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Cisco TelePresence System 1100 Assembly, First-Time Setup, and Field Replaceable Unit Guide

OL-19695-01

Chapter 4 First-Time Setup

Verifying Proper Function of the Lights

Troubleshooting The Lights

A common source of light trouble is not selecting the correct options in Cisco Unified Communications
Manager. To troubleshoot the lights, perform the following steps:

Step 1

Step 2

Navigate to

Device > Phone

Step 3

Find the Cisco Unified IP Phone that controls your Cisco TelePresence system by clicking

Find

Click the hypertext link next to the phone that controls your Cisco TelePresence System to select it.

In the Optional Hardware area, click the Auxiliary Control Unit

Note

The choices in the Optional Hardware area might differ from the choices that are shown in

Figure 4-20

Figure 4-20

Auxiliary Control Unit Check Box

Summary of Contents for CTS 1100

Page 1: ...t Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco TelePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide September 9 2009 Text Part Number OL 19695 01 ...

Page 2: ...an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM AL...

Page 3: ...2 3 Recommended Table Finishes 2 3 Room Color Recommendations 2 3 Lighting Recommendations 2 4 Acoustic Recommendations 2 4 Power Requirements 2 5 HVAC Considerations 2 5 Auto Collaboration Data Display 2 8 2 8 Assembling and Mounting a Cisco TelePresence System 1100 3 1 Important Warnings and Cautions 3 1 Required Tools and Accessories 3 4 Parts List 3 5 Attaching the Mounting Bracket to a Wall W...

Page 4: ...cus Adjustments and Adjusting the Camera Zoom 4 16 Focusing the Camera 4 23 Setting Up the Speakers 4 26 Setting Up the Microphone 4 27 Verifying Proper Function of the Lights 4 28 Use and Care Guide 5 1 Cleaning the CTS 1100 Display 5 1 Field Replaceable Unit Guide 6 1 Finding the Serial Number Location 6 1 Complete List of Spares For the Cisco TelePresence System 1100 6 2 Replacing the Camera Pa...

Page 5: ...6 12 Required Tools and Items 6 12 Removing and Replacing a Light Fixture 6 12 Replacing the Display Part Number CTS DISP 65 GEN4 6 14 Required Tools 6 14 Replacing the Display 6 14 Cisco TelePresence System 1100 Shipping Pallet Size Weight and Description of Contents A 1 Region and Country Specific Equipment B 1 Asia Pacific B 1 Argentina B 2 Australia B 2 Central Europe B 3 China B 3 India UAE S...

Page 6: ...Contents vi Cisco TelePresence 1000 Assembly Use Care and Field Replaceable Unit Guide OL 16247 01 ...

Page 7: ... This preface provides the following information for using this guide and for accessing other resources Conventions Obtaining Documentation and Submitting a Service Request Related Documentation Conventions This document uses the following conventions to convey information and alert the user to conditions requiring special awareness Warning This warning symbol means danger You are in a situation t...

Page 8: ...ese documents navigate to the Cisco TelePresence documentation site at the URL following the document title Cisco Unified Communications Manager Installation Guide for Cisco TelePresence System http www cisco com en US products sw voicesw ps556 prod_installation_guides_list html Release Notes for Cisco TelePresence Administration Software http www cisco com en US products ps8332 prod_release_notes...

Page 9: ...m recommendations for the CTS 1100 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Provides the steps to mount and assemble the CTS 1100 Chapter 4 First Time Setup Describes the configuration you perform to set up your CTS 1100 for the first time Chapter 5 Use and Care Guide Describes the cleaning procedure for the display screen Chapter 6 Field Replaceable Unit Guide Describes ...

Page 10: ...1 2 Cisco TelePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 1 Overview Chapter Organization ...

Page 11: ...Minimum Table Width page 2 3 Recommended Table Finishes page 2 3 Room Color Recommendations page 2 3 Lighting Recommendations page 2 4 Acoustic Recommendations page 2 4 Power Requirements page 2 5 HVAC Considerations page 2 5 Auto Collaboration Data Display page 2 8 General Room Requirements and Recommendations The following are required elements for a CTS 1100 room You must use an enclosed space ...

Page 12: ...ct florescent lighting and avoid any direct lighting If your room has windows install shades to reduce glare especially for any windows that are directly behind the participants For more information about lighting see the Lighting Recommendations section on page 2 4 The CTS 1100 was designed to well in an office with normal sound levels Large rooms or rooms with high ceilings can cause echo and re...

Page 13: ...our CTS 1100 room have the following characteristics The table tops should have a low gloss finish non reflective surface If you use wood a table the wood should be a neutral light color If you use a laminate or plastic table the table top should be a neutral light color for example off white or light gray Cisco does not recommend using the following types of table tops A table that uses a very da...

Page 14: ...source of lighting and typically the strongest source of lighting Key light is built in to the CTS 1100 light reflector Fill light This light is created primarily from the overhead lights in the room and secondarily from the CTS 1100 light reflector Fill light can reduce or eliminate shadowing on the conference participants that is created by the key light Back light This optional light is project...

Page 15: ...HVAC Considerations Planning the cooling for a CTS 1100 TelePresence room is important to insure the room remains comfortable for participants and the equipment is kept safe As outlined in the overview section of this document HVAC considerations should be given from the initial phase of choosing a room The detail in the table below outlines the specific BTU output of a CTS 1100 when deployed as r...

Page 16: ...talling new cooling or heating systems can be time consuming Note Conditions not consistent with these recommendations or typical usage may require additional cooling Consult with an HVAC engineer to define building envelope and unique requirements Additional equipment such as data displays document cameras etc will require additional cooling Table 2 3 CTS 1100 BTU Output with 25 diversity Source ...

Page 17: ...m 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 2 Cisco TelePresence System 1100 Room Recommendations HVAC Considerations Figure 2 2 HVAC Diffuser Locations Figure 2 3 NC 30 40 Rated Diffuser ...

