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CRICKET STEPPER
OWNER’S MANUAL
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RETURN POLICY
1.
CRICKET STEPPER RETURN POLICY.
We believe you will be totally satisfied with your Cricket Stepper. However, to make a return,
you must keep the original receipt, the original box and all other packaging materials.
How to Return Merchandise
Under the conditions of our Hands-On Trial, customers may return their purchase within 20
days of its ship date, and 15 days commercial use. If you are not fully satisfied with THE
CRICKET STEPPER, send it back to us for an exchange or a refund of the original price. Refund
will be less the standard shipping charges from your delivery address. Other charges may apply
to refund.
All other products or parts, provided they have not been used, may be returned within 30 days
of their ship date.
NOTE: The Hands-on Trial is not transferable and does not cover items that have been modified
or damaged post-shipment date, used not in accordance with product instructions, abuse,
improper care, and improper maintenance.
Returning Instructions
•
All products must be returned in original packaging. American Cricket will not assume
responsibility for improperly packaged returns. Securely repackage the item (which must be in
reasonable condition. Any damage provoked by the buyer will void the return).
•
All returns require
a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) and a Return
Authorization Form. Customer must request the RMA number in advanced by calling American
Cricket customer service at 1-800-484-6122 or request it via e mail at
. Click the link to obtain the
number will expire 15 days after being obtained. Returned product must be at the return facility
before RMA number expires.
•
, the RMA number must be included in the form. Submit
the form to American Cricket customer service.
•
Carefully repack the item in the original box. Print and affix the
Return Label
. The RMA number
must be exhibited outside the box, minimum 1” size font, in a visible spot. Any box returned
without this number will not be processed.
•
Send the shipment to AMERICAN CRICKET, 2100 nw 84 AVE. Miami, Florida 33122. We
recommend that items be returned using a traceable service, such as UPS or FEDEX, as no refund
will be issued until the item has been received by American Cricket. Refunds will not include
return shipping costs. No COD returns will be accepted.