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Preface

Cisco SPA and Wireless IP Phone Administration Guide

14

 

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Summary of Contents for Linksys PAP2

Page 1: ...Cisco SPA and Wireless IP Phone Cisco SPA525G SPA922 SPA942 SPA962 and WIP310 ADMINISTRATION GUIDE ...

Page 2: ...llaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackW...

Page 3: ...grading Firmware 20 Determining the Current Firmware Version 21 Determining Your IP Address 22 Downloading the Firmware 23 Installing the Firmware SPA9X2 23 Installing the Firmware SPA525G 24 Installing the Firmware WIP310 24 Using the Web Administration User Interface 25 Understanding Administrator and User Views 27 Accessing Administrative Options 27 Understanding Basic and Advanced Views 27 Usi...

Page 4: ...iguring the Phone Name 48 Configuring Voice Mail 48 Customizing the Startup Screen 49 Changing the Display Background SPA942 962 525G 50 Configuring the Screen Saver 52 Configuring the Phone Display Menu Color Settings SPA962 Only 54 Configuring the LCD Contrast 54 Configuring Back Light Settings SPA525G 55 Configuring Linksys Key System Parameters 56 Enabling Call Features 56 Enabling Anonymous C...

Page 5: ...ng SMS Messaging 74 Enabling the Web Server 76 Configuring Lightweight Directory Access Protocol LDAP 77 Configuring BroadSoft Settings SPA525G 81 Configuring BroadSoft Directory 81 Configuring Synchronization of Do Not Disturb and Call Forward 82 Configuring XML Services SPA525G 82 Configuring Music On Hold 83 Configuring Extension Mobility with a BroadSoft Server 84 Chapter 5 Configuring SIP SPC...

Page 6: ...Chapter 6 Configuring Security Quality and Network Features 115 Setting Security Features 115 SIP Initial INVITE and MWI Challenge 115 SIP Over TLS 116 SRTP and Securing Calls 117 Ensuring Voice Quality 118 Supported Codecs 118 Bandwidth Requirements 120 Factors Affecting Voice Quality 121 Configuring Voice Codecs 123 Configuring Domain and Internet Settings 126 Configuring Restricted Access Domai...

Page 7: ...oning 143 Configuration Access Control 144 Using HTTPS 145 Server Certificates 145 Client Certificates 145 Obtaining a Server Certificate 146 Chapter 8 Configuring Regional Parameters and Supplementary Services 147 Advanced Scripting for Cadences Call Progress Tones and Ring Tones 148 Example 1 Normal Ring 148 Example 2 Distinctive Ring short short short long 148 Example 1 Dial Tone 149 Example 3 ...

Page 8: ...ing Your IP Phone 165 Managing the Time and Date 167 Configuring Daylight Savings Time 167 Selecting a Display Language 169 Creating a Dictionary Server Script 171 Chapter 9 Configuring the SPA932 Attendant Console 173 SPA932 Features 174 Setting Up the SPA932 Attendant Console 175 Configuring the SPA9000 for the SPA932 176 Configuring the BroadSoft Server for the SPA932 176 Configuring the Asteri...

Page 9: ...g Tone 196 System Tab 197 System Configuration 197 Internet Connection Type and Static IP Settings 198 PPPoE Settings 199 Optional Network Configuration 199 VLAN Settings 201 Wi Fi Settings SPA525G only 201 Bluetooth Settings SPA525G only 201 SIP Tab 202 SIP Parameters 202 SIP Timer Values sec 205 Response Status Code Handling 208 RTP Parameters 209 SDP Payload Types 211 NAT Support Parameters 214...

Page 10: ...eous Line Key Settings 240 Line Key LED Pattern 241 Supplementary Services 243 Ring Tone SPA9X2 SPA525G 245 Ring Tone WIP310 246 Auto Input Gain dB 246 Extension Mobility 247 BroadSoft Settings SPA525G 247 XML Services SPA525G 248 Lightweight Directory Access Protocol LDAP Corporate Directory Search 249 Ext Tab 252 General 252 Share Line Appearance 253 NAT Settings 253 Network Settings 254 SIP Set...

Page 11: ...ervice Information Settings SPA962 268 Audio Volume 269 Screen SPA525G 269 Phone GUI Menu Color Settings SPA962 only 271 932 Tab SPA962 SPA525G only 271 General 272 Unit 2 273 SPA932 Status 273 SPA525G Specific Tabs 274 Wi Fi 274 Bluetooth SPA525G 275 Personal Address Book 275 Call History 275 Speed Dials 275 Firmware Upgrade 275 Appendix C Where to Go From Here 276 Related Documentation 277 278 ...

Page 12: ...5G WIP310 This guide describes how to configure and administer your Cisco SPA and Wireless IP phones It does not cover configuration and administration of the Cisco SPA9000 or other Cisco SPA components See the links in the Related Documentation section on page 277 for more information on these products Audience This manual is for Cisco partners value added resellers VARs and Internet service prov...

Page 13: ...eatures Chapter 5 Configuring SIP SPCP and NAT Covers configuring the phone protocol SIP or SPCP and NAT Chapter 6 Configuring Security Quality and Network Features Describes configuring security quality and network features such as codecs domains and VLAN settings Chapter 7 Provisioning Basics Describes how to remotely provision and upgrade the phones Chapter 8 Configuring Regional Parameters and...

Page 14: ...P phone documents are published as PDF files The PDF Find Search tool within Adobe Reader lets you find information quickly and easily online You can perform the following tasks Search an individual PDF file Search multiple PDF files at once for example all PDFs in a specific folder or disk drive Perform advanced searches Finding Text in a PDF Follow this procedure to find text in a PDF file Appen...

Page 15: ...e search term STEP 5 Press Enter again to continue to more instances of the term Finding Text in Multiple PDF Files The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network The PDF files do not need to be open STEP 1 Start Acrobat Professional or Adobe Reader STEP 2 Choose Edit Search or click the arrow next to the Find box and then choose Open ...

Page 16: ...h criteria click Use Advanced Search Options and choose the options you want d Click Search STEP 4 When the Results appear click to open a folder and then click any link to open the file where the search terms appear For more information about the Find and Search functions see the Adobe Acrobat online help ...

Page 17: ...he Web Administration User Interface page 25 Viewing Phone Information page 31 Overview The Cisco SPA and Wireless G IP Phone family is a line of full featured VoIP Voice over Internet Protocol phones that provide voice communication over an IP network They provide all the features of traditional business phones such as call forwarding redialing speed dialing transferring calls conference calling ...

Page 18: ...ion on phone features see the data sheets for each product Phone Model Voice Lines High Resolution Graphical Display SPA525G 5 Backlit 320 x 240 262K color 3 2 inch LCD with screen saver and customizable logo background picture Wireless G enabled SPA922 1 Backlit 128 x 64 pixels with screen saver and customizable logo background picture 128 x 48 pixels available for background picture SPA 942 4 Ba...

Page 19: ...ith any vendor s IP PBX system that supports SIP The SPA525G can be used as part of a Cisco SPA9000 Voice System phone network a SIP network or as part of the Cisco Unified Communications 500 Series for Small Business NOTE Using the Cisco SPA IP and Wireless G phones as part of a Cisco SPA9000 Voice System Network provides seamless integration of advanced features such as paging call pickup and sh...

Page 20: ...ork PSTN to support legacy phone lines The SPA400 also provides local voice mail service When you use Cisco SPA IP and Wireless G IP phones with the Cisco SPA9000 Voice System the following additional phone features are available Auto attendant for multiple extensions Music on hold Configurable call routing Multiple DID numbers per VoIP line Call hunting sequential round robin random Group paging ...

Page 21: ... provides voice data voice mail Automated Attendant video security and wireless capabilities while integrating with existing desktop applications such as calendar e mail and customer relationship management CRM programs The Cisco SPA525G IP Phone can be configured to work with this system SPA9xx IP Phones SLM224P Switch SPA9000 IP PBX WRV200 Router Internet Integrated Access Device Analog Phone Li...

Page 22: ...om Here for more information 1 Set up your IP network 2 Configure the wireless network required for SPA525G and WIP310 3 Install and configure the call control system such as such as a SPA9000 Cisco Unified Communications 500 Series for Small Business or an Internet based IP PBX 4 Update firmware See Upgrading Firmware page 20 Upgrading Firmware Phones should be upgraded to the latest firmware bef...

Page 23: ...to your PC desktop and use the web interface to upgrade your firmware WIP310 TFTP HTTP server The latest firmware image file is loaded onto an HTTP TFTP server and is accessed by a web browser See the Cisco WIP310 User Guide for more information Determining the Current Firmware Version Before upgrading determine the current firmware version SPA9X2 STEP 1 Press the Setup button STEP 2 Scroll to Pro...

Page 24: ...ading To get your IP address SPA9X2 STEP 1 Press the Setup button STEP 2 Scroll to Network and press Select The IP Address is displayed under Current IP SPA525G STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select The IP address of your phone is displayed WIP310 STEP 1 In the Home screen press the Select key and navigate to Setting...

Page 25: ...n for the file and click Save STEP 6 When the download is complete if prompted click Close STEP 7 If the firmware file you download is in zip format double click the file and extract its contents to a single folder or to the desktop Installing the Firmware SPA9X2 STEP 1 Run the executable file for the firmware upgrade for example double click upg spa942 5 2 8 exe STEP 2 Click Continue after readin...

Page 26: ...to select the firmware file from your PC Click Submit The firmware is installed and your phone reboots Installing the Firmware WIP310 STEP 1 Turn off your WIP310 and connect it to your computer by using the USB cable STEP 2 Double click the executable file for the firmware upgrade for example double click wip310 5 0 11 exe STEP 3 Follow the on screen instructions STEP 4 When the upgrade is complet...

Page 27: ...on For more information refer to the Cisco Unified Communications 500 Office Administrator Guide To access the IP phone administration web user interface UI STEP 1 Launch a web browser on a computer that can reach the phone on the network STEP 2 Direct the browser to the IP address of the phone To determine the IP address SPA9X2 Press the Setup button then select Network The Current IP field shows...

Page 28: ...EP 4 Press OK then press Save WIP310 STEP 1 In the Home screen press the Select button to choose Settings STEP 2 Press the Select button again to reach the Settings menu STEP 3 Scroll to highlight Misc Settings and press the Select button STEP 4 Press the left arrow to ensure that Enable Web Server is set to On STEP 5 Press the Select button to save this setting SPA525G STEP 1 Press the Setup butt...

Page 29: ...ifies the parameters that a User account can modify using the Provisioning tab of the web UI Accessing Administrative Options To access administrative options either Log in to the web interface then click Admin Login Enter the following URL when accessing the interface http phone ip address admin Understanding Basic and Advanced Views These views are similar but advanced view shows more options on...

Page 30: ...map to Web UI Features The following tables provide a roadmap to features available on the web UI To perform these tasks On the web UI click the View phone extension and line call information such including DHCP current IP address DNS addresses Software and hardware versions Broadcast RTP and SIP information Registration state Packets sent received lost and other information Info tab See Viewing P...

Page 31: ... providers Configure parameters that depend on country or region including Call progress tones Ring patterns Star codes vertical service activation codes Vertical service announcement codes Local date time and language Regional tab See Chapter 8 Configuring Regional Parameters and Supplementary Services Configure General phone station info which applies to all extensions configured for the phone i...

Page 32: ...ettings Dial plan settings Ext tab 1 6 depending on phone model See Chapter 3 Configuring Extensions Customize user level parameters including Call forward Speed dial Supplementary services Web information RSS newsfeeds Traffic information settings Audio volume Phone GUI settings User tab See Chapter 4 Customizing Cisco SPA and Wireless IP Phones View and change parameters for Unit 1 and Unit 2 ap...

