CSZ ZP 16, Installation, Operation & Maintenance Manual, Page: 83 / 88

SERVICE, PARTS & WARRANTY
Page 6-1
HOW TO CONTACT CSZ
Cincinna Ɵ Sub-Zero Products
12011 Mosteller Road
Cincinna Ɵ , OH 45241
Telephone (Main) 1-513-326-5252
Toll Free (North America) 1-877-233-9871
Service & Parts 1-513-719-3300
Fax 1-513-326-5258
Internet h Ʃ p://www.cszproducts.com
HOW TO OBTAIN REPLACEMENT PARTS / PARTS ORDERING PROCEDURE
If a part fails and must be returned to Cincinna Ɵ Sub-Zero Products for repair or replacement
under the terms of the warranty, follow the procedure below.
1. Contact our Service Department at (513) 719-3300 from 7:30 AM to 5:30 PM (Eastern Time Zone).
For overnight shipments, the Service Department must be contacted BEFORE 2:00 PM (Eastern Time Zone).
You may submit your request online at: h Ʃ p://www.cszindustrial.com/Contact/Service-Request.aspx
2. To order the replacement part, please provide the following informa Ɵ on:
a. A purchase order number or credit card number.
b. The complete Cincinna Ɵ Sub-Zero Part number.
c. The model number and serial number of the chamber for requiring the replacement part.
d. The speci fi c complaint regarding the failed part.
NOTE: CSZ provides a list of parts for all chambers in a Bill of Materials which is included in the manual.
The recommended spare parts for your chamber have an asterisk (*) on the le Ō hand
margin.
3. The Parts Department will authorize the return of the failed material and issue an RMA
(Return Material Authoriza Ɵ on) number.
4. Any part replaced under terms of the warranty is invoiced at the current price. Upon receipt of the
defec Ɵ ve material Cincinna Ɵ Sub-Zero Products will issue a credit for the amount billed less any
prepaid freight charges.