Page 18: ...rd HDMI connectors and cables If you wish to connect more than one display for sharing data or presentations it is necessary to purchase an HDMI splitter and connect it to the Auxiliary control unit port Note The high frame rate codec does not support 30 frames sec in presentation in picture PIP mode An external display is recommended The supported output resolution is 1024x768 at 50 60 Hertz and ...

Page 19: ...portant Warnings and Cautions page 3 1 Required Tools and Accessories page 3 4 Parts List page 3 5 Attaching the Mounting Bracket to a Wall With Wooden Studs page 3 8 Attaching the Mounting Bracket to a Wall With Steel Studs page 3 14 Attaching the Mounting Bracket to a Concrete Concrete Block or Brick Wall page 3 21 Attaching the Light Reflector Display and Cabinet page 3 27 Completing Installati...

Page 20: ... capacity can result in serious personal injury or damage to equipment It is the installer s responsibility to make sure the combined weight of all components attached to this accessory does not exceed 275 lbs 125 kg Caution Some CTS 1100 elements are heavy and metal edges can be very sharp Protect your hands and eyes from injury by wearing safety gloves and glasses Warning WARNING IMPROPER INSTAL...

Page 21: ... the North American Specification for the Design of Cold Formed Steel Structural Members 362 S 125 18 C Shaped S Stud Section 1 2 minimum Drywall Thickness Both Sides of Stud 16 or 24 on center Studs Display Mount Installation Location Must be centered on stud If back side of wall is unfinished drywall must be installed to a minimum of one stud left and right of the stud s being used to install th...

Page 22: ...ded The following sockets 6mm socket to assemble the bezel 10mm socket with socket extension 12mm socket with at least a 6 inch 15 cm socket extension 1 2 inch socket to remove the light reflector 13mm socket to install the lag screws for wooden stud walls The following screw drivers 1 Phillips screw driver with long reach 8 inches 20 cm minimum 3 Phillips screw driver Flat head screw driver 3mm A...

Page 23: ...at washer for wooden stud walls or 1 4 inch flat washer for steel stud or masonry walls Included with Mounting Kit Cisco Part Number 74 6567 01 or Chief UL Listed Part Number MSP CSC6 16 2 4 5 16 x 2 5 inch lag screws for wooden stud walls or Screw included with the 1 4 20 Snap Toggler BB Anchor for steel stud walls or Screw included with 10 x 60 mm anchor for masonry walls Included with Mounting ...

Page 24: ...or concrete concrete block or brick installation Not included 1 Requiredfor masonry installation 15 10 x 60 mm anchor Included with Mounting Kit Cisco Part Number 74 6567 01 or Chief UL Listed Part Number MSP CSC6 16 2 16 8 x 1 4 inch self tapping screw Included with Mounting Kit Cisco Part Number 74 6567 01 or Chief UL Listed Part Number MSP CSC6 4 2 17 Camera processors 800 32491 01 3 11 18 Code...

Page 25: ... 28 Microphone screws M4 x 10 Phillips pan head screws 48 1816 01 24 1 29 Bezel v clip Included with CTS1300 DISP BZL 1 8 30 Screws for cable routing guide Included with CTS1100 ACC KIT 1 1 31 Cable routing guide top Included with CTS1100 ACC KIT 1 1 32 Cable routing guide base Included with CTS1100 ACC KIT 1 1 33 Mirrored bracket to show display LED 800 33299 01 1 1 34 Speaker cover labels 700 29...

Page 26: ...ick To attach the mounting bracket to the wall perform the following steps Step 1 Using a stud finder or other method locate the studs in the wall Tip A stud finder that has a center of stud locator is useful for this procedure Step 2 Mark the location of the two studs to use for the mounting bracket These studs can be 16 20 or 24 inches 40 6 51 or 61 centimeters apart Step 3 Optional If your stud...

Page 27: ... down the mounted parts of the CTS 1100 will be too high on the wall If the bracket has arrows arrange the bracket so that the arrows on the vertical cross pieces point upwards If required move the vertical cross pieces for the bracket inward to accommodate the stud location b Drill two 1 2 inch holes into the sheet rock that go into the slot at each end of the top rail These holes are not require...

Page 28: ...t move the plastic straps on the anchor until the metal part of the anchor is parallel with the straps b Push the metal part of the anchor through the two outside holes that you drilled Figure 3 3 Pushing the Anchor Through the Wall and Stud c Turn the plastic straps on the anchor so that the metal part of the anchor is flush and vertical to the inner part of the stud or wall d Slide the plastic c...

Page 29: ...Presence System 1100 Attaching the Mounting Bracket to a Wall With Wooden Studs e Snap off the plastic straps that protrude from the wall until the anchors are flush with the wall Push the straps from side to side to snap them off Figure 3 5 Removing the Plastic Straps Plastic Straps Drywall Anchor Metal Channel Plastic Cap SIDE VIEW 1 206049 Metal Stud ...

Page 30: ...se 5 16 inch lag screws and washers for the four holes that go into the studs Make sure that the bracket is level At least two screws must go into studs b Use the toggle bolts for the two outside holes that are not required to go into the stud Note Arrange the bracket so that the row of holes are on top as shown in Figure 3 6 If the bracket has arrows arrange the bracket so that the arrows on the ...

Page 31: ...uds Step 8 Install the metal sliders with studs and spacing strips by completing the following steps a Insert two sliders into the lower slots of each horizontal railing b Place the horizontal spacing strip over the inside stud of each slider c Insert a screw into each end of the rail after you insert the sliders and spacing strips Figure 3 7 Installing Nylon Spacing Strips and Metal Sliders into ...

