To select a menu option, press the left- or right-arrow key to highlight the option and press <Enter>, or press the key that corresponds to the
highlighted letter in the category title.
Advanced Testing Help Menu
The
Help
options and a description of their functions are presented in the following table:
Messages and Codes
Your application programs, operating system, and computer can identify problems and alert you to them. When a problem occurs, a message may appear on
your monitor screen or a beep code may sound. The following two subsections present information about each message or beep code.
System Messages
If you receive a system message, see the following table for suggestions on resolving problems indicated by the message. The system messages are listed
alphabetically.
NOTE:
The options displayed on your screen should reflect the hardware configuration of your computer.
Advanced Testing Help Categories
Help Option
Description
Menu
Describes the
Advanced Testing
screen, the
Device Groups
, and the diagnostic menus and commands, and gives instructions on how to use
them
Keys
Explains the functions of all keystrokes that can be used in Dell Diagnostics
Device
Group
Describes the highlighted group in the
Device Groups
list on the main menu and provides reasons for using certain tests
Device
Describes the highlighted device in the
Device Groups
list on the
Advanced Testing
screen
Test
Describes the test procedure for each highlighted test group subtest
Versions
Lists the version numbers of the subtests
NOTE:
If the system message you received is not listed in the table, check the documentation for the application program that you were running at the
time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action.
System Messages
Message
Cause
Action
Address mark not found
The basic input/output system (BIOS)
found a faulty disk sector or could not
find a particular disk sector.
See "
Hard Drive Problems
."
Alert! Cover was previously removed.
The computer cover was removed.
Reset
Chassis Intrusion
in
system setup
.
Alert! Hard drive thermal probe not detected.
No hard-drive thermal probe is
installed; computer has a defective
thermal probe; thermal probe cable is
not connected to the control panel.
Ensure that an operational hard-drive thermal probe
is installed and connected to the control panel.
Alert! Previous attempts at booting this system have
failed at checkpoint [
nnnn
]. For help in resolving
this problem, please note this checkpoint and contact
Dell Technical Support.
The system failed to complete the boot
routine three consecutive times for the
same error.
Contact Dell
for technical assistance, and report the
checkpoint code (
nnnn
) to the support technician.
Alert! Previous hard drive thermal failure.
One of the hard drives overheated the
last time you started the computer.
Make sure that nothing is blocking the vents on the
back of the computer and that all fans inside the
computer are working.
Alert! Previous shutdown due to thermal event.
Microprocessor(s) or hard drive(s)
overheated the last time you started
the computer. Computer was shut
down to protect the components.
Make sure that nothing is blocking the vents on the
back of the computer and that all fans inside the
computer are working.
Alert! System battery voltage is low.
System battery is providing
inadequate voltage.
See "
Battery Problems
."
Alert! System fan not detected.
No system fan is installed; system fan
has failed; system fan is not connected
to the system board.
Ensure that an operational system fan is installed and
connected to the system board.
Alert! Uncorrectable memory error previously detected
in
XXXXh
.
Faulty or improperly seated Rambus in-
line memory modules (RIMMs) or
defective system board.
See "
System Memory Problems
" and "
System Board
Problems
."
Alert! Unsupported AGP adapter card installed. System
halted!
A high-power AGP Pro110 graphics
card is installed in a desktop computer.
Replace the AGP Pro110 graphics card with an AGP
Pro50 graphics card.
Attachment failed to respond
The diskette drive or hard drive
controller cannot send data to the
associated drive.
See "
Diskette Drive Problems
" and "
Hard Drive
Problems
."
Bad command or file name
The command you entered does not
exist or the file name you specified is
faulty.
Make sure you have spelled the command correctly,
put spaces in the proper place, and used the correct
pathname.
Bad error-correction code (ECC) on disk read
The diskette drive or hard drive
controller detected an uncorrectable
See "
Hard Drive Problems
."