Page 33: ...Web Administration User Interface section on page 25 you can check the current status of a the SPA or Wireless IP Phone by clicking the Info tab appears by default The Info tab shows information about all phone extensions including phone statistics and the registration status All fields are read only See Info Tab section on page 191 for more information about the fields ...

Page 34: ...Getting Started Viewing Phone Information 32 Cisco SPA and Wireless IP Phone Administration Guide 2 ...

Page 35: ... IP Phones also called stations in this document have the following number of lines SPA922 One line WIP310 One line SPA525G Five lines SPA942 Four lines SPA962 Six lines SPA932 attendant console 32 lines Each line corresponds to a phone number or extension used for calls NOTE Each line can support two calls So for example the SPA942 can handle eight calls One call can be active in conversation and...

Page 36: ...e call If the active phone places the call on hold the call can be resumed from any of the sharing stations by pressing the corresponding line key from another phone SPA9X2 or the Select button when the Resume icon is displayed WIP310 NOTE The Cisco SPA525G supports the private hold feature for MetaSwitch and BroadSoft Users who have a shared line can press the PrivHold softkey and the call can on...

Page 37: ...ared extensions on EXTs 2 to 6 Short Name Enter a short name or number to display on the LCD for the line key Share Call Appearance Select shared if you want the line key to share incoming call appearances with other phones See Configuring Shared Line Appearance page 36 If you select private the call appearance is private and not shared with any other phone Defaults to private Extended Function Se...

Page 38: ...P server to determine the status of the shared phone extension The default is 60 seconds STEP 5 Optional In the Phone tab under Miscellaneous Line Settings you can configure line mapping Each LED line extension can hold two calls You can assign an extension to two LEDs The first call always causes the assigned LED to flash Choose one of the following Vertical first The next LED on the phone flashe...

Page 39: ...calls that are ringing on the supervisor s phone NOTE A monitored extension must be private not shared Additionally an extension can only be monitored by one other extension Configuring Call Pickup and Busy Lamp Field NOTE You must enable BLF to configure call pickup In this example the assistant Bob extension 200 has an idle lines line 4 on his SPA962 He would like to be able to see if his superv...

Page 40: ...Red Fast Blink Ringing If the phone LEDs display orange or slow blinking orange there is a problem Orange denotes that the phone failed to subscribe received 4xx response and slow blinking orange denotes an undefined problem there may be no response to subscribe or BLF In this example after this configuration Bob will be able to monitor Stephanie s line He can press line button 4 to pick up a call...

Page 41: ...g the following syntax fnc type sub stationname PROXY ext extension PROXY where fnc function sd speed dial sub station name ext extension STEP 6 Click Submit All Changes In this example after this configuration Bob can press line button 5 to dial Mark s line Configuring Unused Line Keys for Call Park on the SPA525G MetaSwitch You can configure unused line keys for call park for the MetaSwitch soft...

Page 42: ...or location where the call is parked Value is 05 specific to the MetaSwitch softswitch do not change the sub 05 value domain com phone domain usually the same as the proxy value in the Ext 1 tab You can also use fnc prk sub 05 PROXY to use this value STEP 6 Click Submit All Changes Configuring Unused Line Keys to Access Services SPA525G On the SPA525G unused or idle phone lines can also be configu...

Page 43: ...er the XML Service field is used see the Configuring XML Services SPA525G section on page 82 You can specify a different XML service to connect to by using the syntax fnc xml URL http xxx xx xxx where xxx xx xxx is the URL of the XML service mp3 pressing the line button starts the mp3 player weather pressing the line button accesses weather information news pressing the line button accesses news F...

Page 44: ...ern of the LED c indicates color the color of the LED r indicates red a red colored LED g stands for green a green colored LED Parameters Description Idle LED Appears when the line is idle Defaults to blank c r Remote Undefined LED LED pattern during the Remote Undefined state where the shared call state is undefined the station is still waiting for the state information from the application serve...

Page 45: ...Local Active LED Appears when the call appearance is engaged in an active call Defaults to blank c r Remote Active LED applicable only to shared call appearance Appears when another station is engaged in an active call on this shared call appearance Defaults to blank c r p d Local Held LED Appears when the call appearance is held by this station Defaults to blank c r p s Remote Held LED applicable...

Page 46: ...tensions These parameters are grouped on the Ext number tab These parameters are explained in other sections of this document NAT Settings Chapter 5 Configuring SIP SPCP and NAT Network Settings Chapter 5 Configuring SIP SPCP and NAT SIP Settings Chapter 5 Configuring SIP SPCP and NAT Call Feature Settings Chapter 4 Customizing Cisco SPA and Wireless IP Phones Proxy and Registration Chapter 5 Conf...

Page 47: ...s Configuring Extensions Cisco SPA and Wireless IP Phone Administration Guide 45 3 Audio Codec Configuration Chapter 6 Configuring Security Quality and Network Features Dial Plan Chapter 4 Customizing Cisco SPA and Wireless IP Phones ...

Page 48: ...Configuring Lines and Extensions Configuring Extensions 46 Cisco SPA and Wireless IP Phone Administration Guide 3 ...

Page 49: ...guring Phone Features page 65 Enabling SMS Messaging page 74 Enabling the Web Server page 76 Configuring Lightweight Directory Access Protocol LDAP page 77 Configuring BroadSoft Settings SPA525G page 81 Configuring Music On Hold page 83 Configuring Extension Mobility with a BroadSoft Server page 84 Configuring Phone Information and Display Settings The web administration interface allows you to cu...

Page 50: ... Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under General enter the Voice Mail Number This is the internal or external phone number or URL to access the voice mail system If using an external voice mail service the number must include any digits required to dial out and any required area code STEP 5 Click Submit All Changes The phone reboots Configuring Internal Voice Mail for Each...

Page 51: ...ogin and advanced STEP 3 Click the Phone tab In the Text Logo field enter logo text as follows Up to two lines of text Each line must be fewer than 32 characters Insert a new line character n and escape code oa between lines For example Super n 0aTelecom will display Super Telecom STEP 4 Click Submit All Changes The phone reboots SPA525G STEP 1 Log in to the web administration interface STEP 2 Adm...

Page 52: ...can use a logo and picture to customize the background on your IP phone LCD displays SPA942 Use 128 x 48 black and white image 1 bit color SPA962 525G Use 320 x 240 pixel bitmap bmp image 1 4 8 24 or 32 bit color SPA942 962 STEP 1 Copy the BMP image to a TFTP or HTTP server that is accessible from the phone STEP 2 Log in to the web administration interface STEP 3 Click Admin Login and advanced STE...

Page 53: ...picture from the link and displays it on the screen The phone automatically retrieves the picture after the specified number of seconds STEP 7 Click Submit All Changes When the BMP Picture Download URL is changed the phone compares the URL to the previous image s URL If the URLs are the same the phone does not perform the download If the URLs are different the SPA9X2 downloads the new image and di...

Page 54: ...ll Changes When the BMP Picture Download URL is changed the phone compares the URL to the previous image s URL If the URLs are the same the phone does not perform the download If the URLs are different the SPA525G downloads the new image and displays it providing the Select Background Picture field is set to Download BMP Picture Configuring the Screen Saver You can configure a screen saver for the...

Page 55: ...ey to unlock your phone A moving phone icon The station date and time in the middle of the screen A blank power save screen STEP 7 Click Submit All Changes SPA525G STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Screen in the Screen Saver Enable field choose yes STEP 5 In the Screen Saver Type field choose the display t...

Page 56: ... To configure the phone display menu color settings STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Phone GUI Menu Color Settings select the color scheme Light Blue default Light Green Pink Silver STEP 5 Click Submit All Changes Configuring the LCD Contrast You can configure the LCD contrast on the SPA9X2 or SPA525G pho...

Page 57: ... tab STEP 4 Under Screen in the LCD Contrast field enter a number value from 1 to 30 The higher the number the greater the contrast on the screen STEP 5 Click Submit All Changes Configuring Back Light Settings SPA525G To configure the back light settings for the LCD screen on the phone STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab...

Page 58: ...ables or disables the Linksys Key System for use with the LVS SPA9000 Defaults to yes See the Cisco SPA9000 System Administration Guide for more details Multicast Address Used by the SPA9000 to communicate with Cisco IP phones Defaults to 224 168 168 168 6061 Force LAN Codec Used with the SPA9000 Choices are none G 711u or G 711a Defaults to none STEP 5 Click Submit All Changes Enabling Call Featu...

Page 59: ... manages them based on a database of instructions You can enable this with the SIP B parameter Configuring SIP section on page 89 Defaults to no disabled STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Supplementary Services in the ACD Login Serv field choose yes STEP 5 In the ACD Ext field choose the extension used fo...

Page 60: ...all Park and Call Pickup Call park and call pickup are features available on IP phones in a SPA9000 system Call park allows users to put a call on a line and make it available for another user to pick up Call pickup allows a user to pick up a phone that is ringing at another user s phone STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone ...

Page 61: ...ser answers the call before transferring it Blind Transfer Blind call transfer The user transfers the call without speaking to the caller You can also enable or disable call forwarding Cfwd All Forwards all calls Cfwd Busy Forwards calls only if the line is busy Cfwd No Ans Forwards calls only if the line is not answered STEP 5 Click Submit All Changes Enabling Call Waiting To enable call waiting ...

Page 62: ... users to place calls more quickly When a user begins dialing the phone displays a list of closely matched phone numbers on the screen To enable dial assistance STEP 1 Click Admin Login and advanced STEP 2 Click the User tab STEP 3 Under Supplementary Services in the Dial Assistance field choose yes STEP 4 Click Submit All Changes Enabling Do Not Disturb You can allow users to turn the Do Not Dist...

Page 63: ...ubmit All Changes Enabling the Missed Call Shortcut The IP phones can display a notification that a call has been missed Not applicable to WIP310 To enable this notification STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Supplementary Services in the Miss Call Shortcut field choose yes STEP 5 Click Submit All Changes L...

Page 64: ...ly Accept Pages page 63 the phone does not ring and a direct connection between the two phones is automatically established when paging is initiated Group Paging Limited to specific models see below Group Paging lets the user page all the client stations at once SPA9X2 SPA525G or page groups of phones SPA525G If the client station is on an active call while a group page starts the incoming page is...

Page 65: ...he User tab STEP 4 Under Supplementary Services in the Auto Answer Page field choose yes STEP 5 Click Submit All Changes The phone reboots Configuring Paging Groups You can configure a phone as part of a paging group Users can then direct pages to specific groups of phones Limitations A phone can be part of no more than two paging groups A user can page a maximum of five paging groups To configure...

Page 66: ...en set to yes will listen to group pages If the field is not defined the default value is no so you must set this field to listen to the group pages For example pggrp 224 123 123 121 43210 name All num 801 listen yes pggrp 224 123 123 121 43211 name Sales num 802 listen yes pggrp 224 123 123 121 43212 name Support num 803 pggrp 224 123 123 121 43213 name Engineering num 804 The previous example cr...

Page 67: ...bmit All Changes Configuring Phone Features The following sections describe how to configure features on the phone such as the message waiting indicator ring tones and audio features Configuring the Message Waiting Indicator You can configure the message waiting indicator for separate extensions on the phone If the indicator at the top of your SPA9X2 is not lighting when voice mail is left or you ...

