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User & Programming Manual

DX2000 XL – Hotel Version

121

Chapter 8

Remote Programming

REMOTE PROGRAMMING (REQUIRES A VSN2 CARD)

Remote programming is the simplest way to attend the service calls if the machine requires
changes  in the software programming. This programming can be carried out over the
telephone line. Remote programming can be carried out only  from the tone type of
instrument. The procedure for Remote programming is as follows:

a) Establish conversation with the required EPABX.

b) Ask customer to transfer the call to Main opr. (should be key telephone ).

c) Ask customer to press HOLD + PROG key.

d) When the customer presses the PROG key. The system goes to remote mode.

e) Now it is up to customer to place the hand set, or he can keep viewing the programming

done by the Engineer.

f) Now start programming from remote end.

g) Dial command directly without any password.

h) Hear confirmation tone and press # key to enter the next program.

i) Press ‘*’ to terminate programming or the system will terminate programming if no key

is pressed by the Engineer for 30 sec’s.

Important: Remote Programming is possible only through VSN2 card.

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Summary of Contents for DX2000XL

Page 1: ... RUDO 7HOHFRP WG Redefining Communications DX2000XL RWHO 9HUVLRQ 8VHU 3URJUDPPLQJ 0DQXDO 7HOHFRP LV RXU EXVLQHVV EXW ZH VWULYH WR PDNH RXUV VLPSOHU ...

Page 2: ...User Programming Manual DX2000 XL Hotel Version 2 ...

Page 3: ...N QUALITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER CORAL SHALL NOT BE LIABLE FOR ANY ERROR OR OMISSION CONTAINED HEREIN OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM FURNISHING PERFORMANCE OR USE OF THIS MATERIAL CORAL reserves the right to alter equipment specifications and descriptions contained herein CORAL makes no commitment to update or keep current th...

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Page 5: ...fitness for a particular purpose Coral Telecom Ltd shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Coral Telecom Ltd Printing History First edition 1st July 1999...

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Page 7: ...e 24 Setting of CPU DIP switches 25 How to install the PFCT Power Fail Cut Through 27 Chapter 2 31 Operator Features 31 Internal Call 31 External Call 31 Advice of call charges AOC display on key phone 32 Attending Incoming Calls 32 Attending Queued Call 32 Hold a line 33 Call Transfer 33 Call Consult 35 Brokers Call 35 Redial 35 Call pick up 36 Connecting a trunk line after dialing 37 Auto call b...

Page 8: ...Printer Form Feed 45 Forceful release of a line 45 Chapter 3 47 Some Unique Hotel Features 47 Hotel Name Setting 47 Check In 48 Check Out 48 Entering of the bills 49 Guest Message Reminder 50 Private Line 51 Room Shifting 52 Reprint Room Bills 52 Wake up Alarm 53 Temporary Check Out 54 Temporary Check In 54 Floor Service 55 Room Status 55 Chapter 4 63 Keys on Operator Console 63 Audio Level Adjust...

Page 9: ...p Chk In Flash Key 66 EMG ECALL ALARM key 66 Chapter 5 67 Extension Features 67 Internal Call 67 External Call Right Dependent 67 Attending Incoming Calls 68 Call Transfer Right Dependent 68 Call Consult 69 Brokers Call 70 Redial 70 Call pick up 70 Auto call back on busy extension trunk 71 Listening In Right Dependent 72 Emergency call Only from key phone 72 Enter Own Supervisory Mode 72 Personal ...

Page 10: ...larm 83 Floor Service 84 Chapter 6 85 System Programming 85 Factory Reset 86 Set System Time 86 Set System Date 86 How to reset the RTC 87 Setting Main Operator Aux Operator 87 Setting of DSS Extension 87 Allocate DSS To KTS 89 Set KTS Flexible Keys 89 Set DSS Keys 90 Set Flexible Numbering Plan 90 Print System Flexible Numbering Plan 91 Bulk Range Programming 91 Enable Disable a Line 91 Trunk Dia...

Page 11: ...9 Setting of Boss Line 99 Set secretary line 99 Second Trunk Pick Up Rights 100 Dialing rights of an extension 100 Single Two Digit Restriction 100 Set Extension Name 101 Enable System Budgeting 102 Extension wise Call Budgeting 102 Call Budgeting Amount 102 Advice of call charges display on key phone 103 Call Forward Busy 103 Set Reset Check Out Bill Fields 103 Don t disturb Mode Setting for Chec...

Page 12: ...Ready 110 Malicious call Trace 111 Chapter 7 113 Cost Table Code Table 113 Chapter 8 121 Remote Programming 121 Chapter 9 123 ASMDR Reports 123 Call Buffer Management in DX for Hotel Version 123 Set System SMDR Recording Level 124 Call details printing from System Buffer 124 ASMDR Printing 125 Today s Calls Printing 126 Erasing of ASMDR of Specific Extension 127 Special Selected Printout 128 Clari...

Page 13: ... 10 131 Voice Guidance Services 131 Chapter 11 133 Quick Reference for Activation of Hotel Features 133 Chapter 12 135 Quick Reference of User Features 135 Chapter 13 137 Quick reference of System Programming For engineers 137 Chapter 14 141 Abbreviations 141 ...

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Page 15: ...king environment or adapted to your individual requirements by allowing you to program certain keys on your telephone Should you need to change a key function this can be done by system programming only Most of the key set features can be activated by either pressing the programmed key or by dialing the feature access code This user guide provides a full description of the capabilities and operati...

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Page 17: ...ng Power Consumption Model Power Supply Input Power Supply Output Max Power DX Small 220VAC 50 Hz 24 Vdc Ringer 75Vac 20 Hz 48 Vdc optional 60 Watt DX2000 Medium 220VAC 50 Hz 24 Vdc Ringer 75Vac 20 Hz 48 Vdc optional 92 Watt DX Large 220VAC 50 Hz 24 Vdc Ringer 75Vac 20 Hz 48 Vdc optional 140 Watt Type of Switching TDM PCM Type of Control SPC Extension Dialing a Pulse Dialing 10 PPS 10 Make Break 1...

