Getting support: Helpdesk
8-2
Chapter 8: Service & maintenance
98-133966-G1
8.1
Getting support: Helpdesk
If this manual does not provide the remedies to solve your problem,
contact your service provider.
8.1.1
Help desk and diagnostic report
8.1.1.1
Support at the Help desk
During the installation you can enter the support contact for this
installation.
To access the Help desk, select
HELPDESK
from the left navigation
pane.
Click the link, enter support contact information and click
Apply
.
Clicking the link Legal notice provides licence text for the source code
of the parts of the SAILOR 900 VSAT software that falls under free and
open source software.
If you need help
with ACU or ADU related issues
call your service
provider.
8.1.1.2
Download of a diagnostic report or a statistics
report
You can download a diagnostic report. This report contains information
relevant for the service personnel during troubleshooting. To generate a
diagnostics report click
Download
.
You can download a statistics report. This report contains information
relevant for the service personnel during troubleshooting. To generate a
statistics report select the period for the statistics from the drop down
list and click
Download
.
You can also configure the system to send diagnostic reports at defined
time intervals. For further details on this see
Figure 8-1: Web interface: HELPDESK
SAILOR900TM.book Page 2 Monday, September 16, 2013 11:01 AM
Summary of Contents for Sailor 900 VSAT
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