Page 68: ...b administration interface You can define The default ring tone for the extension Specific ring tones assigned to individual callers in the personal directory These override the default ring tone To configure ring tones STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab and proceed to the Ring Tone section STEP 4 After configuration c...

Page 69: ...ing On the phone ring tone menu the User 1 and 2 choices are replaced by the corresponding name of the ring tone Not Installed appears if the user ring tone slots are not used For ring tone User 1 and User2 the cadence is fixed with the on time equals to the duration of the ring tone file and off time equals to four seconds The total ring duration is fixed at 60 seconds The user ring tone names di...

Page 70: ...re for the location of this document Creating and Uploading Ring Tones Using the Ring Tone Utility SPA9X2 only To convert a file for use as a ring tone use the SPA Ring Tone Utility available at https www myciscocommunity com docs DOC 6672 You must have a wav file less than 8 seconds in length saved to your computer You can also use a sound editor to create the file with the following restrictions...

Page 71: ...ess of the user s phone or press Skip to create the ring tone and save it as a file STEP 3 Click Browse and navigate to the directory on your computer where the source wav file is stored Select the wav file and click Open STEP 4 Click Load STEP 5 Enter a name for the ring tone This name will appear in the phone display You choose the file name later STEP 6 Optional Click Preview to preview the rin...

Page 72: ...lt Ring field choose from the following No Ring 1 through 10 User 1 User 2 STEP 5 Click Submit All Changes Configuring RSS Newsfeeds on the SPA962 SPA525G Phone The SPA962 and SPA525G provide the option to view RSS newsfeeds for news in the categories of local world finance sports and politics Newsfeeds that are provided by Yahoo are supported for U S customers only To configure newsfeeds STEP 1 L...

Page 73: ...efault values are 1 Local News defaults to URL http rss cnn com rss cnn_us rss 2 World News defaults to URL http newsrss bbc co uk rss newsonline_uk_edition world rss xml 3 Finance News defaults to URL http finance yahoo com rss topstories 4 Sports News defaults to URL http rss news yahoo com rss sports 5 Politics News defaults to URL http rss news yahoo com rss politics Weather Temperature Unit C...

Page 74: ...ring Audio Settings You can configure default audio volume settings for the phone These settings can be modified by the user by pressing the volume control button on the phone then pressing the Save soft button Not applicable to the WIP310 To configure the audio volume settings STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab You can...

Page 75: ...to configure If you enter a positive value amplification increases sound is louder If you enter a negative value amplification decreases sound is softer You can enter a value from 6 decibels to 6 decibels All fields default to zero Try a value that is loud enough without producing echo an issue if the input gain is too high STEP 5 Click Submit All Changes Enabling Wireless SPA525G only The SPA525G...

Page 76: ...anced STEP 3 Click the System tab STEP 4 Under Bluetooth Settings in the Enable BT field choose yes STEP 5 Click Submit All Changes Enabling SMS Messaging These Cisco IP phones can receive and display text messages via SIP according to RFC3428 Users can receive text messages WIP310 users can send and receive text messages When this feature is enabled the phone displays messages up to 255 character...

Page 77: ... involvement in the Text Message from 3rd Party field choose yes STEP 6 Click Submit All Changes SPA525G To enable text messaging on the SPA525G phones STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Supplementary Services in the Display Text Message on Recv field choose yes STEP 5 Optional To enable receipt of text mes...

Page 78: ... for the phone STEP 5 In the Web Server Port field enter the port to access the server The default is port 80 for the web UI STEP 6 In the Enable Web Admin Access field you can enable or disable local access to the Admin Login of the web UI Defaults to yes enabled STEP 7 In the Admin Passwd field enter a password if you want the system administrator to log on to the web UI with a password The pass...

Page 79: ...user to search a specified LDAP directory for a name phone number or both LDAP is not supported on the WIP310 LDAP based directories such as Microsoft Active Directory 2003 and OpenLDAP based databases are supported These instructions assume you have the following equipment and services A functional LDAP server such as OpenLDAP or Microsoft s Active Directory Server 2003 A SPA9x2 or SPA525G phone ...

Page 80: ...6 Click the Phone tab STEP 7 Under LDAP Corporate Directory Search in the LDAP Dir Enable field choose yes to enable LDAP and cause the name defined in LDAP Corp Dir Name to appear in the phone s Directory menu STEP 8 Configure values for the fields in the following table and click Submit All Changes Parameter Description LDAP Corp Dir Name Enter a free form text name such as Corporate Directory L...

Page 81: ...main components dc with a comma For example dc cv2bu dc com LDAP Last Name Filter This defines the search for surnames sn known as last name in some parts of the world For example sn sn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end LDAP First Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the p...

Page 82: ...erencing html vc_technical_resources partner log on required LDAP Display Attrs Format of LDAP results display on phone where a Attribute name cn Common name sn Surname last name telephoneNumber phone number n Display name t type p phone number LDAP Number Mapping Can be blank if not needed NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For ...

Page 83: ...s configure the following Directory Enable Set to yes XSI Host Server Enter the name of the server for example xsp xdp broadsoft com Directory Name Name of the directory Displays on the user s phone as a directory choice Directory Type Select the type of BroadSoft directory Enterprise default Allows users to search on last name first name user or group ID phone number extension department or email...

Page 84: ...ministration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Broadsoft Settings in the Call Feature Sync Ext field choose the extension 1 through 5 that is registered to the BroadSoft server STEP 5 Click Submit All Changes Configuring XML Services SPA525G The SPA525G provides support for XML services such as an XML Directory Service or other XML applications...

Page 85: ...ne button to connect to an XML application the button connects to the URL configured here unless you enter a different URL when configuring the line button See the Configuring Unused Line Keys to Access Services SPA525G section on page 40 STEP 5 Click Submit All Changes Configuring Music On Hold Your phone can play music on hold if it is part of a system that has a music on hold MOH server To conf...

Page 86: ...according to the current user A Login prompt appears on the phone display when EM is enabled The user must enter their User ID and Password For example when User A logs in to the phone all of her personal phone settings are available Later in the day User B can log in to the same phone and use his personal settings After logging on users have access to personal directory numbers services speed dia...

Page 87: ...ess IP Phone Administration Guide 85 4 You must also configure the Extension Mobility parameters in the profile rule field in the Provisioning tab See the Cisco Small Business IP Telephony Devices Provisioning Guide for more information For more information on extension mobility and BroadSoft see http www broadsoft com ...

Page 88: ...Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server 86 Cisco SPA and Wireless IP Phone Administration Guide 4 ...

Page 89: ...ation NAT and Cisco IP Phones page109 Session Initiation Protocol and Cisco IP Phones Cisco IP phones use Session Initiation Protocol SIP allowing interoperation with all ITSPs supporting SIP SIP handles signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session management controls the attributes of an end to...

Page 90: ... it does not guarantee real time delivery of data RTP provides mechanisms for the sending and receiving applications to support streaming data Typically RTP runs on top of the UDP protocol See Configuring NAT Mapping with STUN section on page111 SIP Over TCP To guarantee state oriented communications Cisco IP phones can use TCP as the transport protocol for SIP This protocol is guaranteed delivery...

Page 91: ...roxy server in the Cisco IP phone configuration profile The DNS SRV records instruct the phones to contact a SIP proxy server in a domain named in SIP messages The phone consults the DNS server If configured the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain with their host names priority listening ports and so on The Cisco IP phone tries to contact the h...

Page 92: ... Type used in a SIP INFO message to signal a DTMF event This parameter must match that of the service provider Defaults to application dtmf relay Remove Last Reg If set to yes removes the last registration before re registering if the value is different Defaults to no Use Compact Header If set to yes the Cisco IP phone uses compact SIP headers in outbound SIP messages If inbound SIP requests conta...

Page 93: ...ts to no RFC 2543 Call Hold If set to yes the Cisco IP phone includes SDP syntax c 0 0 0 0 when sending a SIP re INVITE to a peer to hold the call If set to no the Cisco IP phone does not include the c 0 0 0 0 syntax in the SDP With either setting the phone includes a sendonly syntax in the SDP Defaults to yes Random REG CID On Reboot If set to yes the SPA9X2 uses a different random call ID for re...

Page 94: ...ting up a SPA932 see Chapter 9 Configuring the SPA932 Attendant Console Defaults to no Caller ID Header Select where the SPA9X2 525G gets its caller ID from PAID RPID FROM P ASSERTED IDENTITY REMOTE PARTY ID FROM header Defaults to PAID RPID FROM NOTE Not applicable to the WIP310 SRTP Method Selects the method to use for SRTP Two choices are available x sipura legacy SRPT method s descriptor new m...

Page 95: ...s from 0 to 64 seconds Defaults to 5 seconds SIP T2 RFC 3261 T2 value which is the maximum retransmit interval for non INVITE requests and INVITE responses Ranges from 0 to 64 seconds Defaults to 4 seconds SIP T4 RFC 3261 T4 value which is the maximum duration a message remains in the network Ranges from 0 to 64 seconds Defaults to 5 seconds SIP Timer B RFC 3261 INVITE transaction time out value R...

Page 96: ...ion time allowed from the proxy in the Expires header or as a Contact header parameter If the proxy returns a value less than this setting the minimum value is used Defaults to 1 second Reg Max Expires Maximum registration expiration time allowed from the proxy in the Min Expires header If the value is greater than this setting the maximum value is used Defaults to 7200 seconds Reg Retry Intvl see...

Page 97: ...WIP310 Reg Retry Intvl Cap Reg_Retry_Intvl_Cap Maximum value of the exponential delay The maximum value to cap the exponential backoff retry delay which starts at the Register Retry Intvl and doubles every retry Defaults to 0 which disables the exponential backoff feature that is the error retry interval is always at the Register Retry Intvl If this feature is enabled the Reg Retry Random Delay is...

Page 98: ...y Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC Defaults to blank Try Backup RSC SIP response code that retries a backup server for the current request Defaults to blank Retry Reg RSC Interval the SPA9000 waits before re trying registration after a failed registration Defaults to blank STEP 5 Click Submit All Changes NOTE Cisco IP phones can us...

Page 99: ... can range from 0 01 to 0 16 Valid values must be a multiple of 0 01 seconds Defaults to 0 030 Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call If the value is set to 0 the default the Cisco IP phone ignores the limit on ICMP errors disabling the feature RTCP Tx Interval Interval for sending out RTCP s...

Page 100: ...ket arrives sends RTP to the destination as indicated in the inbound SDP Defaults to no Stats in BYE Determines whether the IP phone includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu The format of the P RTP Stat header is P RTP State PS packets sent OS octets sent PR packets received OR oc...

Page 101: ...defines the Codec Number used in the SIP messaging for the Dynamic Payload size mechanism This number should match the number configured in the network other party to enable the use of Dynamic Payload The best range is 96 127 for any dynamic payload type Defaults to blank G726r16 Dynamic Payload G 726 16 dynamic payload type Ranges from 96 127 Defaults to 98 NOTE Not applicable to SPA525G G726r24 ...

Page 102: ... 40 G729a or G723 Defaults to G711u AVT Codec Name AVT codec name used in SDP Defaults to telephone event G711u Codec Name G 711u codec name used in SDP Defaults to PCMU G711a Codec Name G 711a codec name used in SDP Defaults to PCMA G726r16 Codec Name G 726 16 codec name used in SDP Defaults to G726 16 NOTE Not applicable to SPA525G G726r24 Codec Name G 726 24 codec name used in SDP Defaults to G...