Page 18: ...l 1000 ms 3000ms 1000ms 3000ms b External Call 500ms 100ms 500ms 1500ms c Alarm Call 300ms 500ms 300ms 500ms Transmission Parameters a Return Loss More than 18 db b Insertion Loss Less than 1 db c Inter Channel Cross Talk Less than 65 dbm d Idle Channel Noise Less than 60 dbm e Extension Loop resistance 800 Ohm excluding telephone instrument f Key phone loop resistance 180 Ohm Cabling 0 5 mm Singl...

Page 19: ...distributed power management to ensure minimal load on the PSU It has an SMPS design and ensures constant current charging to the batteries connected to the system It converts 230 volts AC into various operating voltages a 24 volts DC for power supply to all cards for line voltage b 60 volts AC 20 Hz for ringer voltage for analog telephones c 28 Volt for Battery Charging d 48 Volt DC for Line Volt...

Page 20: ... e Single DTMF dialer Peripheral Cards Digital Line Cards DLC It is used to connect digital key phones and DSS instruments Key phone DSS are connected to separate ports of the DLC card but can be configured to operate as one operator console It does not occupy any fixed position in the system and can be put in any slot except the PSU CPU and the Tone card slot This card has its own Intel 89C51 mic...

Page 21: ...card is installed Extension should have a CLI instrument b LLC II This card will offer the LCS 1 facilities message waiting facility on extension Message waiting lamp facility can be provided only with SL CPU However LCS II can work as LCS 1 with CCPU c LLC III This card will offer the facilities of LCS 2 additionally line reversal extending on SLT This card will extend the reversal with SL CPU wi...

Page 22: ...master CPU Each card has 2 VSN ports and the system can have a maximum of 1 VSN DISA cards There are 7 levels of DISA voice services offered wherein the system VSN picks up the call greets the caller and guide him for the required usage The levels are as under Level 1 Operator message 9 seconds Level 2 Night message after office hours 9 seconds Level 3 Successful storing of numeric message 5 secon...

Page 23: ...t of the following a Number of operator key phones DSS b Total number of digital subscribers c Total Number of analog subscribers d Total number is analog trunk lines e Voice Guidance f CLI on SLT g 8 party conference Initially it may be desirable to use our computer associated software Configurator to configure a system for use of by a customer It is sometimes critical as some features require us...

Page 24: ...e open for peripheral slot JP4 This is 2 pin jumper Open it for Tone short for peripheral slot JP5 This is 2 pin jumper Short it for Tone open for peripheral slot JP6 This is 2 pin jumper Open it for Tone short for peripheral slot Its upper pin is pin no 1 Now plug in all the cards In order to minimize the load on the CPU one type of the cards trunks or extensions should be placed together For exa...

Page 25: ...FF position i e if system initialization is allowed If SW1 4 is in ON position SW1 2 SW1 3 will not be operational If SW1 4 SW1 2 are off system parameters will be initialized if CPU is reset or if it switched off on System parameters such as Restricted dialing Hotel Name Bill Serial No Billing Details STD ISD Zones Call rates Master password RTC time sharing rights VRR night node announcement cal...

Page 26: ...tches are in OFF position so system will create a new card table the content of the RAM also will be refreshed i e system will completely reset itself to factory setting Once initialization is complete the RUN LEDs on each card will start blinking i e RUN MODE Now SW1 2 SW1 3 SW1 4 should be put in ON position System programming can be done only if SW1 4 is kept in ON position If SW1 4 is kept in ...

Page 27: ...ations to originate outgoing calls and or continue answering incoming calls One PFCT card can support a maximum of 8 trunk lines Physical Connection An analog extension can be made as the Power fail Cut Through port The layout of the PFCT circuit is given below To PSTN N W To Line Card JP4_1 JP4_2 JP4_3 JP4_4 JP4_5 JP4_6 JP4_7 JP4_8 JP3 JP3_1 JP3_2 JP3_3 JP3_4 JP3_5 JP3_6 JP3_7 JP3_8 24 Vdc RY1 RY...

Page 28: ...JP2 is for connecting to the trunk ports of the DX JP2_1 to JP_8 are for connecting 8 trunk ports of DX JP1 is for connecting the subscriber side JP1_1 to JP1_8 are for connecting 8 desired subscribers Every port is having one relay that changeover the connections between various points as explained below How the PFCT Module works In the event of no power relay of the PFCT port will be switched of...

Page 29: ...st trunk port should be connected to analog extension no 208 So for the same follow the steps JP1_1 must be connected to the field side of the extension 208 JP2 must be connected to the trunk port JP3 must be connected to the trunk which is coming from PSTN JP4 must be connected to the extension number 208 of the line card Now when power is not there JP1 is shorted with JP2 JP3 Means trunk is conn...

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Page 31: ...e called party picks up the phone Note In case of the called extension is busy use call back facility External Call You can make an external call through any of the trunk lines connected to the system To make an external call Step Action You Get 1 Lift the handset Dial tone 2 Dial trunk access code 0 or any other number programmed for the purpose Trunk Dial tone 3 Dial the Number Ring Back tone Bu...

Page 32: ...s feature enables the operator to handle more than one incoming call If operator is busy with a call and a second trunk call lands on operator key phone operator key phone will ring will stop than audio ring will stop This is an audio intimation for the operator of the queued call Operator can pick up the queued call by either of the two ways given below To pick up queued call Step Action What hap...

Page 33: ... carry out any other activity The calling or the called party would be placed on hold and will hear the hold on music To return to a call put on hold Step Action You Get 1 If a line is put on PHOLD that can be taken back by pressing the corresponding key on key phone or dialing the access code for the line Connected back to the party which was put on Hold 2 If a line is put on hold temperarorily b...

