Dell Dimension L c Series, Reference And Troubleshooting Manual

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6-6 Dell Dimension Lxxxc Systems Reference and Troubleshooting Guide
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1. Remove the computer cover and rotate the power supply as described in
“Removing and Replacing the Computer Cover” and “Rotating the Power Supply
Away From the System Board” in Chapter 2.
2. Remove the DIMMs as described in “Removing a DIMM” in Chapter 2.
3. Check the DIMMs and DIMM sockets for broken tabs and damaged connectors.
If a module is damaged, replace it. If a DIMM socket is damaged, refer to
Chapter 7, “Getting Help,” for instructions on obtaining technical assistance.
4. Reinstall the DIMMs as described in “Installing a DIMM” in Chapter 2.
5. Rotate the power supply back into position, replace the computer cover,
reconnect the system to an electrical outlet, and turn on the system.
6. Enter the system setup program, and verify Total Memory on the Main screen
again.
If the problem still exists and you have a single DIMM, repeat the preceding
steps, installing the DIMM in a different socket. If you have more than one
DIMM, try installing one at a time.
7. If the problem persists, refer to Chapter 7, “Getting Help,” for instructions on
obtaining technical assistance.
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If an error message indicates a drive problem or if a drive seems to perform
incorrectly or not at all, the problem could be a loose connection, a system setup
problem, a misconfigured operating system, or a conflict with other hardware. If sys-
tem setup problems and conflicts have been eliminated, perform the following
general steps to troubleshoot drives.
NOTE: Many viruses can cause drive problems. Use virus-scanning software to check
for and remove any viruses before completing the following steps.
1. Remove the computer cover and rotate the power supply as described in
“Removing and Replacing the Computer Cover” and “Rotating the Power Supply
Away From the System Board” in Chapter 2.
2. Remove the interface cable and the DC power connector from the malfunction-
ing drive, and inspect them for damage.
3. Reconnect the interface and DC power connectors to the appropriate connectors
on the drive, making sure they are firmly seated.
4. Rotate the power supply back into position, replace the computer cover, connect
all external cables, and turn on the system.
5. If the problem persists, refer to Chapter 7, “Getting Help,” for instructions on
obtaining technical assistance.