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About This Guide

xiv

4038767 Rev B

About This Guide

Introduction

Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting the Cisco Model
TES301 IP Managed Services Home Gateway.

Purpose

This guide covers the Cisco Model TES301 IP Managed Services Home Gateway. All
features described in this guide are standard to this home gateway unless otherwise
noted as an optional feature.

Audience

This guide is written for the home subscriber.

Document Version

This is the second formal release of this document written to support software
version 1.1. For a list of changes, contact your service provider.

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Summary of Contents for TES301

Page 1: ...4038767 Rev B Cisco Model TES301 IP Managed Services Home Gateway User Guide ...

Page 2: ......

Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...volume of network traffic building materials and construction operating system used mix of wireless products used interference and other adverse conditions Publication Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this publication We reserve the right to change this publication at any time without notice This document is not to be construed as co...

Page 5: ...e qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement ...

Page 6: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instruccio...

Page 7: ...s viii Provide Ventilation and Select a Location viii Operating Environment viii Protect from Exposure to Moisture and Foreign Objects viii Service Warnings ix Check Product Safety ix Protect the Product When Moving It ix Telephone Equipment Notice ix United States FCC Compliance x Declaration of Conformity x Canada EMI Regulation x RF Exposure Statements x CE Compliance xii Declaration of Conform...

Page 8: ... What s on the Bottom Panel 8 Chapter 2 Installing the Home Gateway 9 Mounting the Home Gateway 10 Mounting the TES301 Horizontally 10 Mounting the TES301 Vertically 10 Connecting the Home Gateway 13 Chapter 3 Configuration and Operation of the TES301 17 Logging into the Home Gateway 18 Dashboard 19 Internet 20 VoIP Settings 26 SIP 26 Service 29 Voice 31 Advanced 33 Call Log 36 Wi Fi 38 Connect De...

Page 9: ...68 VPN Passthrough 69 LCD Settings 70 Language 70 Orientation 70 Screen Settings 71 Parental Control 73 Applications and Gaming 76 Port Range Forwarding 76 Port Range Triggering 77 DMZ 77 Administration 78 Management 78 Web Management Control 79 TR069 Client 80 Diagnostics 80 Configuration 81 Firmware Upgrade 81 Status 82 Router 82 Local Network 83 IPv6 84 Wi Fi Network 84 Critical Event 85 Statis...

Page 10: ...otection Setup 101 Connection 103 Settings 104 Review Your Emergency 911 Address 104 Perform Factory Reset 105 Select Language Settings 106 Select LCD Display Orientation 106 View Network Information 107 Use Network Tools 108 Reboot 110 View Router Information 110 View System Event Log 110 Set Up Time of Day Parameters 111 App Store 113 Appendix A Telephone Key Press Specifications 115 Telephone K...

Page 11: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 12: ...ucts Provide Ventilation and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VC...

Page 13: ...perating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for exam...

Page 14: ... could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Pleas...

Page 15: ...pliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9...

Page 16: ...ctive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 17: ...ultez http www arcep fr pour de plus amples détails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è ...

Page 18: ...d Services Home Gateway Purpose This guide covers the Cisco Model TES301 IP Managed Services Home Gateway All features described in this guide are standard to this home gateway unless otherwise noted as an optional feature Audience This guide is written for the home subscriber Document Version This is the second formal release of this document written to support software version 1 1 For a list of ...

Page 19: ... networking solution for Connected Home and Managed Home experiences This chapter lists the benefits and features of the TES301 Illustrations and descriptions of the connection ports power and reset buttons touch sensitive keys and LED indicators are also provided 1 Chapter 1 Introducing the TES301 IP Managed Services Home Gateway In This Chapter Benefits and Features 2 What s on the Top Panel 5 W...

Page 20: ...ment in FTTH DSL and DOCSIS networks Remote Management TR 069 paired with TR 111 enables comprehensive management Simplified Home Networking Powerful setup local management and remote troubleshooting tools DLNA Support Digital Living Network Alliance DLNA support provides simplified access and sharing of personal content across the home network Simplified Connected Home The TES301 simplifies and e...

Page 21: ...IP Managed Services These services allow you to remotely access the home network to upload and download digital content or monitor activity with a webcam or other event triggering devices The TES301 has the necessary processing power and memory to allow for new services to be added over time OSGi JVM software platform enabling third party application support Home Security Home Automation Smart Met...

Page 22: ... the box setup and configuration Local device management via web based GUI or online user portal Supports Broadband Forum Industry standards TR 069 TR 098 TR 104 and TR 111 for remote managem ent and configuration of the TES301 settings VoIP parameters and connected home network devices Customer Service portal allows easier remote troubleshooting and problem resolution ...

Page 23: ... for a description of the top panel 1 Power Green Red The Power LED lights up when the home gateway is powered on The LED becomes red during a malfunction 2 WPS Touch Sensitive Key Amber Touch for 3 seconds to initiate pairing with Wi Fi devices 3 LCD with Touch Sensitive Keys The LCD screen lights up by the wave of your hand to display menu options for common setup and configuration functions The...