Page 32: ...oving when you install the light reflector Figure 3 8 Centering the Studs and Strips to Accommodate Table Placement Step 11 Continue to the Attaching the Light Reflector Display and Cabinet section on page 3 27 to complete installation Attaching the Mounting Bracket to a Wall With Steel Studs This section contains the procedure you use to mount the MSP CSC6 mounting bracket to the wall using steel...

Page 33: ...hat has a center of stud locator is useful for this procedure Step 2 Mark the location of the two studs to use for the mounting bracket These studs can be 16 20 or 24 inches 40 6 51 or 61 centimeters apart Step 3 Optional If your stud finder has a center of stud locator find the center of the stud Step 4 Confirm the center of the stud by drilling pilot holes into the wall with the 1 8 inch or 3mm ...

Page 34: ...ange the bracket so that the row of holes are on top as shown in Figure 3 9 If you mount the bracket upside down the mounted parts of the CTS 1100 will be too high on the wall If the bracket has arrows arrange the bracket so that the arrows on the vertical cross pieces point upwards If required move the vertical cross pieces for the bracket inward to accommodate the stud location b Drill two holes...

Page 35: ...straps on the anchor until the metal part of the anchor is parallel with the straps b Push the metal part of the anchor through the stud hole that you drilled Figure 3 10 Pushing the Anchor Through the Wall and Stud Step 7 Turn the plastic straps on the anchor so that the metal part of the anchor is flush and vertical to the inner part of the stud or wall Step 8 Slide the plastic cap on the anchor...

Page 36: ...ce System 1100 Attaching the Mounting Bracket to a Wall With Steel Studs Step 9 Snap off the plastic straps that protrude from the wall until the anchor assembly is flush with the wall Push the straps from side to side to snap them off Figure 3 12 Removing the Plastic Straps Plastic Straps Drywall Anchor Metal Channel Plastic Cap SIDE VIEW 1 206049 Metal Stud ...

Page 37: ...6 through Step 9 for the all holes in the wall Step 11 Attach the mounting bracket to the studs and wall using the screws and washers At least two screws must go into studs Note Arrange the bracket so that the row of holes are on top as shown in Figure 3 13 If the bracket has arrows arrange the bracket so that the arrows on the vertical cross pieces point upwards Figure 3 13 Attaching the Mounting...

Page 38: ...ds Step 12 Install the metal sliders with studs and spacing strips by completing the following steps a Insert two sliders into the lower slots of each horizontal railing b Place the horizontal spacing strip over the inside stud of each slider c Insert a screw into each end of the rail after you insert the sliders and spacing strips Figure 3 14 Installing Nylon Spacing Strips and Metal Sliders into...

Page 39: ...nto the slot in the bracket Tip The tape prevents the sliders from moving when you install the light reflector Figure 3 15 Centering the Studs and Strips to Accommodate Table Placement Step 15 Continue to the Attaching the Light Reflector Display and Cabinet section on page 3 27 to complete installation Attaching the Mounting Bracket to a Concrete Concrete Block or Brick Wall This section contains...

Page 40: ...ge the bracket so that the row of holes are on top as shown in Figure 3 16 If you mount the bracket upside down the mounted parts of the CTS 1100 will be too high on the wall If the bracket has arrows arrange the bracket so that the arrows on the vertical cross pieces point upwards Tip Use a level on the bracket when you measure the holes Leveling the holes ensures that the bracket is horizontally...

Page 41: ...g the 1 8 inch masonry drill bit drill pilot holes to ensure that the holes are horizontally aligned and level c Drill into the pilot holes using the 10mm masonry drill bit Drill at least 75 millimeters into the concrete or brick wall Note Make sure that each mounting point can withstand a pull out force of 32 pounds 14 5 kilograms Step 2 Push the anchors into the holes that you drilled Figure 3 1...

Page 42: ...Concrete Block or Brick Wall Step 3 Attach the mounting bracket to the wall using the screws and washers Make sure that the bracket is level Note Arrange the bracket so that the row of holes are on top as shown in Figure 3 18 If the bracket has arrows arrange the bracket so that the arrows on the vertical cross pieces point upwards Figure 3 18 Attaching the Mounting Bracket to the Wall 3 4 3 4 3 4...

Page 43: ...Brick Wall Step 4 Install the metal sliders with studs and spacing strips by completing the following steps a Insert two sliders into the lower slots of each horizontal railing b Place the horizontal spacing strip over the inside stud of each slider c Insert a screw into each end of the rail after you insert the sliders and spacing strips Figure 3 19 Installing Nylon Spacing Strips and Metal Slide...

Page 44: ...Block or Brick Wall Step 5 Move the sliders and strips so that they align as closely as possible with the center of the table Step 6 Using duct or other tape tape the strip between the sliders into the slot in the bracket Tip The tape prevents the sliders from moving when you install the light reflector Figure 3 20 Centering the Studs and Strips to Accommodate Table Placement 206385 Table Bracket ...

Page 45: ...Light Reflector Display and Cabinet Step 7 Continue to the Attaching the Light Reflector Display and Cabinet section on page 3 27 to complete installation Attaching the Light Reflector Display and Cabinet To attach the light reflector and display to the mounting bracket and to attach the cabinet to the wall complete the following steps Step 1 Remove the light reflector from its packaging ...

Page 46: ...95 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Step 2 Place the compliance label on the lower part of the light reflector next to the serial number label Figure 3 21 Placing the Compliance Label on the Light Reflector 206529 25 ...

Page 47: ...mbling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Step 3 Using the 10mm wrench remove the nuts that attach the side light covers to each side of the light reflector and remove the covers Note Save the nuts and washers Figure 3 22 Removing the Side Light Covers 206114 7 ...

Page 48: ...3 Assembling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Step 4 Route the cables through the lower slot of the light reflector so that they exit through the lower slot in the reflector Figure 3 23 Routing Cables Through the Lower Slot of the Light Reflector 206407 ...

