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Cisco CP-7970G, Administration Manual

The Cisco CP-7970G is a high-quality IP phone designed for advanced business communication needs. With its comprehensive Administration Manual, users can easily configure and manage various settings. Visit our website to download the user manual for free and unleash the full potential of the Cisco CP-7970G.

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9-11

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5

OL-23092-01

Chapter 9      Troubleshooting and Maintenance

  General Troubleshooting Tips

Moving a network connection 
from the phone to a workstation

If you are powering your phone through the network connection, 
you must be careful if you decide to unplug the phone’s network 
connection and plug the cable into a desktop computer. 

Caution

The computer’s network card cannot receive power 
through the network connection; if power comes through 
the connection, the network card can be destroyed. To 
protect a network card, wait 10 seconds or longer after 
unplugging the cable from the phone before plugging it 
into a computer. This delay gives the switch enough time 
to recognize that there is no longer a phone on the line 
and to stop providing power to the cable.

Changing the telephone 
configuration

By default, the network configuration options are locked to prevent 
users from making changes that could impact their network 
connectivity. You must unlock the network configuration options 
before you can configure them. See 

Unlocking and Locking 

Options, page 4-3

 for details.

LCD  display  issues

If the display appears to have rolling lines or a wavy pattern, it might 
be interacting with certain types of older fluorescent lights in the 
building. Moving the phone away from the lights, or replacing the 
lights, should resolve the problem.

Dual-Tone Multi-Frequency 
(DTMF) delay

When you are on a call that requires keypad input, if you press the 
keys too quickly, some of them might not be recognized.

Codec mismatch between the 
phone and another device

The RxType and the TxType statistics show the codec that is being 
used for a conversation between this Cisco  Unified  IP  phone and the 
other device. The values of these statistics should match. If they do 
not, verify that the other device can handle the codec conversation 
or that a transcoder is in place to handle the service.

See 

Call Statistics Screen, page 7-15

 for information about 

displaying these statistics.

Sound sample mismatch 
between the phone and another 
device

The RxSize and the TxSize statistics show the size of the voice 
packets that are being used in a conversation between this 
Cisco Unified IP phone and the other device. The values of these 
statistics should match.

See 

Call Statistics Screen, page 7-15

 for information about 

displaying these statistics.

Gaps in voice calls

Check the AvgJtr and the MaxJtr statistics. A large variance 
between these statistics might indicate a problem with jitter on the 
network or periodic high rates of network activity.

See 

Call Statistics Screen, page 7-15

 for information about 

displaying these statistics.

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Summary of Contents for CP-7970G

Page 1: ...Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8 5 SCCP and SIP For Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Text Part Number OL 23092 01 ...

Page 2: ...ou may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by us...

Page 3: ...11 Configuring Telephony Features 1 12 Configuring Network Parameters Using the Cisco Unified IP Phone 1 12 Providing Users with Feature Information 1 12 Understanding Security Features for Cisco Unified IP Phones 1 13 Overview of Supported Security Features 1 14 Understanding Security Profiles 1 16 Identifying Authenticated Encrypted and Protected Phone Calls 1 17 Establishing and Identifying Sec...

Page 4: ...5 Power Outage 2 6 Obtaining Additional Information about Power 2 6 Understanding Phone Configuration Files 2 7 Understanding the Phone Startup Process 2 9 Adding Phones to the Cisco Unified Communications Manager Database 2 11 Adding Phones with Auto Registration 2 11 Adding Phones with Auto Registration and TAPS 2 12 Adding Phones with Cisco Unified Communications Manager Administration 2 13 Add...

Page 5: ... on the Cisco Unified IP Phone 3 16 C H A P T E R 4 Configuring Settings on the Cisco Unified IP Phone 4 1 Configuration Menus on the Cisco Unified IP Phone 4 1 Displaying a Configuration Menu 4 2 Unlocking and Locking Options 4 3 Editing Values 4 3 Overview of Options Configurable from a Phone 4 4 Network Configuration Menu 4 5 Understanding DHCPv6 and Autoconfiguration 4 16 Device Configuration ...

Page 6: ...one Button Template for Personal Address Book or Fast Dials 5 26 Configuring Softkey Templates 5 27 Setting Up Services 5 28 Adding Users to Cisco Unified Communications Manager 5 28 Managing the User Options Web Pages 5 29 Giving Users Access to the User Options Web Pages 5 29 Specifying Options that Appear on the User Options Web Pages 5 30 C H A P T E R 6 Customizing the Cisco Unified IP Phone ...

Page 7: ...Statistics 8 9 Device Logs 8 11 Streaming Statistics 8 12 C H A P T E R 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 1 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9 2 Identifying Error Messages 9 3 Checking Network Connectivity 9 3 Verifying...

Page 8: ...ng Information 9 19 Cleaning the Cisco Unified IP Phone 9 20 A P P E N D I X A Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 1 Giving Users Access to the User Options Web Pages A 1 How Users Access the Online Help System on the Phone A 2 How Users Get Copies of Cisco Unified IP Phone Manuals A 2 Accessing Cisco 7900 Series Unified IP Pho...

Page 9: ... Specifications D 2 Network and Access Port Pinouts D 3 A P P E N D I X E Basic Phone Administration Steps E 1 Example User Information for these Procedures E 1 Adding a User to Cisco Unified Communications Manager E 2 Adding a User From an External LDAP Directory E 2 Adding a User Directly to Cisco Unified Communications Manager E 3 Configuring the Phone E 3 Performing Final End User Configuratio...

Page 10: ...Contents x Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 ...

Page 11: ...roperly set up the Cisco Unified IP Phone The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this manual req...

Page 12: ... ring sounds background images and the phone idle display at your site Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model information status messages network statistics and firmware information from the Cisco Unified IP Phone Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from th...

Page 13: ...documentation at http www cisco com en US docs general whatsnew whatsnew html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distr...

Page 14: ...h electrical circuitry and be familiar with standard practices for preventing accidents string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Argu...

Page 15: ...945G each provide a color screen touchscreen for the 7975G 7971G GE and the 7970G support for line or speed dial numbers context sensitive online help for buttons and features and a variety of other sophisticated functions A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 711a G 711µ G 722 G 729a G 729ab iLBC and decode G 711a G 711µ G722 iLBC...

Page 16: ...he Cisco Unified IP Phones 7975G 7971G GE 7970G 7965G and 7945G Figure 1 1 shows the main components of the Cisco Unified IP Phone 7975G Figure 1 2 shows the main components of the Cisco Unified IP Phone 7971G GE 7970G Figure 1 3 shows the main components of the Cisco Unified IP Phone 7965G Figure 1 4 shows the main components of the Cisco Unified IP Phone 7945G Figure 1 1 Cisco Unified IP Phone 7...

Page 17: ...er 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G 7971G GE 7970G 7965G and 7945G Figure 1 2 Cisco Unified IP Phone 7971G GE 7970G Figure 1 3 Cisco Unified IP Phone 7965G 10 9 7 5 8 6 4 3 2 1 16 17 11 12 13 14 15 186428 1 16 2 4 5 7 9 6 8 10 11 12 13 14 15 186422 17 3 ...

Page 18: ...e access to Phone lines line buttons Speed dial numbers speed dial buttons including the BLF speed dial feature Web based services for example a Personal Address Book button Phone features for example a Privacy button Buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber steady Privacy in use Amber flashing Incoming call Red steady Remote line in use shared ...

Page 19: ... GE and 7970G Navigation button For Cisco Unified Phones 7975G 7965G and 7945G Allows you to scroll through menus and highlight items Use the Select button to select an item that is highlighted on the screen Navigation button Scroll up and down to see menus and highlight items Scroll right and left to scroll horizontally in multi column displays Select button scroll to highlight a line using the N...

Page 20: ...ierarchy of devices CPPDP is also used to copy firmware or other files from peer devices to neighboring devices CPPDP is used by the Peer Firmware Sharing feature Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without needing to manually a...

Page 21: ... Phones page 1 19 for additional information Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol D...

Page 22: ... Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Session Initiation Protocol SIP SIP is the Internet Engineering Task Force IETF standard for multimedia conferencing over IP SIP is an ASCII based application layer control protocol defined in RFC 3261 that can be used to establish maintain and terminate calls between two or more endp...

Page 23: ...ly the SDP capabilities that are supported by all endpoints in the conference SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by Cisco Unified Communications Manager or Media Gateway in operation Some SIP endpoints may allow these parameters to be configured on the endpoint itself Transmission Control Protocol TCP TCP is a connection ...

Page 24: ...he HTTP protocol to validate the credentials with the Authentication URL If you configure Cisco Unified IP Phone services for Cisco Unified IP Phones you must configure the phone and the servers that support the phone service with IPv4 addresses If you configure IPv6 Only as the IP Addressing Mode for phones that are running SIP the Cisco TFTP service overrides the IP Addressing Mode configuration...

Page 25: ...pare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet information and so on For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unif...

Page 26: ...tion http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topic Telephony Features Available for the Phone page 5 1 Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on the phone For more informat...