Page 24: ...on or off the TES301 3 Phone 1 2 The Phone ports connect standard analog telephones to the TES301 4 Internet The Internet port connects to the Ethernet port on the DSL fiber or cable modem 5 Ethernet LAN 1 4 These Ethernet ports 1 2 3 4 connect your TES301 to computers and other Ethernet network devices 6 USB The USB port connects to a USB storage device such as a USB hard drive or flash disk 7 Re...

Page 25: ... side panel of your TES301 provides an additional USB port Refer to the following diagram for a description of the back panel Note This illustration may vary from the actual product USB The USB port connects to a USB storage device such as a USB hard drive or flash disk ...

Page 26: ...7 Rev B What s on the Bottom Panel The bottom panel of your home gateway provides holes for mounting screws for wall mounting and protective feet for horizontal or wall mounting surfaces The factory label on the bottom panel provides serial number and MAC Address information ...

Page 27: ...67 Rev B 9 Introduction This chapter provides instructions for installing the home gateway 2 Chapter 2 Installing the Home Gateway In This Chapter Mounting the Home Gateway 10 Connecting the Home Gateway 13 ...

Page 28: ... home gateway has four rubber feet on its bottom panel Place the home gateway on a level surface near an electrical outlet Mounting the TES301 Vertically The home gateway has two wall mount slots on its bottom panel The distance between the two slots is 4 inches 101 6 mm Two screws are needed to mount the home gateway ...

Page 29: ... 4038767 Rev B 11 The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the home gateway Use the information on this page as a guide for mounting your home gateway to the wall ...

Page 30: ...he wall you use is smooth flat dry and sturdy Also make sure the location is within reach of an electrical outlet 2 Drill two holes into the wall Make sure the holes are 4 inches 101 6 mm apart 3 Insert a screw into each hole and leave 2 mm 0 8 inches below the head exposed 4 Maneuver the home gateway so two of the wall mount slots line up with the two screws 5 Place the wall mount slots over the ...

Page 31: ...nnect to the gateway 2 Insert a standard RJ 45 Ethernet cable included into the INTERNET port on the gateway and connect the other end to your broadband network termination device such as a modem router GPON or similar device Note The illustrations in this guide show a modem connection as an example 3 Insert a standard RJ 45 Ethernet cable into an Ethernet port on the gateway and connect the other...

Page 32: ...e Note To prevent an invalid connection to the circuit switched Telco network do not connect an RJ 11 telephone cable from the PHONE 1 or PHONE 2 port on the TES301 to the wall jack 5 Optional You can connect the PHONE 2 port to a second analog telephone or a fax machine 6 Optional Connect additional PCs or other Ethernet devices such as an IP set top to an ETHERNET port using a standard RJ 45 Eth...

Page 33: ...Use the power switch on the back panel to power on the TES301 The power LED on the front panel will light up as soon as the device powers on The LCD will light up with a message that the device is booting up 9 Once the device boots up use the LCD menu to view the Internet status to verify that the gateway is connected to the Internet as follows a Wave your hand over the LCD b Tap the up or down ar...

Page 34: ...y that your phone connection is setup properly verify that the blue LED light on the top panel of the gateway is lit 12 Follow the instructions in your owner s manual for your computer or other wireless device to activate the wireless connection Note A wireless connection requires a wireless enabled device with an 802 11b g n wireless network adapter installed ...

Page 35: ... utility to set up connections and configure the TES301 features 3 Chapter 3 Configuration and Operation of the TES301 In This Chapter Logging into the Home Gateway 18 Dashboard 19 Internet 20 VoIP Settings 26 Wi Fi 38 Home Address 43 Configure the DLNA Settings 44 Advanced Settings 46 ...

Page 36: ...e provider for the login information 1 Launch the web browser on your computer 2 Type 192 168 29 1 in the URL Address field This value is the home gateway s default IP address 3 Press Enter A login screen appears 4 Is this the first time you have opened the web based utility If yes type admin in both the User name and Password fields If no enter the user name and password you established previousl...

Page 37: ...rd The TES301 web based utility provides an easy to use dashboard to review high level settings for the configuration of your gateway You can drill down to the details or make changes by clicking the associated button for each category ...

Page 38: ...etermine which additional parameters will be required to complete your configuration Complete the following steps to set up your Internet connection 1 From the TES301 dashboard click the Change Connection Type button located in the Internet cell The Internet Connection Type screen appears The Status field indicates Connected or Disconnected based on your current configuration ...

Page 39: ... a static IP address use the static address subnet mask default gateway and DNS IP addresses as provided by your service provider PPPoE Select this option if you want to configure your gateway to use Point to Point Protocol over Ethernet PPPoE PPTP Select this option if you want to configure your gateway to use the Point to Point Tunneling Protocol PPTP L2TP Select this option if you want to to co...

