Canon PowerShot G5, Software Starter Manual

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Windows/Macintosh
111
Troubleshooting
Please read this section if you encounter a problem using the software.
Start by Checking This
Investigate the following points first if you encounter a problem.
Does your computer meet the following requirements?
Computer systems that fail to meet the following requirements to
accommodate a camera connected by a USB cable are not
supported. Please acquire the necessary system.
• Built-in USB port on a system pre-installed with Windows XP, Windows
2000, Windows Me, or Windows 98 (First or Second Edition)
• System with a genuine Apple Computer built-in USB port
Is the camera correctly connected to the computer?
See Information about Your Camera (pp. 94 - 100) for the correct
connection procedures. Also check to ensure that you are using the
correct cable and that it is securely attached at both ends.
Is the camera set to the replay mode? (some models only)
Some models require the camera to be set to the replay mode to
transfer data. See
Information about Your Camera (pp. 94 - 100) for
details.
Is the battery sufficiently charged?
Check the battery charge if you are powering the camera with a
battery. You are recommended to use a household power source
(AC adapter) to power the camera when it is connected to a
computer.