50
CRICKET STEPPER
OWNER’S MANUAL
m
RETURN POLICY (
Cont
)
•
Send the tracking # to
Failure to submit tracking number will void
the return.
Replacement Parts
If, for any reason (with the exceptions of shipping damage and failures in materials or
workmanship) a part needs to be returned or exchanged, it must be done within 30 days and the
part must be in its original condition. All parts should be returned in original or equivalent
packaging.
Follow the same steps in the Returning Instructions section for returning parts.
Merchandise Refund Policy
•
Refund will be issued 30 days after item has been received at the return facility and inspected.
•
Damaged items during shipping back to return facility will not be refunded.
•
Refund will be without all shipping charges.
•
10% Re stocking fees charges will be applied to the refund.
•
If the item returned was damaged during trial, a repair fee will apply.
•
If the customer decides to return the product to the AMERICAN CRICKET facility for an
exchange. Customer is responsible for all shipping and handling charges door to door.
Shipping Tips
If package material was not saved, use newspaper or a packing and shipping service to ensure the
product is returned properly. Remove any address labels that has your address, and please affix
the
Return Label
, addressed to “American Cricket Returns/Exchanges.”
Business Delivery and Home Delivery
Choose a business in your area to have your product delivered to. The business selected must
have suitable access for delivery during normal business hours.
Your home and driveway must be accessible, and someone must be home to accept delivery.
Signature is required to receive the shipment. You can check the exact day and time of delivery
using the tracking number provided in your account 24 hours after purchase. If you have
specified to waive right to a signature in receipt, American Cricket will not be responsible for
products and parts reported missing, lost, damaged, or otherwise undelivered. It is the
customer’s responsibility, should you waive to sign and receive the product, to ensure all delivery
charges
once the product has been taken as “freight on board” from our warehouse.