Page 40: ...and default gateway values Use the scroll bar to access all of the fields on this screen Internet IP Address Enter the gateway s IP address as provided by your service provider Subnet Mask Enter the gateway s Subnet Mask as provided by your service provider Default Gateway Enter the IP address of the service provider s server DNS 1 through DNS 3 Enter the DNS Domain Name System server IP address e...

Page 41: ...y to cut the Internet connection after it has been inactive for a specified period of time Max Idle Time If your Internet connection has been terminated due to inactivity Connect on Demand enables the Gateway to automatically re establish your connection as soon as you attempt to access the Internet again Max Idle Time Enter the number of minutes you want to have elapsed before your Internet conne...

Page 42: ... Mask as provided by your service provider Username and Password Enter the Username and Password as provided by your service provider Connect on Demand You can configure the Gateway to cut the Internet connection after it has been inactive for a specified period of time Max Idle Time If your Internet connection has been terminated due to inactivity Connect on Demand enables the Gateway to automati...

Page 43: ... L2TP server Connect on Demand You can configure the Gateway to cut the Internet connection after it has been inactive for a specified period of time Max Idle Time If your Internet connection has been terminated due to inactivity Connect on Demand enables the Gateway to automatically re establish your connection as soon as you attempt to access the Internet again Max Idle Time Enter the number of ...

Page 44: ... must enter your subscriber account and session initiation protocol SIP proxy server information that is obtained from your service provider Complete the following steps to configure the SIP parameters for your VoIP settings 1 From the TES301 dashboard click the Change Settings button located in the VoIP Settings cell ...

Page 45: ...r your SIP user ID that identifies you to the server Each VOIP SIP account has a unique User Name Auth ID Enter a user name credential to identify your connection to the server Auth Password Enter a password credential to authenticate your connection to the server 3 Complete the Proxy Server fields Note Use the scroll bar to access all of the fields on this screen Proxy Server Enter the host name ...

Page 46: ...IP address of the SIP registrar server Registrar Server Port Enter the destination port to be used in connecting to the SIP registrar server Registration Expires Enter the number of seconds after which the registration with the SIP server expires 5 Complete the SIP Domain fields Note Use the scroll bar to access all of the fields on this screen SIP Domain Option Select Enabled if you want to set u...

Page 47: ...onnect to the outbound proxy 7 Complete the Local Settings fields Note Use the scroll bar to access all of the fields on this screen SIP Local Port Enter the port used for incoming and outgoing call control signaling RTP Local Port Enter the lowest value allowed for the port range to be used for incoming and outgoing RTP streams 8 Click Save Changes to save the information or Cancel to return to t...

Page 48: ... of the fields on this screen Direct Forward Select an option to enable or disable call forwarding If you select Enabled enter the phone number to which you want to forward incoming calls in the associated Forward To field Busy Forward Select an option to enable or disable call forwarding on busy If you select Enabled enter the phone number to which you want to forward incoming calls when this lin...

Page 49: ...all for the number you entered in Speed Dial Entry 1 field simply press 0 To call the number for Speed Dial Entry 2 press 1 for entry 3 press 2 and so forth Call Block Entry 1 10 Specify up to 10 phone numbers you wish to block all incoming calls 3 Click Save Changes to save the information or Cancel to return to the dashboard Voice Voice Parameters listed on this tab can improve voice quality If ...

Page 50: ...tions saving on computational resources and network bandwidth Comfort Noise Generation Select Enabled to configure the TES301 to automatically generate artificial background noise when no speech is occurring on a voice call Echo Cancellation Echo cancellation is used to describe the process of removing echo from a voice communication in order to improve voice quality Voice Fax Mode Choose from the...

Page 51: ...d enter the necessary information obtained from your service provider This function may help traverse firewall and provide voice service normally The Codec Settings fields allow you to change the setting used in a voice call Dual tone multi frequency signaling DTMF Settings provide a method to transmit digital keys pressed during voice calls 1 From the TES301 dashboard click the Change Settings bu...

Page 52: ...r the address of a STUN server running on a public network Your device will send a discover request to the STUN server and decide NAT mode based on the response message from the STUN server IPv4 address or FQDN formats are acceptable for this field b STUN Server Port Specify the port for the STUN server Your device will send a discover request to the STUN server via the specified port c NAT Keep A...

Page 53: ...Disabled Codec list select a Codec you want to enable b Click the Move Right arrow to move the selected item to the Enabled Codec list c Use the Up Down buttons to prioritize the Enabled Codecs d Select the top Codec in the Enabled list The Codec Properties fields become active e Complete the Codec Properties fields associated with the Codec selected Payload Type This value is pre populated with a...

Page 54: ...e call Out of Band Select Out of Band mode to use an independent band when a key is pressed during a voice call If you select this option the RFC2833 Payload Type field will appear for you to enter a value to configure the RFC 2833 payload decimal SIP Info Select SIP Info if you want a key press to be sent remotely through SIP packets during a voice call 8 Click Save Changes to save the informatio...