Page 49: ...light reflector to the bracket by completing the following steps a Using at least two people lift the light reflector using the oblong cutouts in the reflector and mount it on the studs of the metal sliders b Attach the light reflector to the four inside studs of the metal sliders using the nuts and washers Note Be sure that you only attach the inside studs of each slider Figure 3 24 Attaching the...

Page 50: ... drill holes around the perimeter of the light reflector Use one of the following drill bits depending on your wall type Use a 1 2 inch drill bit for walls with wooden or steel studs Note To drill the top two holes you need a drill bit that is at least 6 inches 15 cm long Use a 10mm masonry bit for concrete concrete block or brick walls Use the holes in the light reflector as a template for the ho...

Page 51: ...type For a wall that uses steel or wooden studs insert anchors in each drilled hole by completing Step 6 through Step 9 in the Attaching the Mounting Bracket to a Wall With Steel Studs section on page 3 14 For a concrete concrete block or brick wall insert anchors in each drilled hole by completing Step 1 b in the Attaching the Mounting Bracket to a Concrete Concrete Block or Brick Wall section on...

Page 52: ...aching the Light Reflector Display and Cabinet Step 8 Hang the display mounting plate on the metal sliders then attach the outer studs of each slider to the mounting plate using the screws and washers Figure 3 27 Attaching the Display Mounting Plate to the Metal Sliders Tip Do not pinch any of the cables in the light reflector when you install the mounting plate 3 13 8 205984 ...

Page 53: ...95 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Note Make sure that the cables route through the lower slot in the light reflector Figure 3 28 Attaching the Display Mounting Plate to the Metal Sliders Cable Routing Detail 205985 ...

Page 54: ...sence System 1100 Attaching the Light Reflector Display and Cabinet Step 9 Place the camera processor into its holder in the light reflector and connect the Ethernet and video cables to the processor Tip The processor and cables are labeled Use these labels to match the cables to the processor Figure 3 29 Camera Processors and Light Reflector 206628 17 17 ...

Page 55: ... Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Step 10 Remove the display from its packaging Step 11 Remove the screws that attach the handles and universal mounting bracket to the rear of the display then remove the handles and bracket Figure 3 30 Removing the Hardware from the Rear of the Display 205989 12 ...

Page 56: ...tor Display and Cabinet Step 12 Attach the mounting buttons to the rear of the display Note Do not use power tools to attach the screws you could overtighten the screws and damage the buttons Tighten the screws by hand until they are hand tight You use these buttons to hang the display onto the display mounting plate Figure 3 31 Attaching the Mounting Buttons to the Rear of the Display 11 34 20599...

Page 57: ...in the center of the display lift the display and hang the six buttons over and into the keyhole slots in the mounting plate Tip Align the Cisco logo on the top center of the display with the center positional microphone in the top center of the light reflector View the display from the side and make sure that all buttons are engaged firmly in the bracket Warning Take care to not pinch your finger...

Page 58: ...st Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Figure 3 32 Mounting the Display to the Display Mounting Bracket 205991 12 ...

Page 59: ... the 10mm wrench reattach the side light covers to the light reflector using the nuts and washers you removed in Step 3 See Figure 3 22 for the location of the studs where you attach the nuts Note Align the top right flange of the side light cover to the top left edge of the recess in the light reflector and use a level on the reflectors to make sure that they are vertically level Figure 3 33 Reat...

Page 60: ...and the wall Tip If you encounter clearance problems between the light reflector and the cabinet rotate the screws on the cabinet feet until the cabinet is at its minimum height d Install anchors to the wall in preparation for installing toggle bolts by performing the following actions 1 Mark holes through the slots on either side of the upper part of the cabinet See Figure 3 35 for the location o...

Page 61: ...0 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Figure 3 34 Installing the Cabinet 205986 7 9 ...

Page 62: ...ing and Mounting a Cisco TelePresence System 1100 Attaching the Light Reflector Display and Cabinet Step 16 Secure the cabinet to the wall using the anchor bolts Tip If the gap between the cabinet and the light reflector appears uneven raise or lower the cabinet feet Figure 3 35 Attaching the Cabinet to the Wall 205987 10 10 ...

Page 63: ...so that its power outlet is on the left as shown in Figure 3 36 b Slide the codec from the left to the right left until the top of the codec slides past the spring loaded posts inside the cabinet Note In some cases you might have to lift the posts and turn them counter clockwise prior to installation c Turn the posts clockwise to lower the posts and lock the codec into place Note If you have a pre...

Page 64: ...00 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Completing Installation and Cabling of the CTS 1100 Figure 3 36 Installing the Codec 205992 18 ...

Page 65: ... Mounting a Cisco TelePresence System 1100 Completing Installation and Cabling of the CTS 1100 Step 2 Remove the bezel bezel clips and bezel connecting tubes from their packaging Step 3 Connect the bezel clips and bezel connecting tubes to the bezel Figure 3 37 Connecting the Clips and Connecting Tubes To the Bezel 206526 22 24 23 ...

Page 66: ...he CTS 1100 Step 4 Install the bezel around the perimeter of the display by completing the following steps a Using at least two people lift and place the bezel around the perimeter of the display b Lightly press the posts at each corner of the bezel c Place the v clips over the posts four posts and clips in total to secure it to the edges of the display Figure 3 38 Attaching the Bezel to the Displ...

Page 67: ...m 1100 Completing Installation and Cabling of the CTS 1100 Step 5 Attach the mirrored bracket to the reverse side of the bezel When you flip down the hinged part of the bracket the mirrored part of the bracket allows you to view the LED for the display from the front of the CTS 1100 Figure 3 39 Attaching the Mirrored Bracket to the Reverse Side of the Bezel 206619 33 ...

Page 68: ...ation and Cabling of the CTS 1100 Step 6 Attach the camera to the assembly by completing the following steps a Slide the camera assembly into the metal tab above the display b Secure the camera to the assembly by screwing in the center cluster attachment screw Step 7 Secure the camera cables to the processors Tip The camera and cable is labeled use this label to match the cable to the camera ...

