Dell DR4300 Page 191 Owner'S Manual Download | Manualshive

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GUID-BFCB0642-E2F1-4DF3-A36A-754CBF7252EE

Troubleshooting processors

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.

Steps
1.

Run the appropriate diagnostics test. See the Using system diagnostics section.

2.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.

Remove the system cover.

4.

Ensure that the processor and heat sink are properly installed.

5.

Install the system cover.

6.

Run the appropriate diagnostic test. See the Using system diagnostics section.

7.

If the problem persists, see the Getting help section.

Related Links

Getting help
Using system diagnostics
Removing the system cover
Installing the system cover

GUID-A10CF731-933A-46F7-8071-AB809D784D2A

System messages

For a list of event and error messages generated by the system firmware and agents that monitor system

components, see the Dell Event and Error Messages Reference Guide at

Dell.com/openmanagemanuals

>

OpenManage software

.

GUID-0DDED001-0DAF-447B-A3C1-3FD7708DA3A1

Warning messages

A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a hard drive, a message warns you that you may lose all
data on the hard drive. Warning messages usually interrupt the task and need you to respond by typing y
(yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more
information, see the documentation that shipped with the operating system or application.

GUID-F1461F68-F9F6-4D40-BBFD-007E193F4AFE

Diagnostic messages

The system diagnostic utility will generate messages if there are errors detected when you run diagnostic
tests on your system. For more information about system diagnostics, see the Using system diagnostics
section.

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Summary of Contents for DR4300

Page 1: ...Dell DR4300 System Owner s Manual Regulatory Model E31S Series Regulatory Type E31S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...ht 21 Processor specifications 21 PSU specifications 21 System battery specifications 21 Expansion bus specifications 21 Memory specifications 22 Drive specifications 22 Hard drives 22 Ports and connectors specifications 22 USB ports 22 NIC ports 23 Serial connector 23 VGA ports 23 Internal Dual SD Module 23 Video specifications 23 Environmental specifications 24 Particulate and gaseous contaminat...

Page 4: ...er 59 Boot Manager main menu 59 PXE boot 60 5 Installing and removing system components 61 Safety instructions 61 Before working inside your system 61 After working inside your system 62 Recommended tools 62 Front bezel optional 62 Removing the optional front bezel 63 Installing the optional front bezel 64 System cover 65 Removing the system cover 65 Installing the system cover 66 Inside the syste...

Page 5: ...on card riser 102 Expansion card installation guidelines 102 Removing an expansion card from expansion card riser 2 or 3 102 Installing an expansion card into the expansion card riser 2 or 3 104 Removing an expansion card from the expansion card riser 1 105 Installing an expansion card into the expansion card riser 1 107 Removing the riser 1 blank 108 Installing the riser 1 blank 110 Removing expa...

Page 6: ...g a hot swap hard drive 149 Removing a hard drive from a hard drive carrier 150 Installing a hard drive into a hard drive carrier 151 Hard drive backplane 152 Removing the hard drive backplane 152 Installing the hard drive backplane 155 Removing the optional hard drive backplane rear 157 Installing the optional hard drive backplane rear 158 SD vFlash card optional 160 Replacing an optional SD vFla...

Page 7: ...ubleshooting a wet system 180 Troubleshooting a damaged system 181 Troubleshooting the system battery 181 Troubleshooting power supply units 182 Troubleshooting power source problems 182 Troubleshooting power supply unit problems 182 Troubleshooting cooling problems 183 Troubleshooting cooling fans 184 Troubleshooting system memory 184 Troubleshooting an internal USB key 185 Troubleshooting an SD ...

Page 8: ... button system identification tag system identification button and USB and VGA ports The diagnostic LEDs or the LCD panel is prominently on the front panel The hot swappable hard drives are accessible from the front panel Figure 1 Dell DR4300 system front panel features and indicators 1 System identification button 2 Power button 3 NMI button 4 Information tag 5 Hard drives 6 USB management port i...

Page 9: ...operating systems This button can be pressed by using the end of a paper clip NOTE Use this button only if directed to do so by qualified support personnel or by instructions in the operating system s documentation 4 Information tag Contains system information such as service tag NIC MAC address for your reference The information tag is a slide out label panel 5 Hard drives Up to twelve 3 5 inch h...

Page 10: ... be accessed from the back panel The hot swappable power supply units and if installed the rear accessible hard drives are accessible from the back panel Figure 2 Back panel features 1 System identification button 2 System identification connector 3 iDRAC8 Enterprise port 4 Half height PCIe expansion card slot 5 Serial connector 6 Video connector 7 USB port 8 Full height PCIe expansion card slot 9...

