Cobalt Digital Inc Cobalt Qube 2, User Manual

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Chapter 1
10
Solutions For customers looking for business-case information
concerning Cobalt products, there are also a number of white papers
available on Cobalt’s Web site at http://www.cobalt.com/solutions/ .
Developers If you are a software or hardware developer, look for
information at http://developer.cobalt.com/ .
Before contacting Cobalt Networks Technical
Support
First, make an effort to resolve the problem on your own. Take note of
all actions you perform and any error messages so that, if necessary, you
can describe them to a member of the Technical Support team.
Refer to the user manual and try our online services to answer your
questions. The Technical Support KnowledgeBase, the User Groups, the
Online Documentation and the Solutions page offer a wealth of
information and may answer your question quickly.
To speed up your support call
When contacting Cobalt Networks Technical Support, the more
information you can provide, the better. Before you call or email, have
the following information ready.
• the serial number, located on the back panel, or the MAC address of
the Primary Network Interface, accessible through the user
interface, of your Qube 2
• any additional software installed on your system
• any peripherals connected to your system
• a hard copy of any error messages you have received and the time
when they occurred
• the process you were running or the changes you had made when
the error occurred
• the steps you have taken to resolve the problem