Dell Dimension C521, Owner'S Manual

Page: 42 / 140

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Solving Problems
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide .
NOTE:
If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C HECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page 17).
T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —
1
Click the Start button, click Control Panel , and then click Printers and Other Hardware .
2
Click View installed printers or fax printers .
If the printer is listed, right-click the printer icon.
3
Click Properties, then click the Ports tab. For a USB printer, ensure that the Print to the following
port(s): setting is USB .
R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.