Page 34: ...ransfer Step Action What Happens 1 While hearing the ring back tone wait for the answer You get the ring back tone 2 If you get an answer from the dialed extension inform about the incoming call press the RLS key Call will be transferred both the parties will be connected 3 If none is answering the call you can take back the trunk call back by pressing the HOLD key again You will get back the call...

Page 35: ...ond party by pressing the HOLD key alternatively You alternatively get connected to the other party and the currently connected party goes on HOLD Brokers Call This feature allows you to put a call on hold and then converse with a third party while switching between the two calls The party not in conversation is automatically put on hold To activate the broker s call Step Action Remarks 1 Press th...

Page 36: ...wo types of call pickup one is Call pick within service extensions another is pick any ringing extension To pick up the call within service phones Step Action You Get 1 Lift the handset Dial tone 2 Dial Call Pick Up code Default 88 Connected to the calling party Note that you can pick an incoming call within service extensions Not room extensions Room service extensions will be defined through sys...

Page 37: ...unk you will be released Auto call back on busy extension trunk If the called extension or trunk is found busy this feature automatically connects as soon as the called line is free If the call back is for an extension your key phone will ring as soon as the called extension becomes free Simultaneously the called extension will also ring If the call back is for a trunk line the trunk will be allot...

Page 38: ... terminated Note When a port is protected against listening in by activation of the Privacy feature you will get busy tone Emergency call This feature allows the operator to break into an established two party call It can be used for conveying any emergency message for an internal party On activating emergency call on an extension the party who was conversing with this extension will automatically...

Page 39: ... You Get 1 Lift the handset System dial tone 2 Dial the code to get into supervisory mode i e 55 followed by your extension s pass code You have entered into own supervisory mode 3 Enter your ext password followed by 7 Confirmation Tone 4 Press RLS Hang up Note Only the AUX operator can be logged in or logged out After logging out only that aux operator will cease to work as an auxiliary operator ...

Page 40: ...be terminated Note For having a 3 party conference with two trunk lines and your extension you must have the right to pick the second trunk while putting the first trunk on hold This right is given by system programming Do not Disturb Override If an extension user has activated Don t Disturb i e DND feature at his extension operator can access that DND extension also in case of emergency means Ope...

Page 41: ...itional amplifier speakers Voice Paging This feature can be used by the operator for activating a key phone remotely The operator can activate the speakerphone of the called key phone start the conversation The speakerphone gets disconnected as soon as the operator disconnects In case the operator does not get a reply on activating the speakerphone because of the absence of the user then operator ...

Page 42: ...e set The background music source can be a CD player or any other music player which can be connected to the external music point on the CCPU card Once background music is activated external music will be played on the speaker of your key phone When an incoming call both internal and external lands on your extension the background music will be stopped your key phone will ring After the conversati...

Page 43: ...o mode thereafter The manual setting is done as follows Step Action You Get 1 Lift the handset Dial tone 2 Dial the access code of the D N changeover default is 499 ZZ M Confirmation tone 3 Press RLS key or hang up Where ZZ is the night code by default it is 99 however it can be changed through system programming M 1 for Day Mode 0 for Night Mode Note Auto day night mode timings can be defined thr...

Page 44: ...dial and the number of tries left for this number For viewing the status of the next number in auto redial press MSG key again To cancel any number put in auto redial press FLASH key while viewing the status of the number To cancel auto redial number in progress Step Action You Get 1 Lift the handset System dial tone 2 Press MSG key followed by FLASH key when that specific number is on display Aut...

Page 45: ...t the handset Dial tone 2 Dial PROG key followed by system password KTS display will show MODE 3 Dial 56 000 83 001 Form Feed On 4 Dial 56 000 83 000 Form Feed Off 5 Press RLS Key Forceful release of a line This feature can be used for disconnecting any trunk line or extension which is in conversation To forcefully release a line Step Action What happens 1 Dial the code for force drop default code...

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Page 47: ...Floor Service to call the floor attendant e Temporarily Check Out f Temporarily Check In g Room Shifting h Wake Up Alarm Hotel Name Setting This feature allows you to enter the Hotel Name The Hotel name will be printed on the top of the checkout bill A DSS is required for entering the hotel name To enter Hotel name Step Action You get 1 Put the handset on cradle 2 Press Check In key The display wi...

Page 48: ... can enter the advance amount taken from the guest Press the hold key to complete the Check In process System will record the current date and time as the check in date and time of the room Now the guest can directly make the outgoing calls depending on his dialing rights All the calls made from the room will be stored in the system memory Note During the checking in of a guest his name can be ent...

Page 49: ...room extension can be set in Don t disturb mode to avoid the misuse of the room extension On checking out a room the checked out room should be in DND state or not it is programmable refer system programming Entering of the bills This feature is used for entering the various bills such as food laundry etc The maximum amount that can be entered is 4 digits for Rupees followed by 2 digits for Paise ...

Page 50: ...re required to be asked while checking out a room these fields have to be enabled through system programming Guest Message Reminder If a guest is out of the hotel operator get a message for him in guest absence operator can leave an intimation on guest s extensions by using this feature On registering an intimation for a guest if the room has a KTS extension the MSG LED on the KTS lights up If the...

Page 51: ...will automatically get connected to the room extension the external number on the PSTN network can be dialed Also incoming calls on this trunk line will land directly at that room To set a private line Step Action You get 1 Keep the receiver off hook and press the TCHK IN FLASH key The display will show PRIVATE 2 Now enter the room number for which the private line has to be set The display will s...

Page 52: ...an arrow 3 Enter the new room number If new room number is correct and it is not checked in then the display will show PASS and all calls check in time amount and name will be shifted to the new room 4 Press the RLS key Note A room can be shifted only once Pls note while shifting a room advance amount will not be shifted Reprint Room Bills This feature allows you to take a reprint of the bills of ...

