Dell PowerEdge 4200 Series, Administrator'S Manual, Page: 56 / 440

56 | SRA 6.0 Administrator’s Guide
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Refresh - R Refreshes the display of the customer’s computer.
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File Transfer - Launches a window to transfer files to and from the customer’s computer.
See the “Using the Secure Virtual Assist File Transfer” section on page 57 for more
information.
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Chat - Launches the chat window to communicate with the customer. The technician can
also use the dedicated chat window in the bottom left window of the Secure Virtual Assist
application.
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System Info -Displays detailed information about the customer’s computer.
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Reboot Customer - Reboot the customer’s computer. Unless you have Requested full
control, the customer will be warned about and given the opportunity to deny the reboot.
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Switch Screen - Switches to a second monitor if the customer’s computer has more than
one monitor configured.
Controlling the Secure Virtual Assist Display
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Full Screen - Hides all of the Secure Virtual Assist toolbars and displays the customer’s
desktop on the technician’s entire screen with the Secure Virtual Assist taskbar in the top
left corner.
If the Secure Virtual Assist taskbar doesn’t display, move your mouse to the top middle of
the screen. Right-click on the taskbar and click
Restore to exit full-screen mode.
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Auto Scaling - Zooms the display to fill the entire Secure Virtual Assist window.
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Zoom - Zooms the display to one of several presets or allows you enter a specific value.
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True Size - Zooms to 100%.
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Side Bar - Toggles the display of the side bar with the email invitation and chat windows.
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Top Bar - Toggles the display of the top bar with the customer queue and toolbar.
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All Bars - Displays both the side bar and top bar.
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No Bar - Hides both the side bar and top bar.
Note A number of these options can be configured from the pull-down menus at the top of the
Secure Virtual Assist application.