Page 11: ...es you to connect a VGA display to the system 7 USB port 2 Enables you to connect USB devices to the system The ports are USB 3 0 compliant 8 Full height PCIe expansion card slot 3 Enables you to connect up to 3 full height PCI Express expansion cards 9 Ethernet connector 4 Four integrated 10 100 1000 Mbps Network Interface Card NIC connectors or Four integrated connectors that include Two 10 100 ...

Page 12: ... and enter the host adapter configuration utility program Electrical indicator The indicator flashes amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU If the prob...

Page 13: ...hard drive is in the Advanced Host Controller Interface AHCI mode the status indicator on the right side does not turn on Table 4 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initial...

Page 14: ...ator Table 5 NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data i...

Page 15: ...ns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage NOTE Ensure that both the PSUs are of the same capacity CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Mixing PSUs from previous generations of Dell ...

Page 16: ...ent wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected GUID B78FC6EE 0A44 41A9 B7BB 18B2285C2528 iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and ...

Page 17: ...plete The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 8 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop connected is recognized Tu...

Page 18: ...ue Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personnel GUID FFD1DBDF FE27 4F74 B422 AC3614907ADC Documentation matrix The documenta...

Page 19: ...agement system know the iDRAC features and troubleshoot using iDRAC Integrated Dell Remote Access Controller User s Guide at Dell com esmmanuals Know about the RACADM subcommands and supported RACADM interfaces RACADM Command Line Reference Guide for iDRAC and CMC at Dell com esmmanuals Launch enable and disable Lifecycle Controller know the features use and troubleshoot Lifecycle Controller Dell ...

Page 20: ...The technical and environmental specifications of your system are outlined in this section GUID DAD8F503 360C 424D 8629 744021A098FD Chassis dimensions This section describes the physical dimensions of the system Figure 8 Chassis dimensions of your Dell DR4300 system 20 ...

Page 21: ...pply units PSUs Table 13 PSU specifications PSU Class Heat dissipation maximum Frequency Voltage 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC autoranging NOTE Heat dissipation is calculated using the PSU wattage rating NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V GUID 80981FD0 DC12 475E A81A 7940257A5073 System batte...

Page 22: ...RDIMMs Supported memory bus frequencies are 1333MT s 1600 MT s 1866 MT s 2133MT s or 2400 MT s Table 15 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twenty four 288 pin 4 GB single ranked or 8 GB dual ranked RDIMMs 4 GB with single processor 8 GB with dual processors minimum one memory module per processor 64 GB with two processors GUID 40E1EAB7 5862 41D4 844...

Page 23: ... Gbps GUID 7EAFB060 2567 408C 8B4B 236D5D99A1BF Serial connector The serial connector connects a serial device to the system The Dell DR4300 system supports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant GUID 5025B7F3 BD6E 4CC0 B5FD A0FD0AC79699 VGA ports The Video Graphic Array VGA port enables you to connect the system to a VGA displ...

Page 24: ...18 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Table 19 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at...

Page 25: ...ceed the specified limitations and result in equipment damage or failure you may need to rectify the environmental conditions Re mediation of environmental conditions is the responsibility of the customer Table 23 Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper conf...

Page 26: ...6EA 0355 4E26 8C90 8FD8741EC068 Expanded operating temperature Table 26 Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures betwe...

Page 27: ... wattage processor is not supported Redundant power supply units are required Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported The 3 5 inch hard drive chassis supports a maximum of 120 W processor The 2 5 inch hard drive chassis supports a maximum of 145 W processor Only SSDs are allowed in the hard drive slots at the back of the 3 5 inch hard drive c...

Page 28: ...o make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators to system issues helps them perform remote system management and reduces the need for physical access to the system GUID F24BAF10 1283 44A5 8E2E AE1A076D14A8 Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastruct...

Page 29: ...e the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals GUID 1AB8E7C1 D279 4356 B543 698D5F784858 Options to install the operating system If the system is shipped without an operating system install the supported operating system by using one of the following resources Table 27 Resources to install the operating system Resources Location Dell Systems Management Tools a...

Page 30: ...e Service Tag of your system in the Service Tag or Express Service Code box NOTE If you do not have the Service Tag select Detect My Product to allow the system to automatically detect your Service Tag or under General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are displayed 4 Download the drivers you need to a USB drive CD or DVD G...

Page 31: ...and management allows the updates to be sent from Dell or appropriate third party consoles directly to iDRAC with Dell Lifecycle Controller on a Dell PowerEdge server regardless of the operating system that may or may not be running For information about Remote Enterprise Systems Management documents see Dell com idracmanuals Partner Programs Enterprise Systems Management For information about Ope...

Page 32: ...eboot Execution Environment PXE Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot GUID 14F9A24F 3F4E 4510 BAD1 7DF47F366F2A System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the tex...

