Cuchen VEA062 Series, Manual

Page: 33 / 103

33
Read This Before Contacting Customer Service.
Please check the following table before contacting Customer Service.
A fully functional cooker may appear to malfunction if you are not familiar with how to use the rice cooker or due to
easily correctable causes. If this is the case, check the following and you may be able to solve simple issues without
having to contact Customer Service. If the problem persists, contact Customer Service.
Symptom Please check the following. How to Troubleshoot
1. Unable to cook
occasionally. Takes
too long to cook.
Is the power cord plugged in? Plug in the power cord securely.
Has the power gone out while cooking? If the power has gone out for an extended
duration of time, start over again.
Did you press the [CANCEL] button or do
any other operation while cooking? Do not press any buttons while cooking is
in progress.
2. Water spews out
during cooking.
Is the pressure weight tilted? Straighten the pressure weight.
Did you use the measuring cup?
Did you add the right amount of water?
Did you select the right mode?
3. Rice gets
overcooked or
undercooked.
Did you add the right amount of water? Use the water level scale to add the right
amount of water for the number of servings
to cook.
Is the bottom of the inner pot free of foreign
substances? Remove foreign substances from the auto
temperature sensor.
4. Steam escapes from
the side of the lid.
Are there any grains of rice stuck to the
pressure packing? Clean the top rim of the inner pot and the
outer side of the pressure packing. (Parts
where the pressure packing is in contact
with)
Did you replace the pressure packing on
time? If steam escapes, tilt the pressure weight
back to depressurize the cooker. Unplug
the cooker and contact Customer Service.
(The pressure packing is a consumable
part.)
Is the pressure packing worn? It is recommended to replace the pressure
packing periodically since its life span is
about 1-3 years depending on the number
of uses.
5. message
appears.
This error message indicates that the
pressure (due to clogged pressure
regulator nozzle) or temperature inside the
cooker is too high. For safety reasons, the product stops
operation when
is displayed. Please
contact Customer Service and have the
product examined before using it.
6. Unable to use the
preset option.
Is the preset option available for the
selected menu item? Make sure that the preset option is
available for the selected menu item.
(Refer to page 22.)
7.
, , ,
appear.
These error messages appear when there
is a problem with the temperature sensor. Please contact Customer Service.