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Section 7: Troubleshooting

D4K35 Setup Guide

7-5

020-100855-02 Rev. 1 (09-2014)

7.18.1 Display Appears Compressed (Vertically Stretched)

• Adjust the frequency of the pixel sampling clock for the input source.

• Verify the size and position settings are correct for the input source.

• Use an anamorphic lens for HDTV and anamorphic DVD input sources that have been re-sized and verti-

cally stretched.

7.19 Inconsistent Picture Quality

• Verify the quality of the signal from the input source.

• Verify the H and V frequencies of the input source are correct.

Summary of Contents for D4K35

Page 1: ...D4K35 S e t u p G u i d e 020 100855 02...

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Page 3: ...D4K35 S e t u p G u i d e 020 100855 02...

Page 4: ...er movable device where such product has not been designed modified or approved by Christie for such use i Problems or damage caused by use of a projector in the presence of an oil based fog machine o...

Page 5: ...2 4 Lamp Power Supply LPS 2 4 2 4 General Installation Safety and Warning Guidelines 2 5 2 5 Position the Projector and lamp Power Supply 2 5 2 6 Secure the Projector 2 8 2 7 Adjust Tilt and Level th...

Page 6: ...tion 5 1 Turn the Projector On 5 1 5 2 Turn the Projector Off 5 1 5 3 Using the Touch Panel Controller TPC 5 1 6 Maintenance 6 1 Ventilation 6 1 6 2 Filling the Coolant Reservoir 6 1 6 3 Inspect the L...

Page 7: ...3 7 9 Blank Screen No Display of Image 7 3 7 10 Inaccurate Display Colors 7 3 7 11 Display is Not Rectangular 7 3 7 12 Display is Noisy 7 3 7 13 Display has Suddenly Frozen 7 4 7 14 Data is Cropped fr...

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Page 9: ...not related to personal injury Never look directly into the projector lens or at the lamp The extremely high brightness can cause permanent eye damage For protection from ultraviolet radiation keep a...

Page 10: ...ified voltage and power range Use only the attachments and or accessories recommended by Christie Use of others may result in the risk of fire shock or personal injury 1 3 Lamp Precautions Lamps used...

Page 11: ...ur Dealer If you encounter a problem with your Christie projector contact your dealer To assist with the servicing of your projector enter the information in the tables and keep this information with...

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Page 13: ...M see Section 2 9 Connect External Exhaust Ducting Power Connection A 30 32A double pole UL listed wall circuit breaker is required It must be part of the building installation and easily accessible S...

Page 14: ...fe The override switch is meant for emergency use only Exhaust Duct and Vane Switch Extracts heated air from the lamp compartment The vane switch inside the rigid port monitors the amount of airflow S...

Page 15: ...ase TX Ethernet Connects the projector to a network GPIO Connects the projector to external Input and output devices See 3 3 Connect Devices to the GPIO Port for GPIO pinouts DVI A DVI B Connects the...

Page 16: ...A Port B Indicates the status of the ICP input port A or B When OFF no source is present When GREEN active source present Touch Panel Controller TPC The TPC is a touch sensitive screen that you use t...

Page 17: ...r transport it Avoid tilting the projec tor to the right This can introduce an air bubble into the coolant hoses that can result in an air lock and the overheating of the projector Perform a automatic...

Page 18: ...ided with the rack stand NOTES 1 For better access wire the LPS before installing it into the rack stand 2 Use the hold down clamp P N 116 100101 01 when securing the projector to the rack stand 4 Ins...

Page 19: ...LPS CAUTION Do not install any components in front of the lamp power supply that will restrict airflow See Figure 2 5 h Insert airflow duct into rack stand from the outside See Figure 2 4 i Secure air...

Page 20: ...ront to back tilt of the projector must not exceed 15 This limit ensures safe lamp operation and the proper positioning of the liquid cooling reservoir To adjust the vertical or horizontal position of...

Page 21: ...er the ball joint located on the rear panel of the projector 2 Tighten the mounting arm until it fits tightly on the joint 3 Connect the cable from the TPC to the connector on the rear panel of the pr...

