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7-16 Dell Dimension Lxxxc Systems Reference and Troubleshooting Guide

Poland

(Warsaw)

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 22  . . . . . . . . . . . . . . 60 61 999
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  . . . . . . . . . . . . . . 60 61 999
Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  . . . . . . . . . . . . . . 60 61 999
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  . . . . . . . . . . . . . . 60 61 998
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  . . . . . . . . . . . . . . 60 61 999
Web site:

support.euro.dell.com/pl

E-mail:

[email protected]

Singapore

(Singapore)

NOTE: Customers

in Singapore call

Malaysia for cus-

tomer assistance.

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 051
Customer Service (Penang, Malaysia) . . . . . . . . . . . 04 . . . . . . . . . . . . . . .810 4949
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 054
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 053

South Africa

(Johannesburg)

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . .  011  . . . . . . . . . . . . . . .709 7710
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . .  011  . . . . . . . . . . . . . . .709 7710
Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  011  . . . . . . . . . . . . . . .706 7700
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  011  . . . . . . . . . . . . . . .709 0495
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  011  . . . . . . . . . . . . . . .709 7700
Web site:

support.euro.dell.com/za

E-mail:

[email protected]

Southeast Asian/

Pacific Countries

(excluding Austra-

lia, Brunei, China,

Hong Kong, Japan,

Korea, Macau,

Malaysia, New

Zealand, Singapore,

Taiwan, and Thai-

landrefer to indi-

vidual listings for

these countries)

Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 810-4810

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Summary of Contents for Dimension L c Series

Page 1: ... HOO LPHQVLRQ F 6 VWHPV 5 5 1 1 7528 6 227 1 8 5 7 ZZZ GHOO FRP ...

Page 2: ...demarks and DellWare is a service mark of Dell Computer Corporation Intel and LANDesk are registered trademarks and Celeron and MMX are trademarks of Intel Corporation MS DOS Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or th eir products...

Page 3: ... be sure your monitor and attached devices are electrically rated to operate with the AC power available in your location Before working inside the computer unplug the system to help prevent electric shock or system board damage Certain system board components continue to receive power any time the computer is connected to AC power To help avoid possible damage to the system board wait 5 seconds a...

Page 4: ...ll and other sources to help you correctly position your keyboard Set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead l...

Page 5: ...H GLVFRQQHFWLQJ RU UHPRYLQJ D FRPSRQHQW IURP WKH V VWHP ERDUG 1 Turn off your computer and any devices 2 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any s...

Page 6: ... SH UHFRP PHQGHG E WKH PDQXIDFWXUHU LVFDUG XVHG EDWWHULHV DFFRUGLQJ WR WKH PDQXIDFWXUHU V LQVWUXFWLRQV 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJH Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an u...

Page 7: ...ance Chapter 5 Software Solutions has information on using audio utilities and reinstalling software Chapter 6 Checking Inside Your Computer presents troubleshooting proce dures for system components such as expansion cards memory and drives Chapter 7 Getting Help provides information on obtaining technical assis tance Users who have been unable to resolve problems using the troubleshooting inform...

Page 8: ...l Dimension Lxxxc Systems Help The Dell Dimension Lxxxc Systems Reference is an HTML Reference file that provides technical information about your system such as interrupt request IRQ assignments system board connector designations and error message descrip tions To open the Reference click the Start button point to Programs Dell Documents and then click Dell Dimension Lxxxc Systems Reference You ...

Page 9: ... tions used as visual cues for specific elements of text throughout this document Interface components are window titles button and icon names menu names and selections and other options that appear on the monitor screen or display They are presented in bold Example Click OK Keycaps are labels that appear on the keys on a keyboard They are enclosed in angle brackets Example Enter Key combinations ...

Page 10: ... Screen text is presented in the Courier New font Example The following message appears on your screen 1R ERRW GHYLFH DYDLODEOH Example Type PG F SURJUDPV and press Enter Variables are placeholders for which you substitute a value They are presented in italics Example DIMM_x where x represents the DIMM socket designation ...

Page 11: ...ories 1 5 Cleaning the Computer Monitor and Keyboard Exteriors 1 5 Cleaning the Mouse 1 6 Cleaning Diskette Drives 1 6 Power Protection Devices 1 6 Surge Protectors 1 6 Line Conditioners 1 7 Uninterruptible Power Supply 1 7 KDSWHU QVWDOOLQJ 8SJUDGHV RQ WKH 6 VWHP RDUG Safety First For You and Your Computer 2 1 Installation Guidelines 2 2 Removing and Replacing the Computer Cover 2 2 Rotating the P...

Page 12: ...5 Inch Bay 3 6 Lower 3 5 Inch Bay 3 9 Upgrading the EIDE Hard Disk Drive 3 10 Replacing the Hard Disk Drive 3 10 Partitioning and Logically Formatting an EIDE Hard Disk Drive 3 12 KDSWHU DVLF 7URXEOHVKRRWLQJ Backing Up Data Files 4 1 Installing Additional Hardware and Software 4 1 DellWare Support 4 2 Checking the Basics 4 2 External Connections 4 2 Power 4 3 Start Up Routine 4 3 Environmental Fac...

Page 13: ...5 6 Audio Driver for Windows 98 5 6 Audio Driver for Windows NT 5 6 Intel 810 Chip Set Driver for Windows 98 5 7 NIC Drivers 5 7 NIC Driver for Windows 98 5 7 NIC Driver for Windows NT 5 8 Using the SnapRestore Program 5 8 Reinstalling the McAfee VirusScan Program 5 9 Temporarily Disabling McAfee VirusScan Program 5 10 Resolving Software and Hardware Incompatibilities 5 11 Reinstalling Windows 98 ...

Page 14: ...fore You Call 7 5 Dell Contact Numbers 7 7 SSHQGL 6 VWHP 6SHFLILFDWLRQV SSHQGL 6 VWHP 6HWXS 3URJUDP Entering the System Setup Program B 1 Using the System Setup Program B 2 System Setup Screens and Options B 3 Main Screen B 4 Advanced Screen B 5 Boot Configuration Submenu B 6 Peripheral Configuration Submenu B 7 IDE Configuration Submenu B 8 Primary IDE Master Submenu B 10 Diskette Configuration S...

Page 15: ...D 8 SSHQGL DUUDQW 5HWXUQ 3ROLF DQG HDU 6WDWHPHQW RI RPSOLDQFH Limited Three Year Warranty U S Only E 1 Coverage During Year One E 1 Coverage During Years Two and Three E 2 General Provisions E 2 Limited Three Year Warranty Canada Only E 3 Coverage During Year One E 4 Coverage During Years Two and Three E 4 General Provisions E 4 Total Satisfaction Return Policy U S and Canada Only E 5 Year 2000 St...

