Coral Telecom DX2000XL, User Programming Manual

Page: 131 / 141

User & Programming Manual
DX2000 XL – Hotel Version
131
Chapter 10
Voice Guidance Services
For various voice-guided services, DX should have VSN2 card. There are 3 occasions when
voice guidance services are required.
a) To play a greeting message for all incoming trunk line programmed for DISA landing.
Note that the external caller cannot access any extension no. After getting the greeting
message, caller will be connected to the DISA ANSWER PORT only.
b) To play an alarm message when an extension user lifts his handset on an alarm call.
c) To play an intimation message, if there is any message for a guest.
VSN2 card has 2 ports on which the same message will be recorded.
The greeting message is of 10 seconds duration. This message will be played for all the
incoming trunk calls which are programmed for DISA landing. After the message is played,
the call will be connected to the operator only. Each card is capable of handling 2 incoming
calls simultaneously. If third DID call lands, it will wait for 10 seconds for DISA & if still
DISA is not free then call will be diverted to the DISA answer port.
Note : DISA answer port can be set through the system programming. By default, the first
digital extension is defined as `DISA answer port’.
The Wakeup Alarm message is of 10 seconds duration. This message will be played when
an extension user lifts his handset on an alarm call. While this message is played, the
extension user can dial any extension number.
The Intimation message is of 10 seconds duration. This message is used to intimate the
guest that there is some message waiting for him.
The intimation message can be activated only by the operator. On activating this message for
an extension, that extension will start ringing after every 1-2 minutes. It will be a very minor
ring. On lifting the handset, the guest will get the intimation message instead of the dial tone.
Now the guest can dial the operator extension number to get his message.
Note : If the message is not cancelled then the MSG LED will continue to glow until the
operator cancels the message.