Page 22: ...mbient temperature above 25 C or located at an elevation greater than 3000 feet above sea level At minimum a 10 long strong metal duct must be installed at the projector to prevent glass shards from e...

Page 23: ...y from the MLM and lens 3 Place the shroud cover on a clean surface to prevent scratches 2 11 Install the Primary Lens The lens seals the projection head preventing contaminants from entering the main...

Page 24: ...4 Section 2 Installation and Setup 2 Use a flathead screwdriver to install the zoom motor mount onto the lens with screw clamp Figure 2 13 3 Remove the cover from the zoom motor mount with phillips sc...

Page 25: ...the gear ring and the alignment of the sensor is correct NOTE There must be a small gap between the gears to prevent binding To ensure there is a gap loosen the screws and readjust the gap Tighten th...

Page 26: ...over with the screws NOTE Make sure the cover is between the mounting tabs Figure 2 18 8 Connect the harness wires Figure 2 19 9 Position the lens clamp DOWN to lock the lens assembly in place Figure...

Page 27: ...e Optional Wide Converter Lens 1 Install the Auxiliary Lens Mount and WCL according to the instructions provided with the kit Ensure the primary lens is optimized first for best optical alignment offs...

Page 28: ...AC power 1 Certified electrician required 2 Ground earth connection is necessary for safety Never compromise safety by returning the current through the ground 3 Connect ground FIRST to reduce shock...

Page 29: ...onnect the other end of the Interlock cable to the port labeled Interlock in the LVPS compartment Interlocks RS232 DC DC Connect to 3 phase AC supply 208 VAC in N America 200 VAC in Japan 380 415 VAC...

Page 30: ...hem from coming loose g Connect the negative black lamp lead to the negative igniter terminal left terminal Connect the positive red lamp lead to the positive igniter terminal right terminal CAUTION W...

Page 31: ...240VAC output These connectors are controlled with the power connector breaker For details refer to the Interconnect Drawing provided with your projector and to Figure 2 22 Connect LPS 6 Turn LPS Brea...

Page 32: ...nal servers and sources Before you ignite the lamp for the first time use this procedure to ensure successful communication with input devices 1 Assign the projector a unique IP address and enter a ba...

Page 33: ...Board PIB3G located on side of the projector These communication ports are accessible by removing the side source and communication access panel When connecting devices route all cables along the chan...

Page 34: ...3 2 D4K35 Setup Guide 020 100855 02 Rev 1 09 2014 Section 3 Connect Devices to the Projector Figure 3 2 Connecting PC Sources...

Page 35: ...ub or switch For applications or equipment utilizing serial communications use the Christie proprietary serial protocol to connect to the RS232 PIB3G port on the PIB3G When using Christie serial proto...

Page 36: ...s to ensure that patrons are not left in a dark location due to projector fault Therefore any fault that results in the content playback stopping should cause this circuit to draw power and indicate a...

Page 37: ...r to respond to an incoming signal or as an output if you want an external device to respond to the projector Inputs Positive Negative Description GPIN 1 Pin 1 Pin 20 3 D L R Input Reference GPIN 2 Pi...

Page 38: ...5 02 Rev 1 09 2014 Section 3 Connect Devices to the Projector If you are wiring your own GPIO cable for use with a server or 3D device such as an IR emitter or a polarizer follow the circuit diagram F...

Page 39: ...50mA max 3D ON Hi logic level O P transistor ON 3D OFF Low logic level O P transistor OFF 7 CONN_SYNC Out SYNC from projector To projector GPO collector Compatible with current projector GPIO requirem...

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Page 41: ...Auto 4 2 Calibrate Screen Brightness fL 1 On the Touch Pad Controller tap Menu Administrator Setup Foot Lamberts Calibration 2 Complete the Foot Lamberts Calibration wizard 4 3 Basic Image Alignment T...

Page 42: ...of the installed lens 1 Tap Menu Advanced Setup Lens Setup 2 Tap Enable Automatic ILS Enabling Automatic ILS overwrites the pre defined settings for the channel 3 Tap the Test Patterns icon and selec...

