Page 214: ...cation usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in w...

Page 215: ...y that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each log...

Page 216: ... increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data red...

Page 217: ...th faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume o...

Page 218: ...As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System...

Page 219: ...m written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB ...

Page 220: ...t install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application pr...

Page 221: ...ossary 221 XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 222: ...222 Glossary ...

Page 223: ...67 removing 66 replacing 66 blank hard drive 91 BMC configuring 60 boot device configuring 118 C cabling SAS controller card 114 CD DVD drive installing 101 removing 97 troubleshooting 178 chassis intrusion switch installing 143 removing 142 replacing 143 checking equipment 160 closing the system 70 connecting external devices 16 connectors back panel 15 front panel 13 NICs 15 serial port 15 USB 1...

Page 224: ...1 replacing 94 troubleshooting 176 drive blank installing 91 removing 91 DVD drive See CD DVD drive E error messages 43 expansion cards 108 installing 111 removing 108 replacing 111 troubleshooting 186 external devices connecting 16 F features back panel 15 front panel 13 G guidelines installing memory 128 H hard drive configuring the boot device 118 installing 84 91 removing 88 troubleshooting 18...

Page 225: ...les 131 power supply 81 processor 137 RAC card 120 RAID battery 115 116 SAS controller card 112 system board 157 tape drive 101 USB memory key 121 J jumpers 197 K keyboard troubleshooting 161 L LOM NIC daughter card removing 120 M memory troubleshooting 173 memory key connector USB 121 memory modules DIMMs configuring 128 installing 131 removing 133 messages alert 41 diagnostics 41 error messages ...

Page 226: ...ting 171 PowerNow 49 processor installing 137 removing 134 troubleshooting 188 upgrades 134 R RAC card installing 120 removing 118 RAID battery installing 116 removing 117 recommended tools 64 removing 3 5 inch drive 91 CD DVD drive 97 chassis intrusion switch 142 control panel assembly 152 diskette drive 91 expansion cards 108 front drive bezel 66 hard drive 82 hard drive blank 91 hard drives 88 ...

Page 227: ...rt connector 15 setup password 59 startup accessing system features 12 support contacting Dell 205 system closing 70 opening 68 system board installing 157 jumpers 197 removing 154 replacing 157 system cooling troubleshooting 172 system features accessing 12 system messages 32 system password 56 system setup program CPU options 48 entering 43 integrated devices options 51 keystroke 43 memory optio...

Page 228: ... 184 SD card 175 start up routine 159 system battery 170 system cooling 172 tape drive 179 USB device 165 video 160 wet system 168 Trusted Platform Module TPM 54 U upgrades processor 134 USB internal connector for memory key 121 USB device connectors back panel 15 connectors front panel 13 troubleshooting 165 USB key troubleshooting 175 V video connector 15 troubleshooting 160 W warning messages 4...

Page 229: ...Index 229 ...

Page 230: ...230 Index ...

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