Page 69: ...tup and Field Replaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Completing Installation and Cabling of the CTS 1100 Figure 3 40 Attaching the Camera to the CTS 1100 Assembly 206620 20 Cluster attachment screw ...

Page 70: ...pleting Installation and Cabling of the CTS 1100 Step 8 Attach the speaker cover to the CTS 1100 assembly by completing the following actions a Attach the camera gap cover to the cutout in the speaker cover that goes around the camera then secure it to the speaker cover with the Allen cap screws Figure 3 41 Attaching the Camera Gap Cover to the Speaker Cover 208792 21 35 36 36 ...

Page 71: ...cover labels on the rear of the speaker cover to hide the three oval cutouts on the rear of the speaker cover Tip These labels keep light from showing through the oval cutouts on the rear of the speaker cover c Slide the cover from the top into its slot in the bezel d Tighten the knob on each end of the speaker cover to secure it to the light reflector Figure 3 42 Attaching the Speaker Cover Label...

Page 72: ...00 Completing Installation and Cabling of the CTS 1100 Step 9 Connect the microphone to its tray by placing each microphone on its tray and attaching it with the screws Note Do not use the longer 60mm screws that are included in the kit Use the correct M4 x 10 screws as specified in Table 3 1 Figure 3 43 Attaching the Microphone to the Microphone Base 27 26 28 28 206527 ...

Page 73: ...he second microphone install it 18 inches 46 cm from the edge of the table that is closest to the CTS 1100 Step 11 Attach the microphone to the table by peeling the backing off the bottom of the microphone base and stick the microphone to the table Step 12 Route the microphone cable from the table to the cabinet Step 13 Connect the DVI to VGA cable to the codec using the VGA input connection on th...

Page 74: ...ext to the blue serial cable connection on the dimmer unit Note If you have a presentation codec refer to the Options for the Cisco TelePresence System 1100 chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for the cabling diagram Caution Before you install the microphones perform the following steps to prevent damage from electrostatic discharge ESD to the microphone audio vide...

Page 75: ...eplaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Completing Installation and Cabling of the CTS 1100 Figure 3 45 Discharging ESD from the Microphone Cables and Connecting the Microphone Cables and Microphones 208392 208391 ...

Page 76: ...T E S E R 2 1 1 1 0 1 0 1 1 0 1 0 1 2 V 0 2 2 S P M A 7 V 0 1 1 S P M A 4 1 D E E C X E O T T O N T N E R R U C L A T O T T R O P R E P X A M S P M A 7 S T R O P T U P T U O C A T U O Center Left Right Center Display From Wall outlet To Wall Jack RJ 45 Light Control Box PDU 1 2 3 4 5 6 7 8 Primary Codec Aux Display optional VGA input Optional 2 3 6 4 5 S T R O P L A I R E S 2 1 0 1 0 1 10101 1 1 T...

Page 77: ...CTS 1100 Step 16 Cover the cables between the table and the cabinet with the cable cover by completing the following steps a Remove the cable cover from Carton 10 a Lay the cable cover on the floor between the table and the cabinet b Place the cables into the guides on the underside of the cable cover c Tape the cables into their guides using duct or other tape d Turn the cable cover over so that ...

Page 78: ... cable routing guide to consolidate the cables on the table by performing the following task a Remove the cable routing guide from its packaging in carton 14 b Place the guide in the center of the table c Insert the cables for the microphones DVI to VGA cable and IP phone into the guide Tip Use the small slots in the guide for the right and left microphone cables Step 18 Assemble the guide by atta...

Page 79: ...y First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 Completing Installation and Cabling of the CTS 1100 Figure 3 47 Assembling the Cable Routing Guide 206533 31 30 32 ...

Page 80: ...e table make sure that it is not in camera view Remove the adhesive backing from the underside of the guide and stick it to the table Attach the cable routing guide anchor to the table and then place the guide on the anchor by completing the following steps 1 Using a 1 4 inch drill bit drill a 1 125 inch deep hole into the table 2 Screw the anchor into the hole that you drilled using the key that ...

Page 81: ...roper Function of the Lights page 4 29 Summary Steps To set up the CTS 1100 to use it for the first time complete the following procedures Step 1 Make sure that your administration has loaded the correct version of Cisco Unified Communications Manager software For more information refer to the Cisco Unified Communications Manager Installation Guide for Cisco TelePresence System for your software r...

Page 82: ...p 7 Set up the lights devices by completing the procedure s in the Verifying Proper Function of the Lights section on page 4 29 Required Tools and Accessories The following tools are required to set up the CTS 1100 for the first time 3mm round head Allen wrench for aligning the camera rotation 2 5 mm Allen wrench used for adjusting the position of the camera 2 5 mm Allen wrench with a minimum 6 in...

Page 83: ...oftware image on the Unified CM server Note If your Unified CM is already running the required minimum software for your system you can skip this step The Cisco TelePresence System 1100 requires a minimum version of CTS administration software 1 5 11 to run For more information refer to the following sections in the Cisco Telepresence Touch 12 Installation Guide If you are upgrading from a softwar...

Page 84: ...ur Cisco TelePresence device refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System Loading your Software and Initial System Configuration This section provides the steps you use to load the Cisco TelePresence Administration onto your system and includes the following sections Loading the Cisco TelePresence System Administration Software page 4 4 Co...

Page 85: ...ed is a red X there has been a compact flash error if you receive this error contact Cisco Technical Support Step 2 After bootup completes make a note of the IP address that displays on the center of the screen as shown in Figure 4 2 You use that information to log in to the Cisco TelePresence System Administration This IP address displays until you log in to Cisco TelePresence System Administrati...