Page 27: ...e you can find additional information about security in this and other documents Table 1 3 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to the Troubleshooting Guide for Cisco Uni...

Page 28: ...P Phone Note Most security features are available only if a CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client in the Cisco Unified Communications Manager Security Guide Unlocking the CTL Certificate Trust List and ITL Identity Trust List Files See Unlocking the CTL and ITL files page 4 39 Disabling access to web pages for a phone See Disabli...

Page 29: ...l authentication are not written to Flash memory on the phone The phone rejects such files without further processing Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate MIC which is used for device auth...

Page 30: ...elated Topics Identifying Authenticated Encrypted and Protected Phone Calls page 1 17 Device Configuration Menu page 4 17 Security Restrictions page 1 21 Encrypted configuration files Lets you ensure the privacy of phone configuration files Optional disabling of the web server functionality for a phone You can prevent access to a phone web page which displays a variety of operational statistics fo...

Page 31: ...all may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it In a protected call a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video if video is involved If your call is connected to a non protected phone the security tone does not play Note Protecte...

Page 32: ...er protected phone indicating that both ends of the conversation are encrypted and protected If the call is connected to a non protected phone then the secure tone is not played Note Protected calling is supported for conversations between two phones Some features such as conference calling shared lines Cisco Extension Mobility and Join Across Lines are not available when protected calling is conf...

Page 33: ...nference All participants are encrypted or authenticated Secure conference bridge Secure authenticated level conference Non secure Conference Encrypted or authenticated Only secure conference bridge is available and used Non secure conference Secure encrypted or authenticated Conference Encrypted or authenticated Only non secure conference bridge is available and used Non secure conference Secure ...

Page 34: ... authentication Required Network Components Support for 802 1X authentication on Cisco Unified IP Phones requires several components including Cisco Unified IP Phone The phone acts as the 802 1X supplicant which initiates the request to access the network Cisco Secure Access Control Server ACS or other third party authentication server The authentication server and the phone must both be configure...

Page 35: ...LAN See Security Configuration Menu page 4 30 for more information Enter MD5 Shared Secret If you disable 802 1X authentication or perform a factory reset on the phone the previously configured MD5 shared secret is deleted See 802 1X Authentication and Status page 4 42 for more information Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not co...

Page 36: ...Installing Cisco Unified IP Phones page 1 25 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database you can use Auto registration Cisco Unified Communications Manager Administration Bulk Administration Tool BAT BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see...

Page 37: ...eds You must specify a service URL with an IPv4 address Refer to Cisco Unified Communications Manager Administration Guide Phone Button Template Configuration See Modifying Phone Button Templates page 5 25 3 Add and configure the phone by completing the required fields in the Phone Configuration window Required fields are indicated by an asterisk next to the field name for example MAC address and ...

Page 38: ...e User ID and last name Note Assign a password for User Options web pages and PIN for Extension Mobility and Personal Directory Adds user information to the global directory for Cisco Unified Communications Manager Refer to Cisco Unified Communications Manager Administration Guide End User Configuration See Adding Users to Cisco Unified Communications Manager page 5 28 Note If your company uses a ...

Page 39: ...ork settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Table 1 8 provides an overview and chec...

Page 40: ... or 7916 line appearances or speed dial numbers Note Cisco Unified IP Phone 7971G GE and 7970G do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916 Note The Cisco Unified IP Phone 7945G does not support any expansion modules Note A maximum of 56 keys can be configured for a Cisco Unified IP Phone 7975G and up to 54 keys can be configured for Cisco Unified IP Phone 7965G See Attach...

Page 41: ... assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address subnet mask TFTP server and default router locally on the phone choose Settings Network Configuration IPv4 Configuration To disable DHCP and manually set an IP address a To disable DHCP set DHCP Enabled to No b Enter the static IP address for phone c Enter the subnet ...

Page 42: ...HCP Without DHCP You must configure the IP address subnet mask TFTP server and default router locally on the phone choose Settings Network Configuration IPv6 Configuration To disable DHCP and manually set an IP address a To disable DHCPv6 set DHCPv6 Enabled to No b Enter the static IP address for phone c Enter the IPv6 prefix length d Set IPv6 Alternate TFTP Server to Yes and enter IP address for ...

Page 43: ...fies that the phone and features work correctly Refer to your phone user guide 9 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Providing Information to Users Via a Website page A 1 Table 1 8 Checklist for Installing the Cisco Unified IP Phones...

Page 44: ...1 30 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones ...

Page 45: ...ified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network...

Page 46: ...mmunications Manager manages the components of the IP telephony system the phones the access gateways and the resources necessary for features such as call conferencing and route planning Cisco Unified Communications Manager also provides Firmware for phones Authentication and encryption if configured for the telephony system Configuration CTL and Identity Trust List ITL files via the TFTP service...

Page 47: ...e subnet as other devices connect to the same port Data traffic present on the data native VLAN may reduce the quality of Voice over IP traffic Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have se...

Page 48: ... 7971G GE 7970G 7965G and 7945G Table 2 1 Guidelines for Powering the Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Power Type Guidelines External power Provided through the CP PWR CUBE 3 external power supply The Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G use the CP PWR CUBE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The...

Page 49: ...isco Unified IP Phone 7975G 7965G 7945G IEEE 802 3af Class 3 power from a Cisco switch with bidirectional power negotiation enabled 12 W Full External power Full Cisco Unified IP Phone 7971G GE IEEE 802 3af Class 3 power from a Cisco switch with or without bidirectional power negotiation enabled or from a third party switch 15 4 W Near full External power Full Cisco Unified IP Phone 7970G Cisco pr...

Page 50: ... documents shown in Table 2 3 These documents provide information about these topics Cisco switches that work with the Cisco Unified IP Phones 7975G 7971G GE 7970G 7965G and 7945G The Cisco IOS releases that support bidirectional power negotiation Other requirements and restrictions regarding power Table 2 3 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power Injector ...

Page 51: ...pted but the phone has not received a CTL or ITL file the phone tries four times to obtain it so it can register securely Note Cisco Extension Mobility Cross Cluster is an exception in that the phone permits a TLS connection to Cisco Unified Communications Manager for secure signaling even without the CTL file If you configure security related settings in Cisco Unified Communications Manager Admin...

Page 52: ...enames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration The MAC address uniquely identifies the phone For more information refer to Cisco Unified Communications Manager Administration Guide For more information about how the phone interacts with the TFTP server refer to Cisco Unified Communications Mana...

Page 53: ... IP Phone is connected to a Cisco switch the switch next informs the phone of the voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address See Network Configuration Menu page 4 5 See Resolving Startup Problems page 9 1 4 Obtaining an IP Address If the Cisco Unified IP Phone is...

Page 54: ...o Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If the security profile of the phone is configured for secure signaling encrypted or authenticated and the Cisco Unified Communic...

Page 55: ...ied Communications Manager database when you physically connect the phone to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Man...

Page 56: ...e 2 13 Adding Phones with BAT page 2 13 Adding Phones with Auto Registration and TAPS You can add phones with auto registration and TAPS the Tool for Auto Registered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC ...

Page 57: ...mation about Cisco Unified Communications Manager refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide Related Topics Adding Phones with Auto Registration page 2 11 Adding Phones with Auto Registration and TAPS page 2 12 Adding Phones with BAT page 2 13 Adding Phones with BAT Cisco Unified Communications Bulk Administration Too...

Page 58: ... from SCCP to SIP page 2 14 Converting an In Use Phone from One Protocol to the Other Protocol page 2 15 Deploying a Phone in an SCCP and SIP Environment page 2 15 Converting a New Phone from SCCP to SIP A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Step 1 Take one of these actions To auto register the phone set the Auto Registration Phone...

Page 59: ...Manager Auto Registration parameter is SCCP perform these general steps 1 Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP From Cisco Unified Communications Manager Administration choose System Enterprise Parameters 2 Install the phones 3 Change the Auto Registration Protocol enterprise parameter to SIP 4 Auto register the SIP phones Determining the MAC Add...

Page 60: ...d IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone ...

Page 61: ...the Cisco Unified IP Phone page 3 16 Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Preparing to Install the Cisco Unified IP Phone on Your Network page 2 1 Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these se...

Page 62: ... Phones to the Cisco Unified Communications Manager Database page 2 11 You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco Unified IP Phones See Telephony Features Available for the Phone page 5 1 for details In Cisco Unified Communications Manager you can add users to the database and associate them with specific phones In this way users gain ...

Page 63: ...le into the handset and into the Handset port on the back of the phone To connect a handset to the Cisco Unified IP Phones 7971G GE or 7970G remove the hookswitch clip from the cradle area as shown in Figure 3 1 Then plug the cable into the handset and into the Handset port on the back of the phone Figure 3 1 Removing the Hookswitch Clip Speakerphone By default the speakerphone is enabled on Cisco...

Page 64: ...been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature go to the following URL http www cisco com pcgi bin ctdp Search pl 1 Choose IP Communications from the Enter Solution drop down list box The Select a Solution Category drop down l...

Page 65: ...se of good quality external devices that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions Move the external device away from ...