Page 16: ...u 4 11 Figure 4 2 Dell Diagnostics Main Screen 4 12 Figure 5 1 Audio Configuration Window for Windows 98 5 2 Figure 5 2 Sample Volume Control Window 5 3 Figure 5 3 Disabled McAfee VirusScan Program Icon 5 10 Figure 6 1 Expansion Card Installation 6 2 Figure 6 2 Incorrect Expansion Card Installations 6 2 Figure 7 1 Diagnostics Checklist 7 6 Figure B 1 Main Screen Menu B 4 Figure B 2 Advanced Screen...

Page 17: ...een Menu Options B 5 Table B 4 Boot Configuration Submenu Options B 6 Table B 5 Peripheral Configuration Submenu Options B 7 Table B 6 IDE Configuration Submenu Options B 9 Table B 7 Primary IDE Master Submenu Options B 10 Table B 8 Diskette Configuration Submenu Options B 11 Table B 9 Event Log Configuration Submenu Options B 12 Table B 10 Video Configuration Submenu Option B 13 Table B 11 Securi...

Page 18: ...xx ...

Page 19: ... program lists the speed of your system s processor For information on accessing this program refer to Appendix B Sys tem Setup Program Cache memory that enhances the speed of many microprocessor operations by storing the most recently accessed contents of system memory The L1 cache consists of an integrated 32 KB instruction and data cache The L2 cache consists of 128 KB of synchronous dynamic ra...

Page 20: ...ng NOTE If you attach a USB device that was not included in your original system configuration you may need to install a specific driver for that device to obtain its full functionality Contact the USB device manufacturer for more information A personal system 2 PS 2 style keyboard port and a PS 2 compatible mouse port For systems with integrated network capabilities a 10 100 megabit per second Mb...

Page 21: ...V The upgrades Dell offers undergo rigorous testing to ensure proper operation with your computer You should review PCI Expansion Card Upgrades in Chapter 2 or Chapter 3 Installing Drives to be sure you have the necessary slots or resources available before purchasing such an upgrade Dell offers a variety of expansion cards to increase system functionality Fax modem cards with telephony support PC...

Page 22: ...p of those files that have been changed Following these guidelines ensures the loss of no more than a day s work As further insurance against data loss keep dupli cate copies of the weekly and monthly backups at an off site location Doing so ensures that you lose no more than a week s work even if one of the on site backups becomes corrupted DFNXS HYLFHV Tape and Zip drives are convenient and affo...

Page 23: ...contains pretreated diskettes in individually sealed packages Small vacuum cleaner with a brush attachment OHDQLQJ WKH RPSXWHU 0RQLWRU DQG H ERDUG WHULRUV To clean the exterior of the computer monitor and keyboard perform the following steps 1 Place the strap around your wrist and attach the other end to an unpainted metal surface on the back of the chassis 2 Turn off the computer monitor and any ...

Page 24: ...e drive and turn on the system After 20 or 30 seconds remove the diskette from the drive 127 R QRW DWWHPSW WR FOHDQ GULYH KHDGV ZLWK D VZDE RX PD DFFL GHQWDOO PLVDOLJQ WKH KHDGV UHQGHULQJ WKH GULYH LQRSHUDEOH 3RZHU 3URWHFWLRQ HYLFHV A number of devices are available that protect against power problems such as power surges transients and power failures 6XUJH 3URWHFWRUV Surge protectors prevent volt...

Page 25: ... most complete protection against variations in power because it uses battery power to keep the system running when AC power is lost AC power while available charges the battery when AC power is lost the battery provides power to the system for a limited amount of time from 15 minutes to an hour or so depending on the UPS system NOTE Use a UPS to protect your computer only Connect other devices su...

Page 26: ...1 8 Dell DimensionLxxxc Systems Reference and Troubleshooting Guide ...

Page 27: ...ct your computer and devices from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any tele phone or telecommunication lines from the computer 3 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the com puter before touching anything inside your computer While you work pe...

Page 28: ...he computer cover perform the following steps 1 Observe the Caution for Your Personal Safety and Protection of Your Equip ment found earlier in this chapter Also observe the safety instructions at the front of this guide 127 7R DYRLG LQDGYHUWHQWO GDPDJLQJ WKH V VWHP ERDUG EH VXUH RX GLVFRQQHFW WKH FRPSXWHU V SRZHU FDEOH IURP WKH HOHFWULFDO RXWOHW DQG IURP WKH EDFN RI WKH FKDVVLV EHIRUH UHPRYLQJ WK...

Page 29: ...used connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer 2 Check to see that no tools or extra parts including screws are left inside the computer 3 Place the chassis upright with the front facing you Align the computer cover so its bottom hooks fit in the chassis curves 4 Lift up the cover making sure to keep the bottom hooks ali...

Page 30: ...he computer on its side as shown in Figure 2 2 3 Press the release latch see Figure 2 2 while lifting the power supply Rotate the power supply out of the chassis while keeping the power cables clear LJXUH 5RWDWLQJ WKH 3RZHU 6XSSO When you rotate the power supply back into the chassis gently lift the cable retainer and hold the drive cables out of the way Rotate the power supply into position until...

Page 31: ...cables supply power to the system board and to internal drives The flat ribbon cables are the interface cables for internal drives An interface cable con nects a drive to an interface connector on the system board The system board the large printed circuit board secured to the right side of the chassis holds the computer s control circuitry and other electronic components Some hardware options are...

Page 32: ...2 6 Dell DimensionLxxxc Systems Reference and Troubleshooting Guide LJXUH QVLGH WKH KDVVLV release latch and padlock ring drive bay drive bay power supply AC power receptacle I O panel hard disk drive ...

Page 33: ... PCI2 PCI3 PCI4 microprocessor socket J5H1 fan connector J3J1 secondary IDE channel connector SEC IDE control panel connector J9F2 diskette drive interface connector FLOPPY primary IDE channel connector PRI IDE power input connector POWER battery socket BATTERY Wakeup On LAN connector WOL configuration jumper J7A1 DIMM sockets BANK0 BANK1 auxiliary line in audio connector AUX IN network connector ...

Page 34: ...PPY Diskette drive interface connector GAME MIDI game port connector for systems with integrated audio J3J1 Fan connector J5H1 Microprocessor socket J7A1 Configuration jumper J9F2 Control panel connector KEYBD Keyboard connector LINE IN Line in jack for systems with integrated audio LINE OUT Line out jack for systems with integrated audio LS9A1 Speaker MIC Microphone jack for systems with integrat...

Page 35: ...ure 2 5 shows the location of the system board configuration jumper in your com puter Table 2 2 describes the settings and functions of the configuration jumper PARALLEL Parallel port connector sometimes referred to as LPT1 PCIn PCI expansion card connectors natural color POWER Power input connector PRI IDE Primary EIDE channel connector SEC IDE Secondary EIDE channel connector SERIAL Serial port ...

Page 36: ... In this mode an automatic recovery is attempted if the BIOS detects that any of its main blocks are corrupted Maintenance mode Starting the system in Maintenance mode jumper on pins 2 3 automatically starts the system setup program adds the Mainte nance option to the menu bar and displays the Maintenance screen The Maintenance screen provides the Clear All Pass words option which allows you to di...