Page 55: ...of the following filter options All Displays all outgoing received and missed calls in the order placed or received Outgoing Displays only outgoing calls Received Displays only received calls Missed Displays only missed incoming calls 4 Click Delete to clear items from the Call Log or Cancel to return to the dashboard ...

Page 56: ...plete the following steps to configure the Wi Fi settings on your gateway Note The TES301 can support SSIDs for two concurrent wireless Access Points By default only the Home SSID is activated 1 From the TES301 dashboard click the Change Settings button located in the Wi Fi cell ...

Page 57: ...om Access Point mode into Wi Fi Range Extension mode or vice versa the TES301 reboots to activate the new configuration For an Access Point device select the Access Point radio button then indicate Enabled if you want the Wi Fi Network enabled or select Disabled to disable the Wi Fi Network for each SSID on your network If you are ready to pair devices go to the Pair Devices see Connect Devices on...

Page 58: ...r WPA2 the Passphrase field appears Passphrase Enter the passphrase of the associated Access Point Rescan Click this button to refresh the list of AP devices within range of your TES301 Some devices may become inactive based on configuration settings Internet Connection Type The Wi Fi Range Extension supports two connection options DHCP or Static From the drop down menu select DHCP to enable the D...

Page 59: ... appears MTU size MTU is the Maximum Transmission Unit It specifies the largest packet size permitted for Internet transmission Keep the default setting Auto to have the gateway select the best MTU for your Internet connection To specify a MTU size select Manual and enter the value desired default is 1500 The acceptable range of values is 576 through 1500 3 Click Save Changes to save the informati...

Page 60: ...evice or its documentation for further instructions If your client device has a Wi Fi Protected Setup PIN Enter the PIN number in the field on this screen Click the Register button After the client device has been configured click OK button Then refer back to your client device or its documentation for further instructions If your client device requests the Gateway s PIN enter the PIN number liste...

Page 61: ...ome Address may vary based on your geographic location 1 From the TES301 dashboard click the Edit 911 Address button located in the Home Address cell 2 Complete the fields on the screen Note The fields may vary based on your geographic location 3 Click Save Changes to save the information or Cancel to return to the dashboard ...

Page 62: ...figure the DLNA settings on your gateway Note For instructions on using the Digital Media features refer to the Managing Digital Media on page 87 chapter 1 From the TES301 dashboard click the Change Settings button located in the DLNA cell The Local Digital Media view appears with content information and sharing permissions options ...

Page 63: ...ring Permissions If no select Disabled 3 The Advertisement on WAN option is applicable if your TES301 is in a cascaded network where the router WAN port is connected to the LAN segment of another router If this option is set to Enabled media contents of the external USB storage can be accessed from the WAN port The Disabled default option prevents access to media contents on the WAN port when the ...

Page 64: ...y settings These parameters are typically managed by your service provider and should only be changed by the service provider under the direction of the service provider or by an advanced user that is knowledgeable on the options provided from the Advance Settings dashboard Follow the instructions provided in the Configuring Advanced Settings on page 47 chapter if you need to view or adjust any of...

Page 65: ... based utility to configure the TES301 advanced settings 4 Chapter 4 Configuring Advanced Settings In This Chapter Accessing the Advanced Settings Dashboard 48 Setup 50 Wi Fi 61 Security 68 LCD Settings 70 Parental Control 73 Applications and Gaming 76 Administration 78 Status 82 ...

Page 66: ...anced Settings Dashboard Complete the following steps to access the Advanced Settings options on your gateway 1 From the TES301 main dashboard click the Change Settings button located in the Advanced Settings cell 2 Click the Proceed button on the pop up message that appears ...

Page 67: ...Accessing the Advanced Settings Dashboard 4038767 Rev B 49 The Advanced Settings dashboard appears ...

Page 68: ... to configure the gateway and get it working properly using only the settings on this screen Some Internet Service Providers ISPs will require that you enter specific information such as User Name Password IP Address Default Gateway Address or DNS IP Address This information can be obtained from your ISP if required Note After you have configured these settings we recommend that you set a new pass...

Page 69: ... you want to configure your gateway to use the Point to Point Tunneling Protocol PPTP L2TP Select this option if you want to configure your gateway to use the Layer 2 Tunneling Protocol L2TP Router Name Displays the name of the gateway This field is not configurable Host Name The Host Name may be required by your service provider If so use the value provided by the service provider otherwise leave...

Page 70: ... again If you wish to activate Connect on Demand click the radio button and enter the number of minutes you want to have elapsed before your Internet connection terminates L2TP Server Enter the IP address of the L2TP server Network Setup Field Description Local IP Address and Subnet Mask This is the Gateway IP Address and Subnet Mask as seen on the internal LAN The default value is 192 168 29 1 fo...

Page 71: ...changes DDNS Field Description DDNS Service DDNS allows you to access your network using domain names instead of IP addresses The service manages changing IP addresses and updates your domain information dynamically You must sign up for service through TZO com or DynDNS org DynDNS org You must sign up for an account with DynDNS org before you can use this service User Name Enter the user name from...