Page 86: ...elcome screen only appears the first time the system is booted up after initial installation or after a factory reset Note The telephone displays a directory number of 7000 but the telephone is not yet registered and does not function Step 3 If you have not already done so configure the your Cisco Unified IP Phone in the Cisco Unified Communications Manager IP Phone Device page For detailed instru...

Page 87: ... down to the IP Address listing and copy the address Step 7 Log in to the system by entering the following information Step 8 Log in using the following Username admin case sensitive Password cisco case sensitive Step 9 Attach the cabinet cover to the cabinet by completing the following steps a Set the lower part of the cabinet cover into the slotted groove in the lower part of the cabinet b Align...

Page 88: ...ystem 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 4 First Time Setup Loading your Software and Initial System Configuration Figure 4 3 Attaching the Cabinet Cover to the Cabinet 206622 1 ...

Page 89: ... Figure 4 4 Auxiliary Network Port Location Step 2 Determine the IP address that the Cisco TelePresence system provided for your session Tip For Windows based systems you can see the IP address in the Support tab in the Local Area Connection Status window Step 3 Using Secure Shell SSH or another secure client program start a CLI session with the TelePresence system using the IP address xxx xxx xxx...

Page 90: ... using command line commands complete the following steps Step 1 Connect a DHCP enabled PC to the secondary camera port of the primary codec This connection is listed as the auxiliary network port in Figure 4 4 Figure 4 5 Auxiliary Network Port Location Step 2 Determine the IP address that the Cisco TelePresence system provided for your session Tip For Windows based systems you can see the IP addr...

Page 91: ...255 255 255 0 10 0 0 1 172 16 1 5 cisco com ip address successfully set system restarting Configuring an Alternate TFTP Server Optional If you need to use an alternative TFTP server configure the parameters for the alternative TFTP server and related Cisco IP phone parameters in Unified CM in the Cisco Unified Communications Manager IP Phone Device page For instructions to configure an alternate T...

Page 92: ...perature This color temperature is sometimes expressed using terms such as cool warm or daylight but can be expressed more precisely in kelvins K as a numeric value Cisco recommends that you use lighting with a color temperature of 4000 to 4100 K Tip In many cases the color temperature is printed on the light bulb If you are unable to determine the type and color temperature of light bulbs in the ...

Page 93: ...ure and uses targets to adjust the camera zoom and fine tune the camera focus To set up the camera for the CTS 1100 complete the procedure in the following sections Removing the Camera Cover and Leveling the Camera page 4 13 Attaching the Large Camera Target to the Easel page 4 15 Performing Initial Focus Adjustments and Adjusting the Camera Zoom page 4 17 Focusing the Camera page 4 24 Removing th...

Page 94: ...e Unit Guide OL 19695 01 Chapter 4 First Time Setup Setting Up the Camera Step 1 Turn the four black plastic screws on the top and bottom of the camera assembly 1 4 turn then remove the camera cover Figure 4 7 Removing the Camera Cover 206623 Cover release screws Cover release screws ...

Page 95: ...rge camera target and small camera target from their packaging Step 2 Unlock and slide the telescoping legs of the easel until the legs are at their full height Step 3 Separate the three legs Step 4 Raise the front legs until they are 29 inches 74 cm high Step 5 Raise the rear leg until it is 31 inches 79 cm high Step 6 Lock the legs into place using the leg locks Step 7 Attach the large camera ta...

Page 96: ...Presence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 4 First Time Setup Setting Up the Camera Figure 4 9 Easel and Target After Assembly 206125 Clamp 32 inches 32 inches ...

Page 97: ...ween eight and 12 feet 244 and 366 cm away from the display Note The table must be 28 to 32 inches 71 to 81 cm high 30 inches 76 cm is the optimal height Figure 4 10 Table Positioning Performing Initial Focus Adjustments and Adjusting the Camera Zoom To adjust the zoom and perform initial focus adjustment for the camera complete the steps in the following procedure Step 1 Place the large camera ta...

Page 98: ...st Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 4 First Time Setup Setting Up the Camera Figure 4 11 Measuring the Distance between the Easel and Display Display Same distance Center participant sitting position camera target 20666 ...

Page 99: ...eld Replaceable Unit Guide OL 19695 01 Chapter 4 First Time Setup Setting Up the Camera Step 3 Using a supported Internet browser log in to the Cisco TelePresence System administration GUI Step 4 Navigate to Troubleshooting Hardware Setup Cameras Figure 4 12 Camera Menu ...

Page 100: ...mpleting the following steps a In the Auto Brightness field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio button If your room lighting is not variable leave the default value b In the Auto Color Balance field perform one of the following actions If the room uses outside lighting or h...

Page 101: ...e an electronic ballast instead of a magnet ballast for the fluorescent lights at your installation After you change the ballast for the fluorescent lights you can click the Disable radio button in the 50 Hz Flicker Reduction field d Click Apply to apply your changes Step 7 Click Show Camera Target The camera target shows on the display screen Step 8 Focus the camera by completing the following st...

Page 102: ...15 shows the screws that you use to adjust the camera The top two screws provide adjustment to the right and left Use a 2 5 mm Allen wrench for these screws The lower screw provides up and down adjustment Use a 2 5 mm Allen wrench for this screw The screws in the middle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 4 15 Camera Adjustment Screws Right adjust screw Left ...

Page 103: ...ring Figure 4 16 Adjusting the Camera Zoom Step 11 Tighten the thumbscrews for the zoom and focus rings Step 12 Click Hide Camera Targets Step 13 Perform final zoom adjustments to ensure that the camera projects a life size image by completing the following steps a Using the paper ruler or tape measure measure 12 inches or 250 cm from the rear edge of the table b Using another tape measure measure...

Page 104: ...xes that use the corresponding color Longer bars indicate a sharper focus Step 4 Position the small camera target by completing the following steps a Place the target on the table approximately one foot 30 cm from the edge where the participants sit b Move the target on the table so that all of the patterns on the target are enclosed in the green box Step 5 Position the large target by completing ...