Page 37: ... Administrative Tools Common folder and view the Resources tab NOTE If an IRQ supported by your card is not available try reassigning resources used by other devices or disabling unused devices QVWDOOLQJ SDQVLRQ DUGV To install an expansion card perform the following steps 1 Prepare the expansion card for installation as instructed in the documentation that came with the expansion card Check the d...

Page 38: ... see Figure 2 7 LJXUH 5HPRYLQJ WKH LOOHU UDFNHW 6 Insert the expansion card firmly into the expansion card connector Cutouts in the card edge connector align with crossbars in the expansion card connector Gently rock the card into the connector until it is fully seated see Figure 2 8 LJXUH QVWDOOLQJ DQ SDQVLRQ DUG filler bracket card edge connector expansion card expansion card connector ...

Page 39: ...les required for the card as described in the documentation that came with the card 9 Rotate the power supply back into place replace the computer cover and re connect your computer and devices to their electrical outlets and turn them on 10 Refer to the documentation that came with the expansion card for information on installing any required drivers for your operating system 5HPRYLQJ SDQVLRQ DUG...

Page 40: ...Ms in the two DIMM sockets on the system board Only non error checking and correction non ECC 100 megahertz MHz DIMMs are supported Purchasing mem ory upgrades from Dell Spare Parts ensures system compatibility these upgrades are also covered under your system warranty NOTE Your computer is designed for peak performance with specific DIMMs that are validated through rigorous testing The system may...

Page 41: ...system and press Del when the blue Dell logo screen appears to enter the system setup program Verify that the amount displayed for Total Memory on the Main screen is correct If the memory total is incorrect turn off the system remove the computer cover rotate the power supply and reseat the DIMMs in their sockets Then repeat steps 6 and 7 NOTE The system memory value reported by the operating syst...

Page 42: ... Main screen is correct 5HSODFLQJ WKH 6 VWHP DWWHU A 3 0 V CR2032 coin cell battery mounted in a system board socket see Figure 2 5 maintains system configuration date and time information The battery can last sev eral years NOTE Leave your power strip turned on when the computer is turned off to extend battery life If the battery expires the system loses the system configuration information when ...

Page 43: ...EMHFW EHWZHHQ WKH EDWWHU DQG WKH VRFNHW 2WKHUZLVH RX PD GDPDJH WKH V V WHP ERDUG E SU LQJ RII WKH VRFNHW RU E EUHDNLQJ FLUFXLW WUDFHV RQ WKH V VWHP ERDUG 4 Locate the battery see Figure 2 5 and pry it out of its socket with your fingers or with a blunt nonconductive object such as a plastic screwdriver 5 Insert the battery into the socket with the side labeled facing up see Figure 2 12 LJXUH 6 VWH...

Page 44: ...2 18 Dell DimensionLxxxc Systems Reference and Troubleshooting Guide ...

Page 45: ... holds the externally accessible half height 5 25 inch drive The lower drive cage holds two 3 5 inch devices In addition to the externally accessible drive bays your computer has one internal bay that holds an enhanced integrated design electronics EIDE hard disk drive 5HPRYLQJ DQG 5HSODFLQJ WKH H HO To remove the bezel perform the following steps 1 Remove the computer cover as described in Removi...

Page 46: ...from the chassis disengage the two retaining hooks on the bezel and carefully pull it away from the chassis To replace the bezel fit the bezel s two retaining hooks into their corresponding slots on the chassis Rotate the bezel toward the chassis until the bezel latches into position bezel release tab retaining hooks ...

Page 47: ...ove the front panel insert for the bay you plan to use From the back of the bezel as shown in Figure 3 2 press the release tab to the side Then rotate the insert toward you and remove it from the bezel LJXUH 5HPRYLQJ D QFK QVHUW If you permanently remove a drive from the drive cage replace the front panel insert by inserting its two tabs into the slot in the bezel and rotating the insert forward u...

Page 48: ...Cable Select jumper position RQQHFWLQJ ULYH DEOHV When installing a drive you connect two cables a DC power cable and an interface cable to the back of the drive The DC power cable comes from the power supply and contains a 4 pin connector that is keyed to avoid incorrect insertion Do not force two connectors together if they do not fit properly Your drive s power input connector to which you conn...

Page 49: ...es DVD ROM and CD ROM drives up to one half height 5 25 inch device and two 3 5 inch devices QFK ULYH To upgrade the drive in the 5 25 inch drive bay perform the following steps 1 Prepare the new drive for installation as described in Configuring Drives found earlier in this chapter 2 Remove the bezel according to the instructions in Removing and Replacing the Bezel found earlier in this chapter 3...

Page 50: ...HFWRU 9 Attach the appropriate interface cable to the drive If you installed a controller card in step 7 attach the other end of the interface cable to the controller card rather than the system board 10 Replace the bezel 11 Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing thepower supply and computer cover 12 Rota...

Page 51: ...tructions in Rotating the Power Supply Away From the System Board in Chapter 2 While holding the power supply stand the computer up 5 Remove the metal plate covering the bay as shown in Figure 3 5 Using a screw driver pop out the metal plate from the left or right side of the chassis LJXUH 5HPRYLQJ D QFK ULYH D 3ODWH 6 Remove the extra rails see Figure 3 6 from the inside of the front of the chass...

Page 52: ...WKH FDEOHV FDQ UHVWULFW DLUIORZ FDXVH FRROLQJ SUREOHPV DQG LQWHUIHUH ZLWK UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU I RX PXVW URXWH FDEOHV RYHU FDUGV EH H WUHPHO FDXWLRXV ZKHQ UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU 9 Connect a DC power cable to the drive as described earlier in Connecting Drive Cables 127 0DWFK WKH FRORUHG VWULS RQ WKH FDEOH ZLWK SLQ RQ WKH LQWHUIDFH FRQQHFWRU 10 Attach the app...

Page 53: ... in this chapter 3 Rotate the power supply according to the instructions in Rotating the Power Supply Away From the System Board in Chapter 2 While holding the power supply stand the computer up 4 Remove the existing drive from the bay by disconnecting the power cable and interface cable squeezing the rail tabs at the front of the drive and sliding the drive from the bay 5 Remove the rails from ea...

Page 54: ...fer to Running the Dell Diagnostics in Chapter 4 8SJUDGLQJ WKH DUG LVN ULYH In addition to the externally accessible drive bays your computer hasone internal bay for a 1 inch high hard disk drive This bay is occupied with your Dell installed EIDE hard disk drive Use the procedures in this section to upgrade your hard disk drive 5HSODFLQJ WKH DUG LVN ULYH To replace a drive in the hard disk drive b...

Page 55: ...KH GULYH V LQWHUIDFH FRQQHFWRU 6 Connect a DC power cable and the EIDE cable to the new drive as described ear lier in Connecting Drive Cables 7 If necessary connect the EIDE cable to the PRI IDE connector on the system board 8 Replace the bezel 9 Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing thepower supply and...