Page 53: ... then it will ring after one minute If self alarm is also set by the guests then the latest setting will be effected To set an alarm for a room Step Action You get 1 Press the EMG ALARM key 2 Dial the Room Number An arrow will be displayed on the KTS 3 Enter the wake up alarm time in the 24 hour format 4 Press the RLS key Cancellation of alarm for a room Step Action You get 1 Press the EMG ALARM k...

Page 54: ...quired Room No If a valid room number is entered the display will show PASS 3 Press the RLS key Note After using this command the printout of that particular room will not get printed So this feature can be used without connecting the printer The printout can be taken only after using the CHECK OUT command Temporary Check In This feature is used to restore the dialing facility to the room which wa...

Page 55: ...r calling the room service is as follows To call the floor service Step Action You Get 1 Lift the handset Dial tone 2 Dial the floor service code i e 87 Wait for an answer Room Status Operator can check the current status of the room whether it is checked in or checked out Operator can check in a room only if it is already checked out To Check the Room Status Step Action You Get 1 Replace the hand...

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Page 57: ... 57 12 Flexible Keys Check In Key LCD Display EMG ALARM Program Key Redial Key Chk Out Unused Temp Chk Out Handset Message Temp Chk In DSS of 48 Keys Speaker Phone Room Shift Key Release Key Hold Key Key Diagram of Executive Operator Console Type I ...

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Page 59: ...0 XL Hotel Version 59 MSG key DND LED Check Out key INT LED Unused key LCD display Handset Room Shift SPK TChk Out Or PHOLD Digital Volume RDL EMG ALARM PROG HOLD Check In TChk In FLASH RLS Key Diagram of Operator key phone Type II ...

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Page 61: ...DX2000 XL Hotel Version 61 EMG ALARM key LCD Display MSG key Handset CHK IN key CHK OUT key T Chk Out PROG Or PHOLD RLS 120 keys DSS Rm Shift RDL key Temp SPK HOLD key Chk In Key Diagram of Executive Operator Console Type III ...

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Page 63: ...keys The number of keys are dependant on the model of the key phone which can be programmed according to your requirement The keys have bicolor LEDs that indicate the status of an extension or a trunk line The keys can also be programmed to store any global Memory bank number The programming has to be done using the system programming The keys will glow red when the programmed extension or trunk l...

Page 64: ... the numbers dialed by you On maturity of the call the display will show the charge for the call and also the time elapsed for the call The duration and call charges will be updated automatically till the call is terminated Step Action You Get 1 Make an external call KTS will show the dialed No 2 Converse with the called party Rupee paise charge of the made call it will be updated automatically No...

Page 65: ... used to put the call on hold for transferring a trunk call alternatively in the programming mode the HOLD key is used to go to the next mode in programming This key is used for knowing the room status also MSG Key This key is used to view the left message for the operator or another extensions This key is also used to leave an internal message to a busy extension The MSG key is also used to view ...

Page 66: ... In order to clear an Auto redial number stored or to clear an internal message press the MSG key which enables you to view the auto redial number or the internal message Now press FLASH to clear the message or the number in redial mode EMG ECALL ALARM key This key is used to activate the emergency call or to set the wake up alarm for an extension Using this key operator can override the DND exten...

Page 67: ...ion is busy use call back facility External Call Right Dependent A room extension can make the outgoing calls if operator has checked in the room You can make an external call through any of the trunk lines connected to the system To make an external call Step Action You Get 1 Lift the handset Dial tone 2 Dial trunk access code 0 or any other number programmed for the purpose Trunk Dial tone 3 Dia...

Page 68: ...onfirmation tone 2 Dial the desired extension number Hear the ring back tone 3 If you find the called extension busy press the FLASH key again for taking the line back You will get back the held call 4 If during transferring a call an invalid extension number is dialed by mistake press the FLASH key again to take back the call start the call transfer process again You will get back the held call y...

Page 69: ... calling extension is busy the call will be diverted to the operator Call Consult This feature allows you to consult a third party while conversing with an external or internal caller While consulting the original caller will be put on hold and will get hold on music Step Action You Get 1 While talking to a party press the FLASH key Confirmation tone 2 Dial the second party number Extension or tru...

Page 70: ...rties will be possible Redial Extension user can repeatedly dial the last number dialed on the trunk without pressing all the numbers again For this follow the procedure below Step Action You get 1 Lift the handset Dial tone 2 Press the key The last dialed number will be redialed automatically Call pick up This feature allows you to answer other ringing extensions within the system There are two t...

Page 71: ...e automatically connects you to the called party as soon as the called line is free If the call back is for an extension your key phone will ring as soon as the called extension becomes free Simultaneously the called extension will also ring If the call back is for a trunk line the trunk will be allotted to your key phone as soon as it becomes free and your extension will ring On lifting your hand...

Page 72: ...m key phone This feature allows the operator to break into an established two party call It can be used for conveying any emergency message for an internal party On activating emergency call on an extension the party who was conversing with this extension will automatically go on hold and will hear HOLD on music To activate an emergency call Step Action What happens 1 On getting the busy tone whil...

Page 73: ...t the pass code of all extensions is 77 However it can be changed as per your choice Personal Password Each extension in the system has a unique pass code This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode The default pass code for all the extensions in the system is 77 You can change this pass code at any time Changing of ...

Page 74: ...e pass code you will not be able to get into your own supervisory mode In case you forget your pass code you may take the help of system administrator Dynamic call control The system offers a unique facility to all extension users to prevent misuse of calls from their extensions by using this feature an extension user can lock his dialing facility To lock your extension Step Action You Get 1 Dial ...

