user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details
listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees
whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user's sole and exclusive remedy
against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential
loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded
by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul
–
RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F. 06500
"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a
refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you
may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell,
the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. See "
Getting Help
" to obtain customer assistance. To
expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell
issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be
in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers
who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be
returned, along with any media and documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In addition,
reconditioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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