Page 72: ...field provided and press the OK key 3 Select the Ethernet adapter you are using 4 Click More Info 5 Write down your adapter s MAC address ______________________________________ For Windows 2000 and XP 1 Click the Start button then select Run 2 Type cmd in the field provided and press OK 3 At the command prompt type ipconfig all and press Enter to determine your adapter s physical address 4 Write d...

Page 73: ...o automatically adjust to physical changes in the networks layout and exchange routing tables with other routers or gateways The gateway determines the network packets route based on the fewest number of hops between the source and destination Note This feature is only available if Router is selected for Operating Mode To disable the Dynamic Routing feature for all data transmissions keep the defa...

Page 74: ...ou want to assign a static route Subnet Mask The Subnet Mask determines which portion of an IP address is the network portion and which portion is the host portion Gateway This is the IP address of the gateway device that allows for contact between the Gateway and the network or host 3 Depending on where the Destination IP Address is located select LAN Wi Fi or WAN internet from the Interface drop...

Page 75: ...Address is the address of the network or host to which the static route is assigned Subnet Mask The Subnet Mask determines which portion of an IP address is the network portion and which portion is the host portion Gateway This is the IP address of the gateway device that allows for contact between the Gateway and the network or host Interface This interface tells you whether the Destination IP Ad...

Page 76: ...he following options Disabled No DHCPv6 running on WAN interface User will get IPv6 address either through stateless auto config or static config PD Enabled DHCPv6 will run on WAN interface to get prefix delegation information which will be used to decide lan side IPv6 address IA Enabled DHCPv6 will run on WAN interface to get identity aggregation info from DHCPv6 server to use it to decide WAN in...

Page 77: ...itional IPv6 routes repeat steps 1 3 IPv6 WAN Tunneling 6rd Tunnel Select Enabled to activate the fields for the 6rd Tunnel setup Otherwise select Disabled default If enabled configure the following options 6rd Prefix The IPv6 prefix provided by your service provider and used as the leading part of the IPv6 address when tunneling IPv4 through IPv6 6rd Prefix length The length of the IPv6 prefix pr...

Page 78: ...ring Advanced Settings 60 4038767 Rev B Field Description DUID The DUID field displays the LAN interfacing device unique identifier If you choose to change it the format must be as follows 00 03 00 01 xx xx xx xx xx xx ...

Page 79: ...m the Advanced Settings Dashboard click the Make Changes button to access advanced Wi Fi options If you make any changes remember to click Save Changes to save the information Click Cancel to return to the Advanced Settings dashboard ...

Page 80: ...eless G and Wireless N 2 4GHz devices select Auto The default is Auto Country Select the region from the drop down menu Bandwidth Select Auto if you want the Gateway to automatically determine the best bandwidth 20 MHz or 40 MHz For best performance Auto is recommended Name SSID The SSID is the network name shared among all points in a wireless network The SSID must be identical for all devices in...

Page 81: ...nfigure the Transmission Rate setting 802 11g Tx Rate The rate of data transmission should be set depending on the speed of your wireless network You can select from a range of transmission speeds or you can select Auto to have the Gateway automatically use the fastest possible data rate The default value is Auto 802 11n Tx Rate The rate of data transmission should be set depending on the speed of...

Page 82: ...in at its default value of 2346 CTS Protection Mode TS Clear To Send Protection Mode s default setting is Auto The Gateway will automatically use CTS Protection Mode when your Wireless N and Wireless G products are experiencing severe problems and are not able to transmit to the Gateway in an environment with heavy traffic This function boosts the Gateway s ability to catch all Wireless B Wireless...

Page 83: ...Enterprise This option features a WPA Personal used in coordination with a RADIUS server that uses either EAP TLS or PEAP as its authentication method This should only be used when a RADIUS server is connected to the Gateway First select the type of encryption method you want to use TKIP or AES Enter the RADIUS server s IP address and port number along with the authentication key shared by the Gat...

Page 84: ...s been configured click OK button Then refer back to your client device or its documentation for further instructions Method 2 Wi Fi Protected Setup Use this method if your client device has a Wi Fi Protected Setup PIN number Enter the PIN number in the field on this screen Click Register button After the client device has been configured click OK button Then refer back to your client device or it...

Page 85: ...le Access Restrictions nad Wireless Client List Access Restrictions Prevent PCs listed below from accessing the wireless network Clicking this radio button will block wireless access by MAC Address Permit PCs listed below to access the wireless network Clicking this radio button will allow wireless access by MAC Address Wireless Client List If you want to add any of the wireless clients to the Wir...

Page 86: ...l not work Block Anonymous Internet Requests By enabling the Block Anonymous Internet Requests feature you can prevent your network from being pinged or detected by other Internet users The Block Anonymous Internet Requests feature also reinforces your network security by hiding your network ports Both functions of the Block Anonymous Internet Requests feature make it more difficult for outside us...