Page 56: ...re data Every hard disk drive purchased from Dell is physically formatted before it is sent to you For the Windows 98 operating system all drives use a single partition with the 32 bit file allocation table FAT32 file system For the Windows NT operating system all drives have a 2 gigabyte GB primary partition that uses a 16 bit file allocation table FAT16 file system and a secondary partition form...

Page 57: ... need to back up Dell installed driver files for Dell installed devices The driver files are preserved on the Dell Dimension ResourceCD NOTE In case of warranty replacement of your hard disk drive you will receive a blank formatted drive from Dell You must reinstall application programs and restore data files QVWDOOLQJ GGLWLRQDO DUGZDUH DQG 6RIWZDUH If the problem you are experiencing began after ...

Page 58: ...ost likely sources of problems for your computer system A quick check of all the switches controls and cable connections can easily solve these problems Usually reseating disconnecting and then reconnecting the cables corrects these problems NOTE See the System Features section of the Dell Dimension Lxxxc Systems Help for the location of your computer s external connectors and controls To check co...

Page 59: ...at known good electrical outlet bypassing any power protection devices power strips and extension cables to verify that the system turns on Turn off the computer and any attached devices and disconnect them from their electrical outlets Disconnect any devices attached to the computer except for the mouse and the monitor Reseat the power cable at the back of the computer then reconnect the computer...

Page 60: ...play image Fluorescent lights or halogen lamps causing display flickering or distortion Electrical extension cords and keyboard and mouse extension cables Too many devices on a power strip or multiple power strips from one electrical outlet Electrical conduits in an adjoining wall or elevators on the other side of the wall Large metal beams inside the wall behind the system Dust accumulation near ...

Page 61: ...system and examine the video interface cable connector for bent pushed in broken or missing pins Check the documentation that came with your monitor for additional information NOTE Some missing pins may be normal for your monitor check the documen tation that came with the monitor Remove any video extension cables reseat the monitor s video interface cable connector and securely tighten the captiv...

Page 62: ...has integrated audio check for conflicts as described in Resolv ing Software and Hardware Incompatibilities in Chapter 5 Then reinstall the audio drivers refer to Audio Drivers in Chapter 5 If your system has a sound card refer to Sound Cards in Chapter 6 for further troubleshooting information 0RGHP 127 RQQHFW WKH PRGHP WR DQ DQDORJ OLQH RQO 8VLQJ D QRQDQDORJ OLQH VXFK DV D GLJLWDO RU SULYDWH EUD...

Page 63: ...llowing checks NOTE Inconsistencies in the recording of CD ROM media may cause some higher speed CD ROM drives to vibrate more than others Such vibration and associated noise do not indicate a defect in the drive or the CD It should be noted that not all media can be read by all drives Double click My Computer and check to see if the drive is recognized by the sys tem Most of the common boot secto...

Page 64: ...reen indicator lights when the system is connected to a 100 megabit per second Mbps network The yellow indicator flashes brightly when activity occurs on either a 100 or 10 Mbps network connection The green indicator turns off when the system is connected to a 10 Mbps network NOTE If you can connect to the network but are having problems accessing network resources contact your network administrat...

Page 65: ...he following cabling restrictions for 10BASE T and 100BASE TX networks For 10BASE T networks use Category 3 or Category 5 wiring and connectors For 100BASE TX networks use Category 5 wiring and connectors The maximum cable run length from a computer system to a concentrator or hub is 100 meters m 328 feet ft The maximum number of systems not counting concentrators or hubs on a network is 1024 For ...

Page 66: ...leted successfully Error messages that appear if any problems are detected As long as the microprocessor and the input and output components of your com puter system the monitor keyboard CD ROM DVD ROM drive and diskette drive are working you can use the Dell Diagnostics If you are experienced with computers and know what component s you need to test simply select the appropriate diagnos tic test ...

Page 67: ...t require user interaction and that do not take a long time to run Dell recommends that you choose this option first to increase the odds of trac ing the source of the problem quickly For a thorough check of your system select Fully Test All Devices To check a particular area of your system select Select Devices to Test To select an option from this menu highlight the option and press Enter or pre...

Page 68: ... to be tested for the selected device group Two lines at the bottom of the screen are the menu area The first line lists the menu options you can select press the left or right arrow key to highlight a menu option The second line gives information about the option currently highlighted LJXUH HOO LDJQRVWLFV 0DLQ 6FUHHQ Do not be concerned if the Device Groups area does not list the names of all the...

Page 69: ...vides instructions on how to use them H V Keys explains the functions of all the keystrokes that can be used in the Dell Diagnostics HYLFH URXS Device Group describes the test group that is presently highlighted in the Device Groups list on the main menu screen It also provides reasoning for using some tests HYLFH Device is the educational section of the online Help It describes the function and p...

Page 70: ...kette Drive Seek Test LVNHWWH GULYH LVNHWWH ULYH 6HHN 7HVW 7KLV WHVW YHULILHV WKH GULYH V DELOLW WR SRVLWLRQ LWV UHDG ZULWH KHDGV 7KH WHVW RSHUDWHV LQ WZR SDVVHV ILUVW VHHNLQJ IURP WKH EHJLQQLQJ WR HQGLQJ F OLQGHUV LQFOXVLYHO DQG VHFRQG VHHNLQJ DOWHUQDWHO IURP WKH EHJLQQLQJ WR HQGLQJ F OLQGHUV ZLWK FRQYHUJHQFH WRZDUGV WKH PLGGOH 9HUVLRQV Versions lists the version numbers of the subtests that are ...

Page 71: ...egrated audio functions QDEOLQJ WKH XGLR RQILJXUDWLRQ 3URJUDP LQ LQGRZV This section explains how to enable the Audio Configuration program for the Microsoft Windows 98 operating system and briefly describes its controls and features To enable the Audio Configuration program in Windows 98 perform the following steps 1 Click the Start button point to Settings and click Control Panel 2 In the Contro...

Page 72: ...d the Configuration ERXW 7DE The About tab provides the version of the Audio Configuration program XGLR 7DE The 3D Audio tab allows you to enable the stereo speakers and headphones ULYHU 7DE The Driver tab allows you to check Driver File Details or Update Drivers 5HVRXUFHV 7DE The Resources tab displays information about the audio resources and any conflicting devices Enable Use automatic settings...

Page 73: ...LQGRZV 3RZHU 0DQDJHPHQW HDWXUHV When you run Windows 98 the power management features of your Dell system can be set through the Power Management Properties window If you press Del when the computer restarts your computer s power management features can be set through the system setup program To set the power management features through Windows 98 perform the following steps 1 Click the Start butt...

Page 74: ...e Windows 98 taskbar and to display a password prompt when the system resumes from standby mode NOTE Windows 98 may take several seconds to resume the system from the power scheme settings 5HLQVWDOOLQJ ULYHUV All of your system s drivers for Dell installed devices are operative when you receive the system no further installation or configuration is needed However if you ever need to reinstall any ...