Page 66: ...ort wireless headsets Refer to the wireless headset documentation for information 4 Optional Connect the power supply to the Cisco DC Adapter port See Providing Power to the Phone page 2 4 5 Connect a straight through Ethernet cable from the switch to the 10 100 1000 SW port on the Cisco Unified IP Phone 7975G and 7971G GE or to the 10 100 SW port on the Cisco Unified IP Phone 7970G 7965G and 7945...

Page 67: ...nified IP Phone Figure 3 2 Cisco Unified IP Phone 7975G 7971G GE and 7970G Rear Cable Connections Cisco Unified IP Phone 7975G 7971G GE and 7970G Rear Cable Connections 1 130055 AUX 10 100 1000 SW 10 100 1000 PC DC48V 7 5 4 3 2 6 1 DC adapter port DC48V 5 Access port 2 Power supply with DC Connector 6 Handset port 3 Power cable with AC wall plug 7 Headset port 4 Network port ...

Page 68: ... IP Phone 7965G and 7945G Rear Cable Connections Related Topics Before You Begin page 3 1 Attaching a Cisco Unified IP Phone Expansion Module page 3 9 Adjusting the Placement of the Cisco Unified IP Phone page 3 11 Configuring Startup Network Settings page 3 15 AUX DC48V 10 100 SW 10 100 PC 185045 2 9 8 3 4 5 6 7 1 1 DC adaptor port DC48V 6 Handset port 2 AC to DC power supply 7 Headset port 3 AC ...

Page 69: ...sion Module for the Cisco Unified IP Phone Expansion Module 7916 in the Module 1 or Module 2 fields and choosing the appropriate expansion module firmware See Step 6 in the following procedure After the phone is configured in Cisco Unified Communications Manager You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7971G GE and 7970G by using one of the follow...

Page 70: ...odule 2 field choose 7914 14 Button Line Expansion Module In the Firmware Load Information section there are two fields that specify the firmware load for Modules 1 and 2 You can leave these fields blank to use the default firmware load Step 8 Click Save A message displays asking you to click the Apply Config button for the changes to take effect Click OK Step 9 Click Apply Config The Apply Config...

Page 71: ...IP Phone Expansion Modules 7915s or two Cisco Unified IP Phone Expansion Modules 7916s to provide 48 additional lines or speed dial and feature buttons Related Topics Before You Begin page 3 1 Adjusting the Placement of the Cisco Unified IP Phone page 3 11 Configuring Startup Network Settings page 3 15 Adjusting the Placement of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adj...

Page 72: ... back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone For an illustration on how to connect a cable lock to the Cisco Unified IP Phone 7975G 7965G and 7945G see...

Page 73: ... not the wall mount kit you need to supply the following tools and parts Screwdriver Screws to secure the Cisco Unified IP phone to the wall See Figure 3 6 for a graphical representation of the phone parts Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning...

Page 74: ...After the Cisco Unified IP Phone has power connected to it the phone begins its startup process by cycling through these steps 1 These buttons flash on and off in sequence Headset Only if the handset is off hook when the phone powers up In this case hang up the handset within 3 seconds or the phone launches its secondary load instead of its primary load Mute Speaker 2 Some or all of the line keys ...

Page 75: ...d if the phone load does not match the load on the TFTP server If this message displays the phone start up again and repeats step 1 through step 4 above Configuring IP Updating the Trust List Updating Locale Configuring Unified CM List Registering 6 The main phone screen displays Current date and time Primary directory number Additional directory numbers and speed dial numbers if configured Softke...

Page 76: ...Refer to Cisco Unified Communications Manager Security Guide for more information To configure an LSC on the phone manually perform the following procedure Depending on how you have configured the CAPF this procedure installs an LSC updates an existing LSC or removes an existing LSC Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured Step 2 From the phone...

Page 77: ...ation menu Settings must be unlocked before you can press this softkey When the phone successfully completes the installation procedure it displays Success If the phone displays Failure the authorization string may be incorrect or the phone may not be enabled for upgrading Refer to error messages generated by the CAPF and take appropriate actions You can verify that an LSC is installed on the phon...

Page 78: ... 18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone ...

Page 79: ...n menu Provides options for viewing and making a variety of network settings For more information see Network Configuration Menu page 4 5 Device Configuration menu Provides access to sub menus from which you can view a variety of non network related settings For more information see Device Configuration Menu page 4 17 Security Configuration menu Provides options for displaying and modifying securi...

Page 80: ... values Enabled Allows access to the Settings menu Disabled Prevents access to the Settings menu Restricted Allows access to the User Preferences menu and allows volume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field Procedure Step 1 Press the Settings button to access the Settings menu St...

Page 81: ...he phone will interpret this sequence as which will reset the phone To lock options after unlocking them wait at least 10 seconds before you press again Related Topics Displaying a Configuration Menu page 4 2 Editing Values page 4 3 Overview of Options Configurable from a Phone page 4 4 Network Configuration Menu page 4 5 Device Configuration Menu page 4 17 Editing Values When you edit the value o...

Page 82: ...Network Configuration Menu page 4 5 Note There are several options on various configuration menus that are for display only or that you can configure from Cisco Unified Communications Manager These options also are also described in this chapter Table 4 1 Settings Configurable from the Phone Category Description Network Configuration Menu Option General Network Settings VLAN settings Admin VLAN ID...

Page 83: ...nlocking and Locking Options page 4 3 The Edit Yes or No softkeys for changing network configuration options appear only if options are unlocked TFTP settings for TFTP IPv4 servers If you do not use DHCP to direct the phone to a TFTP server you must manually assign a TFTP server You can also assign an alternative TFTP server to use instead of the one assigned by DHCP TFTP Server 1 Alternate TFTP T...

Page 84: ...figuration options 2 Scroll to IPv4 Configuration and press the Select softkey IPv6 Configuration Internet Protocol v6 address menu In the IPv6 Configuration menu you can do the following Enable or disable the phone to use the IPv6 address that is assigned by the DHCPv6 server or to use the IPv6 address that the phone acquires through Stateless Address Autoconfiguration SLAAC Manually set the IPv6...

Page 85: ...are configured this option is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the phone is attached To assign a VLAN ID manually use the Admin VLAN ID option Admin VLAN ID Auxiliary VLAN in which the phone is a member Used only if the phone does not receive an auxiliary VLAN from the switch otherwise it is ignored 1 Unlock network configura...

Page 86: ...you want and then press the Select softkey 4 Press the Save softkey To configure the setting on multiple phones simultaneously enable the Remote Port Configuration in the Enterprise Phone Configuration System Enterprise Phone Configuration Note If the ports are configured for Remote Port Configuration in Unified CM the data cannot be changed on the phone PC VLAN Allows the phone to interoperate wi...

Page 87: ...ew IP Address 4 Press the Validate softkey and then press the Save softkey Subnet Mask Subnet mask used by the phone 1 Unlock network configuration options 2 Set the DHCP option to No 3 Scroll to the Subnet Mask option press the Edit softkey and then enter a new subnet mask 4 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 Default Router 3 Default Route...

Page 88: ...signed by DHCP or press the No softkey if you do not want to release this IP address 3 Press the Save softkey DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IPv4 address Display only Cannot configure Alternate TFTP Indicates whether the phone is using an alternative TFTP server 1 Unlock network configuration options 2 Scroll to the Al...

Page 89: ...ned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Any manually assigned IPv6 TFTP servers 2 Any manually assigned IPv4 TFTP servers 3 DH...

Page 90: ...ly assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers Note For information about the CTL or ITL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking the CTL and ITL files see to the Unlocking the CTL and ITL files page 4 39 1 Unlock the CTL or ITL file if necessary for example if ...

Page 91: ...ess If you assign an IP address with this option you must also assign the IPv6 prefix length and default router See IPv6 Prefix Length option in this table 1 Unlock network configuration options 2 Set the DHCPv6 option to No 3 Scroll to the IP Address option press the Edit softkey and then enter a new IP Address 4 Press the Validate softkey and then press the Save softkey IPv6 Prefix Length Subnet...

Page 92: ...Press the Validate softkey 5 Repeat Steps 3 and 4 as needed to assign the backup DNS server 6 Press the Save softkey DHCPv6 Address Released Releases the IPv6 address that the phone has acquired from the DHCPv6 server or by stateless address auto configuration Note This field is only editable when the DHCPv6 option is enabled 1 Unlock network configuration options 2 Scroll to the DHCPv6 Address Re...

Page 93: ...f your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP serve...

Page 94: ...iority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers For information about the CTL or ITL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking CT...

Page 95: ...ration Menu page 4 26 Power Save Configuration Menu page 4 29 Ethernet Configuration Menu page 4 30 Security Configuration Menu page 4 30 QoS Configuration Menu page 4 31 Network Configuration page 4 32 For instructions about how to access the Device Configuration menu and its sub menus see Displaying a Configuration Menu page 4 2 Enabled Disabled The DHCP server assigns the IP address and the oth...

Page 96: ...s Manager Server Designations Designation Description SRST Indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified Communications Manager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last ...