Page 103: ...odec Name G 729b codec name used in SDP Defaults to G729ab G723 Codec Name G 723 codec name used in SDP Defaults to G723 NOTE Not applicable to the WIP310 or SPA525G EncapRTP Codec Name EncapRTP codec name used in SDP Defaults to encaprtp Parameter Description Parameter Description SIP ToS DiffServ Value Time of service ToS differentiated services DiffServ field value in UDP IP packets carrying a ...

Page 104: ...ting controls the rate at which the jitter buffer size is adjusted to reach the minimum Select the appropriate setting low medium high very high or extremely high Defaults to high Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted Select the appropriate setting up and down up only down only or disable Defaults to up and down Parameter Description Parameter Description SIP T...

Page 105: ... unsupported Enter the appropriate header in the field provided SIPRemote Party ID To use the Remote Party ID header instead of the From header select yes Otherwise select no Defaults to yes Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referror Refer Target Referee and Refer To Target are config...

Page 106: ... all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP messag...

Page 107: ...send a NOTIFY with Event Refer to the transferor for any 1xx response returned by the transfer target on the transfer call leg If set to no the phone will only send a NOTIFY for final responses 200 and higher NOTE Not applicable to the WIP310 Use Anonymous with RPID This parameter applies only if SIP Remote Party ID is set to yes otherwise it is ignored If the parameter is set to yes the FROM head...

Page 108: ...Use Outbound Proxy is set to no or Outbound Proxy is blank Defaults to yes Register Enables periodic registration with the proxy This parameter is ignored if a proxy is not specified Defaults to yes Make Call Without Reg Enables making outbound calls without successful dynamic registration by the phone If set to no the dial tone plays only when registration is successful Defaults to no Register Ex...

Page 109: ...back Intvl Sets the delay after which the phone retries from the highest priority proxy or outbound proxy after it has failed over to a lower priority server The phone should have the primary and backup proxy server list via DNS SRV record lookup on the server name It needs to know proxy priority otherwise it does not retry Defaults to 3600 seconds Proxy Redundancy Method Select Normal or Based on...

Page 110: ... Name Display name for caller ID User ID Extension number for this line Password Password for this line Defaults to blank Use Auth ID To use the authentication ID and password for SIP authentication select yes Otherwise select no to use the user ID and password Defaults to no Auth ID Authentication ID for SIP authentication Defaults to blank Mini Certificate Base64 encoded of Mini Certificate conc...

Page 111: ...ing used on the network to which it is connected in the SPA525 auto detect sccp field choose yes STEP 6 Click Submit All Changes Network Address Translation NAT and Cisco IP Phones NAT is a function that allows multiple devices to share the same public routable IP address to establish connections over the Internet NAT is present in many broadband access devices to translate public and private IP a...

Page 112: ... router with a SIP ALG can be used By using a SIP ALG router you have more choices in selecting an ITSP Configuring NAT Mapping with a Static IP Address If the ITSP network does not provide a Session Border Controller functionality and if other requirements are met you can configure NAT mapping to ensure interoperability with the ITSP Requirements You must have an external public IP address that i...

Page 113: ... traffic See Configuring SIP on page 89 Configuring NAT Mapping with STUN If the ITSP network does not provide a Session Border Controller functionality and if other requirements are met it is possible to use STUN as a mechanism to discover the NAT mapping This option is considered a practice of last resort and should be used only if the other methods are unavailable Requirements STUN is a viable ...

Page 114: ...sert VIA rport yes Substitute VIA Addr yes Send Resp To Src Port yes STUN Enable Choose yes STUN Server Enter the IP address for your STUN server STEP 5 Click the Ext number tab Configure the following NAT Mapping Enable Choose yes NAT Keep Alive Enable Choose yes optional NOTE Your ITSP may require the phone to send NAT keep alive messages to keep the NAT ports open permanently Check with your IT...

Page 115: ...ed and is ready to receive syslog messages STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port by default this is 514 STEP 2 Log on to the phone s web UI For information about this see the Using the Web Administration User Interface section on page 25 STEP 3 Click Admin Login Advanced For WIP310 click Admin Login STEP 4 Click the System tab then set Debug ...

Page 116: ...P Phone Administration Guide 5 STEP 9 Back in the SIP tab select yes in the STUN Test Enable drop down box View the debug messages to determine if your network uses symmetric NAT Look for the Warning header in REGISTER messages for example Warning 399 Spa Full Cone NAT detected STEP 10 Click Submit All Changes ...

Page 117: ...tion on page129 Configuring VLAN Settings section on page 131 Setting Security Features The following features help ensure that calls are secure and authenticated SIP Initial INVITE and MWI Challenge section on page115 SIP Over TLS section on page116 SRTP and Securing Calls section on page 117 SIP Initial INVITE and MWI Challenge SIP INVITE initial and MWI message in a session can be challenged by...

Page 118: ...low can be used to encrypt voice packets The TLS protocol has two layers TLS Record Protocol layered on top of a reliable transport protocol such as SIP or TCH it ensures that the connection is private by using symmetric data encryption and it ensures that the connection is reliable TLS Handshake Protocol allows authentication between the server and client and the negotiation of an encryption algo...

Page 119: ...Defaults to prefer to use encrypted media voice codecs Audio packets in both directions of outbound calls are encrypted using SRTP To use Secure Call on an extension you must configure Mini Certificate and SRTP Private Key for that extension These parameters appear on the Ext tabs Secure Call Service activates secure encryption of RTP streams between the two endpoints You can disable this if the o...

Page 120: ...seconds and at a reduced level less than 19 dBm so it does not interfere with the conversation You can configure it on the Regional web page under Call Progress Tones Defaults to 397 19 507 19 15 0 2 0 2 1 1 1 2 1 2 Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN Cisco IP phones support several codecs S...

Page 121: ...kbps digitized voice transmission at one through ten 10 ms voice frames per packet When no static payload value is assigned per RFC 1890 Cisco IP phones can support dynamic payloads for G 726 NOTE G 726 is supported only for 32kbps on the SPA525G 4 1 32 kbps G 729 and G 729A G 729A low medium complexity G 729 medium complexity G 729A requires about half the processing power of G 729 The G 729 and ...

Page 122: ...eatures are available on many data networking switches and routers A QoS enabled router prioritizes the packets going upstream to the ISP The following table approximates the bandwidth budget for each side of the conversation in each direction using different codecs and number of calls This table is based on the following assumptions Bandwidth calculated with no silence suppression 20 millisecond ...

Page 123: ...bit rate the smaller the bandwidth required to transmit the audio packets Although voice quality is usually lower with a lower bit rate it is usually higher as the complexity of the codec gets higher at the same bit rate Silence suppression Cisco IP phones apply silence suppression so that silence packets are not sent to the other end to conserve more transmission bandwidth IP bandwidth is used on...

Page 124: ...ng up and down up only down only or disable Defaults to up and down Echo Impedance mismatch between the telephone and the IP Telephony gateway phone port can lead to near end echo Cisco IP phones have a near end echo canceller with at least 8 ms tail length to compensate for impedance match Cisco IP phones implement an echo suppressor with comfort noise generator CNG so that any residual echo is n...

Page 125: ...e call actually uses G 729a If the G729a resource is already allocated and since only one G 729a resource is allowed per SPA no other low bit rate codec can be allocated for subsequent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per SPA9X2 you should disable the use of G 729a to guarantee support for two simultaneous G 723 G 726 codecs To configure th...

Page 126: ...ted on WIP310 SPA525G G729a G723 not supported on WIP310 SPA525G G722 SPA525G See Supported Codecs section on page 118 Defaults to G711u Use Pref Codec Only To use only the preferred codec for all calls select yes The call fails if the far end does not support this codec Otherwise select no Defaults to no Second Preferred Codec If the first codec fails this codec is tried Defaults to unspecified N...

Page 127: ...e use of the G 726 codec at 32 kbps select yes Otherwise select no Defaults to yes G726 40 Enable To enable the use of the G 726 codec at 40 kbps select yes Otherwise select no Defaults to yes NOTE Not applicable to the WIP310 or SPA525G Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line To use t...

Page 128: ... STEP 3 Click the System tab STEP 4 Enter fully qualified domain names FQDNs for each SIP server you want the phone to respond to Separate with semicolons STEP 5 Click Submit All Changes Configuring DHCP Static IP and PPPoE Information STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab DTMF Tx Method Select the method to transmit DTM...

Page 129: ...P command is sent the DHCP Timeout on Renewal feature causes the device to request a renewal of its IP address If the DHCP server returns the IP address that it originally assigned to the phone the DHCP assignment is presumed to be operating correctly Otherwise the phone resets to try to fix the issue Static IP Configure a static IP address for the phone PPPoE Point to Point Protocol over Ethernet...

Page 130: ...N Maximum Transmission Unit size Default value 1500 Duplex Mode Choose one of the following to configure the speed duplex for the phone s Ethernet ports Auto 10MBps Duplex 10MBps Half 100Mbps Duplex 100MBps Half STEP 5 Click Submit All Changes Configuring PPPoE Settings If you configured PPPoE as the internet connection type STEP 1 Log in to the web administration interface STEP 2 Click Admin Logi...

Page 131: ...name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link Parameter Description Parameter Description Host Name The host name of the phone Domain The network domain of the phone However if using LDAP see Configuring Lightweight Directory Access Protocol LDAP page 77 Primary DNS DNS server used by the phone in addition to DHCP supplied DNS servers if DHCP is enab...

Page 132: ...nd critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Debug Server The debug server name and port This feature specifies the server for logging debug information The level of detailed output depends on the debug level parameter setting Debug Level The debug level from 0 3 The higher the level the more debug information is genera...

Page 133: ...nd also discovers the platform of those devices Shows information about the interfaces your router uses Is media and protocol independent If you are using a VLAN without CDP you must enter a VLAN ID for the SPA9X2 STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Enter the following parameters Parameter Description Enable VLA...

Page 134: ... and priority bits 802 1p of the traffic coming from the PC port of the SPA9x2 phone Default No Choose Yes to enable the tagging algorithm PC Port VLAN Highest Priority 0 7 default 0 The priority applied to all frames tagged and untagged The phone modifies the frame priority only if the incoming frame priority is higher than this value PC Port VLAN ID 0 4095 default 0 Value of the VLAN ID The phon...

Page 135: ...6 Sample Configuration File page138 Upgrading Resyncing and Rebooting Phones page 138 Redundant Provisioning Servers page142 Retail Provisioning page143 Automatic In House Preprovisioning page143 Configuration Access Control page 144 Using HTTPS page145 VARs and service providers should refer to other documentation depending on your configuration Cisco SPA Provisioning Guide service provider login...

Page 136: ...o 256 bit symmetric key encryption of profiles For the initial transfer of the profile encryption key initial provisioning stage the SPA9000 can receive a profile from an encrypted channel HTTPS with client authentication or it can resync to a binary profile generated by the Cisco SIP profile compiler In the latter case the SIP profile compiler can encrypt the profile specifically for the target S...

Page 137: ...hen the address can be entered in and press Resync The status of the remote customization process is shown by the phone s mute button blinking in the following patterns Red orange slow blink 1 0 seconds on 1 0 seconds off Contacting server server not resolvable not reachable or down Red orange slow blink 0 2 seconds on 0 2 seconds off 0 2 seconds on 1 4 seconds off Server responded with file not f...

Page 138: ...configuration profile can be used in two formats Open XML style format Proprietary plain text format The XML style format lets you use standard tools to compile the parameters and values To protect confidential information contained in the configuration profile this type of file is generally delivered from the provisioning server to the IP phone over a secure channel provided by HTTPS The XML file...