Page 33: ...ystem Setup details The System Setup Main Menu screen details are explained as follows Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC paramete...

Page 34: ...following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS Related Links System BIOS System BIOS Settings details GUID 5E09EEBE 3FEC...

Page 35: ...e TPM security It also manages the power and NMI buttons on the system Miscellaneous Settings Specifies options to change the system date time and so on Related Links System BIOS Viewing System BIOS GUID 9F5AF39D 242E 479C 81B5 AA92E8BEE63B Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI It also enables you to specify the boot order Related Links Boot...

Page 36: ...t the system reattempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Disk Failover Specifies the hard drive that is booted in the event of a hard drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first hard drive in the list is attempted to boot When this option is ...

Page 37: ...BIOS boot mode NOTE For the latest information about supported operating systems go to Dell com ossupport Related Links Boot Settings Boot Settings details Viewing Boot Settings GUID 334369A4 CDAE 4C92 852D BC139AC4CAB0 Changing the boot order You may have to change the boot order if you want to boot from a USB key The following instructions may vary if you have selected BIOS for Boot Mode 1 On th...

Page 38: ... 4DFC3EB0 8100 4AFE 99B9 BCC1A8422070 Network Settings screen details The Network Settings screen details are explained as follows Option Description PXE Device n n 1 to 4 Enables or disables the device When enabled a UEFI boot option is created for the device PXE Device n Settings n 1 to 4 Enables you to control the configuration of the PXE device Related Links Network Settings Viewing Network Se...

Page 39: ...n n 1 to 4 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically GUID 1579708F 42D4 4ADD A311 68559496D27A System Security You can use the System Security screen to perform specific functions such as setting the system password setup password and disabling the power button Related Links System Security Settings details Operating with a ...

Page 40: ... TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Information Changes the operational state of the TPM This option is set to No Change by default TPM Status Specifies the TPM status TPM Command CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Clears all the cont...

Page 41: ...7BD B842 5A29B1B7991D Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom Related Links Viewing Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings details GUID B37E62BD 932F 41FA BEAE 5D59CED35342 Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen perform th...

Page 42: ...y screen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only the following special characters are allowed space A message prompts you to reenter the system password 5 Reent...

Page 43: ...e Setup Password field alter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes Related Lin...

Page 44: ...t for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Information Related Links System Information GUID 27BFB944 8076 438E AC65 5FE9D59F9D94 System Information details The System Information screen details are explained as follows Option Description System Model Name Specifies ...

Page 45: ...0E038F Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System ...

Page 46: ...ory interleaving is supported if a symmetric memory configuration is installed If the field is set to Disabled the system supports NUMA asymmetric memory configurations This option is set to Disabled by default Snoop Mode Specifies the Snoop Mode options The Snoop Mode options available are Home Snoop Early Snoop and Cluster on Die This option is set to Early Snoop by default This field is availab...

Page 47: ...ranslate DMA addresses to host addresses This option is set to Enabled by default Adjacent Cache Line Prefetch Optimizes the system for applications that need high utilization of sequential memory access This option is set to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefet...

Page 48: ... of the processor Processor 1 NOTE Depending on the number of CPUs there may be up to four processors listed The following settings are displayed for each processor installed in the system Option Description Family Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Speci...

Page 49: ...ded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Des...

Page 50: ... turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port E Sets the drive type of the selected device For ...

Page 51: ...2F5235A0 3E33 46E1 B904 272A8D18F2CC Viewing Integrated Devices To view the Integrated Devices screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System ...

Page 52: ...e I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a read only field If the Embedded Video ...

Page 53: ...Serial Communication details GUID E157144B C958 42B2 A59D 9EF371F99AD4 Serial Communication details The Serial Communication screen details are explained as follows Option Description Serial Communication Selects serial communication devices Serial Device 1 and Serial Device 2 in BIOS BIOS console redirection can also be enabled and the port address can be specified This option is set to Auto by d...

Page 54: ...remote console terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default Related Links Serial Communication Viewing Serial Communication GUID 0CC8F614 DBD3 4971 91CD 37D65FFAB985 System Profile Settings You can use the System Profile Settings scree...

Page 55: ...essor s core frequency is adjusted to be within the turbo range based on workload C1E Enables or disables the processor to switch to a minimum performance state when it is idle This option is set to Enabled by default C States Enables or disables the processor to operate in all available power states This option is set to Enabled by default Collaborative CPU Performance Control Enables or disables...

Page 56: ...tings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Related Links Miscellaneous Settings details System BIOS Viewing Miscellaneous Settings GUID F1DD6C36 AEB2 495B 9FDB 70E29BE86DCE Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Turn on or resta...

Page 57: ...ubject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next t...