Page 97: ...ires Displays the amount of time in seconds after which a registration request expires From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Phone Label Displays the text that is displayed on the top right status line of the LCD on the phone This text is for end user display only and has no effect on caller identification or messaging This value will al...

Page 98: ...he short name configured for the line Use Cisco Unified Communications Manager Administration to modify Longer Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization The length of the SIP digest authentication name has been increased to 128 characters for Cisco Unified 7900 Series SIP phones The au...

Page 99: ...is enabled Yes or disabled No for the phone From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Call Waiting Preferences Displays a sub menu that indicates whether call waiting is enabled Yes or disabled No for each line From Cisco Unified Communications Manager Administration choose Call Routing Directory Number Call Hold Ringback Indicates whether t...

Page 100: ... Authentication URL URL that the phone uses to validate requests made to the phone web server From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non local host to the phone HTTP client From Cisco ...

Page 101: ...inistration choose Device Phone Phone Configuration User Locale Version Version of the user locale loaded on the phone Display only Cannot configure User Locale Char Set Character set that the phone uses for the user locale Display only Cannot configure Network Locale Network locale associated with the phone user The network locale identifies a set of detailed information that supports the phone i...

Page 102: ...option is enabled the phone shifts the call focus to the line with the most recent incoming call Default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration BLF for Call Lists Indicates whether the Busy Lamp Field BLF is enabled for call lists From Cisco Unified Communications Manager Administration choose System Enterprise Parameters Reverting...

Page 103: ...nd Headset option in Cisco Unified Communications Manager Administration gets used see Media Configuration Menu page 4 26 Default Enabled Use Cisco Unified Communications Manager Administration Device Phone Phone Configuration Wideband Handset UI Control Indicates whether the user can configure the Wideband Handset option in the phone user interface Values Enabled The user can configure the Wideba...

Page 104: ...s FAC or Client Matter Codes CMC dialing is being used Default Enabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Table 4 14 UI Configuration Menu Options continued Option Description To Change Table 4 15 Media Configuration Menu Options Option Description To Change Headset Enabled Indicates whether the Headset button is enabled on the phone Fr...

Page 105: ...ml file is usually named tones xml or g3 tones xml From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone option enabled This setting applies for each listening device handset speakerphone headset Range 0 percent no ...

Page 106: ...adset If Wideband Headset UI Control is disabled from Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration to set this value Note If you allowed this option to be user controllable in the Wideband Headset UI Control option the user configured value takes precedence Wideband Handset Indicates whether wideband is enabled or disabled for the handset Default Use ...

Page 107: ...fied Communications Manager Administration and choose Device Phone Table 4 15 Media Configuration Menu Options continued Option Description To Change Table 4 16 Power Save Configuration Menu Options Option Description To Change Display On Time Time each day that the LCD screen turns on automatically except on the days specified in the Days Display Not Active field From Cisco Unified Communications...

Page 108: ...ternal switch begins forwarding packets between the PC port and switched port on the phone when the phone becomes active When forwarding delay is set to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port Default is disabled From Cisco Unified...

Page 109: ...is setting also prevents the PC from receiving data sent and received by the phone Set this setting to Yes enabled if an application that requires monitoring of the phone s traffic is running on the PC These applications include monitoring and recording applications and network monitoring software From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Web ...

Page 110: ...an set the Load Server to another TFTP server IP address or name other than the TFTP Server 1 or TFTP Server 2 from which the phone firmware can be retrieved for phone upgrades When the Load Server option is set the phone contacts the designated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to ...

Page 111: ... CDP values are shown on the Settings menu From Cisco Unified Communications Manager Administration choose Device Phone CDP SW Port Indicates whether CDP is enabled on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch Note...

Page 112: ...hether the phone supports peer firmware sharing Settings include Enabled default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Log Server Indicates the IP address and port of the remote logging machine to which the phone sends log messages These log messages help in debugging the peer to peer image distribution feature Note The remote log...

Page 113: ...iguration IP Preference Mode Control Indicates the IP address version that the phone uses during signaling with Cisco Unified Communications Manager when both IPv4 and IPv6 are both available on the phone The IP addressing mode preference is configured on Cisco Unified Communications Manager Administration Displays one of the following options on the phone IPv4 The dual stack phone prefers to esta...

Page 114: ...locally negating the need to traverse the WAN link for each phone s upgrade You can set the Load Server to another TFTP server IP address or name other than the IPv6 TFTP Server 1 or IPv6 TFTP Server 2 from which the phone firmware can be retrieved for phone upgrades When the Load Server option is set the phone contacts the designated server for the firmware upgrade Note The Load Server option all...

Page 115: ...for your phone refer to Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide Trust List The Trust List is a top level menu that provides submenus for the CTL ITL and Signed Configuration files The CTL File submenu displays the contents of the CTL file The ITL File submenu displays contents of the ITL file The CTL and ITL files submenus also display ...

Page 116: ...for this server For more information about this server refer to Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide Unified CM TFTP Server Common Name from the Cisco Unified Communications Manager Certificate of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed fo...

Page 117: ...e installed in your phone you can choose any one of the options Step 3 Press Unlock softkey to unlock Trust List files on the phone The CTL or ITL files if installed on your phone will be unlocked together Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP server option press the Lock softkey to lock the CTL file ITL File Submenu The ITL File screen incl...

Page 118: ...Unified Communications Manager Security Guide CAPF Server Common Name from the Cisco Unified Communications Manager Certificate of the CAPF used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about this server refer to Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide Unified CM TF...

Page 119: ...fied Communication Manager Security Guide Security Overview Trust Verification Service Server Common Name from the Cisco Unified Communications Manager Certificate of the trusted application server used by the phone Also displays a certificate icon A phone trust TVS certificate is used to authenticate TVS servers with which the phone communicates There can be more than one entry for the TVS server...

Page 120: ... Manager Security Guide Application Server Common Name from the Cisco Unified Communications Manager Certificate of the trusted application server used by the phone Also displays a certificate icon A phone trust certificate is used to authenticate application servers with which the phone communicates One Application Server menu item appears for each phone trust store whose certificates have been u...

Page 121: ...on option to Enabled or Disabled 3 Press the Save softkey EAP MD5 Specifies a password for use with 802 1X authentication using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 Device ID Derivative of the phone s model number and unique MAC address displayed in this format CP model SEP MAC ...

Page 122: ...ion method that your system administrator configured on your phone If your phone is located inside the corporate network If Auto Network Detection is disabled you are prompted for credentials and a VPN connection is possible If Auto Network Detection is enabled you cannot connect through VPN so you are not prompted Connecting to VPN Use this procedure to access the VPN Configuration settings and c...

Page 123: ...ll stored credentials are removed Step 3 To establish the VPN connection press the Submit softkey Step 4 To disable the VPN login process press the Cancel softkey VPN Configuration Settings Table 4 27 shows the VPN option on the Cisco Unified IP Phone Table 4 27 VPN Configuration Settings Option Description To Change VPN Determines if the VPN Client is enabled or disabled Enable Enables VPN featur...

Page 124: ... press the Select softkey to view concentrator details A a new screen appears that has a title of Concentrator X where X is the concentrator number The URL configured for the concentrator is displayed in the window with the link to the URL on the first line and the URL itself on the second line Concentrator 2 Concentrator 3 Authentication Mode Shows the authentication method Certificate Username a...

Page 125: ...l Users page C 1 This chapter includes following topics Telephony Features Available for the Phone page 5 1 Configuring Product Specific Configuration Parameters page 5 22 Configuring Corporate and Personal Directories page 5 24 Modifying Phone Button Templates page 5 25 Configuring Softkey Templates page 5 27 Setting Up Services page 5 28 Adding Users to Cisco Unified Communications Manager page ...

Page 126: ...n Agent can prerecord a single greeting or multiple ones as needed and create and update them When a customer calls both callers hear the prerecorded greeting The agent can remain on mute until the greeting ends or answer the call over the greeting All codecs supported for the phone are supported for Agent Greeting calls To enable Agent Greeting in the Cisco Unified CM Administration application c...

Page 127: ...er tone is line specific You hear it only when using the line with the waiting messages For more information refer to Cisco Unified Communications Manager Administration Guide Message Waiting Configuration Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager Auto Answer Connects incoming calls automatically after a ring or two Auto Answe...

Page 128: ...ter in the Cisco Unified CM Administration application choose Device Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane To configure the setting on multiple phones simultaneously enable Automatic Port Synchronization in the Enterprise Phone Configuration System Enterprise Phone Configuration Barge and cBarge Allows a user to join a non private call ...

Page 129: ...lows an authorized Chaperone user to supervise and record a call The Call Chaperone user intercepts and answers the call from the calling party manually creates a conference to the called party and remains on the conference to supervise and record the call Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey The Call Chaperone user presses the Recor...

Page 130: ... loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows For more information refer to the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones Call forward configurable display Allows you to specify information that appears on a phone when a call is forwarded This information can include the caller name...

Page 131: ...ers to answer an incoming call that rings while on another call Displays incoming call information on the phone screen For more information refer to the Cisco Unified Communications System Guide Understanding Directory Numbers Caller ID Displays caller identification such as a phone number name or other descriptive text on the phone screen For more information refer to Cisco Unified Communications...