Page 139: ...xe and Linux i386 elf environment spc linux i386 static Availability of the SPC tool for the OpenBSD environment is available on a case by case basis The syntax of the plain text file accepted by the profile compiler is a series of parameter value pairs with the value in double quotes Each parameter value pair is followed by a semicolon The following is an example of a valid text source profile fo...

Page 140: ... FXS_Port_Output_Gain 3 DTMF_Playback_Level 16 DTMF_Playback_Length 1 Detect_ABCD Yes Playback_ABCD Yes Caller_ID_Method Bellcore N Amer China options Bellcore N Amer China DTMF Finland Sweden DTMF Denmark ETSI DTMF ETSI DTMF With PR ETSI DTMF After Ring ETSI FSK ETSI FSK With PR UK FXS_Port_Power_Limit 3 options 1 2 3 4 5 6 7 8 Protect_IVR_FactoryReset No If you are a service provider with a pass...

Page 141: ...al provisioning server NPS Communication with the NPS does not require the use of a secure protocol because the updated profile is encrypted by a shared secret key The NPS can be a standard TFTP HTTP or HTTPS server The administrator can upgrade reboot or resync Cisco IP phones using the web interface Upgrading Firmware on a Phone Use the upgrade URL to upgrade firmware on the Cisco IP phone You c...

Page 142: ...e device has a firmware upgrade error timer that activates after a failed firmware upgrade attempt The timer is initialized with the value in this parameter The next firmware upgrade attempt occurs when this timer counts down to zero The default is 3600 seconds Downgrade_Rev_Li mit Enforces a lower limit on the acceptable version number during a firmware upgrade or downgrade The device does not co...

Page 143: ...profile on a TFTP HTTP or HTTPS server http phone ip addr admin resync protocol server name port profile pathname Log_Upgrade_Requ est_Msg Syslog message issued at the start of a firmware upgrade attempt The default is PN MAC Requesting upgrade SCHEME SERVIP PORT PATH Log_Upgrade_Succ ess_Msg Syslog message issued after a firmware upgrade attempt completes successfully The default is PN MAC Succes...

Page 144: ...one if needed Use the following syntax to reboot a phone http phone ip address admin reboot Redundant Provisioning Servers The provisioning server may be specified as an IP address or as a fully qualified domain name FQDN The use of a FQDN facilitates the deployment of redundant provisioning servers When the provisioning server is identified through a FQDN the Cisco IP phone attempts to resolve th...

Page 145: ...with the new account In the following example a device at the DHCP assigned IP address 192 168 1 102 is instructed to provision itself to the SuperVoIP service http 192 168 1 102 admin resync https prov supervoip com cisco init 1234abcd In this example 1234abcd is the PIN number of the new account The remote provisioning server is configured to associate the Cisco IP phone that is performing the r...

Page 146: ... being shipped to the customer Upon receiving the unit the customer connects the unit to the broadband link On power up the Cisco IP phone already knows the server to contact for its periodic resync update Configuration Access Control Besides configuration parameters that control resync and upgrade behavior the Cisco IP phone provides mechanisms for restricting end user access to various parameter...

Page 147: ...ing server is issued an secure sockets layer SSL server certificate directly signed by Cisco The firmware running on the Cisco IP phone clients recognizes only these certificates as valid The clients try to authenticate the server certificate when connecting via HTTPS and reject any server certificate not signed by Cisco This mechanism protects the service provider from unauthorized access to the ...

Page 148: ...need to provide this key to Cisco support Use open source openssl to generate the key For example openssl genrsa out file key 1024 STEP 3 Generate CSR a that contains fields that identify your organization and location For example openssl req new key file key out file csr You must have the following information Subject field Enter the Common Name CN that must be a FQDN Fully Qualified Domain Name ...

Page 149: ...rogress Tones page151 Distinctive Ring Patterns page151 Control Timer Values sec page152 Vertical Service Announcement Codes SPA 9X2 only page 158 Using a Dial Plan page 161 Miscellaneous Parameters page 164 Localizing Your IP Phone page 165 Selecting a Display Language page169 Cisco IP phones have configurable call progress tones Parameters for each type of tone can include number of frequency co...

Page 150: ...nds for infinite duration The segments within a section are played in order and repeated until the total duration is played Example 1 Normal Ring 60 2 4 Number of Cadence Sections 1 Cadence Section 1 Section Length 60 s Number of Segments 1 Segment 1 On 2s Off 4s Total Ring Length 60s Example 2 Distinctive Ring short short short long 60 2 2 2 2 2 2 1 4 Number of Cadence Sections 1 Cadence Section ...

Page 151: ...th 10s Example 2 Stutter Tone 350 19 440 19 2 1 1 1 2 10 0 1 2 Number of Frequencies 2 Frequency 1 350 Hz at 19 dBm Frequency 2 440 Hz at 19 dBm Number of Cadence Sections 2 Cadence Section 1 Section Length 2s Number of Segments 1 Segment 1 On 0 1s Off 0 1s with Frequencies 1 and 2 Cadence Section 2 Section Length 10s Number of Segments 1 Segment 1 On forever with Frequencies 1 and 2 Total Tone Le...

Page 152: ...orm id is the index of the desired waveform to use in this ring tone specification There are 4 built in waveforms 1 A classic phone with mechanical bell 2 Typical phone ring 3 A classic ring tone 4 A wide band frequency sweep signal This field can also be a network path url to download a ring tone data file from a server on the fly In this case the syntax of the field is w tftp hostname port path ...

Page 153: ...Tones For definitions of all call progress tones see Call Progress Tones section on page 217 Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call Ring Pattern Notes The default cadence script for eight ring patterns is shown in the figure above NOTE The WIP310 has only eight distinctive ring pattern fields ...

Page 154: ...before reorder tone is played 0 plays immediately inf never plays Range 0 255 seconds Defaults to 5 Call Back Expires Expiration time in seconds of a call back activation Range 0 65535 seconds Defaults to 1800 Call Back Retry Intvl Call back retry interval in seconds Range 0 255 seconds Defaults to 30 Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end ...

Page 155: ... Interdigit Long Timer Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit Long Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 64 seconds Setting this value high can result in a longer post dialing delay PDD which is the time between the start of a call an...

Page 156: ...t 66 Periodically redials the last busy number every 30 seconds by default until it rings or until the attempt expires 30 min by default regardless which extension Only one call back operation can be ordered at a time A new order automatically cancels the previous order Call Back Deact 86 Cancels the last call back operation Call Forward All Act 72 Call forwards all inbound calls Applies to primar...

Page 157: ...r ID on all outbound calls Applies to all extensions Block CID Deact 68 Deactivates caller ID blocking on outbound calls Applies to all extensions Block CID Per Call 81 Blocks caller ID on the next outbound call on the current call appearance only Block CID Per Call Deact 82 Deactivates caller ID blocking on the next outbound call on the current call appearance only Block ANC Act Blocks anonymous ...

Page 158: ... or more codes can be configured into this parameter such as 98 or 97 98 123 and so on The maximum total length is 79 characters This parameter applies when the user places the current call on hold by Hook Flash and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the Cisco IP phone to perform a...

Page 159: ...TE to 72 target_number as in a normal call This feature allows the proxy to process features such as call forward 72 or BLock Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the Cisco IP phone You can delete any code you do not want to SPA9000 to process You can add a parameter to each code in Features Dial Services Codes to indicate ...

Page 160: ...t subscribed for it or the service provider intends to support similar service using other means than relying on the Cisco IP phone Vertical Service Announcement Codes SPA 9X2 only SPA9x2 phones support all services that can be activated on a phone call forward do not disturb and so on Vertical service announcement codes apply only when the user dials the corresponding star code NOTE If a service ...

Page 161: ...led FNF Call forward no answer disabled When the user enables call waiting service the SPA9x2 automatically calls 123400 proxy When the user disables the call waiting service SPA9x2 connects to 123401 proxy If the Service Annc Extension Codes do not define CWT CWF extension codes the SPA9x2 defaults to normal Bonus Services Announcement description When the user enables the callback service using ...

Page 162: ...led FNF Call forward no answer disabled FLT Call forward last enabled FLF Call forward last disabled 3 Call Waiting CWT Call waiting enabled CWF Call waiting disabled 4 Block Last Call BLT Block last call enabled BLF Block last call disabled 5 Accept Last Call ALT Accept last call enabled ALF Accept last call disabled 6 Block Caller ID BCT Block caller id enabled BCF Block caller id disabled 7 Dis...

Page 163: ...dec for next outbound call If the preferred codec is unavailable the second then the third preferred codec is used if specified see the Configuring Voice Codecs section on page123 Force G 711u 027110 through G 729a 02729 Forces the specified codec for next outbound call If the specified codec is unavailable the preferred codecs are used in order if specified see the Configuring Voice Codecs sectio...

Page 164: ...s propagated only to extension 1 of all phones For information on configuring the SPA9000 Dial Plan see the SPA9000 Voice System Administration Guide You can configure a dial plan with three interdigit timers Initial timeout T Handset off hook no digit pressed yet Long timeout L One or more digits pressed more digits needed to reach a valid number as per the dial plan Short timeout S Current diale...

Page 165: ...r example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on screen and recorded into call logs NOTE Not applicable to WIP310 Enable IP Dialing Enable or disable IP dialing Defaults to no Emergency Number Enter a comma separated list of emergency num...

Page 166: ...ocalizing Your IP Phone page 165 Managing the Time and Date page167 Configuring Daylight Savings Time page167 Daylight Saving Time Examples page168 Selecting a Display Language page169 Creating a Dictionary Server Script page171 SPA 9X2 WIP310 DTMF Notes Dual Tone Multi Frequency DTMF is the system used by touch tone phones DTMF assigns a specific frequency consisting of two separate tones to each...

Page 167: ...band OOB DTMF signal from the network side Does not affect DTMF transmission Defaults to 16 DTMF Playback Length Local DTMF playback duration in milliseconds Affects only OOB Defaults to 1 Inband DTMF Boost Controls the amount of amplification applied to DTMF signals Affects only tones sent by inband method Choices are 0 3 6 9 12 15 and 18 decibels Defaults to 12 dB To help false detection avoid i...

Page 168: ... Time Offset HH mm This specifies the offset from GMT to use for the local system time Daylight Saving Time Rule Enter the rule for calculating daylight saving time See the Configuring Daylight Savings Time section on page 167 Daylight Saving Enable Select yes to enable or no to disable DST on the SPA9x2 This setting affects all lines extensions on the phone Dictionary Server Script Defines the lo...

Page 169: ...web UI However this value is overridden by the NTP time or SIP Message Date whenever they are available to the phone Manual setup requires you to enter the time in 24 hour format only The time served by the NTP Server and the SIP Date Header are expressed in GMT time The local time is obtained by offsetting the GMT according to the time zone of the region The Time Zone parameter can be configured ...

Page 170: ...ekday value on or after the date given If the weekday value is not 0 and the day value is negative then daylight saving starts or ends on the weekday value on or before the date given Optional time values HH represents hours 0 23 mm represents minutes 0 59 and ss represents seconds 0 59 Optional values inside brackets are assumed to be 0 if not specified Midnight is represented by 0 0 0 of the giv...

Page 171: ...can define up to nine languages in addition to English to be available and host the dictionaries for each of the languages on the HTTP or TFTP provisioning server Language support follows Cisco dictionary principles Use the Language Selection parameter to select the phone s default display language The value must match one of the languages supported by the dictionary server The script dx value is ...