Page 75: ...ecked in and these features cannot be accessed from operator or to the operator Call forward busy Any room can forward its incoming calls to any other room only if your extension is busy If your room extension is free calls will ring on your own extension This feature Call Forward Busy has to be activated on the desired room extension through system programming refer system programming part of thi...

Page 76: ...de to follow the extension user In other words the extension user can use any extension to receive incoming calls directed at his original extension To activate follow me Step Action You Get 1 Put your extension into do not disturb DND mode Confirmation tone 2 Lift the handset of the extension where you want to receive the incoming calls Dial tone 3 Dial the code of follow me default code is 53 yo...

Page 77: ...conference requires a separate conference card to be installed in the system 3 party conference is inbuilt with CCPU 3 party conference Step Action You Get 1 Lift the handset and dial a internal or external number Conversation established with the called party 2 Press FLASH key to put first party on hold and dial another extension number 3 While talking to second party internal or external ask sec...

Page 78: ...y dialing a two digit code to make announcements One number paging port is available with CCPU card To Page Step Action You Get 1 Lift the handset Dial tone 2 Dial the access code of the paging default is 80 Confirmation tone 3 Announce the message 4 Press RLS key or hang up Note CCPU has single paging port This feature requires an additional amplifier speakers Voice Paging This feature can be use...

Page 79: ...ten the background music which is connected to your system The background music will be played by the speaker of the operator key telephone set The background music source can be a CD player or any other music player which can be connected to the external music point on the CCPU card Once background music is activated external music will be played on the speaker of your key phone When an incoming ...

Page 80: ... party will be put on Hold On music Note Auto redial works on CPTD Call Progress Tone detector basis If call progress tones are working at correct frequency gain on your trunk lines than only this feature will work To put a number in auto redial Step Action You Get 1 Press HOLD followed by RDL key from key phone Confirmation tone 2 Press RLS key To put a number in auto redial from SLT Step Action ...

Page 81: ...ed The auto redial gets cancelled automatically when the call matures Special Trunk Group Access A separate trunk access code can be given for certain trunks These trunks have to be grouped accordingly through the system programming mode This feature can be used for giving a separate code for accessing trunks with STD ISD facility To access the special group Step Action You get 1 Lift the handset ...

Page 82: ...sfer it to him Note Boss and secretary extension have to be so defined in the system programming Auto Lift Auto Drop If a room extension is a KTS he can have a facility wherein the user if busy with some other work at hand can still answer the calls by using the facility of Auto Answer Auto Lift This feature activates your KTS to answer all incoming internal calls automatically Incoming internal c...

Page 83: ...tion while auto answer is activated will cause your station to answer an incoming internal call In such a situation if there is any conversation going on in the room the incoming caller will inadvertently listen into the conversation Set Self Alarm A guest can set an alarm using his extension At the preset time the extension will start ringing On lifting the handset hold on music will be heard If ...

Page 84: ...case separate room service departments are present at each floor we can have an arrangement of having the same room service codes for each floor This means that guests at different floors can call room service using the same number the system will route their call to the service department on their on floor thus providing speedier service to the guests The default floor service code is 87 The proc...

Page 85: ...mming from operator console or key phone Step You Dial KTS Display Tone 1 Press PROG FUNC key Password 2 Enter System programming password Mode 3 Proceed with the desired programming command Key phone display will show the entered command 4 After entering the command Pass indicates success of the programming Error indicates programming failure 5 For next command press HOLD Mode 6 Commence with the...

Page 86: ...is command is used to define the system time The command is 43 HH MM SS Where HH is 00 to 23 as hours MM is 00 to 59 as minutes SS is 00 to 59 as seconds Set System Date This command is used to define the system date The command is 61 DD MM YY W Where DD is new day of month 01 to 31 MM is new Month of year 01 to 12 YY is new Year for system 00 to 99 W is new day of Week 0 to 6 SUN SAT Please note ...

Page 87: ...ndle incoming traffic An incoming call or internal call to the operator will be automatically transferred to the auxiliary console If the main console is busy Auxiliary 2 can be set only if Auxiliary 1 has been set Default The 1st digital port is the main operator No port as auxiliary is set If no digital port is available then first analog port is main operator Setting of DSS Extension This comma...

Page 88: ...DSS PROG P W 54 AAA XXX 00 Note that this command will show Error Here the value of the AAA will be 11264 Last 2 digits of original extension no of DSS The value of XXX will be 002 for first 48 64 keys DSS 003 for second 48 64 keys DSS For example if ext no 209 is supposed to be set as the first 48 64 DSS commands will be PROG P W 36 209 4 PROG P W 54 11273 002 00 To define the 120 keys DSS back f...

Page 89: ...and is used to allocate the DSS for a KTS ext which is set as the DSS operator Example If extension 201 has to be allocated as DSS for KTS extension 200 then the command is 41 201 200 Important Before this command set digital port as DSS by using the command 36 EX Y Set KTS Flexible Keys This command is used to program the flexible keys of a key phone including operator key phone To define the fle...

Page 90: ...are accounted for Set Flexible Numbering Plan This command is used to define the numbering plan of the system Pls note the following for the numbering plan a Any extension number trunk number including feature codes can be flexible b For extension numbering plan single to 4 digits digits numbering plan can be defined c Already existed numbering plan can not be used To define the numbering plan com...

Page 91: ...stem software is designed to accept range programming where a range of extensions or trunks which require similar programming can be specified It should be noted that all the extension or trunk numbers should be in series to affect such programming 00 CC S E Where CC is the programming code S is the starting parameter which denotes starting Ext trunk group etc E is the ending perimeter which stand...

Page 92: ... on polarity reversal DX with CCPU XL CPU can sense the polarity reversal only To define the signaling on analog trunks command is 39 TRK X Where X 0 For Time base and Call progress tone detection 1 For Polarity reversal When the metering type is set as Time based CPTD for near perfect billing the CPTD takes over and overrides the time based function on maturity of the call even if the time based ...