Page 132: ... Mobility Cross Cluster Cisco Unified Communications Manager Assistant Enables managers and their assistants to work together more effectively by providing a call routing service enhancements to phone capabilities for the manager and desktop interfaces that are primarily used by the assistant For more information refer to the Cisco Unified Communications Manager Features and Services Guide Cisco U...

Page 133: ...eed dials A Call Park BLF button indicates whether a directed call park number is occupied and provides speed dial access to the directed call park number Note If you implement Directed Call Park avoid configuring the Park softkey This prevents users from confusing the two Call Park features For more information refer to the Cisco Unified Communications Manager Features and Services Guide Call Par...

Page 134: ...ocated on both the Common Phone Profile window and the Phone Configuration window Phone Configuration window value takes precedence BLF Status Depicts DND Enables DND status to override busy idle state Cisco Unified Communications Manager Features and Services Guide Do Not Disturb Enbloc Dialing SCCP phones only Enbloc dialing enables SCCP to send all digits of a phone number simultaneously This f...

Page 135: ...et which encourages a lower speaking voice and is desirable in environments such as call centers Use Phone Default Maintains the existing voice level played back in the headset While some users prefer the higher voice level in the headset other users may find the level to be uncomfortable or they may hear an echo In this case administrators should return the setting to the Use Phone Default settin...

Page 136: ...ry number in addition to the calling party For more information refer to Cisco Unified Communications Manager Administration Guide Hunt Group Configuration Cisco Unified Communications Manager System Guide Understanding Route Plans Cisco Unified Communications Manager Administration Guide CTI Route Point Configuration Immediate Divert Allows a user to transfer a ringing connected or held call dire...

Page 137: ...r to See Configuring Softkey Templates page 5 27 Refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones Line select If this feature is disabled default then the ringing line is selected When enabled the primary line is picked up even if a call is ringing on another line The User must manually select the other line Note This feature can also be enabled or disabled for Ex...

Page 138: ...ff indicator A directly connected voice messaging system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco Unified IP Phone For more information refer to Cisco Unified Communications Manager Administration Guide Message Waiting Configuration Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communicat...

Page 139: ...ng Allows a user to dial a number without going off hook The user can then either pick up the handset or press the Dial softkey For more information refer to the Cisco Unified IP Phone Guide Basic Call Handling chapter Other group pickup Allows a user to answer a call ringing on a phone in another group that is associated with the user s group For more information refer to the Cisco Unified Commun...

Page 140: ...hen the administrator configures these features on the line buttons they always remain visible so users can have a hard New Call key For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones Cisco Unified Communications Manager Administration Guide Phone Button Template Configuration Protected calling Provides a secure encrypted connection between two ...

Page 141: ...istration Guide Directory Number Configuration Creating Custom Phone Rings page 6 2 Ringer Volume Control The Ringer Volume Control feature enables the system administrator to control the minimum ringer volume setting and adjust the minimum volume level for the ringer Individual users cannot make the changes to the minimum ringer volume setting When a user presses the minus side of the Volume butt...

Page 142: ...ation System Service Parameters Select the server and then the Unified CM service In the Service Parameter Configuration window select the option in the Feature Secure Tone area The default is False Only protected phones hear these secure or nonsecure indication tones Nonprotected phones never hear tones If the overall call status changes during the call the indication tone changes accordingly At ...

Page 143: ...ommunications Manager Administration Guide Cisco Unified IP Phone Configuration Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services Services URL button Allows users to access services from a programmable button rather than by using the Services menu on a phone For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phon...

Page 144: ...eatures and Services Guide Monitoring and Recording Single Button Barge Allows users to press a line key to Barge or cBarge into a remote in use call on a shared line For more information refer to Cisco Unified Communications Manager Administration Guide Device Pool Configuration Cisco Unified Communications Manager System Guide Cisco Unified IP Phones Cisco Unified Communications Manager Features...

Page 145: ...tions Manager System Guide Understanding Video Telephony Video support SCCP phones only Enable video support on the phone For more information refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration Cisco Unified Communications Manager System Guide Understanding Video Telephony Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage Voice m...

Page 146: ...uring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones Table 5 2 lists the configuration windows their path and the parameters in Cisco Unified Communications Manager Administration ...

Page 147: ...DP PC Port Link Layer Discovery Protocol Media Endpoint Discover LLDP MED Switch Port Link Layer Discovery Protocol LLDP PC Port IPv6 Load Server 802 1x Authentication Switch Port Remote Configuration PC Port Remote Configuration Automatic Port Synchronization Note When you set the parameters select the Override Common Settings check box for each setting you wish to update If you do not check this...

Page 148: ...to the Cisco Unified Communications Manager Administration Guide LDAP System Configuration LDAP Directory Configuration and LDAP Authentication Configuration chapters After the LDAP directory configuration completes users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory Configuring Personal Directory Personal Directory consists of ...

Page 149: ...efer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information Cisco Unified IP Phone 7975G 7971G GE and 7970G The default template that ships with the Cisco Unified IP Phones 7975G 7971G GE and 7970G uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial The recommended standard Cisco Unified IP Ph...

Page 150: ...f the service Service URL For PAB enter the following URL http Unified CM server name 8080 ccmpd login do name DEVICENAME service pab For Fast Dial enter the following URL http Unified CM server name 8080 ccmpd login do name DEVICENAME service fd Secure Service URL For PAB enter the following URL https Unified CM server name 8443 ccmpd login do name DEVICENAME service pab For Fast Dial enter the f...

Page 151: ...on configuring line buttons see the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration Configuring Softkey Templates Using Cisco Unified Communications Manager Administration you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone Cisco Unified Communications Manager supports two types of softkey templates st...

Page 152: ...mmunications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information After you configure these services verify that your users have access to the Cisco Unified CM User Options web pages from which they can select and subscribe to configured services See How Users Subscribe to Services and Configure Phone Features page A 3 for a summary of the info...

Page 153: ...w these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose User Management User Groups The Find and List Users window displays Step 2 Enter the appropriate search criterias and click Find Step 3 Click on the Standard CCM End Users link The User Group Configuration page for the Standard CCM End Users displays Step 4 Click Add End Users to Group The Find and List ...

Page 154: ...ng Users to Cisco Unified Communications Manager page 5 28 For additional information refer to Cisco Unified Communications Manager Administration Guide User Group Configuration chapter Cisco Unified Communications Manager Administration Guide End User Configuration section Cisco Unified Communications Manager System Guide Roles and User Groups chapter Specifying Options that Appear on the User Op...

Page 155: ...Web Pages True Option displays on the User Options web pages default False Option does not display on the User Options web pages Show All Settings All call forward settings display on the User Options web pages default Hide All Settings No call forward settings display on the User Options web pages Show Only Call Forward All Only call forward all calls displays on the User Options web pages ...

Page 156: ...5 32 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 5 Configuring Features Templates Services and Users Managing the User Options Web Pages ...

Page 157: ...nfiguration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window Refer to Cisco Unified Communicat...

Page 158: ...iguring a Custom Phone Ring page 6 3 Ringlist xml File Format Requirements The Ringlist xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server ...

Page 159: ...he Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades in Cisco Unified Communications Operating System Administration Guide Step 3 Use a text editor to edit the Ringlist xml file See Ringlist xml File Format Requirements page 6 2 for information about how to format this file and for a sample Ringlist xml file Step 4 Save y...

Page 160: ...inistration Guide The List xml file can include up to 50 background images The images are in the order that they appear in the Background Images menu on the phone For each image the List xml file contains one element type called ImageItem The ImageItem element includes these two attributes Image Uniform resource identifier URI that specifies where the phone obtains the thumbnail image that will ap...

Page 161: ... height Thumbnail image 80 pixels width X 53 pixels height Color palette for Cisco Unified IP Phone 7971G GE and 7970G Includes up to 12 bit color 4096 colors You can use more than 12 bit color but the phone will reduce the color palette to 12 bit before displaying the image For best results reduce the color palette of an image to 12 bit when you create a PNG file Tip If you are using a graphics p...

Page 162: ...n Cisco Unified Communications Operating System Administration Guide Note If the folder does not exist the folder is created and the files are uploaded to the folder Step 3 You must also copy the customized images and files to the other TFTP servers that the phone may contact to obtain these files Note Cisco recommends that you also store backup copies of custom image files in another location You...

Page 163: ...ied Communications Manager System Guide chapter Cisco Unified IP Phones section Codec Usage Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose Device Phone The default value for this product specific parameter is the value that is specified in the enterprise parameter If you want to override this on a per phone basis choose Enabled or Disabled in the Advertise G ...

Page 164: ...y is off the LCD screen is dark and disabled and the Display button lights You can take any of these actions to turn on the display any time it is off Press any button on the phone If you press a button other than the Display button the phone will take the action designated by that button in addition to turning on the display Touch the touchscreen or phone screen whichever is applicable Lift the h...