Page 172: ...ne by following these steps STEP 1 Press the Setup button STEP 2 Select Language then press the Select soft button STEP 3 Select Option to change the language STEP 4 With the desired language selected press Save NOTE For language selection the following character sets are supported Latin2 Czech Hungarian Polish Romanian Croatian Slovak Slovenian Serbian Cyrillic Russian Bulgarian Ukrainian and oth...

Page 173: ...imum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionary6 filename d7 language3 x7 dictionary7 filename d8 ...

Page 174: ...Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 172 Cisco SPA and Wireless IP Administration Phone Guide 8 ...

Page 175: ...n It obtains power directly from the phone and does not require a separate power supply Two SPA932 units can be attached to a single phone to monitor a total of 64 separate lines For more information about installing and configuring the SPA932 with a Cisco SPA9000 system see the Cisco SPA9000 Voice System Installation and Configuration Guide This chapter contains the following sections Configuring...

Page 176: ...isk Line Monitoring Illuminated line status monitoring Idle Ringing Busy Null or Registration Error One touch Call Transfer Incoming calls can be immediately transferred to the target destination by pressing a button key as assigned on the SPA932 The following table describes SPA932 ports and LEDs Port LED Meaning AUX IN Connects to the phone AUX OUT Connects to a second SPA932 unit optional Green...

Page 177: ...or instructions on installing the SPA932 and an introduction to its use refer to the 32 Button Attendant Console for the SPA962 IP Phone Quick Installation Guide or the Cisco Small Business Pro SPA525G User Guide SIP available on Cisco com STEP 2 Configure one of the following SIP proxy servers SPA9000 See Configuring the SPA9000 for the SPA932 page176 verify that your version of the SPA9000 suppo...

Page 178: ...Busy Lamp BLF Monitor Users List The BroadSoft server sends updates on the status of each phone on this list to the SPA932 which subscribes for this service To configure the BroadSoft server to support the SPA932 STEP 1 On the BroadSoft server in the user profile used by the phone to register with the BroadSoft server select Assign Services STEP 2 On the Assign Services page from the Available Ser...

Page 179: ...y on the SPA932 STEP 6 Save and enable your configuration changes on the BroadSoft server See also the Configuring BroadSoft Busy Lamp Field Auto Configuration SPA525G section on page182 Configuring the Asterisk Server for the SPA932 To configure the Asterisk server to allow the SPA932 to register for BLF monitoring STEP 1 Add a context in the extensions conf file STEP 2 Add a Subscribecontext com...

Page 180: ...her hostname Phone extension numbers To configure the SPA932 NOTE Steps 1 through 4 are only required when the Server Type field is set to SPA9000 These steps are not required for other server types such as BroadSoft and Asterisk STEP 1 Connect to the web UI for the phone to which the SPA932 is connected STEP 2 Click Admin Advanced on the web UI page STEP 3 Click the SIP tab STEP 4 Select yes from...

Page 181: ...on is a shared extension For example the following configuration would fail It shows user 101 subscribed for two different functions on two unit keys all functions should be put on one unit key Unit key1 func sd usr 101 PROXY nme test vid 2 sub arupiSSomSok1 PROXY Unit key2 fnc blf cp usr 101 PROXY nme test vid 2 sub arupiSSomSok1 PROXY Unit Key Configuration Scripts By default all LEDs on the SPA...

Page 182: ... phone configuration The nme parameter indicates the extension name which in this case is the same as the station name vid optional All LEDs on the SPA932 use phone extensions that they are assigned to By default LEDs on the SPA932 are assigned to the first configured extension on the connected phone You can optionally assign LEDs to any other phone extensions using vid keyword Use this field to i...

Page 183: ...to assign the next set of keys to the second extension The numeric values correspond to the default extensions on the phone as follows vid 1 extension 101 vid 2 extension 102 vid 3 extension 103 vid 4 extension 104 vid 5 extension 105 vid 6 extension 106 SPA9000 Syntax Find more complete information in the Cisco SPA9000 Voice System Installation and Configuration Guide The following entry enables ...

Page 184: ...ly using a URI rather than individually configuring each BLF entry See the Configuring BroadSoft Busy Lamp Field Auto Configuration SPA525G section on page182 Asterisk syntax The following is an example entry for a Asterisk server This entry enables speed dialing BLF monitoring and call pickup on a Asterisk server with the IP address 192 168 1 11 fnc sd blf cp sub 35890 192 168 1 11 nme 35890 Conf...

Page 185: ...r Notes Parameters in the SPA932 Attendant Console web page are described in the following table For information about Unit Key syntax see the previous sections Parameter Description Subscribe Expires Specifies how long the subscription remains valid After the specified period of time elapses the SPA932 initiates a new subscription Defaults to 1800 Subscribe Retry Interval Specifies the length of ...

Page 186: ...re pressed going from off to green to red and back to off In test mode when all the buttons on the attendant console are returned to off all the keys become orange The phone must be rebooted after the test is completed Attendant Console Call Pickup Code The star code used for picking up a ringing call Defaults to 98 BLF List URI Automatically configures BLF subscriptions for all users on a monitor...

Page 187: ...d or not Subscribe Retry Interval Displays the length of time the SPA932 waits to try again if subscription fails SW Version Displays the version of the software currently running on the unit Key Name Displays the name assigned to each key 1 32 on the SPA932 attendant console unit Type Displays the function enabled for each key 1 32 on the SPA932 attendant console unit Line Displays the extension ...

Page 188: ...Configuring the SPA932 Attendant Console Monitoring the SPA932 186 Cisco SPA and Wireless IP Phone Administration Guide 9 ...

Page 189: ... listed below c o r g a This field sets the color of the LED The 4 choices are o off r red g green a amber orange p n b s b f b d b u d This field sets the blinking pattern of the LED The 4 choices are nb no blink steady on or off sb slow blink 1s on and 1s off fb fast blink 100ms on and 100ms off ud user defined according to the contents of the u field u on off on off etc This is a user defined b...

Page 190: ...strator can also specify a different color and pattern for each of the following states of the call appearance Idle This call appearance is not in use It can be used to make outbound call on this station Local Seized This call appearance has been seized by this station to prepare for an outbound call Local Progressing This station is making an outbound call that is progressing Local Active This st...

Page 191: ...ringing for an incoming call to this call appearance Remote Held Another station has placed this call appearance on hold Remote Undefined The share call state is not known this station is waiting for a notification from the application server Registration Failed This station has failed to register with the proxy server for the corresponding extension Registering The station is attempting registrat...

Page 192: ...s the fields within each section of the following web UI pages Voice Tab Info Tab page191 System Tab page 197 SIP Tab page 202 Regional Tab page 216 Phone Tab page 236 User Tab page 266 SPA932 Status page 273 SPA525G Specific Tabs page 274 NOTE For information about the Provisioning page see the Cisco SPA Provisioning Guide ...

Page 193: ...DHCP on other phones NOTE Not applicable to SPA525G or WIP310 Connection Type WIP310 SPA525G only Indicates the type of internet connection for the phone DHCP Static IP PPPoE not applicable to WIP310 Current IP Displays the current IP address assigned to the IP phone Host Name Displays the current host name assigned to the SPA9000 defaults to SipuraSPA Domain Displays the network domain name of th...

Page 194: ...ion Bluetooth Connected SPA525G only Shows if a Bluetooth device is connected to the phone Bluetooth MAC SPA525G only Shows the hardware address of the Bluetooth device Connected Device ID SPA525G only Shows the name of the connected Bluetooth device Wireless Enabled SPA525G only Shows if Wireless G is enabled on the phone Wireless Connected SPA525G only Shows if the phone is connected to the wire...

Page 195: ...rly installed in the IP phone Customization For an RC unit this field indicates whether the unit has been customized or not Pending indicates a new RC unit that is ready for provisioning If the unit has already retrieved its customized profile this field displays the name of the company that provisioned the unit Licenses Indicates any additional licenses that you have installed in the IP phone Par...

Page 196: ...t Total number of RTP packets sent including redundant packets RTP Bytes Sent Total number of RTP packets received including redundant packets RTP Packets Recv Total number of RTP bytes sent RTP Bytes Recv Total number of RTP bytes received SIP Messages Sent Total number of SIP messages sent including retransmissions SIP Bytes Sent Total number of SIP messages received including retransmissions SI...

Page 197: ...ine was registered Next Registration In Number of seconds before the next registration renewal Message Waiting Indicates whether the phone user has a new voice mail waiting Yes or No This is updated when voice mail notification is received Mapped SIP Port Port number of the SIP port mapped by NAT Parameter Description Call State Status of the call Tone Type of tone used by the call Encoder Codec u...

Page 198: ... milliseconds for delay Packets Lost Number of packets lost Packet Error Number of invalid packets received Mapped RTP Port The port mapped for Real Time Protocol traffic for the call Media Loopback If the call is a loopback call displays the loopback mode source or mirror and type media or packet If the call is not loopback the field appears blank Parameter Description Parameter Description Statu...

Page 199: ...y page 201 Bluetooth Settings SPA525G only page 201 System Configuration Parameter Description Restricted Access Domains This feature is used when implementing software customization Enable Web Server Enable disable web server of the IP phone Defaults to yes Web Server Port Port number of the web user interface Defaults to 80 Enable Web Admin Access Lets you enable or disable local access to the w...

Page 200: ...s the Cisco Unified Communications 500 Series for Small Business SPA525 auto detect sccp SPA525G only Choose if the phone should automatically detect the type of protocol used on the network to which it is connected If set to yes the phone automatically discovers if it is connected to a call control system using SPCP Parameter Description Parameter Description Internet Connection Type Choose the t...

Page 201: ...er Description Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point to Po...

Page 202: ...he same time when doing a DNS lookup the first incoming reply is accepted by the SPA9000 Defaults to parallel Syslog Server Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Debug Server The debug server name an...

Page 203: ... ID Enter the VLAN tag for the VLAN to which the Cisco IP phone is assigned This should be the same VLAN to which the SPA9000 is assigned Enable CDP Enables or disables Cisco Discovery Protocol CDP Defaults to Yes Parameter Description SPA525 wifi on Set to yes to enable Wireless G service on the SPA525G Parameter Description Enable BT Set to yes to enable support for Bluetooth devices on the SPA5...

Page 204: ...Parameters page 216 SIP Parameters Parameter Description Max Forward SIP Max Forward value which can range from 1 to 255 Defaults to 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop Defaults to 5 Max Auth Maximum number of times from 0 to 255 a request may be challenged Defaults to 2 SIP User Agent Name Used in outbound REGISTER requests Defaults to VERSION ...

Page 205: ...p down menu Defaults to no Use Compact Header Lets you use compact SIP headers in outbound SIP messages Select yes or no from the drop down menu If set to yes the phone uses compact SIP headers in outbound SIP messages If set to no the phone uses normal SIP headers If inbound SIP requests contain compact headers the phone reuses the same compact headers when generating the response regardless the ...

Page 206: ...er to hold the call If set to no unit will not include the c 0 0 0 0 syntax in the SDP The unit will always include a sendonly syntax in the SDP in either case Defaults to yes Random REG CID On Reboot If set to yes the Cisco IP phone uses a different random call ID for registration after the next software reboot If set to no the Cisco IP phone tries to use the same call ID for registration after t...

Page 207: ...to use for SRTP Two choices are available x sipura legacy SRPT method s descriptor new method compliant with RFC 3711 and RFC 4568 The default value is x sipura NOTE Not applicable to WIP310 Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer target has answered Defa...