Page 75: ...llation remove the Dell Dimension ResourceCD from the CD ROM drive and then click Finish 9LGHR ULYHU IRU LQGRZV 17 To reinstall the video driver for Windows NT perform the following steps 1 Start the Windows NT operating system 2 Insert the Dell Dimension ResourceCD into the CD ROM drive The Dell Dimen sion ResourceCD screen appears Click the right arrow button 3 The first time that you use the De...

Page 76: ...nly knowledgeable users should install drivers ClickOK to continue 5 In the All Folders list click the win98 folder 6 In the Description list click Dimension Lxxxc Creative Labs Audio Driver 7 In the All Files list double click setup exe 8 Click Next to start the driver installation or click Quit to exit the installation process 9 When prompted to restart your system to complete the installation r...

Page 77: ...folder An alert message appears inform ing you that only knowledgeable users should install drivers ClickOK to continue 5 In the All Folders list click the win98 folder 6 In the Description list click Dimension Lxxxc Intel 810 Chip Set Driver 7 In the All Files list double click setup exe 8 Click Next to start the driver installation or click Quit to exit the installation process 9 When prompted t...

Page 78: ...indow opens 4 Click the Adapters tab and click Add 5 In the Select Network Adapter window click Have Disk 6 From the Insert Disk window type GULYHUV ZLQQW U where x is the CD ROM drive Click OK 7 From the Select OEM Options window highlight Intel PRO Adapter Click OK to begin the driver installation 8 From the Network window click the Adapters tab and verify that the Intel 82559 Fast Ethernet LAN ...

Page 79: ...ided a copy of McAfee VirusScan on CD If you need to reinstall McAfee Virus Scan perform the following steps 1 Turn on your system 2 Insert the VirusScan CD into your CD ROM or DVD ROM drive 3 Double click the My Computer icon and then double click the CD ROM drive icon 4 Double click the setup exe icon 5 In the Welcome to Setup window click Next 6 Read the software license agreement and click Yes...

Page 80: ...RUDULO LVDEOLQJ 0F IHH 9LUXV6FDQ 3URJUDP When you install commercially available software you may be prompted to tempo rarily disable any virus scanning program running on your system To temporarily disable the McAfee VirusScan program perform the following steps 127 KHQ WKH 0F IHH 9LUXV6FDQ SURJUDP LV GLVDEOHG YLUXVHV DUH QRW GHWHFWHG RQ RXU V VWHP 1 Locate the McAfee VirusScan program icon in th...

Page 81: ...ed list The Properties window appears 8 If there is an IRQ conflict the Device status area in the Properties window reports what expansion cards or devices are sharing the device s IRQ Resolve the IRQ conflicts You can also use the Windows 98 Hardware Conflict Troubleshooter Click Help from the Start menu double click Troubleshooting on the Contents tab and then double click If you have a hardware...

Page 82: ...ssage appears to alert you that ScanDisk has finished checking the system drive s type if prompted 9 When the Windows 98 Setup window appears click Continue Windows 98 checks your hard disk drive and prepares your system for installing the operating system If prompted enter the Windows Product Key which is printed on the front cover of the Getting Started Microsoft Windows 98 document 10 When prom...

Page 83: ...the files have been copied to the hard disk drive Windows 98restarts the system A series of windows appears to inform you that Windows 98 is setting up hardware initializing drivers and detecting hardware and Plug and Play devices The system may reboot a second time Windows 98 restarts the system and detects additional hardware settings The Windows 98 Setup window appears and lists which items Win...

Page 84: ...5 14 Dell DimensionLxxxc S ystems Reference and Troubleshooting Guide ...

Page 85: ...licts have been eliminated perform the following general steps to troubleshoot expansion cards 1 Remove the computer cover and rotate the power supply as described in Removing and Replacing the Computer Cover and Rotating the Power Supply Away From the System Board in Chapter 2 2 Remove all of the internal and external cables attached to the expansion cards 3 Remove the expansion cards as describe...

Page 86: ...ll DimensionLxxxc S ystems Reference and Troubleshooting Guide LJXUH SDQVLRQ DUG QVWDOODWLRQ LJXUH QFRUUHFW SDQVLRQ DUG QVWDOODWLRQV fully seated not fully seated front edge not seated bracket caught in slot ...

Page 87: ...indows NT check the modem proper ties and then proceed to step 3 c Click the Diagnostics tab d Highlight the COM port that the modem is using e Click More Info to verify that the system can communicate with the modem If the modem reports information to the system the modem is operating properly 3 Remove the computer cover and rotate the power supply as described in Removing and Replacing the Compu...

Page 88: ... network resources contact your network administrator To troubleshoot a network card perform the following steps 1 Run the diagnostics for your network card as described in the documentation that came with the card If the network card is not detected go to step 3 If the network card does not pass all the tests refer to Chapter 7 Getting Help for instructions on obtaining technical assistance 2 Rem...

Page 89: ...ar NVRAM as described in Clearing NVRAM in Appendix B If these actions do not resolve the problem refer to Chapter 7 Getting Help for information on obtaining technical assistance 6 VWHP 0HPRU If a random access memory RAM error message appears troubleshoot the memory by performing the following steps 1 Turn on the computer and monitor 2 If you hear a beep code or if you see a diagnostic code refe...

Page 90: ...sts refer to Chapter 7 Getting Help for instructions on obtaining technical assistance ULYHV If an error message indicates a drive problem or if a drive seems to perform incorrectly or not at all the problem could be a loose connection a system setup problem a misconfigured operating system or a conflict with other hardware If sys tem setup problems and conflicts have been eliminated perform the f...

Page 91: ...ge indicates a system board problem the boot routine does not complete refer to Start Up Routine in Chapter 4 or if the power supply fan does not spin when power is on perform the following steps 1 Verify that the electrical outlet to which the computer is connected is properly functioning Test the electrical outlet with another electrical device such as a lamp 2 Remove the computer cover and rota...

Page 92: ...rive which is displayed on the line above the D prompt Press Enter 11 Type GLDJV and press Enter The DIAGNOSTICS MENU appears 12 Type T to quickly test your computer system If the tests complete successfully proceed to the next step Otherwise refer to Chapter 7 Getting Help for instructions on obtaining technical assistance 13 Remove the boot diskette from the diskette drive and the CD from the CD...

Page 93: ...FHHGLQJ 4 Remove all expansion cards installed in the computer refer to Removing Expan sion Cards in Chapter 2 5 Rotate the power supply back into position replace the computer cover reconnect the system to an electrical outlet and turn on the computer system If the system does not have power refer to Chapter 7 Getting Help for instruc tions on obtaining technical assistance 6 Turn off the system ...

Page 94: ...apter 2 2 Check the connections in the computer Check all power and interface cable connections for the drives Make sure all cables are securely and properly connected to the system board Verify that all expansion cards are firmly seated as shown in Figure 6 1and that all components are properly seated in their connectors and sockets 3 Rotate the power supply back into position replace the compute...

Page 95: ... 11 9 Type GLDJV and press Enter The DIAGNOSTICS MENU appears 10 Type T to quickly test your computer system If the tests do not complete successfully refer to Chapter 7 Getting Help for instructions on obtaining technical assistance ...