Page 58: ...Settings Maximum Performance Performance Optimized Minimum Power Performance per Watt Optimized 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes Related Links iDRAC Settings utility GUID D76F5889 93F6 49F1 863B 922D65790737 Device Settings Device Settings enables you to configure device parameters Related Links System BIOS...

Page 59: ...2 54F0371E005F Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities Related Links Boot Manager main menu System BIOS Viewing Boot Manager GUID 9A03D297 C202 4104 9623 7DB4EB128468 Viewing Boot Manager To enter Boot Manager 1 Turn on or restart your system 2 Press F11 when you see the following message F11 Boot Manager If your operating system begins to l...

Page 60: ...71008 00CE 437D 8D48 F60AF16524C7 One shot BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from Related Links Boot Manager GUID 1E9A33BE 0F74 44FE ABA5 6BE18A66A9C7 System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager GUID 765B8384 69A6 4C68 98...

Page 61: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a...

Page 62: ...57DAAFDD 3B9C 4E62 AD30 D9B54E8D025B Recommended tools You need the following tools to perform the removal and installation procedures Key to the bezel lock This is needed only if your system includes a bezel Phillips 2 screwdriver Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433...

Page 63: ...ructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Figure 9 Removing the optional front bezel 1 release latch 2 bezel lock 3 front bezel 63 ...

Page 64: ...talling the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key 64 ...

Page 65: ... the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back an...

Page 66: ...F02 4C50 AA99 190FFE9F2D70 Installing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system co...

Page 67: ...s completely engaged with the tabs on the chassis 3 Rotate the latch release lock clockwise to the locked position Next steps 1 If removed install the front bezel 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the system including any attached peripherals Related Links Safety instructions Installing the optional front bezel 67 ...

Page 68: ... fan in the cooling fan assembly 6 2 processor 2 3 DIMMs 24 4 internal USB port 5 hard drive backplane back 6 vFlash media slot 7 hard drive 2 back 8 power supply unit 2 9 expansion card riser 3 10 network daughter card 11 expansion card riser 2 12 expansion card riser 1 13 hard drive backplane 68 ...

Page 69: ...entation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Fol...

Page 70: ...ection 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracket Steps 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated Next steps 1 If removed inst...

Page 71: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time NOTE The procedure for removing each fan is identical Steps Press the fan release tab and lift the cooling fan out of the cooling fa...

Page 72: ...an is identical Steps 1 Align the connector at the base of the cooling fan with the connector on the system board 2 Slide the cooling fan into the securing slot until the tab locks into place Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system GUID 59FCBBEE 9D16 4...

Page 73: ...roduct Steps 1 Unlock the cooling fan assembly from the chassis by lifting the release levers 2 Lift the cooling fan assembly out of the chassis Figure 15 Removing the cooling fan assembly 1 cooling fan assembly 2 cooling fan 6 3 release lever 2 4 guide pin on the system board 2 5 cooling fan connector 6 6 guide pin on the chassis 6 Next steps 1 Install the cooling fan assembly 2 Follow the proced...

Page 74: ...w the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly Incorrectly installed cables may get damaged Steps 1 Align the slots on the cooling fan assembly with the guide pins ...

Page 75: ...DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1866 MT s 2133 MT s or 2400 MT s depending on the following factors DIMM type RDIMM DIMM type RDIMM or LRDIMM Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 24 me...

Page 76: ...hannel 1 Channel 2 Channel 3 Process or 1 Slots A1 A5 and A9 Slots A2 A6 and A10 Slots A3 A7 and A11 Slots A4 A8 and A12 Process or 2 Slots B1 B5 and B9 Slots B2 B6 and B10 Slots B3 B7 and B11 Slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations 76 ...

Page 77: ...ssor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all the sockets with white release tabs first followed by the black release tabs and then the green release tabs When mixing memory modules with different capacities populate the sockets with memory modules with highest capacity fi...

Page 78: ...xample in a dual processor configuration with sixteen 4 GB single rank memory modules the available system memory is 3 4 ranks channel 16 memory modules 4 GB 48 GB and not 16 memory modules 4 GB 64 GB NOTE Memory sparing does not offer protection against a multi bit uncorrectable error NOTE Both Advanced ECC Lockstep and Optimizer modes support memory sparing GUID C028BC5D CF38 4517 A533 BD1B8BA71...

Page 79: ...ed by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 If installed remove the cooling fan assembly For more information see the Removing the cooling fan assembly section WARNING...

Page 80: ...er working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing the cooling fan assembly After working inside your system GUID AA773EDC FC9D 4325 8F44 9EE3C5E9D89C Installing memory modules Prerequisites WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory mod...

Page 81: ...y module or metallic contacts 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module ...