Page 43: ...he horizontal boresight bolt to balance the left and right edges b If the right side of the image fails to come into focus adjust the horizontal boresight bolt 5 When both sides appear equally blurry...

Page 44: ...ct or aim the lens mount UP towards the top of the screen to bal ance out the top bottom edges b If the top edge of the image is not in focus adjust the vertical boresight bolt to direct or aim the le...

Page 45: ...lens mount DOWN towards the bot tom of the screen 5 When both sides appear equally blurry tap Menu Advanced Setup ILS File Setup and tap the directional arrows in the Offset area to center the image o...

Page 46: ...CGD and TCGD files necessary for proper display of incoming material You can also define the system network configuration for communication links to the projector and transmit information to and from...

Page 47: ...4 13 Electronic Screen Masking You can use the masking tool to correct image edge blanking The masking tool produces results that are similar to filing the aperture plate in a film projector After you...

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Page 49: ...cool down period the projector enters standby mode 3 If you are servicing the projector or removing the protective cover disconnect AC and turn the breaker OFF 5 3 Using the Touch Panel Controller TP...

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Page 51: ...ys be above the minimum level indicator If the liquid cooling system fails an over temperature alarm window appears in the Touch Pad Controller TPC The lamp turns off if the projector enters an over t...

Page 52: ...ree blower filtered dry nitrogen blown through an anti static nozzle Dust free lens tissue such as Melles Griot Kodak tissues 18LAB020 Opto Wipes 18LAB022 Kim Wipes or equivalent For the lens only len...

Page 53: ...motor can reduce air flow leading to overheating and failure of the lamp 1 Vacuum loose dirt from the lamp blower impeller 2 If necessary use a brush with hot water 3 Fold a clean microfiber cloth an...

Page 54: ...y before replacing it 1 Tap and hold the red power button on the TPC Main panel to turn the lamp and projector off 2 Allow the lamp to cool for a minimum of 10 minutes 3 Unplug the projector 4 Put on...

Page 55: ...nut located in the rear of the lamp compartment Figure 6 2 Using both hands hand tighten this end into the threaded nut c Caution 1 Handle the lamp by the cathode anode end shafts only never the glass...

Page 56: ...eld should move freely to the touch 10 Close the internal lamp door and manually turn the 2 thumbscrews to lock it in place 11 Turn the circuit breaker for the projector on 12 On the Touch Panel Contr...

Page 57: ...nlock and open the lamp door Release the tethered latch mechanism to remove the door entirely 6 Remove the cathode cable and rotate the lamp 180 7 Replace the cathode cable 8 Replace and lock the lamp...

Page 58: ...for reuse and can lead to the contamination of optical components 6 13 Replace the Lens 1 Tap and hold the red power button on the TPC Main panel to turn the lamp and projector off 2 Allow the lamp t...

Page 59: ...lower left indicat ing Main input Figure 7 2 On the TPC verify in the Operational Status region of the Main panel that there is no failure with PIB3G communication PIB Status 7 2 Lamp Does Not Ignite...

Page 60: ...ouser is open Run a LampLOC adjustment Verify that a LampLOC adjustment is not in progress Tap Menu Advanced Setup LampPower LiteLOC Setup Monitor the Power field to determine if the power is consiste...

Page 61: ...ect display file is selected For all connections verify the correct port is used 7 10 Inaccurate Display Colors Adjust the color tint color space and color temperature settings of your input source Ta...

Page 62: ...nel is selected and the settings are correct Ensure an active source is connected properly Check the cable connections and make sure the alternative source is selected Verify you can select test patte...

Page 63: ...ling clock for the input source Verify the size and position settings are correct for the input source Use an anamorphic lens for HDTV and anamorphic DVD input sources that have been re sized and vert...

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Page 66: ...ph 714 236 8610 Canada Kitchener ph 519 744 8005 United Kingdom ph 44 118 977 8000 France ph 33 0 1 41 21 00 36 Germany ph 49 2161 664540 Eastern Europe ph 36 0 1 47 48 100 Middle East ph 971 0 4 299...

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