Page 165: ...on at 0 00 Display On Duration Length of time that the display remains on after turning on at the time specified in the Display On Time field Enter the value in this field in the format hours minutes For example to keep the display on for 4 hours and 30 minutes after it turns on automatically enter 4 30 If this field is blank the phone will turn off at the end of the day 0 00 Note If Display On Ti...

Page 166: ...Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Screen ...

Page 167: ...that display the status messages network statistics and firmware versions For more information see Status Menu page 7 3 Call Statistics screen Displays counters and statistics for the current call For more information see Call Statistics Screen page 7 15 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of t...

Page 168: ...gure Boot Load ID Identifier of the factory installed load running on the phone Display only Cannot configure Serial Number Serial number of the phone Display only Cannot configure MIC Indicates whether a manufacturing installed certificate used for the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the MIC for your phone ref...

Page 169: ...Network Statistics Screen page 7 10 Firmware Versions Displays the Firmware Versions screen which shows information about the firmware running on the phone For more information see Firmware Versions Screen page 7 13 Expansion Module s Displays the Expansion Module s screen which shows information about the Cisco Unified IP Phone Expansion Module s if connected to the phone For more information see...

Page 170: ... you are not allowing phones to auto register See Adding Phones with Cisco Unified Communications Manager Administration page 2 13 for details If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check configuration of the TFTP server See Network Configuration Menu page 4 5 for details on assigning a TFTP server CFG TFTP Size...

Page 171: ...d Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager Verify that the host names of the TFTP server or Cisco Unified ...

Page 172: ...e phone tried to validate the signature of a signed file This message includes the name of the file that failed The file is corrupted If the file is a phone configuration file delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unifi...

Page 173: ... files if all the above solutions fail Load Auth Failed The phone could not load a configuration file Check that A good version of the configuration file exists on the applicable server The phone load being downloaded has not been altered or renamed Phone load type is compatible for example you cannot place a DEV load configuration file on a REL signed phone Load ID incorrect Load ID of the softwa...

Page 174: ...using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration No Trust List installed The Trust List is not configured on the Cisco Unified Communications Manager which does not support security by default Occurs if the Trust List is not configured on the Cisco Unified Communications Manager and the Cisco Unified Communications Manager does not support security by de...

Page 175: ...ly times out if 802 1X authentication is not configured on the switch Trust List update failed The CTL and ITL files are installed on the phone and it failed to update the new files Phone has CTL and ITL files installed and it failed to update the new CTL and ITL files Possible reasons for failure Network failure TFTP server was down The new security token used to sign CTL file and the TFTP certif...

Page 176: ... press the Exit softkey Trust List updated The CTL file the ITL file or both files are updated None This message is informational only For more information about the Trust List refer to Cisco Unified Communications Manager Security Guide Version error The name of the phone load file is incorrect Make sure that the phone load file has the correct name XmlDefault corresponding to the phone device na...

Page 177: ...ack Phone Keypad Phone Re IP Reset Reset Reset Restart Phone Reg Rej Load Rejected HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full duplex 100 Mbp...

Page 178: ...nu IPv4 Information on the DHCP status This includes the following states CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST Table 7 3 Network Statistics Message Components continued Item Descrip...

Page 179: ...Version screen follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Firmware Versions IPv6 Information on the DHCPv6 status This includes the following states DHCP6 BOUND DHCP6 DISABLED DHCP6 RENEW DHCP6 REBIND DHCP6 INIT DHCP6 SOLICIT DHCP6 REQUEST DHCP6 RELEASING DHCP6 RELEASED DHCP6 DISABLING DHCP6 DECLINING DHCP6 DECLINED DHCP6 INFOREQ DHCP6 INFOREQ ...

Page 180: ... Status Step 3 Select Expansion Module s To exit the Expansion Module s screen press the Exit softkey Table 7 4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine JVM running on the phone OS Load ID Identifies the operating system running on the phone Boot Lo...

Page 181: ...m is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the last voice stream follow these steps Procedure Step 1 Press the Settings button Step 2 Sel...

Page 182: ...cvr Discarded Number of RTP packets in the receiving voice stream that have been discarded bad packets too late and so on Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways which will increment this counter Rcvr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion s...

Page 183: ...ght be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start ...

Page 184: ...gain to lock options The phone will interpret this sequence as which will reset the phone To lock options after unlocking them wait at least 10 seconds before you press again Step 2 While offhook press the Help button twice to invoke the Call Statistics screen or press Settings Status Call Statistics to invoke the Call Statistics screen Look for the Tone softkey When the Tone softkey is visible th...

Page 185: ...r SIP Step 1 Place a call Step 2 Once the call is established press the Help button twice or press Settings Status Call Statistics The Call Statistics screen and Tone softkey should appear Step 3 Press the Tone softkey The phone generates a 1004 Hz tone at 15 dBm For a good network connection the tone sounds at the call destination only For a bad network connection the phone generating the tone ma...

Page 186: ...20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu ...

Page 187: ...t you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phon...

Page 188: ...vice settings and related information for the phone For more information see Device Information page 8 4 Network Configuration Displays network configuration information and information about other phone settings For more information see Network Configuration page 8 5 Network Statistics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays ...

Page 189: ...isabled from the Web Access drop down menu To enable or disable access to the web pages for a group of phones choose Device Device Settings Common Phone Profile to create a new phone profile or to update an existing phone profile select Enabled or Disabled from the Web Access drop down menu and select the common phone profile when you configure your phone To enable or control access to the web pag...

Page 190: ...e web page for the phone as described in the Accessing the Web Page for a Phone page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App...

Page 191: ...Identifier Specifies the phone model Version Identifier Represents the hardware version of the phone The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information Serial Number Displays the phone s unique serial number Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which...

Page 192: ...nified Communications Manager functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the phone sw...

Page 193: ... of the phone HTTP client and provides responses from the non local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server SW Port Configuration Speed and duplex of the switch port where A Auto Negotiate 10H 10 BaseT half duplex 10F 10 BaseT full duplex 100H 100 BaseT half duplex 100F 100 BaseT full duplex 1000H 1000 BaseT half du...

Page 194: ...eo calls when connected to an appropriately equipped PC Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone co...

Page 195: ...t ID assigned to the phone for inventory management Wireless Headset Hookswitch Control Enables users to receive notifications of incoming calls and answer or end calls while working in a wireless environment LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include Unknown default Low High Critical Tab...

Page 196: ... are between 0 and 64 bytes in size Rx size65to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total n...

Page 197: ...ighbor device Neighbor Port Neighbor device port to which the phone is connected LLDP FramesOutTotal Total number of LLDP frames sent out from the phone LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out of range string lengt...

Page 198: ...ackets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Total number of payload octets transmitted in RTP data...

Page 199: ...Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss For Cisco Unified IP Phone 7975G 7965G and...

Page 200: ...r Report Time Received1 Last time at which an RTCP Receiver Report was received Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see Monitoring th...

Page 201: ...io of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream incl...

Page 202: ...8 16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics ...

Page 203: ...Phone Resets Unexpectedly page 9 6 Troubleshooting Cisco Unified IP Phone Security page 9 8 General Troubleshooting Tips page 9 10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module page 9 14 Resetting or Restoring the Cisco Unified IP Phone page 9 14 Using the Quality Report Tool page 9 17 Monitoring the Voice Quality of Calls page 9 17 Where to Go for More Troubleshooti...

Page 204: ...ower verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional Make sure that the phone is connected to a switch that supports IEEE 802 3af Class 3 15 4 W in line power at the switch port For more information see Providing Power to the Phone page 2...

Page 205: ...FTP Server 1 option If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server 1 option See Network Configuration Menu page 4 5 If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check the IP address configured in Option 150 You can also enable the phone to use an alternate TFTP server Such a setting is part...

Page 206: ...part of the assigned Cisco Unified Communications Manager group If none of these options contain IP addresses or show Active or Standby the phone is not properly registered with Cisco Unified Communications Manager See Registering the Phone with Cisco Unified Communications Manager page 9 5 for tips on resolving this problem Cisco CallManager and TFTP Services Are Not Running If the Cisco CallMana...

Page 207: ... unassigned DNs are not used by other devices delete them from the Cisco Unified Communications Manager database You can use the Route Plan Report to view and delete unassigned reference numbers Refer to Cisco Unified Communications Manager Administration Guide for more information Changing the buttons on a phone button template or assigning a different phone button template to a phone may result ...

Page 208: ...ified Communications Manager These sections can help you identify the cause of a phone resetting in your network Verifying Physical Connection page 9 6 Identifying Intermittent Network Outages page 9 6 Verifying DHCP Settings page 9 7 Checking Static IP Address Settings page 9 7 Verifying Voice VLAN Configuration page 9 7 Verifying that the Phones Have Not Been Intentionally Reset page 9 7 Elimina...

Page 209: ...e Network Configuration Menu page 4 5 for more information Verifying Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage for example following extensive web surfing on a computer connected to same switch as phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voi...

Page 210: ...the correct IP address Step 4 From Cisco Unified Communications Manager choose System Server and verify that the server is referred to by its IP address and not by its DNS name Step 5 From Cisco Unified Communications Manager choose Device Phone and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see Determining t...