Page 82: ...sure proper system cooling you must install a processor blank in any empty processor socket GUID 3808486F F8BE 462B 80BF 7C99734CD1BF Removing a heat sink Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions WARNING The heat sink will be hot to touch Allow the heat sink to cool f...

Page 83: ...xpansion card into the expansion card riser 2 or 3 After working inside your system GUID 72FC3562 C978 49BA A32E EED271C890CF Removing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support te...

Page 84: ...pring up suddenly if not firmly grasped Steps 1 Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab 2 Release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward 3 Lower the open first socket release lever to lift the processor shield 4 Hold the tab on...

Page 85: ...Figure 21 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 85 ...

Page 86: ... of processor 3 processor 4 slot 4 5 processor shield 6 open first socket release lever 7 socket 8 socket keys 4 Next steps 1 Replace the processor s 2 Install the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section 86 ...

Page 87: ...crewdriver ready 4 If you are upgrading your system download the latest system BIOS version from Dell com support and follow the instructions included in the compressed download file to install the update on your system NOTE You can also update the system BIOS by using the Dell Lifecycle Controller 5 Remove the cooling shroud NOTE If applicable close the expansion card latch on the cooling shroud ...

Page 88: ... reinstalling the processor wipe your hands of any contaminants Contaminants on the processor pins such as thermal grease or oil can damage the processor 7 Align the processor with the socket keys CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 8 Align the pin 1 indicator of the processor with the triangle on the system bo...

Page 89: ...r you install the processor The heat sink is necessary to maintain proper thermal conditions 1 Install the heat sink 2 If removed reinstall the PCIe expansion card riser 3 If disconnected reconnect the cables to the expansion card s 4 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 5 Run the system diagnostics to verify th...

Page 90: ...rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Install the processor NOTE If you ar...

Page 91: ...screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop after the screw is seated The screw tension should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining two screws Next steps 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup ...

Page 92: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling Steps 1 Press the release tab and ...

Page 93: ...irs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper sy...

Page 94: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 To open the PCIe card holder latch press the release tab 2 To close the PCIe card holder latch rotate the latch clockwise until it...

Page 95: ...tions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the cooling shroud 4 Remove the PCIe card holder 5 Remove all cables routed through the cable retention bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio...

Page 96: ...lated Links Safety instructions Before working inside your system Removing the cooling shroud Removing the PCIe card holder Installing the cable retention bracket Installing the cooling shroud Installing the PCIe card holder After working inside your system GUID E0141B08 9958 4F21 8F18 1F2AA5C617AB Installing the cable retention bracket Prerequisites 1 Follow the safety guidelines listed in the Sa...

Page 97: ... to be routed in the cable retention bracket Figure 30 Installing the cable retention bracket 1 alignment pin 2 2 keyhole slot 3 tab 4 cable retention bracket Next steps 1 Install the PCIe card holder 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shr...

Page 98: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready ...

Page 99: ...holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Installing the integrated storage controller card 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing expansion card risers Installing expansion card risers Installing the cooling shr...

Page 100: ...edure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready Steps 1 Align the end of the integrated storage controller card with the controller card connector on the system board 2 Lower the connector side of the integrated storage controller card into the integrated storage controller card co...

Page 101: ...d storage controller card holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing expansion card risers Installing expansion card risers Installing the cooling shroud After working inside y...

Page 102: ...ll Length x16 x16 NOTE To use PCIe slots 1 through 4 on the risers 1 and 2 both the processors must be installed NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other ...

Page 103: ...rd permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expan...

Page 104: ...n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Lift the expansion card latch and remove...

Page 105: ...ty instructions Before working inside your system After working inside your system GUID 594D5DD5 CDBA 4D78 BFB3 D5D00B8C0AA1 Removing an expansion card from the expansion card riser 1 Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin...

Page 106: ...install a metal filler bracket over the empty expansion slot opening and then close the expansion card latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Close the latches of tab A ...

Page 107: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Unpack the expansion c...

Page 108: ...ated Links Safety instructions Before working inside your system Removing expansion card risers Installing expansion card risers After working inside your system GUID 4DE52B18 ECC1 41DE 825E 9AD3BDAFF761 Removing the riser 1 blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your pr...

Page 109: ...ank and push the riser 1 blank out of the chassis Figure 37 Removing the riser 1 blank 1 slot on the chassis 2 tab 2 3 riser 1 blank Next steps 1 Install the expansion card risers 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing expansion card risers Installing expansion card risers After work...

Page 110: ...ur warranty Read and follow the safety instructions that are shipped with your product Steps To install the riser 1 blank align the blank with the slot on the chassis and insert it into the chassis until it clicks into place Figure 38 Installing the riser 1 blank 1 slot on the chassis 2 tab 2 3 riser 1 blank Next steps 1 Install the expansion card risers 2 Follow the procedure listed in the After ...

