Dell PowerConnect W Airwave 7.1, User Manual

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228 | Performing Daily Administration in AWMS Dell PowerConnect W AirWave 7.1 | User Guide
Monitoring and Supporting WLAN Users
The AWMS Users pages support WLAN users in AWMS. This section describes the Users pages as follows:

Overview of the Users Pages

Monitoring WLAN Users With the Users > Connected and Users > All Pages

Supporting Guest WLAN Users With the Users > Guest Users Page

Supporting Users on Thin AP Networks With the Users > Tags Page

See also Evaluating and Diagnosing User Status and Issues .
For information about creating AWMS users and AWMS user roles, refer to the following sections in this
guide:

Creating AWMS Users

Creating AWMS User Roles
If you need to create an AWMS user account for frontline personnel who are to support Guest WLAN users,
refer to
“Supporting Guest WLAN Users With the Users > Guest Users Page” on page 231 .
Overview of the Users Pages
The Users pages display multiple types of user data for existing WLAN users. The data comes from a number of
locations, including data tables on the access points, information from RADIUS accounting servers, and
AWMS-generated data. AWMS supports the following Users pages:

Users > Connected—Displays active users that are currently connected to the WLAN. For additional
information, refer to
“Monitoring WLAN Users With the Users > Connected and Users > All Pages” on
page 229 .

Users > All—Displays all users of which AWMS is aware, with related information. Non-active users are
listed in gray text. For a description of the information supported on this page, refer to
“Monitoring WLAN
Users With the Users > Connected and Users > All Pages” on page 229 .

Users > Guest Users—Displays all guest users in AWMS and allows you to create, edit, or delete guest users.
See
“Supporting Guest WLAN Users With the Users > Guest Users Page” on page 231 .

Users > User Detail—Displays client device information, alerts, signal quality, bandwidth, and association
history. This page appears when you select a user’s MAC address from one of the following pages:

Users > Connected

Users > All

Home > Search page results or Search field results that display the user MAC address
See “Evaluating and Diagnosing User Status and Issues” on page 234 .

Users > Diagnostics—Displays possible client device issues, diagnostic summary data, user counts, AP
information, 802.11 counters summary, and additional information. This page appears when you select a
user’s MAC address from one of the following pages:

Users > Connected

Users > All

Home > Search page results or Search field results that display the user MAC address
See “Evaluating and Diagnosing User Status and Issues” on page 234 .

Users > Tags—Displays a list of wireless tags, such as Aeroscout, PanGo and Newbury, that are heard by
thin APs, and reported back to a controller that is monitored by AWMS. AWMS displays the information it
receives from the controller in a table on this page.
“Supporting Users on Thin AP Networks With the Users
> Tags Page” on page 233 .