Page 211: ...pporting 802 1X Authentication on Cisco Unified IP Phones page 1 19 for more information 2 Confirm that the shared secret is configured on the phone see 802 1X Authentication and Status page 4 42 for more information If the shared secret is configured verify that you have the same shared secret entered on the authentication server If the shared secret is not configured enter it and ensure that it ...

Page 212: ...e does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering Cannot access phone menus to verify 802 1X status Table 9 1 Cisco Unified IP Phone Security Troubleshooting continued Problem Possible Cause Table 9 2 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy chaining IP phones Cisco does not support connecting an IP phone to ...

Page 213: ...s of older fluorescent lights in the building Moving the phone away from the lights or replacing the lights should resolve the problem Dual Tone Multi Frequency DTMF delay When you are on a call that requires keypad input if you press the keys too quickly some of them might not be recognized Codec mismatch between the phone and another device The RxType and the TxType statistics show the codec tha...

Page 214: ...is problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configures Peer to peer image distribution fails If the peer to peer image distribution fails the phone will default to using the TFTP serve...

Page 215: ...all established with the iLBC protocol does not show that the iLBC codec is being used Call statistics display does not show iLBC as the receiver sender codec 1 Check the following by using Cisco Unified Communications Manager Administration Both phones are in the iLBC device pool The iLBC device pool is configured with the iLBC region The iLBC region is configured with the iLBC codec 2 Capture a ...

Page 216: ...has started up Choose the operation that is appropriate for your situation Table 9 3 Cisco Unified IP Phone Expansion Module Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Expansion Module Verify that all of the cable connections are correct Verify that you have power to the Cisco Unified IP Phone Expansion Module Lighted buttons on the first Cisco Unified IP Phone Expan...

Page 217: ...he DHCP packet To perform a factory reset of a phone perform the following steps Procedure Step 1 Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle Step 2 While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold until each line button flashes on and off in sequence in orange for the Cisco Unifie...

Page 218: ... the keys out of sequence the factory reset will not take place After you press these keys the line buttons on the phone flash orange and then green for the Cisco Unified IP Phone 7975G 7971G GE and 7970G or red for the Cisco Unified IP Phone 7965G and 7945G and the phone goes through the factory reset process This process can take several minutes Do not power down the phone until it completes the...

Page 219: ...tio is calculated every 3 seconds Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames MOS LQK metrics Use a numeric score to estimate the relative voice listening quality The Cisco Unified IP Phone calculates the mean opinion score MO...

Page 220: ... 722 gives 4 5 G 728 iLBC gives 3 9 G 729A AB gives 3 8 For Cisco Unified Phones 7971G GE and 7970G G 711 codec gives 4 5 score G 729A AB gives 3 7 Note CVTQ does not support wideband 7 kHz speech codecs as ITU has not defined the extension of the technique to wideband Therefore MOS scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rather th...

Page 221: ...ic Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Average MOS LQK decreases could indicate widespread and uniform impairment Individual MOS LQK decreases indicate bursty impairment Cross check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is usi...

Page 222: ...age the components and cause failures Disable the touchscreen or phone screen before cleaning it so that you will not inadvertently choose a feature from the pressure of the cleaning cloth To disable the touchscreen or phone screen so that it will not respond to touch press the Display button for more than one second The phone displays Touchscreen Disabled or Phone Screen Disabled and the Display ...

Page 223: ...s SCCP Phones Only page A 2 How Users Subscribe to Services and Configure Phone Features page A 3 How Users Access a Voice Messaging System page A 3 How Users Configure Personal Directory Entries page A 4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options use...

Page 224: ...key phone features There are several Cisco Unified IP Phone models available so to assist users in finding the appropriate documentation on the Cisco website Cisco recommends that you provide links to the current documentation If you do not want to or cannot send users to the Cisco website Cisco suggests that you download the PDF files and provide them to end users on your website For a list of av...

Page 225: ...up speed dial and call forwarding numbers configuring ring settings and creating a personal address book Keep in mind that configuring settings on a phone by using a website might be new for your end users You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages Make sure to provide end users with the following information a...

Page 226: ...lication To obtain the installer choose Application Plugins from Cisco Unified Communications Manager Administration and click Download which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name When the file download dialog box displays click Save Send the TabSyncInstall exe file to all users who require this application See Installing and Configuring the Cisco Unif...

Page 227: ...figure user information click the User button The Cisco Unified CallManager User Information window displays Step 3 Enter the Cisco Unified IP Phone user name and password and click OK Step 4 To configure Cisco Unified Communications Manager server information click the Server button The Configure Cisco Unified CallManager Server Information window displays Step 5 Enter the IP address or host name...

Page 228: ... Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries ...

Page 229: ...hone user guide The guide is available at this URL http www cisco com en US products hw phones ps379 tsd_products_support_series_home html The specific sections that describe the features in the phone guide are referenced in Table B 1 Table B 1 Cisco Unified IP Phones Feature Support by Protocol Features Protocol For More Information SCCP SIP Calling Features Abbreviated Dialing Supported Supporte...

Page 230: ...ported Supported Call Forward Busy Supported Supported Basic Call Handling Forwarding Calls to Another Number Call Forward Configurable Display Supported Supported Call Forward Destination Override Supported Supported Call Forward No Answer Supported Supported Basic Call Handling Forwarding Calls to Another Number Call Park Supported Supported Advanced Call Handling Storing and Receiving Parked Ca...

Page 231: ...asic Call Handling Using Do Not Disturb Enbloc Dialing Supported Not Supported Distinctive Ring Supported Supported Using Phone Settings Customizing Rings and Message Indicators Fast Dial Service Supported Supported Advanced Call Handling Speed Dialing Forced Authorization Codes FAC Supported Not supported Basic Call Handling Placing a Call Additional Options Group Call Pickup Supported Supported ...

Page 232: ...tical Calls Multiple Calls per Line Appearance 200 50 An Overview of Your Phone Understanding Lines vs Calls Music on Hold Supported Supported Mute Supported Supported Basic Call Handling Using Mute Ringer Volume Control Supported Supported On hook Dialing Pre Dial Supported Supported Basic Call Handling Placing a Call Basic Options Onhook Call Transfer Supported Supported Other Group Pickup Suppo...

Page 233: ...sing Barge to Add Yourself to a Shared Line Call Speed Dialing Supported Supported Advanced Call Handling Speed Dialing Time of Day Routing Supported Supported Touchscreen Illumination Disabling Supported Supported Transfer Supported Supported Basic Call Handling Transferring Calls Transfer Direct Transfer Supported Supported Basic Call Handling Transferring Calls Time Zone Update Supported Suppor...

Page 234: ...ectories Directory Dialing Corporate Directories Supported Supported Using Call Logs and Directories Directory Dialing Personal Directory Enhancements Supported Supported Using Call Logs and Directories Directory Dialing Supplemental Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Unified C...

Page 235: ...l for the Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Cisco Unified IP Phone Expansion Module 7916 Supported Supported Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Table B 1 Cisco Unified IP Phones Feature Support by Protocol continued Features Protocol For More Information SCCP SIP Calling Features ...

Page 236: ...isco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G ...

Page 237: ...uage specific overlays go to this website http www overlaypro com cisco_systems b 1 Note Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been localized All languages may not be immediately available so continue to check the website for updates Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phon...

Page 238: ...e call logs redial or call directory entries may display a symbol to represent the international escape code for your location Depending on the configuration for your phone system the may be replaced with the correct international dialing code or you may need to edit the number before dialing to manually replace the with the international escape code for your location In addition while the call lo...

Page 239: ...ical and operating environment specifications for the Cisco Unified IP Phone Table D 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage temperature 14 to 140 F 10 to 60 C Height 9 07 in 23 03 cm Width For Cisco Unified IP Phone 7975G 7965G and 7945G 10 82 in 27 48 cm For Cisco ...

Page 240: ...liant data switches Class III The phone can be powered locally with a power adapter Cisco part number CP PWR CUBE 3 and the appropriate power cord power requirements for the power adapter 100 240 VAC 50 60 Hz 0 5 A Cables For Cisco Unified IP Phone 7975G 7965G and 7945G Category 3 5 5e 6 for 10 Mbps cables with 4 pairs Category 5 5e 6 for 100 Mbps cables with 4 pairs Category 5e 6 for 1000 Mbps ca...

Page 241: ... 10 100 1000 PC on the Cisco Unified IP Phone Network Port Connector Table D 2 describes the network port connector pinouts Access Port Connector Table D 3 describes the access port connector pinouts Table D 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 BI_DC 6 BI_DB 7 BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Da...

Page 242: ...D 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Appendix D Technical Specifications Network and Access Port Pinouts ...

Page 243: ...hese procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics Example User Information for these Procedures page E 1 Adding a User to Cisco Unified Communications Manager page E 2 Configuring the P...

Page 244: ...dure you must check the Enable Synchronizing from LDAP Server check box in the LDAP System Configuration window of Cisco Unified Communications Manager Administration System LDAP LDAP System Procedure Step 1 Log onto Cisco Unified Communications Manager Administration Step 2 Choose System LDAP LDAP Directory Step 3 Use the Find button to locate your LDAP directory Step 4 Click on the LDAP director...