Page 111: ...re listed in the Before working inside your system section 3 If installed remove any expansion card installed on risers 2 and 3 NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Holding the slots on the expansion card riser lift the riser from the riser connector on the system board 2 To remove expansion card risers 2 and 3 hold the edges of the expans...

Page 112: ...5 expansion card riser 1 connector 6 riser guide front Figure 40 Identifying connectors on the expansion card riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 112 ...

Page 113: ...Figure 41 Removing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 113 ...

Page 114: ... connectors on the expansion card riser 2 1 expansion card slot 4 2 expansion card slot 5 3 power connector for GPU cards Figure 43 Removing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 114 ...

Page 115: ... expansion card slot 7 3 power connector for GPU cards Figure 45 Identifying connectors on the expansion card riser 3 alternate 1 expansion card slot 6 2 power connector for GPU cards Next steps 1 If removed install an expansion card on the riser 2 If applicable replace the expansion card riser 3 Follow the procedure listed in the After working inside your system section 115 ...

Page 116: ... in the Before working inside your system section 3 If removed install the expansion card s into the expansion card riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is no...

Page 117: ...re 46 Installing the expansion card riser 1 1 expansion card riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front 117 ...

Page 118: ...Figure 47 Installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 118 ...

Page 119: ...ard GUID 0CBC7747 E59B 4278 90A7 C44C79218332 Internal dual SD module optional The Internal Dual SD module IDSDM provides you with a redundant SD card solution You can configure the IDSDM for storage or as the OS boot partition The IDSDM card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy NOTE When th...

Page 120: ...or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Temporarily label each SD card with its corresponding slot number before removal Re install the SD card s into the corresponding slots Steps Locate the SD card slot on the internal dual SD module...

Page 121: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE To use an SD card with your system ensure that the Internal SD Card Port is enabled in System Setup NOTE Temporarily label each SD card with its corresponding slot number before removal ...

Page 122: ...s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your pr...

Page 123: ... IDSDM 2 pull tab 3 IDSDM connector The following table describes the IDSDM indicator codes Table 34 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline has failed or is write protected...

Page 124: ...fore working inside your system section NOTE Temporarily label each SD card with its corresponding slot before removal Steps 1 Locate the internal dual SD module IDSDM connector on the system board To locate the IDSDM connector see the System board connectors section 2 Align the IDSDM with the connector on the system board 3 Push the IDSDM until it is firmly seated on the system board Next steps 1...

Page 125: ...simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Loosen the captive screws that secure the network daughter card NDC to the system board 2 Hold the NDC b...

Page 126: ... 2 If removed install the expansion card s on the expansion card riser 2 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 Installing the network daughter card After working insi...

Page 127: ...d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Orient the network daughter card NDC so that the Ethernet connectors fit through the slot in the back ...

Page 128: ...ext steps 1 If applicable install the expansion card s in the expansion card riser 2 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 After working inside your system 128 ...

Page 129: ...ION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product ...

Page 130: ...attery Prerequisites WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa...

Page 131: ...stem battery 2 system battery slot 3 To install a new system battery hold the battery with the facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Figure 57 Installing the system battery 1 system battery 2 system battery slot Next steps 1 Install the cooling shroud 2 Follow the procedure listed in the After working inside your system sect...

Page 132: ... be of the same maximum output power GUID DE802C03 9996 495C 9942 249068F1F3E4 Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the load thus operating at high...

Page 133: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section Steps If you are installing a second power supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the PSU blank must be ins...

Page 134: ...e power supply unit blank with the power supply unit slot and push it into the power supply unit slot until it clicks into place Figure 59 Installing the PSU blank 1 PSU blank 2 PSU bay GUID A5270B5C 2E81 4F3D B936 5A6211BC48B5 Removing an AC power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple re...

Page 135: ...Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE...

Page 136: ...d and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Figure 61 Installing an AC PSU 1 release latch 2 PSU cable connector 3 PSU 4 power connector 5 PSU handle GUID BC395B99 9FF1 411A A3E3 AE00C469C152 System board A system board also known as the motherboard is the main printed circuit board found in systems The system b...

Page 137: ...ny attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the following a Cooling shroud b Cooling fan assembly c Power supply unit s d All expa...

Page 138: ...from the back of the chassis slots 3 Lift the system board out of the chassis Figure 62 Removing the system board 1 release pin 2 system board 3 system board holder Next steps 1 Install the system board 2 Follow the procedure listed in the After working inside your system section 138 ...

Page 139: ...tions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not cov...