Page 96: ...6 12 Dell DimensionLxxxc S ystems Reference and Troubleshooting Guide ...

Page 97: ...eb site http support dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web on the Internet found later in this chapter 5 If the preceding steps have not resolved the problem and you need to talk to a Dell technician call Dell s technical support service The system information label provides your system s five character service tag sequence ...

Page 98: ...ou have one your Express Service Code and then click Submit The service tag sequence and Express Ser vice code are listed on the system information label From this page you can access a number of tools and information such as system documentation drivers and BIOS updates and self diagnostic tools for resolving many computer related issues by following interactive flowcharts Ask Dudley Enter a ques...

Page 99: ...ded it The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service For the telephone number to call refer to Dell Contact Numbers found later in this chapter 7HFK D 6HUYLFH Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll fre...

Page 100: ...rt service first refer to the section titled Before You Call and then call the number for your country as listed in Dell Contact Numbers found later in this chapter 3UREOHPV LWK RXU 2UGHU If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the...

Page 101: ... that are missing any of the preceding requirements will be refused at our receiving dock and returned to you HIRUH RX DOO NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 7 1 If possible turn on your system before you call Dell for technical assis...

Page 102: ...________________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ______________...

Page 103: ... for Bracknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are cal...

Page 104: ... Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lys...

Page 105: ...port Other systems toll free 1 800 633 559 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna NOTE Customers in Austria call Lan gen Germany for Technical Support and Customer Care Home Small Business Sales 01 795 567602 Home Small Business Fax 01 795 67605 Home Small Business Customer C...

Page 106: ...rder Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto 416 758 2200 Sales Federal gove...

Page 107: ...en for fax technical support Technical Support 45170182 Customer Care 45170181 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site support euro dell com dk E mail den_support dell com Finland Helsinki Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Customer Care 09 253 313 61 Fax 09 253 313 99 Switchboard 09 253 313 00 We...

Page 108: ... 971 200 Technical Support Fax 06103 971 222 Home Small Business Customer Care 06103 971 530 Preferred Accounts Customer Care 06103 971 420 TechConnect BBS 06103 971 666 Switchboard 06103 971 0 Corporate Customer Care 06103 971 560 Web site http www dell de support E mail tech_support_germany dell com Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support to...

Page 109: ... E mail dell_direct_support dell com Italy Milan Technical Support 2 57782 690 Customer Care 2 57782 555 Sales 2 57782 411 Fax 2 57503530 Switchboard 2 57782 1 Web site support euro dell com it E mail support_italy dell com Japan Kawasaki Technical Support toll free 0088 22 7890 Technical Support toll free 0120 1982 56 Y2K Support 044 556 4298 Customer Care 044 556 4240 Direct Sales 044 556 3344 C...

Page 110: ...00 728 3772 Luxembourg NOTE Customers in Luxembourg call Belgium for sales customer and tech nical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Web site supp...

Page 111: ...siness SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site support euro dell com nl New Zealand Technical Support Dell Dimension systems only 2 50 GST per call 0900 51010 Technical Support Other systems 0800 446 255 Customer Service 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Norway Lysaker NOTE Customers in Nor...

Page 112: ... free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site support euro dell com za E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Austra lia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiw...

Page 113: ...nd Geneva Technical Support 0844 811 411 Customer Care 0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site support euro dell com ch E mail swisstech dell com Taiwan NOTE Customers in Taiwan call Malay sia for customer assistance Technical Support toll free 0080 651 226 0800 33 557 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate...

Page 114: ... Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site support euro dell com uk E mail dell_direct_support dell com 7DEOH HOO RQWDFW 1XPEHUV FRQWLQXHG RXQWU LW UHD RFDO 1XPEHU RU HSDUWPHQW 1DPH RU 6HUYLFH RGH 7ROO UHH 1XPEHU ...

Page 115: ...uthorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare toll free 1 800...

Page 116: ...7 20 Dell DimensionLxxxc Systems Reference and Troubleshooting Guide ...

Page 117: ...tem chip set Intel 810 chip set Data bus width 64 bits Address bus width 32 bits DMA channels two Interrupt levels 15 System BIOS chip 4 Mb 512 KB SDQVLRQ XV Bus type PCI version 2 2 Bus speed 33 MHz Expansion card connectors four three quarter length Expansion card connector size 120 pins Expansion card connector data width maximum 32 bits 6 VWHP ORFN System clock 66 MHz matches external processo...

Page 118: ...red Voltage 3 3 V Data bus width 64 bits BIOS address F0000h ULYHV Externally accessible one 5 25 inch bay and two 3 5 inch bays Internally accessible one bay for 1 inch high EIDE hard disk drive 3RUWV DQG RQQHFWRUV Externally accessible Serial DTE one 9 pin connector 16550C compatible Parallel one 25 pin connector bidirectional Video one 15 pin connector PS 2 style keyboard 6 hole mini DIN connec...

Page 119: ...810 chipset with Dynamic Video Memory and 4 MB display cache XGLR1 Audio controller Creative SoundBlaster Audio PCI chip with 64 voice wavetable synthesis 1HWZRUN1 NIC Intel Pro 10 100 Mbps 82559 chip RQWUROV DQG QGLFDWRUV Power control push button Power indicator green Hard disk drive access indicator green Network indicators1 green and yellow Diagnostic code indicators four bicolor yellow and gr...

Page 120: ...9 9 Kg 22 lb QYLURQPHQWDO Temperature Operating 10 to 35 C2 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 27 G faired square wave with a v...

Page 121: ...de Operating 16 to 3048 m2 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft 2 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG NOTE The Glossary in the system Helpdefines abbreviations an d acronym s ...

Page 122: ...A 6 Dell DimensionLxxxc S ystems Reference and Troubleshooting Guide ...

Page 123: ...to enter the system setup program to correct the setting You can use the system setup program as follows To change the system configuration information after you add change or remove any hardware in your system To set or change user selectable options for example the user password Dell recommends that you print the system setup program screens by pressing Print Screen or write down the information...

Page 124: ... or down to select an item Moves the cursor to the previous or next menu option Increases or decreases the current value in the selected field or cycles through settings for the selected option Selects the submenu for the current option if there is one or on the Exit menu performs the current command For System Time and System Date pressing Enter moves the cursor to the next field Reverts all sett...

Page 125: ...lays help information for the option with a currently highlighted field The bottom area lists keys and their functions for the currently displayed screen The menu bar provides access to the following screens Main screen Provides settings for the basic system configuration Advanced screen Provides detailed settings for some system features Security screen Provides indications and settings for syste...

Page 126: ...Displays the internal speed of the microprocessor Cache RAM Displays the RAM in the cache Service Tag Displays the service tag for the computer Total Memory Displays the total system memory Memory Bank 0 Displays the memory in memory bank 0 Memory Bank 1 Displays the memory in memory bank 1 System Time Resets the time on the system s internal clock System Date Resets the date on the system s inter...