Page 93: ...ree following ways Landing at operator console Incoming CO line lands at the CONSOLE only This line can be picked by dialing 6 from any extension Landing at one termination Incoming CO call rings only at one defined extension Landing at DISA Requires a VSN2 In this mode the incoming call is directly attended to by the system where the caller is greeted by a VRR message After playing the welcome gr...

Page 94: ...age for an external caller system will divert the trunk call to the DISA ANS PORT b To play an alarm message when an extension user lifts his handset on an alarm call c To play an intimation message if there is any message for a guest To record the various message command is 11X 116 Welcome Message Max Msg time 9 seconds 113 Wake Up Alarm Max Msg time 9 seconds 114 Guest Intimation Msg Max Msg tim...

Page 95: ...e feature available in the system Where F 1 For call forwarding F 2 For Listening in F 3 For follow me F 4 Reserved F 5 External IVR access from key phone F 6 For Don t disturb F 9 For all Default All features remain unlocked Room Service Phone This setting is required to defined the Floor Service Room to Room Call Restriction An extension can be defined either as room extension or service extensi...

Page 96: ...s explained earlier to define the floor service extensions command is 41 Ex Ey 41 Ex Ey Set EY as floor service for a line EX which is already defined as ROOM extension Ex Ey 200 to number of extensions Default No floor service is set Important Before this programming set Ex as room by the command 31 Ex 1 set Ey as service extension Gate Phone An extension can be defined as agate phone When a gate...

Page 97: ...lows an extension to listen the conversation of the conversing parties The listening extension cannot participate in the conversation The command is 35 Ext 1 35 Ex 1 Listening in is allowed for extension Ex 35 Ex 0 Listening is not allowed for extension Ex Where Ex 200 201 etc Default Available on operator console only Call Disconnection For Extension This command can be used to disconnect CO call...

Page 98: ...n be set using this command 16 X Where X 1 to 8 minutes Default 3 minutes if call disconnection or warning tone is enabled on any extension Call Duration Warning Tone On enabling the warning tone on an extension extension user will get the a beep tone before the predefined time If call disconnection also is set on that extension call will be disconnecting at predefined time The format of the comma...

Page 99: ...oss will be routed through secretary Only secretary can transfer the calls to the boss This command is used to define an extension as Boss 39 EX 1 Set Extension Ex as a BOSS line 39 EX 0 Reset BOSS Extension Ex as a normal line If a line is defined as a BOSS then it is necessary to define another line as its SECRETARY Note One Boss can have only one secretary no extension is set as BOSS extension ...

Page 100: ...rights during day time N is the dialing rights during night time The value of D N will be The value of D N will be 0 Only Internal Call 1 Only local but level one not allowed 2 Only local but restricted digits are not allowed 3 All types of local call 4 Only local STD calls 5 Local STD ISD Default All extensions have only local call rights Single Two Digit Restriction This command is used to defin...

Page 101: ...name will be defined while checking in a guest but if by any reason that time name of the guest is not defined operator can defined through this command also The command is 92 EX A B C H F Where Ex is extension number A B C are ASCII codes for filling names names corresponding to 65 66 67 The ASCII codes are given below 32 Space 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 49 1 50 2 51 3 52 4...

Page 102: ...extensions Default Not available at any extension Note To avail budgeting feature budgeting should be enabled through system programming i e command 2541 Call Budgeting Amount This command is used to define the budgeting amount for an extension The command is 65 EX MMMM Where EX is the desired extension MMMM is the budgeting amount for the extension EX The value of MMMM can be 9999 maximum An exte...

Page 103: ...to a predefined extension in case if his own extension is busy To define the same command is 41 EX1 EX2 Remember that this feature will work only for service extensions Now for enabling call forward busy on Ext 1 to Ext 2 the command is 41 Ext 1 Ext 2 For cancellation 41 Ext 1 Ext 1 Set Reset Check Out Bill Fields This command sets the field for entering and printing of the following details along...

Page 104: ...MF CLI To enable the capturing of the CLI on the CO lines command is 56 00 125 001 00 To enable the CLI on analog trunks 56 00 125 000 00 To disable the CLI on analog trunks Important To avail this feature ATC ATD should be loaded with the DTMF receiver for CLI detection Setting of CLIP Timer for detecting CLI On landing an incoming call through analog trunk carrying CLI DX needs some time to dete...

Page 105: ...th DIP type line cards CLI is generated before ring Trunk extension grouping for CO access This command is used for grouping of the extensions for giving them the right of some particular trunks for making outgoing calls Following is the concept for trunk extension grouping for trunk accessing Pls refer the below diagram There are total 10 groups for extensions trunks As per this diagram extension...

Page 106: ...rouping of the trunk extensions command is 37 Ext Trk G To put an extension in group 1 the command will be 37 Ext 1 To put a trunk in Group in group 1 only first put the desired trunk in group 9 than put it in group 1 The command will be 37 Trk 1 Default All extensions in Group 0 all trunks in all groups Ext Group TRK GRP 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Auto Redial Trials Time Interval Bet...

Page 107: ...l group for trunks This group will be useful when ordinary trunk and hotline trunk given by central exchange are used then by dialing 0 the user will get hot lines even if he does not want to use it So to avoid the same put the hotline trunks in this group After setting the hotline trunk in this group hotline will not be selected by 0 The trunks defined in this group are known as Hotline trunks So...

Page 108: ... is mandatory Change System Password As to enter into the programming mode DX requires a 4 digit password By default it is 1234 Using this command system password can be re programmed to prohibit unauthorized access to system programming The command is 81 NNNN NNNN 1 Where NNNN is the new password pressed twice Please note that once password is forgotten there is no way to retrieve it or change it...