Page 140: ... see the Installing the Trusted Platform Module section For more information on the TPM see the Trusted Platform Module section NOTE The TPM plug in module is attached to the system board and cannot be removed A replacement TPM plug in module will be provided for all system board replacements where a TPM plug in module was installed 2 Replace the following a Cable retention bracket 140 ...

Page 141: ... section b If the Service Tag is not backed up in the backup flash device enter the system Service Tag manually For more information see the Entering the system Service Tag section c Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM For more information see the Re enabling the Trusted Platform Module TPM section Related Links Installing the cable retention bracket Inst...

Page 142: ...he status of the license and the UEFI Diagnostics version 2 Perform one of the following steps After the restore process is complete BIOS prompts to restore the system configuration data 3 Perform one of the following steps Press Y to restore the system configuration data Press N to use the default configuration settings After the restore process is complete the system restarts GUID F083FE03 F846 ...

Page 143: ...to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the TPM connector on the system board NOTE To locate the TPM connector on the system board see the System ...

Page 144: ...ettings 9 From the Intel TXT option select On GUID 7850D8AB 9CA4 4020 BE8C BCC2AEA21EDD Hard drives Your system supports entry hard drives and enterprise class hard drives Entry hard drives are designed for 5x8 operating environment with less workload rating to drives and enterprise class drives are designed for 24x7 operating environment Selecting the correct drive class will enable the critical ...

Page 145: ... repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maint...

Page 146: ...n You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must ...

Page 147: ...ezel GUID 5EE8C88A E7DE 483A 98D2 5F96AE00CC47 Installing a 3 5 inch hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 68 Installing a 3 5 inch hard drive blank 1 hard drive blank Next steps If appli...

Page 148: ...de your system section 3 If applicable remove the bezel 4 Using the management software prepare the hard drive for removal If the hard drive is online the green activity or fault indicator flashes while the drive is turning off When the hard drive indicators are off the hard drive is ready for removal For more information see the documentation for the storage controller CAUTION To prevent data los...

Page 149: ...AUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Combining SAS and S...

Page 150: ...er handle to lock the hard drive in place Figure 70 Installing a hot swappable hard drive or SSD 1 release button 2 hard drive or SSD carrier 3 hard drive or SSD carrier handle Related Links Removing a 3 5 inch hard drive blank GUID B6680147 8B76 4F44 A94E 9DB8E691A792 Removing a hard drive from a hard drive carrier Prerequisites 1 Keep the Phillips 1 screwdriver ready 2 Remove the hot swappable h...

Page 151: ...not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier 2 Align the screw holes on the hard drive with the screws holes on the hard drive carrier When aligned correctly the back of the hard drive ...

Page 152: ...es from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the cooling fan a...

Page 153: ... 2 2 SAS cable A2 3 SAS cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 SAS cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 153 ...

Page 154: ...hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 integrated storage controller card Next steps 1 Install the hard drive backplane 2 Follow the procedure listed in the After working inside your system section 154 ...

Page 155: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTIO...

Page 156: ...le 11 hard drive backplane 12 hard drive backplane connector 12 Next steps 1 Replace the cooling fan assembly 2 Replace the cooling shroud 3 Install the hard drives in their original locations 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing a hot swap hard drive Installing the cooling fan a...

Page 157: ... the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and ...

Page 158: ...tructions Before working inside your system Removing a hot swappable hard drive or SSD After working inside your system GUID CF5A942B 4BF7 4D9F A365 277C25B24D92 Installing the optional hard drive backplane rear Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 158 ...

Page 159: ... product Steps 1 Align the notches on the backplane with the notches on the chassis 2 Lift the release pin and slide the backplane toward the back of the chassis until firmly seated 3 Release the release pin to lock the backplane to the chassis 4 Reconnect all the cables to the backplane Figure 77 Installing the optional 2 5 inch x2 hard drive backplane 1 SAS cable 2 release pin 3 hard drive conne...

Page 160: ...tegrated Dell Remote Access Controller User s Guide at Dell com idracmanuals GUID E528D1FD 0729 4005 B0CE 53EC1A4CA2D5 Replacing an optional SD vFlash media card 1 Locate the SD vFlash media slot on the system 2 To remove the SD vFlash media card push the card inward to release it and pull the card from the card slot Figure 78 Removing the SD vFlash media card 1 SD vFlash media card 2 SD vFlash me...

Page 161: ...nly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Remove the scr...

Page 162: ...ow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 1 screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 163: ... tighten the screw securing the vFlash media unit to the chassis Figure 81 Installing the vFlash media unit 1 cable 2 screw 3 vFlash media unit 4 vFlash media slot 5 standoff Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 163 ...

Page 164: ...t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors Steps 1 Disconnect the control panel cable from th...