Page 87: ...rough is enabled by default To disable IPSec Pass Through uncheck the box next to IPSec PPTP Point to Point Tunneling Protocol is the method used to enable VPN sessions to a Windows NT 4 0 or 2000 server To allow PPTP tunnels to pass through the Gateway PPTP Pass Through is enabled by default To disable PPTP Pass Through uncheck the box next to PPTP L2TP Layer 2 Tunneling Protocol L2TP is a tunnel...

Page 88: ... access the LCD Settings options If you make any changes remember to click Save Changes to save the information Click Cancel to return to the Advanced Settings dashboard Language This function allows you to change the language displayed on the LCD Orientation This function allows you to change the orientation of the LCD display orientation ...

Page 89: ...Settings This function allows you to set the Power Saving mode and choose a Screen Saver Power Saving Choose an option from the Turn Off LCD drop down menu to configure the LCD to power off after being idle for the specified period of time ...

Page 90: ...isplay date time while in idle mode for the length of time specified in the Power Saving setting a If you set the screen saver to display wallpaper or the digital clock choose an option from the Screen Saver Running drop down menu to determine how long the LCD is to be idle before displaying your option b If you set the screen saver to display wallpaper you can upload a custom PNG formatted image ...

Page 91: ...ntrol options If you make any changes remember to click Save Changes to save the information Click Cancel to return to the Advanced Settings dashboard The Basic Setup screen allows you to block or allow specific kinds of Internet usage You can set up Internet access policies for specific PCs and set up filters by using network port numbers ...

Page 92: ...ays and time then keep the default setting Disable Internet Access for Listed PCs If you want the listed PCs to be able to access the Internet during the designated days and time then click the radio button next to Enable Internet Access for Listed PCs 7 Set the days when access will be filtered Select Everyday or the appropriate days of the week 8 Set the time when access will be filtered Select ...

Page 93: ...Parental Control 4038767 Rev B 75 Option Description Website Blocking by Keyword You can block access to certain website by the keywords contained in their web page ...

Page 94: ...alized Internet applications Specialized Internet applications are any applications that use Internet access to perform functions such as videoconferencing or online gaming Some Internet applications may not require any forwarding When users send this type of request to your network via the Internet the Gateway will forward those requests to the appropriate PC Any PC whose port is being forwarded ...

Page 95: ...r each application list the forwarded port number range Check with the Internet application documentation for the port number s needed Start Port Enter the starting port number of the Forwarded Range End Port Enter the ending port number of the Forwarded Range DMZ The DMZ hosting feature allows one local user to be exposed to the Internet for use of a special purpose service such as Internet gamin...

Page 96: ...formation Click Cancel to return to the Advanced Settings dashboard Management This Management screen allows you to change the Gateway s access settings and to configure UPnP Universal Plug and Play features You can also back up and restore the Gateway s configuration file System Reboot This function provides a graceful shutdown and reboot for the system It s highly recommended to use this functio...

Page 97: ...Port Enter the port number that will be open to outside access Use HTTPS If you want to be able to upgrade the Gateway remotely from outside the local network check this checkbox You must have the Remote Management feature enabled as well Otherwise keep the default setting Disabled UPnP Universal Plug and Play UPnP allows Windows Me and XP to automatically configure the Gateway for various Interne...

Page 98: ...o configuration server ACS ACS Username Enter the user name required to access the ACS ACS Password Enter the password required to access the ACS Connection Request Username Enter the user name for incoming connection requests Connection Request Password Enter the password for incoming connection requests Diagnostics The diagnostic tests Ping and Traceroute allow you to check the connections of yo...

Page 99: ...revious configuration first select a configuration file through the Browse button then click the Restore button to start the restoration process Firmware Upgrade The Firmware Upgrade screen allows you to upgrade the gateway s firmware Do not upgrade the firmware unless you are experiencing problems with the gateway or the new firmware has a feature you want to use Before upgrading the firmware obt...

Page 100: ...settings The on screen information will vary depending on the Internet Connection Type selected on the Setup screen Field Description Firmware Version Displays the version number of the Gateway s current firmware Current Time Displays the the time set on the Gateway MAC Address Displays the Gateway s MAC address as seen by your ISP Elapsed Time Displays the length of time the router has been activ...

Page 101: ...Transmission Unit setting for the Gateway Local Network The Local Network screen displays information about the local network Field Description MAC Address Displays the MAC Address of the Gateway s local interface IP Address Displays the Gateway s IP address as it appears on your local network Subnet Mask Displays the Gateway s Subnet Mask DHCP Server Displays the status of the Gateway s DHCP serv...

Page 102: ...Domain Name System server IP addresses currently used on the WAN port DHCPv6 Release Sends a request to the DHCP server to release the DHCP information and deactivates the IP address DHCPv6 Renew Sends a request to the DHCP server to assign DHCP information IPv6 on LAN IPv6 Address Displays the IPv6 address as it appears on the LAN Domain Name Displays the Domain Name currently used on the LAN por...

