Chapter 2 – Service Policies
Genesis MP
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Reseller reimbursement program
DayStar’s Genesis MP warranty repair reimbursement program
allows resellers to be credited for performing a warranty repair. A
warranty repair is considered to be the complete start to finish
process to repair a DayStar Genesis system. The DayStar
Genesis MP’s design allows for straightforward replacement of
defective or damaged subsystems.
Consult the Warranty Service Program Overview for specific pric-
ing schedules. The Warranty Service Program Overview is avail-
able on DayStar’s FaxBack system at (770) 967-0921, document
number 8505.
Diagnosing and Ordering information
Call DayStar Technical Support at (770) 967-2077 x #1. Once the
problem is diagnosed, you can order the part directly from the
technical support associate. Certain subsystems can also be
ordered and inventoried on an “as available” basis. Talk to your
technical support representative for further details and ordering
requirements.
Payment and the Return of defective parts
To ship replacement parts prior to the return of defective parts,
DayStar requires that you issue a P.O. or payment as outlined below:
1. With credit approval, Net 30-day invoicing
You are eligible to be invoiced on account by DayStar Digital if
you are currently in good standing with DayStar Digital’s credit
department.
2. Check or money order
The check must be received before the order can be sent.
Please make the check payable to DayStar Digital, Inc.
3. Credit card: American Express, MasterCard, or VISA
While you are on the phone, tech support will issue a return
authorization number (RA) for the mandatory return of the
defective part. You will also be given directions as to how to
ship the defective component back to DayStar.
Upon receipt and conformation of the returned part or subsys-
tem, DayStar will issue a credit to your account.
