
INSTRUCTIONS FOR USE
| IFU327EN00 - 01/2021
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5.5
TROUBLESHOOTING
Issue
Cause
Solution
Note
The device
does not
switch ON
Power cable not
connected to the
power supply unit
Connect the power
cable of the device to
the power supply
unit Press the
ON/OFF button on
the device.
If the device is
powered trough
the auxiliary
power supply of
the table, check
the connection
of the table to
the power line.
Check the
functioning of
the table fuses.
The PC does
not start
Power cable not
connected to the
power supply unit
Connect the power
cable to the power
supply unit. Press the
button of the power
supply unit on ON.
Replace the PC.
Make sure the
power outlet of
the room works
properly.
PC Operating
system does
not start
Hard Disk failure.
Spoiled operating
system
Replace the Hard
Disk. Reinstall the
operating system.
Replace the PC.
Make sure the
New PC features
are equivalent
to those
required by the
device.
The
application
software
Phoenix does
not start
Hard Disk failure.
The anti-virus
software impedes
the starting of the
application
software Phoenix.
Spoiled operating
system The
application
software Phoenix
does not work
properly.
Replace the Hard
Disk. Check the
settings of the anti-
virus software.
Reinstall the
operating system.
Reinstall the Phoenix
application software.
Contact the
Technical
Service Centre.
The installation
of the
application
software
Phoenix needs
the
administrator
privileges.