Dell Dimension C521, Owner'S Manual

Page: 34 / 140

34
Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
C HECK THE TELEPHONE LINE CONNECTION —
C HECK THE TELEPHONE JACK —
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
U SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. The jack has either a green label
or a connector-shaped icon next to it.
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN THE
M
ODEM
H
ELPER DIAGNOSTICS
— Click the Start button, point to All Programs , and then
click Modem Helper . Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on all computers.
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start button, then click Control Panel .
2
Click Printers and Other Hardware .
3
Click Phone and Modem Options .
4
Click the Modems tab.
5
Click the COM port for your modem.
6
Click Properties , click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File . If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A
FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS
: \ / : * ? “ < > | — Do not
use these characters in filenames.