Troubleshooting If You Cannot Print
63
Cannot print over
AppleTalk or Bonjour
networks
The AppleTalk protocol
is not enabled on the
printer.
Activate AppleTalk on the printer. (→"Configuring the
Printer's AppleTalk Network Settings," User Manual)
The computer you
are trying to print
from is not configured
correctly.
Make sure the computer's AppleTalk settings are
configured correctly. (→"Configuring the Destination
for AppleTalk Network (Macintosh)," User Manual)
(→"Configuring the Destination for Bonjour Network
(Macintosh)," User Manual)
The computer and
printer are not on the
same network.
Due to the nature of Bonjour, you cannot print if the
printer is on another network behind a router. Make sure
the computer and printer are on the same network. For
information about network settings, ask your network
administrator.
The printer's NetWare
settings are not
configured correctly.
Make sure the printer's NetWare settings are configured
correctly. In particular, make sure a valid frame type is
selected. (→"Configuring the Printer's NetWare Network
Settings," User Manual)
The computer you
are trying to print
from is not configured
correctly.
Make sure the computer's NetWare settings are
configured correctly. (→"Configuring NetWare Network
Settings," User Manual)
Cannot print over a
NetWare network
The NetWare server
and services are not
configured correctly.
Check the following points.
Make sure the NetWare file server is running.
Make sure there is enough free disk space on the
NetWare file server. Insufficient disk space may
prevent you from processing large print jobs.
2.
1.
Start NWADMIN or PCONSOLE and confirm that
the print service is configured correctly and the print
queue is available.
3.
If data transmission to a printer on another subnet
fails, deactivate NCP burst mode in that printer's
network protocol settings.
4.
If the printer is used in queue server mode, specify
"Other/Unknown" as the printer type.
5.
Phenomenon
Cause
Corrective Action