Page 109: ...al Day Night Changeover can be done through direct command also 9 Night Code 0 1 Set Night Code The system can be manually changed over to night mode from Day mode or vice versa from any extension using this two digit NIGHT CODE 21 ZZ Set Night Code as ZZ Where ZZ is the night code For example to define the night code 33 enter the command 2133 Default Night code is 99 Length of the local Tele numb...

Page 110: ...X there is no need to set the above commands HMS power on message i e H sets the desired commands automatically For complete details for HMS integration refer the HMS PMS interface manual Host Always Ready If a call billing software is integrated with DX DX will send all the call details to the call billing software DX expects the acknowledgement of each every call also from the HOST Call Billing ...

Page 111: ...e packets will not be saved in the system buffer As soon as a voice link is established a malicious call packet will be generated will be sent to the serial port Any hotel management software call billing software can accommodate this packet The command is 25 7 X 25 70 For disable the generation of the malicious call packet 25 71 For enable the generation of the malicious call packet Default 25 70...

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Page 113: ...g the following are the time zones However these zones are programmable and they can be altered according to the customer requirement Zone 1 00 00 to 06 00 Zone 2 06 00 to 07 00 Zone 3 07 00 to 08 00 Zone 4 08 00 to 11 00 Zone 5 11 00 to 18 00 Zone 6 18 00 to 19 00 Zone 7 19 00 to 20 30 Zone 8 20 30 to 22 00 Zone 9 22 00 to 23 00 Zone 10 23 00 to 24 00 The entries for the various zones are to be m...

Page 114: ...igits For example to set the call charge Rs 1 26 the value will be 0126 Means maximum call charge per pulse can be Rs 99 99 The 16th column is used for entering the service charge for one local call The default entry is 0 This has to be entered in the same fashion as the call charge The third row is used for entering the default cost table for STD calls As explained earlier the columns 1 to 10 con...

Page 115: ...4 secs 8th column of 4th row 14 corr to 1 4 sec 9th column of 4th row 14 corr to 1 4 secs 10th column of 4th row 14 corr to 1 4 sec For example if it is required to have a pulse rate of 1 sec from 06 00 hrs to 23 00 hrs and 2 secs From 23 00 hrs to 06 00 hrs the entries in the fourth row must be 20 for 1st column 10 for columns 2 to 9 and 20 for column 10 Please note that these pulse rates will be...

Page 116: ...h found in the CODE TABLE Starting from row 6 and upto row 25 there are general purpose rate tables The default entries made in these rows are given in the attached sheet The default entries are made keeping in view the various new STD ISD rates currently implemented by DOT So in most of the cases it may not be required to alter the rate table In the default entries rows 6 to 9 contain the various...

Page 117: ...ly first four digits of the local or group dialing no For X 0 ABCD will be 2nd 3rd 4th 5th digits of the dialed STD ISD number including 0 For X 1 ABCD will be 1st 2nd 3rd 4th digit of the Local or Group dialing No If only first 4 digits setting of the group dialing is required X 1 is sufficient But if more than 4 digits setting of the dialed no is required the value of the X will be 2 3 4 Here X ...

Page 118: ...able while earlier only 4 digits were possible 951 ABCD 952 ABCD 953 ABCD Note that for STD ISD call charges calculation DX2000 XL will match at least first 2 digits of the dialed numbers with the predefined STD ISD codes for group dialing codes DX2000 XL will search at least first five numbers with the predefined group code table If dialed STD ISD Group Code is not matched with the defined CODE T...

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Page 121: ...tion with the required EPABX b Ask customer to transfer the call to Main opr should be key telephone c Ask customer to press HOLD PROG key d When the customer presses the PROG key The system goes to remote mode e Now it is up to customer to place the hand set or he can keep viewing the programming done by the Engineer f Now start programming from remote end g Dial command directly without any pass...

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Page 123: ...ion for call details DX requires a Handshaking packet from the client application to establish the handshaking H is the Handshaking packet g DX requires the acknowledgement of every call individually Means on sending of a call packet DX will not send the next call packet until it receives the Call ACK packet for the last call from the client application h On receiving the Call ACK packet for a cal...

Page 124: ...g from System Buffer The CPU processes the outgoing incoming calls made computes the data and delivers the computed results to the Printer Buffer manager which stores this data into the buffer The Printer Buffer manager prints the calls as per the commands as follows 120 Stop printing 121 On line printing from system buffer clearing buffer and continue printing on line In case of printer error cal...

Page 125: ... 00 5865478 2 00 O 0014 704 239 02 37 06 1 01 30 03 00 5865747 2 00 O 0015 705 239 02 39 26 1 01 30 03 00 5896584 2 00 O 0016 706 239 02 41 58 2 56 30 03 00 568952 2 00 O 0017 707 239 02 45 34 1 01 30 03 00 5963254 2 00 O 0018 701 239 02 49 30 1 43 30 03 00 5896521 2 00 O 0019 701 200 08 59 42 0 04 30 03 00 2222222 2 00 O 0020 702 200 08 59 46 0 04 30 03 00 1234567 2 00 O 0021 703 200 08 59 50 0 0...

Page 126: ...TE NUMBER CHARGES 0001 701 232 10 12 58 0 10 28 03 00 586987 2 00 O 0002 701 239 10 16 30 0 16 28 03 00 58695 2 00 X 0003 701 232 10 30 35 0 57 28 03 00 022568745869 28 98 O 0004 701 232 10 33 14 0 03 28 03 00 02256987654 2 52 O 0005 701 232 10 34 01 0 25 28 03 00 022658965478 13 86 O 0006 701 232 10 38 11 0 39 28 03 00 001165897654 41 58 O 0007 701 232 10 39 56 1 09 28 03 00 02256897546 35 28 O 0...