Page 103: ...ith the most recent event Event Context Please check with your system administrator and or customer to understand its context Note Sometimes the event with older date might have larger sequencenumber That is because of difficulty of retrieval of real time e g Internet outage Time Server down Sequence number is the only value to decide the freshness of the event Statistics This page keeps RTCP reco...

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Page 105: ... digital content by album artist date genre and other meta data categories The rich media experience RME supports album art and thumbnails for pictures and videos With DLNA upload capability you can upload music pictures and video from devices such as mobile phone directly to the TES301 s Digital Media Server DMS 5 Chapter 5 Managing Digital Media In This Chapter Using the Media Controller 88 Usin...

Page 106: ...301 dashboard click the Digital Media Controller and Server hyperlink located in the DLNA cell A new window opens with the Digital Media Controller view displayed Note Media content sources that are found in the home network via USB or connected network device will appear in the Digital Media Server List Connected DMR devices will appear in the Digital Media Renderer List ...

Page 107: ...t cell select the file s you want to add view or play then click the Add to Playlist icon indicated by the plus symbol The file appears in the Playlist cell You can remove a file from the playlist by clicking the Remove from Playlist icon indicated by the minus symbol 4 When you have finished building your playlist select the DMR device you want to use and click the Play icon The DMR will display ...

Page 108: ...Server Complete the following steps to upload files to the Digital Media Server on your gateway 1 From the TES301 dashboard click the Digital Media Controller and Server link located in the DLNA cell A new window opens with the Digital Media Controller view displayed ...

Page 109: ...b The Digital Media Server view appears Note Media content that is found in the home network via USB or connected network device will appear in the window 3 Click one of the category options to navigate to the media you want to play or view Browse Folder Music Video or Picture ...

Page 110: ...a 92 4038767 Rev B 4 Use the browser to navigate to the file s you want to play or view 5 Select a file and click the Play icon in the Action column The player associated with that file type launches plays displayes the file selected ...

Page 111: ...and setup options using the liquid crystal display LCD Read this chapter to get familiar with the LCD and touch sensitive navigation 6 Chapter 6 Using the LCD In This Chapter Get Familiar with the LCD Menus and Pages 94 Internet 95 Phone 96 Wi Fi 98 Connection 103 Settings 104 App Store 113 ...

Page 112: ...r than the others to indicate it is the selected icon 2 Tap the arrow keys to navigate to the view you want to use Up or down arrows navigate through the icons on the home page and through the menu options and fields on the setup and status pages The right arrow navigates to the menus setup and status pages for the selected icon The left arrow navigates from menus setup and status pages 3 Tap each...

Page 113: ... to the Internet Status page 1 Wave your hand over the LCD 2 If necessary tap the left arrow to navigate to the Home page 3 Tap the up or down arrows to select the Internet icon 4 Tap the right arrow The Internet Status page appears 5 Tap the left arrow to exit this view ...

Page 114: ...he Home page 3 Tap the up or down arrows to select the Phone icon 4 Tap the right arrow The Phone status page appears 5 Tap the right arrow to display the Call Log menu options Note The number of calls for each category is displayed in parentheses The categories are All Received Outgoing and Missed 6 Tap the down or up arrow to scroll through the menu and select the category you want to view ...

Page 115: ...ev B 97 7 Tap the right arrow The details for the first call in that category appears 8 Tap the down and up arrows to page through the call details for each call in that category 9 Tap the left arrow to exit this view ...

Page 116: ...o navigate to the Wi Fi Status page 1 Wave your hand over the LCD 2 If necessary tap the left arrow to navigate to the Home page 3 Tap the up or down arrows to select the Wi Fi icon 4 Tap the right arrow The Wi Fi Status page appears 5 Tap the left arrow to exit this view ...

Page 117: ...i Fi Network Status page then follow the steps below to turn Wi Fi off or on 1 From the Wi Fi Network Status page tap the down or up arrow keys to highlight the SSID you wish to manage 2 Tap the right arrow Options for the selected SSID appear 3 Tap the down or up arrow keys to select Turn Wi Fi Off On ...

Page 118: ...e LCD 100 4038767 Rev B 4 Tap the right arrow A confirmation request appears 5 Tap the right arrow again to accept the change or tap the left arrow to cancel the request 6 Tap the left arrow to exit the SSID details page ...

Page 119: ...roceed At least one SSID must already be set up Go to the Wi Fi on page 38 section to setup an SSID Wi Fi must be turned on for the SSID you are managing Go to Turn Wi Fi Off or On on page 98 if Wi Fi is not already turned on 1 From the Wi Fi Network Status page tap the down or up arrow keys to highlight the SSID you wish to manage ...

Page 120: ...ions for the selected SSID appear Tap the down or up arrow keys to select Initiate Wi Fi Protection 3 Tap the right arrow Follow the instructions that appear or tap the left arrow to cancel the request 4 When initiation is complete tap the left arrow to exit this view ...