Page 165: ...ystem section Related Links Safety instructions Before working inside your system Installing the control panel After working inside your system GUID 34B561A0 959C 4B0B A688 3D3873F2A0D0 Installing the control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the T15 Torx...

Page 166: ...ector and guide the connector and pull tab into the channel 3 Push the cable until the cable passes completely through the channel 4 Tighten the screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pinched or crimped 5 Connect the cable connector to the hard drive backplane by pushing on the center of the connector Figure 83 Installing t...

Page 167: ...rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on the hard drive backplane Steps 1 Rotate the locking tab on the I O cable connector clock...

Page 168: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Fold the PPID label around the cable 2 Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the I O cable you must release th...

Page 169: ...ble 2 hard drive backplane 3 screw 3 4 I O panel 5 chassis Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 169 ...

Page 170: ...atically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing GUID 5101AF8E D6E1 481A 8B40 4EE392FF2573 When to use the Embedd...

Page 171: ...nostics starts executing the tests on all the detected devices GUID F3B6DEB8 E427 42C3 9290 73C6716DF21B System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log ...

Page 172: ...mper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 Related Links Disabling a forgotten password 172 ...

Page 173: ...connectors and jumpers Item Connector Description 1 J_BP_SIG1 Backplane signal connector 1 2 J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector 8 J_PS_1 PSU 1 connector 173 ...

Page 174: ...Riser 3 connector 23 J_QS Quick Sync bezel connector 24 J_RISER_3BX Riser 3 connector 25 J_SATA_B Internal SAS connector 26 J_STORAGE Mini PERC connector 27 J_USB_INT Internal USB port 28 J_SATA_A Internal SAS connector 29 BAT Battery connector 30 CPU 2 Processor 2 socket 31 J_BP3 Backplane power connector 3 32 B10 B6 B2 B9 B5 B1 Memory module sockets 33 J_BP_SIG2 Backplane signal connector 2 34 J...

Page 175: ...with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new ...

Page 176: ...em stops responding To avoid this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen GUID 69388A15 9003 4F17 8D27 4AA6073BEDF2 Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connect...

Page 177: ... and or mouse with a known working keyboard or mouse If the problem is not resolved proceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not ...

Page 178: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related Links Getting help GUID 7603765B 8EA0 4951 B8BE 82804FE971FD Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configura...

Page 179: ...the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use a...

Page 180: ...lled from the system Power supply unit s Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers if installed Expansion cards Cooling fan assembly if installed Cooling fans Memory modules Processor s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except th...

Page 181: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Getting help Using system diagnostics GUID 9213BA37 8512 4024 8F90 8CC85EF465...

Page 182: ...arranty Read and follow the safety instructions that are shipped with your product GUID 355ABB62 FDF4 44D8 9C8A 39B58111A99F Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system bo...

Page 183: ...and follow the safety instructions that are shipped with your product Ensure that the following conditions exist System cover cooling shroud EMI filler panel memory module blank or back filler bracket is not removed Ambient temperature is not higher than the system specific ambient temperature External airflow is not obstructed A cooling fan is not removed or has not failed The expansion card inst...

Page 184: ... your system section 2 If the problem persists see the Getting help section Related Links Getting help Safety instructions Before working inside your system GUID 1DD8CE42 B3BC 40DB 9E9B E2D6AE94011B Troubleshooting system memory Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your prod...

Page 185: ...d capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem 14 Install the system cover 15 As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system 16 If the memory problem p...

Page 186: ...d is not writable Steps 1 Enter System Setup and ensure that the Internal SD Card Port is enabled 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next restart the system displayed a message indicating the failu...

Page 187: ...ive 9 Install the system cover Next steps If the problem persists see the Getting help section Related Links Getting help GUID EE9A4AC7 4A6C 472E 8A1C D9EE658260A2 Troubleshooting a tape backup unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direct...

Page 188: ...ropriate diagnostic test See the Using system diagnostics section Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller and then run the Hardware ...

Page 189: ...connect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the system cover 12 Reconnect the system to the electrical outlet and turn on the syst...

Page 190: ...5 Install the system cover 6 Turn on the system and attached peripherals 7 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Remove the system cover 9 Remove all expansion cards installed in the system 10 Install the system cover 11 Run the appropriate diagnostic test See the Using system diagnostics section If the te...

Page 191: ...ostics Removing the system cover Installing the system cover GUID A10CF731 933A 46F7 8071 AB809D784D2A System messages For a list of event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software GUID 0DDED001 0DAF 447B A3C1 3FD7708DA3A1 Warning messages A wa...

Page 192: ...ates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation links listed in the Documentation resources section of this manual 192 ...

Page 193: ...ght corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact detail...

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