Page 245: ...oe Password and Confirm Password Enter five or more alphanumeric or special characters for the end user password You may use the following special characters and blank spaces Last Name Enter the end user last name You may use the following special characters and blank spaces Example doe Telephone Number Enter the primary directory number for the end user End users can have multiple lines on their ...

Page 246: ...utton template determines the configuration of buttons on a phone and identifies which feature line speed dial and so on is used for each button Note Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration Device Device Settings Phone Button Template You can use the search field s in conjunction with the Find butto...

Page 247: ...tify the settings that are contained in the profile choose System Security Profile Phone Security Profile Note The security profile chosen should be based on the overall security strategy of the company c For SIP Phones only Also in the Protocol Specific Information pane of this window choose the applicable SIP Profile from the drop down list d In the Extension Information pane of this window chec...

Page 248: ...n in the example above if you specify a mask of 408902XXXX an external call from extension 6640 displays a caller ID number of 4089026640 Note This setting applies only to the current device unless you check the check box at right Update Shared Device Settings and click the Propagate Selected button The check box at right displays only if other devices share this directory number g Click Save h Cl...

Page 249: ... John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure Step 1 In the Directory Number Associations pane of the screen set the primary extension from the drop down list Step 2 In the Mobility Information pane check the Enable Mobility box Step 3 In the Permissions Information pane use the User Grou...

Page 250: ...E 8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps ...

Page 251: ...ication Status menu about 4 37 states 4 44 A abbreviated dialing 5 2 B 1 AC adapter connecting 3 6 access to phone settings 3 16 4 2 access port 10 100 1000 PC 3 2 10 100 PC 3 2 configuring 4 8 connecting 3 6 disabled 4 31 forwarding packets to 4 30 access to phone settings 4 1 Access web page 8 2 8 9 adding Cisco Unified IP Phones manually 2 13 Cisco Unified IP Phones using auto registration 2 11...

Page 252: ... 17 encrypted 1 17 protected 1 17 security interactions 1 18 Call Back 5 5 B 2 call back B 2 Call Chaperone 5 5 call chaperone B 2 call display restrictions 5 5 B 2 caller ID 5 7 B 2 caller ID blocking B 2 call forward all breakout B 2 all calls 5 6 B 2 all loop prevention B 2 busy B 2 configurable display B 2 destination override 5 6 display configuring 5 6 loop breakout 5 6 loop prevention 5 6 n...

Page 253: ...tering with Cisco Unified Communications Manager 2 11 2 13 resetting 9 14 supported networking protocols 1 6 technical specifications D 1 troubleshooting 9 1 using LDAP directories 5 24 web page 8 1 Cisco Unified IP Phone Expansion Module 7914 statistics 7 3 7 14 troubleshooting 9 14 cleaning the Cisco Unified IP Phone 9 20 Clear softkey 7 4 7 10 client matter codes 5 8 B 3 computer telephony inte...

Page 254: ...urning on and off automatically 6 8 Display button 6 8 9 20 display button 1 4 Display Idle Timeout 4 29 6 9 Display On Duration 4 29 6 9 Display On Time 4 29 6 9 Display On When Incoming Call 6 9 Display On When Incoming call 4 29 distinctive ring 5 9 B 3 DND 5 10 B 3 DNS server troubleshooting 9 8 verifying settings 9 4 DNS Server 1 5 4 9 documentation additional 2 2 for users A 2 Domain Name 4 ...

Page 255: ...B 2 caller ID B 2 caller ID blocking B 2 call forward all breakout B 2 all calls B 2 all loop prevention B 2 busy B 2 configurable display B 2 no answer B 2 call park B 2 call pickup B 2 call waiting B 2 Cisco Unified Communications Manager Assistant B 2 B 3 client matter codes B 3 computer telephony integration CTI Applications B 3 configurable call forward display B 3 directed call park B 3 dire...

Page 256: ...P Phone rear cable connections 3 7 3 8 Cisco Unified IP Phone wall mount 3 14 file authentication 1 15 file format List xml 6 4 RingList xml 6 2 firmware verifying version 7 13 Firmware Versions screen 7 13 footstand adjusting 3 11 adjustment button 1 4 3 14 adjustment plate 3 14 identifying 1 4 forced authorization codes 5 11 B 3 G G 722 codec 4 29 G 729 1 1 G 729a 1 1 G 729ab 1 1 G 729b 1 1 GARP...

Page 257: ...3 Information URL 4 22 installing Cisco Unified Communications Manager configuration 3 2 network requirements 3 1 preparing 2 11 procedure 3 5 requirements overview 1 22 intercom 5 13 B 3 interference mobile phone 1 1 International Call Logging C 2 Internet Protocol IP 1 7 Intra Cluster Trust B 4 IP Address 4 9 IP address troubleshooting 9 3 IPv4 Configuration 4 6 IPv6 Address 4 13 IPv6 Alternate ...

Page 258: ...tion MCID 5 14 B 4 manufacturing installed certificate MIC 1 15 Media Configuration menu about 4 26 options Headset Enabled 4 26 Recording Tone 4 27 Recording Tone Duration 4 28 Recording Tone Local Volume 4 27 Recording Tone Remote Volume 4 27 Speaker Enabled 4 26 Video Capability Enabled 4 26 media encryption 1 15 meet me conference 5 14 B 4 messages button 1 4 Messages URL 4 22 message waiting ...

Page 259: ...4 8 PC VLAN 4 8 SW Port Configuration 4 7 overview 4 1 unlocking options 4 3 Network Configuration web page 8 2 8 5 network connectivity verifying 9 3 networking protocol 802 1X 1 7 BootP 1 6 CDP 1 6 CPPDP 1 6 DHCP 1 6 HTTP 1 6 IP 1 7 RTCP 1 8 RTP 1 8 SCCP 1 8 SIP 1 8 TCP 1 9 TFTP 1 9 TLS 1 9 UDP 1 9 networking protocols supported 1 6 Network Locale 4 23 Network Locale Version 4 23 network outages...

Page 260: ...isplay On Duration 4 29 Display On Time 4 29 Display On When Incoming call 4 29 power source causing phone to reset 9 8 description 2 4 effect on phone screen brightness 2 5 external power 2 4 PoE 2 4 power consumption 2 5 power injector 2 4 presence enabled directories 5 15 B 4 privacy 5 16 B 4 Private Line Automated Ringdown PLAR 5 16 B 4 programmable buttons description 1 4 programmable line ke...

Page 261: ...rtificate LSC 3 16 manufacturing installed certificate MIC 1 15 media encryption 1 15 secure configuration file 2 7 secure SRST reference 1 15 security profiles 1 15 1 16 signaling authentication 1 15 signaling encryption 1 15 Security Configuration menu options VPN Client 4 44 Security Configuration menu on Device Configuration menu about 4 30 options GARP Enabled 4 31 Logging Display 4 31 PC Por...

Page 262: ...co Unified Communications Manager 2 10 loading stored phone image 2 9 obtaining IP address 2 9 obtaining power 2 9 requesting configuration file 2 10 requesting CTL file 2 9 understanding 2 9 verifying 3 14 statistics call 7 15 network 7 10 8 9 streaming 8 12 Status menu description 7 1 submenus on 7 3 status messages 7 3 Status Messages screen 7 3 Status Messages web page 8 2 8 11 Stream 0 web pa...

Page 263: ...12 hunt group display 5 12 immediate divert 5 12 IPv6 Log server 4 36 join 5 13 log out of hunt groups 5 14 Log server 4 34 malicious caller identification MCID 5 14 meet me conference 5 14 mobile voice access 5 15 multilevel precedence and preemption MLPP 5 15 multiple calls per line appearance 5 15 music on hold 5 15 mute 5 15 no not disturb DND 5 10 onhook call transfer 5 15 onhook predialing 5...

Page 264: ...es resetting 9 7 physical connection 9 6 services on Cisco Unified Communications Manager 9 4 TFTP settings 9 3 VLAN configuration 9 7 Trust List menu 4 41 U UI Configuration menu 4 24 options Auto Call Select 4 24 Auto Line Select 4 24 BLF for call lists 4 24 uncompressed wideband 1 1 Understanding DHCPv6 and Autoconfiguation 4 16 Unified CM Configuration 4 18 URL dialing B 5 User Datagram Protoc...

Page 265: ...VPN client 5 21 B 5 VPN configuration 4 44 VPN support in phones B 5 W wall mounting 3 13 Web Access Enabled 4 31 web dialer B 6 web page about 8 1 Access 8 2 8 9 accessing 8 2 Console Logs 8 2 Core Dumps 8 2 Debug Display 8 2 8 11 Device Information 8 2 8 4 disabling access to 8 3 Ethernet Information 8 2 8 9 Network 8 2 8 9 Network Configuration 8 5 Network Configuration web page 8 2 preventing ...

Page 266: ...Index IN 16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8 5 OL 23092 01 ...

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