Carestream Carestream Vita Flex CR System, User Manual, Page: 69 / 86

Troubleshooting the CR System
6K7304 | 2014-10-20 8–3
System Self Test Failures
Symptom Possible Cause Solution
System self test could not
proceed since scanner is not
connected.
• USB cable is not connected
to the scanner and/or PC, or
the PC is turned off.
• Power supply is not
connected to the scanner
and/or is not connected to
the power supply.
• Power supply failure.
• Verify that the USB cable and
power supply cable are properly
connected.
• Verify that the scanner is turned on.
• Verify that the power supply cable
is connected to the wall socket.
Screen Transportation Unit
cable is disconnected.
• Screen Transportation Unit is
not properly inserted and
secured to the scanner.
• Screen Transportation Unit
failure.
• Fully insert the Screen Transporta-
tion Unit into the scanner and
secure the knobs properly.
• Short-press the On/Off button to
reset the scanner.
• Replace the Screen Transportation
Unit.
Screen Transportation Unit
test has failed.
• There is no phosphor screen
in the cassette.
• The screen is jammed in the
system.
• Cassette was not released
from the Screen transporta-
tion Unit.
• Screen Transportation Unit
failure.
1. Verify that there is a phosphor
screen in the cassette.
2. Verify that there is no screen
jammed in the scanner:
Disconnect the scanner from the
power supply.
Remove the Screen Transportation
Unit.
Visually inspect and make sure
there is no screen jammed in the
scanner.
3. Replace the Screen Transportation
Unit.
System-Self-Test license is
unavailable The SD card does not contain
the license for running System
Self Test. Contact Service to purchase the
license.