Page 127: ...Configuration Displays the IDE Configuration submenu Refer to IDE Con figuration Submenu found later in this appendix Diskette Configuration Displays the Diskette Configuration submenu Refer to Dis kette Configuration Submenu found later in this appendix Event Log Configuration Displays the Event Log Configuration submenu Refer to Event Log Configuration Submenu found later in this appendix Video ...

Page 128: ...lug and Play operation NOTE Be sure this option is set to No before running the Dell Diagnostics Otherwise some diagnostics tests may incorrectly fail Reset Config Data Permits resetting Plug and Play configuration data to default values Yes resets the data No default retains the current Plug and Play settings If set to Yes configuration data reverts to default values the next time the system boot...

Page 129: ...arallel port Configures the parallel port Set this option to Auto default Enabled or Disabled Depending on the port setting you can set the following additional options Mode If port is set to Auto or Enabled available modes are Output Only Bi Directional ECP default and EPP NOTE Refer to the device manufacturer s documentation for information on which mode to use before changing this setting Base ...

Page 130: ...e in integrated NIC systems only Determines if integrated NIC is Enabled default or Dis abled Set this option to Disabled if you are using a network card instead of the integrated NIC or if the resources used by the controller are needed Legacy USB Support Set to Disabled if legacy USB support is not desired Auto default and Enabled allow support for legacy USB devices IRQ5 Reserved default indica...

Page 131: ... usually the boot hard disk drive Refer to Primary IDE Master Submenu found later in this appendix Primary IDE Slave Identifies the second drive attached to the primary EIDE interface if there is one The format of this submenu is the same as the one described in Primary IDE Master Submenu found later in this appendix Secondary IDE Master Identifies the first drive attached to the secondary EIDE in...

Page 132: ...rmines the number of sectors per block during multiple sector transfers If Type is set to User available settings for Multi sector Transfers are 2 Sectors 4 Sectors 8 Sectors 16 Sectors or Disabled turns off the feature PIO Mode Selects method of moving data to and from the EIDE drive The PIO modes can improve the performance of a hard disk drive The higher the PIO number the faster the transfer m...

Page 133: ...led default and Disabled Diskette A Selects the diskette type from Not Installed 360 KB 5 1 4 1 2 MB 5 1 4 720 KB 3 1 2 1 44 1 25 MB 3 1 2 or 2 88 MB 3 1 2 Diskette Write Protect Protects a diskette from being written to when set to Enabled When this option is set to Disabled default the diskette is not protected unless the write protect tab is in place NOTE The Glossary in the system Help defines...

Page 134: ...alidity Displays the validity of the event log Valid or Invalid View Event Log Press Enter to view the log Clear All Event Logs Clears all event logs when the system restarts if set to Yes Retains event log information if set to No default Event Logging Enables or disables event logging Mark Events As Read Press Enter and then select Yes or No to mark DMI events as either read or unread NOTE The G...

Page 135: ...QX LJXUH 9LGHR RQILJXUDWLRQ 7DEOH 9LGHR RQILJXUDWLRQ 6XEPHQX 2SWLRQ 2SWLRQ XQFWLRQ Primary Video Adapter Selects Onboard or PCI as the active video controller when the system boots NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 136: ... User Password Sets and confirms a user password Clear User Password Clears user password Settings for this option are Yes or No default User Access Level If the user password is assigned the settings for this option are displayed Limited allows the user to change a limited number of options in the setup program No Access prohib its user access to the setup program View Only allows the user to vie...

Page 137: ...d after a power loss Settings are as follows Last State default System returns to the state it was in when power was lost Stays Off System stays off when power is restored you must press the power button to restore power Power On System turns on when power is restored On LAN This option controls how the system responds to a Wakeup On LAN event The selections are Power On default or Stays Off On PM...

Page 138: ...same as for 1st Boot Device except for NETWORK 3rd Boot Device Determines which device the system tries to boot from if it cannot boot from the devices selected for 1st Boot Device or 2nd Boot Device Settings for this option are the same as for 1st Boot Device except for NETWORK and SCSI 4th Boot Device Determines which device the system tries to boot from if it cannot boot from the devices select...

Page 139: ...their original default settings but does not exit the system setup program Load Custom Defaults Loads settings saved using Save Custom Defaults option After highlighting this option press Enter Then press the spacebar to select Yes or No at the confirmation pop up menu and press Enter again Save Custom Defaults Saves any changes you have made but does not exit the sys tem setup program Discard Cha...

Page 140: ...he computer cover and rotate the power supply as described in Removing and Replacing the Computer Cover and Rotating the Power Supply Away From the System Board in Chapter 2 2 Refer to Figure 2 5 and Table 2 2 for the location and settings of the configuration jumper J7A1 on the system board 3 Move the jumper plug to the Maintenance mode setting pins 2 and 3 jumpered 4 Rotate the power supply back...

Page 141: ...ogram as described at the beginning of this appendix 2 Press the right arrow key to move to the Advanced menu 3 Select the Boot Configuration submenu by pressing Enter 4 Press the down arrow key to highlight Reset Config Data Then press the plus key to change the setting to Yes refer to Table B 4 5 Press F10 to exit the program and restart the system ...

Page 142: ...B 20 Dell DimensionLxxxc Systems Reference and Troubleshooting Guide ...

Page 143: ...ystem BIOS For other messages refer to the documentation for your application program or operating system LDJQRVWLF RGHV Your system is equipped with four diagnostic code indicators which are labeled A B C and D on the back of the computer Each of the four indicators can be yellow or green When the computer is turned on or restarted and the system is func tioning normally the indicators flash duri...

Page 144: ...nical assistance System board is receiv ing power but the BIOS is not executing Set the configuration jumper to Maintenance mode see Table 2 2 and restart the sys tem Exit and save changes in the system setup program Turn off the computer and reset the configuration jumper to Normal mode and then restart the system Remove all expansion cards and restart the system to determine if a resource confli...

Page 145: ...in Resolving Software and Hardware Incom patibilities in Chapter 5 If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining techni cal assistance Microprocessor has failed a BIOS test Refer to Chapter 7 Getting Help for instructions on obtain ing technical assistance Memory failed to be sized or enabled Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 If t...

Page 146: ...tance An IDE bus failure has occurred Reseat the EIDE cables If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining techni cal assistance The USB port or a device connected to it has failed initialization Disconnect the device from the USB port If the problem per sists refer to Chapter 7 Getting Help for instructions on obtaining technical assistance Other failure Re...

Page 147: ...7DEOH 6 VWHP 0HVVDJHV 0HVVDJH 3RVVLEOH DXVH RUUHFWLYH FWLRQ DWH UURU The keyboard controller failed its test If you receive this message after making changes in the system setup program enter the pro gram and restore the original value s If the problem persists you may have to replace the keyboard or system board Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance GG...

Page 148: ...Chapter 7 Getting Help for instructions on obtain ing technical assistance LVNHWWH RRW DLOXUH Drive A or B is present but has failed the BIOS POST Refer to Drives in Chapter 6 If the problem persists refer to Getting Help in Chapter 7 0 UURU 0 UURU 0 UURU Error in the DMA control ler or DMA channel on the system board Refer to Chapter 7 Getting Help for instructions on obtain ing technical assista...