Page 208: ...E Expires INVITE request Expires header value If you enter 0 the Expires header is not included in the request Ranges from 0 to 19999999999999999999999999999999 Defaults to 240 seconds ReINVITE Expires ReINVITE request Expires header value If you enter 0 the Expires header is not included in the request Ranges from 0 to 19999999999999999999999999999999 Defaults to 30 Reg Min Expires Minimum regist...

Page 209: ...ailure This feature was added in Release 5 1 Defaults to blank which disables this feature Reg Retry Intvl Cap The maximum value to cap the exponential back off retry delay which starts at Register Retry Intvl and doubles on every REGISTER retry after a failure In other words the retry interval is always at Register Retry Intvl seconds after a failure If this feature is enabled Reg Retry Random De...

Page 210: ...val parameter Parameter Description SIT1 RSC SIP response status code for the appropriate Special Information Tone SIT For example if you set the SIT1 RSC to 404 when the user makes a call and a failure code of 404 is returned the SIT1 tone is played Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC Defaults to blank SIT2 RSC SIP re...

Page 211: ...tains at least 10 even number ports twice the number of lines for example 100 106 Defaults to 16384 RTP Port Max Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example 100 106 Defaults to 16482 RTP Packet Size Packet size in seconds which can range from 0 01 to 0 16 Valid values must be a multip...

Page 212: ...isplay Name or Anonymous if user blocks caller ID and TOOL is set to the Vendor Hardware platform software version such as Cisco SPA9000 1 0 31 b The NTP timestamp used in the SR is a snapshot of the SPA9000 s local time not the time reported by an NTP server If the SPA9000 receives a RR from the peer it attempts to compute the round trip delay and show it as the Call Round Trip Delay value ms in ...

Page 213: ...ison is case insensitive Stats In BYE Determines whether the IP phone includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu The format of the P RTP Stat header is P RTP State PS packets sent OS octets sent PR packets received OR octets received PL packets lost JI jitter in ms LA delay in ms DU...

Page 214: ...0 G729b Dynamic Payload G729b Dynamic Payload type Defaults to 99 EncapRTP Dynamic Payload EncapRTP Dynamic Payload type Defaults to 112 RTP Start LoopbackDynamic RTP Start Loopback Dynamic Payload Defaults to 113 RTP Start Loopback Codec RTP Start Loopback Codec Select one of following G711u G711a G726 16 G726 24 G726 32 G726 40 G729a or G723 SPA525G choices G711u G711a G726 32 G729a G722 Default...

Page 215: ...G WIP310 G726r32 Codec Name G 726 32 codec name used in SDP Defaults to G726 32 G726r40 Codec Name G 726 40 codec name used in SDP Defaults to G726 40 NOTE Not applicable to SPA525G WIP310 G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Defaults to G729ab G723 Codec Name G 723 codec name used in SDP Defaults to G723 NOTE Not supported...

Page 216: ...no from the drop down menu Defaults to no Insert VIA received Inserts the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or no from the drop down menu Defaults to no Insert VIA rport Inserts the rport parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or no f...

Page 217: ...covery EXT IP External IP address to substitute for the actual IP address of the SPA9000 in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified the SPA9000 assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that line However the results of STUN and VIA received parameter processing if avail...

Page 218: ...nes page 217 Distinctive Ring Patterns page 219 Control Timer Values sec page 220 Vertical Service Activation Codes page 221 Vertical Service Activation Codes page 221 Outbound Call Codec Selection Codes page 227 Time SPA525G Only page 230 Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone Defaults to yes Multicast Address The multicast address is use...

Page 219: ...d to an internal extension It is triggered by a comma character encountered in the dial plan Defaults to 420 16 10 0 1 Prompt Tone Prompts the user to enter a call forwarding phone number Defaults to 520 19 620 19 10 0 1 2 Busy Tone Played when a 486 RSC is received for an outbound call Defaults to 480 19 620 19 10 5 5 1 2 Reorder Tone Played when an outbound call has failed or after the far end h...

Page 220: ...curs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen Defaults to 914 16 1371 16 1777 16 20 274 0 1 274 0 2 380 0 3 0 4 0 SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen Defaults to 914 16 1371 16 1777 16 20 380 0 1 380 0 2 380 0 3...

Page 221: ...d be played only for a short while less than 30 seconds and at a reduced level less than 19 dBm so it does not interfere with the conversation Defaults to 397 19 507 19 15 0 2 0 2 1 1 1 2 1 2 Page Tone Specifies the tone transmitted when the paging feature is enabled Defaults to 600 16 3 05 0 05 1 Alert Tone Played when an alert occurs Defaults to 600 19 2 05 0 05 1 System Beep Audible notificatio...

Page 222: ... Cadence script for distinctive ring 6 Defaults to60 2 4 2 4 2 4 Cadence 7 Cadence script for distinctive ring 7 Defaults to 60 4 5 4 Cadence 8 Cadence script for distinctive ring 8 Defaults to 60 0 25 9 75 Cadence 9 Cadence script for distinctive ring 9 Defaults to 60 4 2 4 2 Parameter Description Parameter Description Reorder Delay Delay after far end hangs up before reorder tone is played 0 pla...

Page 223: ...ong timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit_Long_Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 64 seconds Defaults to 10 Interdigit Short Timer Short timeout between entering digits when dialing The Interdigit_Short_Timer is used after any one digi...

Page 224: ... Forwards busy calls to the extension specified after the activation code Defaults to 90 Cfwd Busy Deact Code Cancels call forwarding of busy calls Defaults to 91 Cfwd No Ans Act Code Forwards no answer calls to the extension specified after the activation code Defaults to 92 Cfwd No Ans Deact Code Cancels call forwarding of no answer calls Defaults to 93 CW Act Code Enables call waiting on all ca...

Page 225: ...anonymous calls Defaults to 77 Block ANC Deact Code Removes blocking of all anonymous calls Defaults to 87 DND Act Code Enables the do not disturb feature Defaults to 78 DND Deact Code Disables the do not disturb feature Defaults to 79 Secure All Call Act Code Makes all outbound calls secure Defaults to 16 Secure No Call Act Code Makes all outbound calls not secure Defaults to 17 Secure One Call A...

Page 226: ...e The star code used for parking the current call Defaults to 38 Call Pickup Code The star code used for picking up a ringing call Defaults to 36 Call UnPark Code The star code used for picking up a call from the call park Defaults to 39 Group Call Pickup Code The star code used for picking up a group call Defaults to 37 Media Loopback Code The star code used for media loopback Defaults to 03 Para...

Page 227: ...ial tone triggers the SPA9000 to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the SPA9000 plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the SPA9000 sends a blind REFER to the h...

Page 228: ...his feature allows the proxy to process features like call forward 72 or BLock Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the SPA9000 You can empty the corresponding code that you do not want to SPA9000 to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is ...

Page 229: ...s this codec the preferred codec for the associated call Defaults to 017110 Force G711u Code Makes this codec the only codec that can be used for the associated call Defaults to 027110 Prefer G711a Code Makes this codec the preferred codec for the associated call Defaults to 017111 Force G711a Code Makes this codec the only codec that can be used for the associated call Defaults to 027111 Prefer G...

Page 230: ...16 Code Makes this codec the only codec that can be used for the associated call Defaults to 02016 Prefer G723 Code Makes this codec the preferred codec for the associated call Defaults to 01723 NOTE Not applicable to WIP310 or SPA525G Force G723 Code Makes this codec the only codec that can be used for the associated call Defaults to 02723 NOTE Not applicable to WIP310 or SPA525G Prefer G726r16 C...

Page 231: ...he associated call Defaults to 0172632 Force G726r32 Code Makes this codec the only codec that can be used for the associated call Defaults to 0272632 Prefer G726r40 Code Makes this codec the preferred codec for the associated call Defaults to 0172640 NOTE Not applicable to WIP310 or SPA525G Force G726r40 Code Makes this codec the only codec that can be used for the associated call Defaults to 027...

Page 232: ...3 00 Defaults to GMT 08 00 Time Offset This specifies the offset from GMT to use for the local system time Daylight Saving Time Rule See Daylight Saving Time Rule in Miscellaneous page 231 Daylight Saving Time Enable Select yes to enable Daylight Saving Time Parameter Description Dictionary Server Script See Dictionary Server Script in Miscellaneous page 231 Language Selection See Language Selecti...

Page 233: ...A525G Set Local Time HH mm Sets the local time hh represents hours and mm represents minutes Seconds are optional NOTE Not applicable to the SPA525G Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 NOTE Found in the Time section for the SPA525G Time Offset ...

Page 234: ...d end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is in this format month day weekday HH mm ss The save time value is the number of hours minutes and or seconds to add to the current time during daylight saving time The save time value can be preceded by a negative sign if subtraction is desired instead of addi...

Page 235: ...ght saving starts or ends on the weekday value on or before the date given The abbreviation HH stands for hours 0 23 The abbreviation mm stands for minutes 0 59 The abbreviation ss stands for seconds 0 59 The default Daylight Saving Time Rule is start 4 1 7 end 10 1 7 save 1 NOTE Found in the Time section for the SPA525G Daylight Savings Time Enable Select yes to enable Daylight Saving Time NOTE F...

Page 236: ...nary_Server_Script Defaults to blank and the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionary6 f...

Page 237: ...onary server Language Selection SCCP Language Selection SPA525G Specifies the default language The value needs to match one of the languages supported by the dictionary server The script dx value is as follows Language_Selection ua na Language_Selection Defaults to blank and the maximum number of characters is 512 The following is an example Language_Selection ua na Spanish Language_Selection NOTE...

Page 238: ... Tone WIP310 page 246 Auto Input Gain dB page 246 Extension Mobility page 247 BroadSoft Settings SPA525G page 247 Lightweight Directory Access Protocol LDAP Corporate Directory Search page 249 General Parameter Description Station Name Name to identify this station reserved for future use Voice Mail Number Phone number or URL to check voice mail Note that The service provider often hosts a voice m...

Page 239: ...9 BMP Picture Download URL URL locating the bitmap BMP file to display on the LCD background For more information see the Configuring Phone Information and Display Settings section on page 47 NOTE Not applicable to the WIP310 On the SPA525G this setting is located in the User tab See Screen SPA525G page 269 Select Logo Select from Default BMP Picture Text Logo or None Defaults to Default NOTE Not ...

Page 240: ...efore screen saver displays NOTE Not applicable to the WIP310 Screen saver settings are found in the User tab on the SPA525G Screen Saver Icon In screen saver mode the phone LCD can display A background picture The station time in the middle of the screen A moving padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving phone ic...

Page 241: ...ter Description Extension Extension number of the line key Short Name A short label shown on the LCD display for line key 1 through line key 6 Share Call Appearance Yes indicates that Line Key 1 2 3 4 5 6 is a shared call appearance Otherwise this call appearance is not shared in other words it is private Defaults to no Extended Function Use to assign Busy Lamp Field Call Pickup and Speed Dial Fun...

Page 242: ...oft or Asterisk Parameter Description Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping Choose Vertical First or Horizontal First Each LED can hold two calls and the first call on an LED makes it light up Horizontal first means the second call makes the same LED flash Vertical first means the second call lights up the next LED For example if Extension 1...

Page 243: ...cation server Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Seized LED LED pattern during the Local Seized state where this station has seized the call appearance to prepare for a new outbound call Leaving this entry blank indicates the default value of c r Remote Seized LED LED pattern during the Remote Seized state where...

Page 244: ...e Active LED LED pattern during the Remote Active state where another station is engaged in an active call on this shared call appearance Not applicable is this call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Held LED LED pattern during the Local Held state where the call appearance is held by this station Leaving this entry blank indicates the d...

