DATA DISPLAY GROUP
Manual
17
Known Issues
The table below lists all known issues of the latest firmware version 2.12.0:
Known Issue
Detailed Information
Playlists with both AVI and MP4
video files are not working
reliable
It is not recommended to have playlists with both AVI and
MP4 videos in one show. It is recommended to have either
AVI or MP4 videos in the playlist
Display switches to black
between videos and still images if
both have different resolution
If a playlist contains videos and still images in native display
resolution, the display is black for about 1 … 2 seconds
between both. If the still images are in video mode
resolution, there is no black gap between both
Video playback jerks during
insertion and removal of USB
Flash Drives
ArtistaMEDIA continues to play the current playlist while
updating the content from USB Flash Drives. But during
insertion and removal of the USB device it can happen that
playback jerks for some seconds
Video file (AVI or MP4) must
contain audio track
The video file must contain a video and an audio track. Clips
without audio track can not be played back; execution of the
playlist will be stopped and the last frame of the previous
video remains on the display. ArtistaMEDIA continues to play
when new content is available
Compatibility break in USB
content update
F/W version 1.2.0:
video.avi
directly in root directory of
USB Flash Drive
F/W version 2.2.0 or above:
playlist.xml
and all video
clips in folder
ArtistaMediaContent
on USB Flash Drive
Compatibility break in ACC
content update
F/W version 1.2.0: ACC version 2.0.0 up to 2.4.1 required
F/W version 2.2.0 or above: ACC version 2.6.0 or above
required
Compatibility break in SDK
content update
F/W version 1.2.0: SDK version 3.0.0 or above required
F/W version 2.2.0 or above: SDK version 4.4.0 or above
required
18
Trouble Shooting
Problem
Reason
Solution
ArtistaMEDIA
Version 1.12
05.10.2011
Page 42 of 49