Page 149: ...place your key board Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance QWHUIDFH UURU An error occurred with the keyboard connector Reseat the keyboard connector If the problem persists you may have to replace the keyboard or system board Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance 1R 520 6 The operating system cannot be locate...

Page 150: ...C 8 Dell DimensionLxxxc S ystems Reference and Troubleshooting Guide ...

Page 151: ...ur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the comp...

Page 152: ...change the rating of some configurations to Class A To determine which classification applies to your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is con sidered to be a Class A digital device If all labels carry eith...

Page 153: ...rference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help The following information is provided on the device or devices co...

Page 154: ...for typical domestic areas This Dell device is classified for use in a typical Class B domestic environment A Declaration of Conformity in accordance with the preceding directives and stan dards has been made and is on file at Dell Products Europe BV Limerick Ireland DWWHU LVSRVDO Your computer system uses a lithium ion battery The lithium ion battery is a long life battery and it is very possible...

Page 155: ...e appropriate VCCI notice ODVV 7 This is a Class A product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions This device belongs to Class B devices as described in EN 55022 unless...

Page 156: ...ed on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio inter ference Install and use the equipment according to the instruction manual LJXUH 9 ODVV 7 5HJXODWRU 0DUN 9 ...

Page 157: ...Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Input current rating 6 0 3 0 A or 4 0...

Page 158: ...e la Norma Oficial Mexicana NOM Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 VAC Frecuencia ...

Page 159: ...ll system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWareSM products Monitors key boards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice incl...

Page 160: ...e freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement...

Page 161: ...Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the p...

Page 162: ...ing the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this lim ited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain D...

Page 163: ...the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the warranty NOTE If you chose one of the available warranty and service options in place of the standard limited three year warranty described in the preceding text ...

Page 164: ...January 1 1997 are eligible to carry the NSTL Hardware Tested Year 2000 Compliant logo by virtue of formal test ing with and successful completion of the National Software Testing Laboratories NSTL YMARK2000 test Dell will treat a failure to pass the YMARK2000 test as a covered event under Dell s warranty for the product subject to the normal warranty limitations For a complete copy of Dell s warr...

Page 165: ... products that do not have an upgradable BIOS Dell has made available as a convenience to customers the Dell Program Patch a software utility designed to assist customers in managing the year 2000 rollover 6RIWZDUH Dell specifically excludes all non Dell developed software from this compliance state ment All software run on Dell branded hardware products should be independently verified by custome...

Page 166: ...E 8 Dell Dimension Lxxxc Systems Reference and Troubleshooting Guide ...

Page 167: ... 3 1 Boot screen system setup program B 15 cables drive interface 3 4 cache memory 1 1 A 1 calling Dell 7 7 card edge connector 3 5 cautions xi CD ROM drives troubleshooting 4 7 6 7 chassis See computer cleaning accessories 1 5 diskette drives 1 6 system exterior 1 5 tools 1 5 clearing NVRAM B 19 computer cleaning 1 5 internal view 2 6 technical specifications A 1 configuration jumper settings 2 1...

Page 168: ...ng 3 12 front panel inserts 3 3 hard disk installing 3 10 partitioning 3 12 troubleshooting 4 7 6 6 types supported 1 2 dual in line memory modules See DIMMs DVD ROM drives troubleshooting 4 7 EIDE support 1 2 electrostatic discharge See ESD error messages invalid configuration information B 1 list C 5 ESD viii Exit screen system setup program B 17 expansion cards about 2 10 installing 2 11 removi...

Page 169: ...mbinations Dell Diagnostics 4 13 system setup program B 2 line conditioners 1 7 logical formatting 3 12 0 Main screen system setup program B 4 McAfee VirusScan disabling 5 9 reinstalling 5 9 memory See DIMMs messages C 5 microprocessor type supported 1 1 A 1 modem troubleshooting 4 6 6 3 monitor cleaning 1 5 troubleshooting 4 4 mouse cleaning 1 5 1 network cable requirements 4 9 nonvolatile random...

Page 170: ... 1 software audio utilities 5 1 drivers 5 4 for configuring system B 1 included with system 1 2 software features 1 2 sound cards troubleshooting 6 4 speakers troubleshooting 4 6 specifications A 1 support technical 7 1 surge protector 1 6 system See computer system board about 2 5 features 1 2 troubleshooting 6 7 system configuration information See system setup program system memory See DIMMs sy...

Page 171: ...ds 6 1 hard disk drives 4 8 6 7 integrated NIC 4 8 6 5 Internet tools 7 2 modem 4 6 6 3 monitor 4 4 power 4 3 sound cards 6 4 speakers 4 6 start up routine 4 3 system board 6 7 troubleshooting continued system memory 6 5 where to start 4 1 typographical conventions xi 8 uninterruptible power supply See UPS upgrade options available 1 3 drives 3 1 expansion cards 2 11 memory 2 14 unpacking 2 2 UPS ...

Page 172: ...6 Dell Dimension L xxxc Systems Reference and Troubleshooting Guide Windows NT audio driver 5 6 NIC driver 5 8 video driver 5 5 World Wide Web help tools 7 2 wrist grounding strap 1 5 ...

Page 173: ...35 3 5 ORULD 6DOLQDV 217 7 RQQD 0RRUH 6XH DUU 0 5 66 RQQDB0RRUH GHOO FRP 6XHB DUU GHOO FRP 9 1 25 3 0 3 7 20387 5 6285 HOO 3 33 7 21 62 7 5 UDPH0DNHU 9HUVLRQ 32676 5 37 6 HV HV HV 3267 5 37 5 9 5 86 RG LQRWURQLF XOO RYHU 3 DVHU HW 9 09 3RVW6FULSW 2 25 6 3 5 7 6 1R 2035 66 7 67 HV HV HV 3 6 LQFKHV 3 25 17 7 21 3RUWUDLW 1 6 5 1 OSL 75 163257 0 73 73 73 721 6 6 5 16 1R 82721 6 HV ODFN DQG 306 2 25 6 ...

Page 174: ...DSWHU SSHQGL SSHQGL SSHQGL SSHQGL SSHQGL QGH 0 XOO RYHU 2U 0 XOO RYHU 3 XOO RYHU 3WS SV 3VL SV 3SU SV 3WF SV 3F SV 3F SV 3F SV 3F SV 3F SV 3F SV 3F SV 3DD SV 3DE SV 3DF SV 3DG SV 3DH SV 3L SV 3DP SV RU 3HP SV 3DS SV LQFO EODQN LQVLGH Y YLLL L LL LLL D D E E F F G G H H LQFO EODQN LQVLGH 727 3 2817 63 16758 7 216 GG EODQN SDJHV QHHGHG WR FRPSOHWH VLJQDWXUHV HOO QIRUPDWLRQ HYHORSPHQW 3RVWVFULSW PDJL...

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