| IFU327EN00 - 01/2021
INSTRUCTIONS FOR USE
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55/56
Issue
Cause
Solution
Note
The
application
software
Phoenix does
not work
properly
The connection
cable between
device and PC does
not work properly.
The anti-virus
software interferes
with the drivers of
the application
software Phoenix.
The application
software Phoenix is
installed as local
user
Unplug and plug in
again the connection
cable between device
and PC. Replace the
connection cable
between device and
PC. Uninstall the anti-
virus software.
Reinstall the Phoenix
application software.
The installation
of the
application
software
Phoenix needs
the
administrator
privileges.
The mouse of
the PC does
not work
Connection cable
with the PC
disconnected.
Mouse switch in
position OFF. The
mouse batteries
are down (only for
wireless mouse)
Check that the
mouse connection
cable properly fit in
USB port. Switch the
mouse button in
position ON. Replace
mouse batteries
(only for wireless
mouse).
From the
control panel of
the PC, check
that there are
no devices
conflicts.
The keyboard
of the PC does
not work
Connection cable
with the PC
disconnected.
Keyboard switch in
position OFF. The
keyboard batteries
are down (only for
wireless keyboard)
Check that the
keyboard connection
cable properly fit in
USB port. Switch the
keyboard button in
position ON. Replace
keyboard batteries
(only for wireless
keyboard).
From the
control panel of
the PC, check
that there are
no devices
conflicts.