Page 245: ...iption Parameter Description Conference Serv Enable disable Three way conference service Defaults to yes Attn Transfer Serv Enable disable attended call transfer service Defaults to yes Blind Transfer Serv Enable disable blind call transfer service Defaults to yes DND Serv Enable disable do not disturb service Defaults to yes Block ANC Serv Enable disable block anonymous call service Defaults to y...

Page 246: ... yes Call Pick Up Serv Enable disable the call pickup service Defaults to yes ACD Login Serv Enable disable the ACD Login Service used for call centers Typically enabled with the SIP B parameter Defaults to no Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes ACD Ext The extensio...

Page 247: ... 1 w 3 c 1 Ring2 Ring tone script for ring 2 Defaults to n Classic 2 w 3 c 2 Ring3 Ring tone script for ring 3 Defaults to n Classic 3 w 3 c 3 Ring4 Ring tone script for ring 4 Defaults to n Classic 4 w 3 c 4 Ring5 Ring tone script for ring 5 Defaults to n Simple 1 w 2 c 1 Ring6 Ring tone script for ring 6 Defaults to n Simple 2 w 2 c 2 Ring7 Ring tone script for ring 7 Defaults to n Simple 3 w 2 ...

Page 248: ...Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset Defaults to zero Headset Input Gain The amount of amplification to apply to the audio input signal for the headset Defaults to zero Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone Defaults to zero Handset Additional Inpu...

Page 249: ... directory feature and synchronization of Do Not Disturb and Call Forward The following configuration fields are available Parameter Description Extension Mobility Enable or disable extension mobility Defaults to no disabled EM User Domain The user domain for extension mobility Defaults to blank Parameter Description Directory Enable Set to yes to enable BroadSoft directory for the phone user Defa...

Page 250: ... ID of the phone user for example johndoe xdp broadsoft com Directory Password Alphanumeric password associated with the User ID Call Feature Sync Ext Allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are changed on the phone changes are also made on the server if changes are made on the server they are propagated to the phone This feature i...

Page 251: ...DAP domain Parameter Description LDAP Dir Enable Choose yes to enable LDAP LDAP Corp Dir Name Enter a free form text name such as Corporate Directory LDAP Server Enter a fully qualified domain name or IP address of LDAP server in the following format nnn nnn nnn nnn LDAP Auth Method Select the authentication method that the LDAP server requires Choices are None No authentication is used between th...

Page 252: ... a comma For example dc cv2bu dc com LDAP Last Name Filter This defines the search for surnames sn known as last name in some parts of the world For example sn sn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end LDAP First Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the provided text to appear ...

Page 253: ...ne number n Display name t type p phone number LDAP Number Mapping Can be blank if not needed NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For example you can append 9 to the number if your dial plan requires a user to enter 9 before dialing If you do not manipulate the number in this fashion a user can use the Edit Dial feature to edit th...

Page 254: ...e Line Appearance page 253 NAT Settings page 253 Network Settings page 254 SIP Settings page 255 Call Feature Settings page 258 Proxy and Registration page 260 Subscriber Information page 262 Audio Configuration page 263 Dial Plan page 265 In a configuration profile the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies For example 1 to ...

Page 255: ... then whether or not a call appearance assigned to this extension is shared follows the setting of Share Call Appearance for that call appearance The choices are shared or private Defaults to shared Shared User ID The user identified assigned to the shared line appearance Subscription Expires The subscription time with the SIP proxy SPA9000 Defaults to 60 seconds Parameter Description NAT Mapping ...

Page 256: ...s sent Defaults to NOTIFY NAT Keep Alive Dest Destination that should receive NAT keep alive messages If the value is PROXY the messages are sent to the current or outbound proxy Defaults to PROXY Parameter Description Parameter Description SIP TOS DiffServ Value TOS DiffServ field value in UDP IP packets carrying a SIP message Defaults to 0x68 SIP CoS Value CoS value for SIP messages Defaults to ...

Page 257: ...er size is adjusted to reach the minimum Select the appropriate setting low medium high very high or extremely high Defaults to high Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted Select the appropriate setting up and down up only down only or disable Defaults to up and down Parameter Description Parameter Description SIP Transport Select from UDP TCP or TLS Defaults to...

Page 258: ...sage unsupported Enter the appropriate header in the field provided SIP Remote Party ID To use the Remote Party ID header instead of the From header select yes Otherwise select no Defaults to yes Referor Bye Delay Controls when the SPA9000 sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referor Refer Target Referee and Refer To Target are configured...

Page 259: ...for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP mes...

Page 260: ... is set to yes the FROM header s display name and user id fields are set to anonymous when the caller blocks his caller id If the parameter is set to no the FROM header s display name and user id are not masked The Remote Party ID header indicates privacy full when the caller wishes to block his caller id Default yes NOTE Not applicable to the WIP310 Set G729annexb Configure G 729 Annex B settings...

Page 261: ...ong term memory and survives after reboot or power cycle Defaults to No Auth Page Specifies whether to authenticate the invite before auto answering a page Defaults to No Default Ring Type of ring heard This corresponds to the Ring Tone on the Phone tab Choose from No Ring 1 through 10 User 1 or User 2 Defaults to 1 Auth Page Realm Identifies the Realm part of the Auth that is accepted when the Au...

Page 262: ...nformation Parameter Description Parameter Description Proxy SIP proxy server and port number set by the Service Provider for all outbound requests For example 192 168 2 100 6060 Use Outbound Proxy Enable the use of Outbound Proxy If set to no Outbound Proxy and Use OB Proxy in Dialog is ignored Defaults to no Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent as the fir...

Page 263: ...f enabled the user does not have to be registered with the proxy to answer calls Defaults to no Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy Defaults to no DNS SRV Auto Prefix If enabled the phone will automatically prepend the Proxy or Outbound Proxy name with _sip _udp when performing a DNS SRV lookup on that name Defaults to no Proxy Fallback Intvl This parameter sets ...

Page 264: ...meter Description Parameter Description Display Name Display name for caller ID User ID Extension number for this line Password Password for this line Defaults to blank Use Auth ID To use the authentication ID and password for SIP authentication select yes Otherwise select no to use the user ID and password Defaults to no Auth ID Authentication ID for SIP authentication Defaults to blank Mini Cert...

Page 265: ... of G 729a in order to guarantee the support of two simultaneous uses of the G 723 G 726 codecs Parameter Description Preferred Codec Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G726 16 G726 24 G726 32 G726 40 G729a or G723 NOTE SPA525G choices are G711u G711a G726 32 G729a and ...

Page 266: ...o Defaults to yes G726 24 Enable To enable the use of the G 726 codec at 24 kbps select yes Otherwise select no Defaults to yes G726 32 Enable To enable the use of the G 726 codec at 32 kbps select yes Otherwise select no Defaults to yes FAX CNG Detect Enable To enable detection of the fax Calling Tone CNG select yes Otherwise select no The default is yes G726 40 Enable To enable the use of the G ...

Page 267: ...uent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per SPA9X2 you should disable the use of G 729a to guarantee support for two simultaneous G 723 G 726 codecs Dial Plan The default dial plan script for each line is as follows xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxx xxxxxxxxxxxx Silence Supp Enable To enable silence suppression so that silent audio f...

Page 268: ... Audio Volume page 269 Screen SPA525G page 269 Phone GUI Menu Color Settings SPA962 only page 271 Parameter Description Dial Plan Dial plan script for this line The default is 9 xx xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxxS0 xxxxxxxxxxxx The dial plan syntax is expanded in the SPA to allow the designation of three parameters to be used with a specific gateway uid the authentication user id pwd th...

Page 269: ...om the WIP310 is done on the phone Supplementary Services The SPA9000 provides native support of a large set of enhanced or supplementary services All of these services are optional Most supplementary service parameters are listed in Supplementary Services page 243 Parameter Description Cfwd All Dest Enter the extensions to forward calls to Cfwd Busy Dest Enter the extensions to forward calls to w...

Page 270: ...rmation see Configuring Supplementary Services Star Codes page153 Web Information Service Settings SPA962 SPA525G For information about a user setting RSS newsfeeds see Configuring RSS Newsfeeds on the SPA962 SPA525G Phone section on page 70 Traffic Service Information Settings SPA962 Users can change the defaults for local state city street and zip code for local traffic information Location defa...

Page 271: ...ver on the phone s LCD When the phone is idle for a specified time it enters screen saver mode Users can set up screen savers directly using phone Setup button Any button press or on off hook event triggers the phone to return to its normal mode The screen shows Press any key to unlock your phone If a user password is set the user must enter it to exit screen saver mode Screen Saver Type Choose th...

Page 272: ...or more information see the Configuring Phone Information and Display Settings section on page 47 BMP Picture Download URL URL locating the bitmap BMP file to display on the LCD background For more information see the Configuring Phone Information and Display Settings section on page 47 Logo Type Select from Default Download BMP Picture or Text Logo Defaults to Default For more information see the...

Page 273: ...ttings SPA962 only Choose from Light Blue Light Green Pink Silver Defaults to Light Blue 932 Tab SPA962 SPA525G only This tab includes the following sections General page 272 Unit 2 page 273 Back Light Timer sec Enter the number of seconds before the back light should turn off Parameter Description NOTE The following parameters apply only to the SPA962 ...

Page 274: ... Type Selects the type of server used SPA9000 BroadSoft or Asterisk Test Mode Enable Enables or disables test mode When test mode is enabled the LEDs are turned on when keys are pressed going from off to green to red and back to off In test mode when all the buttons on the SPA932 are returned to off all the keys become orange The SPA962 must be rebooted after the test is completed Attendant Consol...

Page 275: ...orted by a single SPA962 Unit 1 Displays information about the first SPA932 unit Unit 2 Displays information about the second SPA932 unit Each tab provides the read only fields described in the following table Parameter Description Unit Enable Displays if the Unit is enabled or disabled Subscribe Expires Displays when the current subscription expires After the subscription expires the SPA932 autom...

Page 276: ...cribe URI configured for each key 1 32 on the SPA932 unit Parameter Description Parameter Description Wireless Enable Click On to enable the wireless controller Wi Fi Device Choose the method of wireless setup Wi Fi Profile Create a wireless profile by manually entering information Wi Fi Protected Setup If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network...

Page 277: ...k for the phone For more information see the Cisco Small Business Pro IP Phone SPA525G User Guide Call History Displays the call history for the phone To change the information displayed select the type of call history from the drop down list All Calls Received Calls Placed Calls Missed Calls Speed Dials See Speed Dial page 267 Firmware Upgrade Used to upgrade the firmware for the SPA525G See Upgr...

Page 278: ... in front of the web address Resource Location Technical Documentation www cisco com en US products ps10033 tsd_products_support_series_home html Firmware Downloads Go to www tools cisco com support downloads and enter the model number in the Software Search box Cisco Community Central Small Business Support Community www myciscocommunity com community smallbizsupport voiceandconferencing voice Ph...

Page 279: ...000 Voice System Installation and Configuration Guide For VARs and Service Providers describes Network design considerations and site preparation Switch configuration Initial installation and configuration of the SPA9000 components SPA9000 SPA400 SPA9X2 series IP phones SPA9000 Voice System Administration Guide For VARs and Service Providers describes SPA9000 voice system management SPA9000 IP PBX...

Page 280: ...one users describes the installation configuration and use of the Cisco Small Business Pro IP Phone SPA525G for Cisco Unified Communications call control systems Cisco WIP310 Wireless G IP Phone User Guide For VARs and end phone users describes WIP310 Phone set up Phone features ATA Administration Guide For VARs system administrators and Service Providers describes Administration and use of ATAs P...

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