Page 127: ... 02 37 06 1 01 30 03 00 5865747 2 00 O 0006 705 239 02 39 26 1 01 30 03 00 5896584 2 00 O 0007 706 239 02 41 58 2 56 30 03 00 568952 2 00 O 0008 707 239 02 45 34 1 01 30 03 00 5963254 2 00 O 0009 701 239 02 49 30 1 43 30 03 00 5896521 2 00 O 0010 701 200 08 59 42 0 04 30 03 00 2222222 2 00 O 0011 702 200 08 59 46 0 04 30 03 00 1234567 2 00 O 0012 703 200 08 59 50 0 03 30 03 00 3333333 2 00 O TOTAL...

Page 128: ...XT Ext No Not existing Exit is invalid GRP This entry should be 0 only HH 00 to 23 Time 24 is invalid DD Date of the calls 32 is invalid MM 01 to 12 Month 13 is invalid RR 01 to 99 Call Charges 00 is invalid If RR 01 then only those calls will be printed whose charges are more than Rs 10 Call charges RR can be only in multiple of Rs 10 XXXXX 5 Digits Tel No corresponding to the telephone no or STD...

Page 129: ...ransferred by the originator to some other extension the entire call will be logged into the account of the terminator with a suffix X Case 2 If STD ISD calls sharing is enabled For Local STD ISD if originator is also the terminator of the call O will be printed as a suffix with the call If STD ISD call is transferred by the originator to some other extension suffix X will be printed with the orig...

Page 130: ...03 00 6666655 4 00 O TOTAL 4 00 G TOTAL 4 00 Following is the another sample printout of the Checkout bill with fields enabled Bill Sr 0006 Room 225 NAME Check IN 13 14 22 29 03 00 Check OUT 13 16 00 29 03 00 Room Rent 1000 00 Food 305 00 Laundry 50 00 Tax 100 00 SR PNT EXT TIME DURATION DATE NUMBER CHARGES 0001 705 225 13 14 42 0 24 29 03 00 052525252 12 60 X 0002 706 225 13 15 07 0 02 29 03 00 0...

Page 131: ... incoming calls simultaneously If third DID call lands it will wait for 10 seconds for DISA if still DISA is not free then call will be diverted to the DISA answer port Note DISA answer port can be set through the system programming By default the first digital extension is defined as DISA answer port The Wakeup Alarm message is of 10 seconds duration This message will be played when an extension ...

Page 132: ...s is the wake up alarm call For any assistance call reception Intimation message There is a msg for you at reception To collect the msg pls Dial 9 Welcome Message Welcome to Hotel CORAL INTERNATIONAL Pls Hold on your call will be attended shortly To record the various messages refer programming section of this manual ...

Page 133: ...MSG Key Cancellation While talking to the room press MSG key 5 Setting of Private Line TCHK IN FLASH Room No Truk No Cancellation TCHK IN FLASH Trunk No 6 Room Shifting RM SHIFT TRSF Old Room No New Room No 7 Reprint Checkout Bills CHECK OUT CONF Key 8 Wake Up Alarm EMG or ECALL Room No HH MM 9 Temp Check Out T Chkout PHOLD Room No 10 Temp Check In T ChkIn FLASH Room No 11 Room Status HOLD Room No...

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Page 135: ... Pick up 54 Ringing Ext No 9 Auto Call Back Dial 8 on busy tone 10 Listen In Dial 6 on busy tone 11 Emergency Call Only from KTS On busy tone press EMG ECALL 12 Personal Pass code Setting 55 New PW 2 digit 9 To reset the passcode 55 Existing PW 8 13 Enter Own Supervisory Mode SUP 55 Ext s Pass Code 2 digit 14 Setting of personal PW To change the PW 55 New PW 9 To reset the existing PW 55 Existing ...

Page 136: ...Ground Music 82 Cancellation 82 22 D N Changeover Manually 499 Nite Code 1 For Day 499 Nite Code 0 For Night 23 Auto Redial From Key Phone HOLD Redial Key From SLT Flash 23 Special Trunk Group Access 89 24 Auto Lift Auto drop for KTS only a Auto lift auto drop 55 PW 6 b Auto drop only 55 PW 7 c No auto lift no auto drop 55 PW 0 25 Self Alarm 51 HH MM In 24 hours format 26 Floor Service 87 27 Priva...

Page 137: ...Set DSS Keys 45 K F Set Flexible Numbering Plan 63 O N 1 Print System Flexible Numbering Plan 19 0 Bulk Range Programming 00 CC S E Enable Disable a Line 30 LN X Set Trunk Dialing Type 30 TRK X Set Trunk Metering Type 39 TRL X Set Time Base Delayed Dialing Time 23 T D Incoming Trunk Landing Type 42 TRK D N 1 One Termination Ext for trunk 41 TRK EXT DISA Messages Recording 11 X Setting of DISA ANS ...

Page 138: ...BCD Hold Enable System Budgeting 25 4 1 Call Budgeting on extension 34 EX Y Call Budgeting Amount 65 Ext MMMM Advice of Call Charges on KTS 33 Ex 6 Call Forward Busy 41 Ex1 Ex2 Set Reset Check Out Bill Fields 51 CDEFGHI 000 DND Mode for Checked out room 56 00 049 001 00 CLI On Analog Trunks 56 00 125 001 00 Setting of CLIP Timer 56 00 048 00X 00 Trk CLI Extending while transferring a trk call 56 0...

Page 139: ...9 Auto Day Night Changeover Timings 82 W HH MM hh mm Manual D N Mode Changeover 18 1 Set Night Code 21 ZZ Length of the local Tele number for printing 54 62203 00 X 00 Host Computer Interface 12 X Host Computer Ready 25 8 X Malicious Call Trace 25 7 1 ...

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Page 141: ...Department of Telecommunication CPU Central Processing Unit KTS Key telephone System DSS Direct Station Selector DTMF Dual Tone Multiple Frequency MDF Main Distribution frame SMDR Station Message Data Recorder ASMDR Auto Station Message Data Recorder PNT It is referred for CO trunk ...

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