Page 121: ...to the Connection status page 1 Wave your hand over the LCD 2 If necessary tap the left arrow to navigate to the Home page 3 Tap the up or down arrows to select the Connection icon 4 Tap the right arrow The Connection status page appears 5 Tap the left arrow to exit this view ...

Page 122: ...up or down arrows to select the Settings icon 4 Tap the right arrow The Settings menu appears Note Tap the up or down arrow keys to scroll through the list of options 5 Continue with the section for the menu option you wish to use Review Your Emergency 911Address Complete the following steps to review your Emergency 911 Address information 1 From the Settings menu tap the up or down arrows to sele...

Page 123: ...e changes to this information Logging into the Home Gateway on page 18 Home Address on page 43 3 Tap the left arrow to exit this view Perform Factory Reset Complete the following steps to perform a Factory Reset 1 From the Settings menu tap the up or down arrows to select Factory Reset 2 Tap the right arrow Instructions to perform a factory reset appear ...

Page 124: ...w to view the current language setting 3 Tap the up or down arrow keys to select the language you prefer to appear in the LCD screens and menus 4 Tap the right arrow A confirmation request appears 5 Tap the right arrow again to accept the change or tap the left arrow to cancel the request 6 Tap the left arrow to exit the Language menu Select LCD Display Orientation Complete the following steps to ...

Page 125: ... cancel the request 4 Tap the left arrow to return to the Settings menu View Network Information Complete the following steps to view your network information 1 From the Settings menu tap the up or down arrows to select Network Info 2 Tap the right arrow The Network Information menu appears 3 Tap the up or down arrows to select the menu option for the information you want to review ...

Page 126: ... request Go to and follow the instructions to make changes to this information 5 Tap the left arrow to exit this view Use Network Tools Complete the following steps to access and use the Network Tools options 1 From the Settings menu tap the up or down arrows to select Network Tools 2 Tap the right arrow to view the Network Tools menu options 3 Tap the up or down arrow keys to highlight the option...

Page 127: ...e this option highlight it and tap the right arrow A request in process message appears followed by a results page Ping in Process Ping Results Traceroute To use this option highlight it and tap the right arrow A request in process message appears followed by a results page 4 Tap the left arrow to exit this view ...

Page 128: ...ion Complete the following steps to view your gateway information 1 From the Settings menu tap the up or down arrows to select Router Info 2 Tap the right arrow The Router Information page appears Note This information is managed by your service provider Contact your service provider to request Go to and follow the instructions to make changes to this information 3 Tap the left arrow to exit this ...

Page 129: ...ew Set Up Time of Day Parameters Complete the following steps to select your preferred Time Zone settings 1 From the Settings menu tap the up or down arrows to select Time Manual Configure 2 Tap the right arrow to view the current time zone setting 3 Tap the up or down arrows to highlight the time zone you prefer to use ...

Page 130: ...Chapter 6 Using the LCD 112 4038767 Rev B 4 Tap the right arrow A confirmation message appears 5 Optional Tap the down arrow to change the Daylight Savings setting 6 Tap the left arrow to exit this view ...

Page 131: ...the LCD 2 If necessary tap the left arrow to navigate to the Home page 3 Tap the Up Down arrows to select the App Store icon 4 Tap the right arrow The App Store menu appears 5 Highlight the application you want to manage add modify or delete 6 Click the right arrow and follow the on screen instructions 7 Tap the left arrow to exit ...

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Page 133: ...Press Specifications Introduction This TES301 supports well known Vertical Service Activation Codes This appendix lists these codes and provides general key press guidelines In This Appendix Telephone Key Press Guidelines 116 Vertical Services Activation Codes 117 ...

Page 134: ...uidelines Description Dial Sequence or Format Minimum digits 1 digits 0 9 Maximum digits 64 digits 0 9 Operator 0 Voice Mail 123 Directory 411 Repair 611 Emergency 911 Local Number NXX XXXX North American Long Distance 1 NXX NXX XXXX International 011 Country Code City Code Local Number ...

Page 135: ...nsfer Abort Call Transfer Flash hook To abort the transfer if the third party does not answer press flash to return to the original call Call Conference Entering Call Conference Flash hook DN 2nd call connected Flash hook To turn a two party call into a three party conference call press flash and dial the third party Wait for the party to answer then press flash Drop Call Conference Flash hook Han...

Page 136: ... 69 CID of the last incoming call is used to set up an outgoing call Calling Line Identification Restriction CLIR for outgoing call Activate CLIR 67DN Deactivate CLIR for call to DN per call basis Deactivate CLIR 82DN Activate CLIR for call to DN per call basis Anonymous Call Rejection Activate CFU 77 Activate anonymous call rejection Deactivate CFU 86 Deactivate anonymous call rejection Speed Dia...

Page 137: ...4038767 Rev B 119 ...

Page 138: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2011 Cisco and or its affiliates All rights reserved November 2011 Printed in USA Part Number 4038767 Rev B ...

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