Page 105: ...e Figure 4 17 to view the approximate horizontal bar alignment Note The red and green bars do not have to be exactly the same length get them as close as you can When the bars are roughly the same length the camera is focused e Without moving the focus ring tighten its thumbscrew Step 7 Click the Auto Adjust button to complete final adjustment of the camera A progress bar indicates that the progre...

Page 106: ...elePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 4 First Time Setup Setting Up the Camera Figure 4 18 Attaching the Foam Lens Cover to the Camera Lens 206625 7 ...

Page 107: ...tly you can hear sound clearly from each one You can choose whether you want to cycle through the speakers automatically or manually Click Speakers on the Hardware Setup window to select the speaker test Click Start to begin the speaker setup Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker Click Manually Step Through Speakers to test sound on each spea...

Page 108: ... setup Troubleshooting Microphones Use Table 4 2 to troubleshoot problems with microphones Table 4 1 Troubleshooting Chart for Speaker Problems Problem Possible Cause Possible Solution No sound is heard Speaker cable is not connected or is only partially connected Check that the red and black pronged ends of the speaker cable are securely fastened under their corresponding connectors on the speake...

Page 109: ...ts default setting as specified in Cisco Unified Communications Manager Table 4 2 Troubleshooting Chart for Microphone Problems Problem Possible Cause Possible Solution Sound is muffled Something near or on the microphone is distorting the sound Move objects away from the microphone No sound registers Microphone cable is not connected or is only partially connected Check that the system is plugged...

Page 110: ...erform the following steps Step 1 Log in to the Cisco Unified Communications Manager web GUI Step 2 Navigate to Device Phone Step 3 Find the Cisco Unified IP Phone that controls your Cisco TelePresence system by clicking Find Click the hypertext link next to the phone that controls your Cisco TelePresence System to select it In the Optional Hardware area click the Auxiliary Control Unit Note The c...

Page 111: ...l surface gently using only a cleaning cloth or a soft lint free cloth Tip You can use the microfiber cloth that is provided in the CTS 1100 assembly kit to clean the display and display bezel The part number is 51 5266 01 If the surface is particularly dirty wipe with a soft lint free cloth which has been soaked in pure water or water to which a small amount of neutral detergent has been added an...

Page 112: ...5 2 Cisco TelePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 5 Use and Care Guide Cleaning the CTS 1100 Display ...

Page 113: ... 6 2 Replacing the Camera Part Number CTS1100 CAM page 6 4 Replacing the Dimmer Box Part Number CTS LIGHT DIM page 6 5 Replacing the Auxiliary Control Unit Part Number CTS LIGHT CTRL page 6 6 Replacing the Audio Video Extension Unit Part Number CTS AV EXP page 6 9 Replacing a Codec Part Number CTS CODEC PRI G2 page 6 11 Replacing a Light Fixture Part Number CTS LT FX LED 3H 3 5 Foot or CTS LT FX L...

Page 114: ...ncludes electrical components preinstalled in the cabinet does not include codec CTS1100 CAM Camera for the Cisco TelePresence System 1100 CTS1100 LIGHT STR Light reflector for the Cisco TelePresence System 1100 includes lights and speaker CTS1300 65 BZL Display bezel for the Cisco TelePresence System 1100 and 1300 CTS1300 AV EXP Audio Video extension unit for the Cisco TelePresence System 1100 an...

Page 115: ...e System 1300 65 PID CTS 1300 Cisco TelePresence System 3000 PID CTS 3000 Cisco TelePresence System 3010 PID CTS 3010 Cisco TelePresence System 3200 PID CTS 3200 Cisco TelePresence System 3210 PID CTS 3210 CTS DATA DISP 40 40 inch data display CTS DISP 65 GEN4 65 inch plasma display CTS JUMPER CORD TelePresence Power Jumper Cord cord between electrical components and the Power Distribution Unit PD...

Page 116: ...nd pulling the cables apart Step 3 Slide the camera forward until the slots in the metal camera bracket disengages from the grooves in the CTS 1100 assembly See Figure 3 40 in Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 for more information Step 4 Take the new camera and slide it forward onto the camera bracket on the CTS 1100 Figure 3 40 in Chapter 3 Assembling and Mounting...

Page 117: ...lacing the Dimmer Box To replace the dimmer box complete the following steps Step 1 Remove the cabinet cover by performing the following steps a Gently pull the top of the cover out of the three slots at the top of the cabinet b Lift the cover so that it pulls out of the slot of the bottom of the cabinet then remove the cover See Figure 4 3 in Chapter 4 First Time Setup for more information Step 2...

Page 118: ... Step 5 Place the new dimmer box in its place on top of the auxiliary control unit Step 6 Secure the dimmer box using the screws and washers Step 7 Attach the cables to the dimmer box Step 8 Replace the cabinet cover Replacing the Auxiliary Control Unit Part Number CTS LIGHT CTRL The auxiliary control unit controls the lighting for the CTS 1100 This section describes the procedure to remove and re...

Page 119: ...e cabinet then remove the cover See Figure 4 3 in Chapter 4 First Time Setup for more information Step 2 Disconnect the cables on the dimmer box The box is the small box that sits on top of the auxiliary control unit inside the cabinet As you remove each cable attach a strip of temporary masking tape to the cable and mark it for identification Step 3 Remove the 6mm nuts and washers that attach the...

Page 120: ...s packaging Step 7 Place the new auxiliary control unit in its place in the cabinet Step 8 Secure the dimmer box using the screws and washers Step 9 Attach the cables to the auxiliary control unit using the tape markings you placed on the cables as a guide Step 10 Place the dimmer box in its place on top of the auxiliary control unit Step 11 Secure the dimmer box to the auxiliary control unit usin...

Page 121: ...ng the Audio Video Extension Unit To replace the Audio Video Extension Unit complete the following steps Step 1 Remove the cabinet cover by performing the following steps a Gently pull the top of the cover out of the three slots at the top of the cabinet b Lift the cover so that it pulls out of the slot of the bottom of the cabinet then remove the cover See Figure 4 3 in Chapter 4 First Time Setup...

Page 122: ...e 6 4 Removing the Audio Video Extension Unit Step 4 Remove the new Audio Video Extension Unit from its packaging Step 5 Place the new Audio Video Extension Unit in its place on top of the auxiliary control unit Step 6 Secure the Audio Video Extension Unit using the screws and washers Step 7 Attach the cables to the Audio Video Extension Unit using the tape marks as a guide Step 8 Replace the cabi...

Page 123: ...cables from the codec Mark the cables we you replace them See Figure 3 46 in Chapter 3 Assembling and Mounting a Cisco TelePresence System 1100 for a cable routing diagram Step 4 Remove the codec from the cabinet by completing the following steps a Raise the spring loaded posts on the cabinet and turn the post counter clockwise so that the post stays raised These posts are directly above the codec...

Page 124: ...rdware Setup to verify that the camera display speakers and microphone are working properly Step 13 Perform the Auto Adjust camera setup procedure This sets the white balance to the correct levels See the Setting Up the Camera section on page 4 12 in Chapter 4 First Time Setup for detailed instructions ReplacingaLightFixture PartNumberCTS LT FX LED 3H 3 5 Foot or CTS LT FX LED 5FT 5 Foot This proc...

Page 125: ... people remove the display from the display frame assembly by pulling it upward and outward See Figure 3 32 for correct hand placement on the display when you remove it Step 7 If you are replacing the side lights 3 5 foot fixtures remove the nuts that attach the side light covers to each side of the light reflector and remove the covers See Figure 3 22 for the location of the screws to remove the ...

Page 126: ...t reflector Step 15 Attach the light cover to the assembly See Figure 3 33 for more information Step 16 Mount the display to the display assembly Step 17 Reconnect the power and signal cords to the display Step 18 Replace the cabinet cover to the cabinet Step 19 Replace the bezel See Figure 3 38 for more information Step 20 Replace the speaker cover See Figure 3 42 for more information Step 21 Pow...

Page 127: ...ng buttons from the rear of the display See Figure 3 31 for information about the location of the mounting buttons Step 8 Attach the mounting buttons to the rear of the replacement display using the hex screws Note Do not use power tools to attach the screws you could overtighten the screws and damage the buttons Tighten the screws by hand until they are hand tight Step 9 Mount the replacement dis...

Page 128: ...e Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 6 Field Replaceable Unit Guide Replacing the Display Part Number CTS DISP 65 GEN4 Figure 6 6 Power and Signal Connections for Displays with HDMI Connectors 208400 Codec DMP On Off Switch AC inlet ...

Page 129: ...5 GEN4 Figure 6 7 Power and Signal Connections for Displays with DVI Connectors Step 12 Replace the bezel See Figure 3 38 for more information Step 13 Replace the speaker cover See Figure 3 42 for more information Step 14 Power on the system by turning the power switch on the PDU inside the cabinet to the ON position Step 15 Replace the cabinet cover 208400 Codec DMP On Off Switch AC inlet ...

Page 130: ...6 18 Cisco TelePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Chapter 6 Field Replaceable Unit Guide Replacing the Display Part Number CTS DISP 65 GEN4 ...

Page 131: ...ut its packaging which is the largest system component is 80 1 4 inches x 57 inches x 7 1 4 inches 204 cm x 145 cm x 18 cm Each carton has a round blue label approximately 4 inches 10 cm wide This label has number and a carton ID Table A 1 provides you with a list of the contents of each carton Table A 1 Contents of Cartons by Carton Number Carton Number Carton ID Description of Contents 1 CTS1100...

Page 132: ... Appendix A Cisco TelePresence System 1100 Shipping Pallet Size Weight and Description of Contents 12 CTS CAM TOOL G2 Large and small camera target and easel 13 CTS1100 ACC KIT Cable cover and cable routing guide Table A 1 Contents of Cartons by Carton Number Carton Number Carton ID Description of Contents ...

Page 133: ... Guide OL 19695 01 A P P E N D I X B Region and Country Specific Equipment Revised December 7 2011 OL 19695 01 This appendix lists the equipment that is specific to countries and regions Asia Pacific Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 AP 37 0831 01 2 ...

Page 134: ...e Unit Guide OL 19695 01 Appendix B Region and Country Specific Equipment Argentina Argentina Australia Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 AR 37 0841 01 2 Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 AU 37 0840 01 2 ...

Page 135: ...nit Guide OL 19695 01 Appendix B Region and Country Specific Equipment Central Europe Central Europe China Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 CE 37 0832 01 2 Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 CN 37 0837 01 2 ...

Page 136: ... OL 19695 01 Appendix B Region and Country Specific Equipment India UAE South Africa India UAE South Africa Israel Part Description Part Number Qty Photo TelePresence Power Cord PWR CORD10 ID 37 0838 01 2 Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 ISR 37 0842 01 2 ...

Page 137: ...ceable Unit Guide OL 19695 01 Appendix B Region and Country Specific Equipment Italy Italy Japan Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 ITA 37 0832 01 2 Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 JP 37 0847 01 2 ...

Page 138: ... Guide OL 19695 01 Appendix B Region and Country Specific Equipment North America North America Switzerland Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 NA 37 0847 01 2 Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 SWI 37 0843 01 2 ...

Page 139: ...ssembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Appendix B Region and Country Specific Equipment United Kingdom United Kingdom Part Description Part Number Qty Notes TelePresence Power Cord PWR CORD10 UK 37 0831 01 2 ...

Page 140: ...B 8 Cisco TelePresence System 1100 Assembly First Time Setup and Field Replaceable Unit Guide OL 19695 01 Appendix B Region and Country Specific Equipment United Kingdom ...

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